Eagle Creek Healthcare Center - CLOSED

snjhicks

My husband was released into this facility after his discharge from the hospital. Upon arrival his room wasn't prepared, nor was his medication put into the system. He was just put in a room with another patient and left there until I inquired about his medication for the evening. Then we were told that he'd have to wait until the male nurse got done passing the other meds. Then he'd tend to him. It was 1130pm before he came back with the meds for my husband and he didn't have all of them. Said he was working on it. His television didn't work... He wasn't given a call light or urinal... He wasn't offered anything to eat or drink. And no-one even tried to help him get settled in. Nor assist him with his belongings!! The facility had a patient sitn in the hallway hollering for help in which upset my husband very much. Then staff were cold and distant!! And the food on the menu is horrible. Almost every time he pre ordered his meals he was given the incorrect food. Not to mention No remotes for the televisions. The only time a patient seems to matter is in the daytime when all staff are present. At night and evening time its like every man for himself. Literally!! This facility has earned the title GHETTO!! In soo many words.

Provider Response

Gail377425

When I got out of the hospital, I was taken to Kindred. It was terrible. I can't say one nice thing about it. It was depressing. The staff was rough-and-tumble, and the patients were rude. At meals, I said to people, "May I join you?" and more people than not said "NO!" and I had just come out of the hospital and I was in pretty rough shape. All they had were double rooms that were very dark. The decor was always dark brown and very depressing. Right across the hall from me, there was a mental patient who screamed all night long. It was absolutely terrible. When I moved in, it was about 1:00 or 2:00 in the morning. They moved me into a room where there was a woman with a broken leg who screamed all night long. The staff came in and laughed and partied with her. I couldn't get any sleep, and the next day I said I wanted to be moved to a single bed room. It was one of the worst experiences of my life.

Provider Response

firetoy

My mother stayed there. She needed rehabilitation from an amputation. The rooms are a good size, but low light. We had to ask them to come in and clean the bathroom as the floor and walls were dirty. The a/c vents above her bed were dirty also. Everything else seemed clean, but very low light inside the building. The morning shift staff was very courteous and helpful. HOWEVER, the night staff was horrible. My mother is also diabetic and high risk. When she pushed the button for help (we timed it) it took the staff 30 mins or more to arrive. She wasn't given her medication on time and they would often fail to check her blood sugar (for insulin) and blood pressure. The food would be good some days and bad others...Didn't see many fresh greens or fruits in her meals. We tried to give them a week, but they failed several times, even after speaking with several nurses and associates. We decided to take her out. During the time my mother was in Eagle Creek Kindred Transitional Care we visited other sites (including another kindred location). All were better. The best we have seen was the Kindred care in carmel but quite the drive from the two locations. I would suggest avoiding this place unless you need the cheapest option and are perfectly healthy.

Provider Response

Natalie7

Kindred looked nice when you pulled off to it but the person I know that was there has complaints. The room wasn’t bad; it was acceptable. The dining room was OK, there was enough room, and they could go in and out pretty well.

Robert83420750

We just visited Kindred. It seemed to be a nice facility. It looked clean. My mom's friend seemed to like it and they looked like to be taking good care of her. The staff's work ethic seemed to be good there. They seemed to be taking care of the patients. They were pretty good. The staff looked pretty efficient for their work ethic. They always seemed to have activities going on in the cafeteria where the residents could participate in if they want it. Also they were running a safety drill if there was any emergency just to practice. The room was comfortable enough for the patient. It seemed to be a nice room. The dining room seemed to be clean and nice. I would recommend Kindred. The best thing I like I think was the cleanliness of it. I like that.

betteroff

The staff was horrible, when they bothered to show up for work. They were not attentive to the patients needs and often stole from them. The facility was clean but had a horrible stench. People were always screaming. We moved dad out as fast as possible.

alaurenrandolph

Unfortunately, the staff was horrible. They were not attentive to the patients needs and often stole from them. The facility was clean but had a horrible stench.