We offer Independent Senior Living only, and do not have onsite nursing car...
We offer Independent Senior Living only, and do not have onsite nursing care or Assisted Living. We accept Section 8 vouchers...
Pinnacle West
230 Welcome Wy Blvd W, Indianapolis, IN 46214
4.1
(72 reviews)
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Reviews of Pinnacle West in Indianapolis, Indiana
4.1
(72 reviews)
Facility
4.2
Staff
4.5
Food
3.5
Activities
3.1
Value
4.1
Jenny
5
|
September 16, 2024
I toured Neighborcare at Chapel Hill. They're excellent. They're very nice there, very nice staff and I like the apartment complex. The staff is an excellent team. They work with you, and that's what I like. They keep up in their apartments. They have libraries there. They got a TV room, a fireplace, and everything like that. They have a vending machine. They have fitness and bingo there.
Celester
5
|
August 29, 2024
I toured Neighborcare at Chapel Hill. The price was something that fit our budget. The layout of the building is 55 and older, and It's just the right fit for us. The staff was great, welcoming, and knowledgeable about what they do, what they have, and what they offer, and answered all our questions. The structure of the building was excellent. The layout was good. The rooms were roomy. They were well laid out and easy to get around. The people were friendly, and lots of activities were going on.
Lashell
3
|
August 13, 2024
I toured Neighborcare at Chapel Hill. I wanted to move on to the first-floor apartment, but the first floor, I noticed, cost $939, which is out of my bracket. The staff was friendly and polite. The facility was nice and clean. I saw a one-bedroom apartment, and it was nice.
Tina5
4
|
August 2, 2024
I toured Neighborcare at Chapel Hill. I like what they have to offer. As far as the recreation room, the schedule of events, and the workout room, I definitely like the sample apartment that they took me to. They had such plush carpets; I was so impressed with that. The facility was beautiful. I'm very impressed with this place. They include your utilities in the price of the rent and so on. The elevators are not equipped to take your furniture up because I know that whoever is going to move me is now gonna have to use the stairs to take everything upstairs. It was such an awesome facility. They should have been more up-to-date on their elevators. The staff was very patient and very helpful. I really didn't have a lot of questions to ask because she was covering everything in our conversations as we walked through. She gave me lots of time to look around where I wanted to. Gina was very good.
Current Resident
3
|
July 20, 2024
I have been a resident here for a year now. I've had my ups and downs. I'll say, whenever I called Nedra, she got things done immediately. She always calls back as quickly as she can. We've had our moments, but she cares about her residents and her job. I'm very glad she has been promoted! I now feel like the good residents are being treated unfairly, just because busy bodies that have been here forever don't like them for one reason or another. Then the RSC sends violation letters, and when you try to follow up, you can't get ahold of them. I have these so called adults playing childish games, like knocking on my door and running away. This is to try to get my dog to bark. So they can complain about his behavior. These people have all these little dogs running around without leashes, out on their balconies and patios unattended. Just because their small, they think it's ok. Yet it causes huge problems when I walk my dog on a leash. Just because he's a German Shepherd Puppy and he barks, they label him as vicious. Misty was very helpful and understood that I am disabled and he is my emotional support animal. I am training him, and he is constantly in my control. It's the other people that cause problems. Yet I get the violation letters. That made me want to move. However, Misty calmed me down and even gave me some other options if need be. The nepotism with the current residents needs to stop. I love this place. I love my apartment. I just want a safe quite peaceful living environment. I don't bother anyone, I'd like the same consideration.
Imogene
5
|
July 5, 2024
I toured Neighborcare at Chapel Hill. I like the affordable price. The staff member was great. She's very personable. She had lots of information. She was very professional. There's a ballroom. There is an exercise room. The maintenance looks good.
Denise
5
|
July 2, 2024
I toured Neighborcare at Chapel Hill. I was shown the model of the apartment I'm going to be getting. The layout of the community looks fine to me. The staff were very nice to me. They were helpful for the things I needed to know.
Nancy
5
|
July 1, 2024
I toured Neighborcare at Chapel Hill. I'm struggling with this. I think primarily it's the location. That's just a long commute, and it's bigger than where I'm living now. Town-wise, that's got more things to offer, but the location wasn't for me. It was too big. I want a smaller community. The staff was very nice and very informative.
Darnetta
5
|
May 6, 2024
My mom will move into Neighborcare at Chapel Hill. It's a friendly atmosphere. Everything was clean. The grass was cut. The neighbors were friendly. The staff who gave the tour was very nice and friendly. She explained everything to us about what was included, and what was not included. During the tour, they were playing cards and dominoes and doing puzzles.
Pamela
5
|
May 1, 2024
I went to Neighborcare at Chapel Hill to have a tour. I liked it. I liked the studio. They showed me the room where they had parties. The facility was very clean. I didn't see a lot of rubbish. They were very helpful. They answered all my questions. The facilities looked to be in good shape.
Margie
5
|
March 18, 2024
My brother moved into NeighborCare of Chapel Hill last week. The facility is nice. It looks safe and quiet, and it's clean. The staff was very kind to him. I didn't talk to the staff much. I did talk to them once, so they're very helpful. His room was very clean, and they gave him a little welcome gift. So it was nice. The courtyard was clean and taken care of. The leaves were cut.
Mary
4
|
January 25, 2024
I have moved into Neighborcare at Chapel Hill. Everybody is very friendly. I like having a balcony so I can stay outside or step out in the air if I want to. There are lots of storage space. I know there are lots of activities. They also have a bus that takes you everywhere. There are lots of different places and restaurants and stuff like that. They got exercise, card games and all kinds of stuff. They don't have food here. Courtney was the leasing agent and Luanne was the activities director in this building. Each building has its own activity director. The maintenance crew is great. I don't like the tiny elevators. Anything that comes in has to go up and down stairs, so if you're moving in on the second or third floor, you have to pay extra to have your furniture moved up those stairs. I'm very happy with the place.
Cheryl
4
|
January 11, 2024
I liked the Neighborcare at Chapel Hill because it's a senior community that has a small library, a barber shop, a beauty shop, and things they can walk to within that building. What I didn't like is they didn't have too many first-floor apartments for accessibility, and the elevators were broken that day, so my mother-in-law would have had to have the first floor, but for people with a disability, that could be a challenge if elevators are broken. So, that was my main concern, was just making sure she had a first floor and we were going to go on the waiting list as far as that. It was a little older place. I liked that they had the library and the barbershop, and they had an occupational person there in the building, which was nice. Then they had activities for the seniors. I saw seniors walking around and they told me that they played cards if they wanted to or sometimes they would deliver food together, or they would have a bingo night or just different things for the seniors that live there. Another thing that I didn't like was there were regular apartments outside of those two buildings that my mother-in-law couldn't get in. I didn't feel like it was safe for her because of the outer apartment. It wasn't a gated community and so I was kind of concerned about safety. For being a senior, that kind of was bothersome and being in Indianapolis, it's kind of not the same. It seemed clean.
Sharon
3
|
December 19, 2023
I didn't care for the location of Neighborcare at Chapel Hill. You would have to have a vehicle if you wanted to go out and do anything. They offered meals. They were just enclosed inside the building, but they did have a courtyard. They weren't all that close to anything, and I wasn't too impressed with the staff. They just weren't as friendly as the ones in the other places I toured. They were knowledgeable but I didn't feel the good vibe. They had a small gym. The place needed some upkeep, but the facility itself was clean. The bedroom size was average. You could get a bed and a dresser, and they had pretty decent closets. The only restaurants around there would be Burger King and Subway, and there was a Speedway convenience store and a Dollar store nearby.
Joyce
5
|
November 10, 2023
I liked the cleanliness and the friendliness of Neighborcare at Chapel Hill. The whole thing was just nice. I enjoyed the whole visit and I was impressed with the apartments. I've seen an exercise class that they were doing. I saw all their gym facilities and their rehabilitation facilities. They have a beauty shop and a ballroom. They have a lot of things. The lady who gave the tour was very nice and understanding.
Barbara
5
|
November 8, 2023
The kindness I got from NeighborCare of Chapel Hill was wonderful. Receiving me there was wonderful. The main thing that brought me there was that it was cheaper. It's in my budget. I saw a very nice room. I was very impressed by it. They had a nice cafeteria area. It was very clean. The tour was wonderful. The building I was in was also wonderful. The outside could have used a little more care.
Gayle
5
|
August 15, 2023
I chose Neighborcare at Chapel Hill for myself. They have really good prices and the utilities are included in it. The outside doesn't match the inside. The outside looks very old, but the inside is terrific. They've updated everything, and it's in a really beautiful shape on the inside. The staff has been very helpful. I've interacted with some of the residents and they are all very nice. They have game nights and they've got buses that will take you to casinos or shopping malls.
Diana
5
|
June 11, 2023
My tour experience at Neighborcare at Chapel Hill was very nice. I was very impressed with it. Dana was very nice, and her assistant Alice was there, too. She was very helpful, too. I saw a one-bedroom, which is really what I wanted. However, they said I had to make $500 over what the price of the apartment was, and I just don't qualify for that. I only qualified for one room, and it's called an intermittent room. It only has one window in it. No balcony or anything. And they didn't even have any of those available. They only had 10 of those, but I still put myself on the waiting list because I'm desperate to find someplace. I checked their dining area. They were just finishing up lunch, but I did not try any of the food. They showed me some areas where you can get shelving items for free and some CICOA boxes, which is a group that provides food for the people. They showed me their entertainment area and where they do activities. They also showed me their rehab area and things like that. The elevators were a little old and very small, so that's the only thing I didn't care for. They had patios, gardens, and a walking area, so those were very nice. They showed me their bus. They take them out to like three different cities that you can sign up for.
Donald
4
|
May 25, 2023
Neighborcare at Chapel Hill was absolutely gorgeous on the inside. The outside could use a little updating though. The apartment was very pretty and very up to date. The living room was nice. It had a sliding door to the deck. The bedroom was a good size. It had a closet and another big walk-in closet on top of that. The bathroom was really big. The one I looked at was a handicap bathroom, so everything was oversized. The kitchen was a nice galley kitchen. They had an onsite clinic, onsite pantry, onsite physical therapist, a library, really nice common rooms, TV rooms, and such. They offer room service if you need one.
Stephanie
3
|
February 5, 2023
The rent that Neighborcare at Chapel Hill charges is fairly cheap compared to other senior living communities. It is fairly centrally located so you can go to Walmart or Kroger or Dollar General. There are a lot of those kinds of places that are within walking distance or a short car drive. They have a bus service here, so that helps too. The people that I live around and the community itself is pretty good. Although management could use some help. They are constantly having problems with maintenance issues that aren't taken care of on time. This is a large campus and there are eight buildings on this campus, and 90% of the community activities are in one of the other buildings, which is not accessible to all the buildings. You have to travel to go there. They have individual libraries in each building. So there's a small area downstairs where there are books. They also have a food pantry in one of the other buildings. They've got some issues here with bedbugs though. Just last weekend, the laundry room was shut down because they found a nest of bedbugs. So they sprayed the furniture in the lobby and changed the carpet (I haven't had any issues with bedbugs in my apartment as the other residents have).
happy about the change
5
|
December 16, 2022
I am so happy about the improvements at Neighborcare. I see more smiles each day!
Robin
4
|
September 9, 2022
I like Neighborcare at Chapel Hill. The one-bedroom apartment was actually bigger than I thought. I didn't see the actual one that I'm gonna get, it's just a demo. The staff was nice and helpful. She said they got a dining room, a bar room, and a place where they can go watch movies. They got a laundromat on each floor. If you get the more expensive unit, you don't have to pay for washing. If you live downstairs, you got like a small patio, and if you live on the second or the third floor, you got a balcony. I saw a stove and a refrigerator in the room. Hopefully, I'll be moving there pretty soon. It was really clean.
Wanda
3
|
August 7, 2022
My mom is a resident of NeighborCare of Chapel Hill. It's a very old apartment complex. It started 55 and over. She lives there alone and does her own laundry. Her apartment is very nice and well-kept by her. The surrounding area, like the hallways and the doors, is filthy and broken all the time. It is just disappointing because when you walk in the door, you step on actual dirt and debris, and things are hanging that could hit you in the head and hurt you. They only have one lady they call her an RA. She is in the building my mom lives, and she kinds of oversees things and helps out. She is very, very good, and she does a lot of extra things for the tenants, but I don't think she has a lot of control over maintenance and keeping things clean in the hallways. My mother is not a very social person, but I believe that they have areas where she could go and exercise and that sort of thing. They have a few card games and activities where she lives, and they have birthday parties, too. So, there are things available to her as to whether or not she participates. They have a cafeteria there where she can purchase food. We have groceries delivered and she does her own cooking. She likes the cafeteria but she's not always able to get out and walk to it. They did have a delivery for a while, and she was impressed with that, but then they had to stop it. She has nothing but good things to say about the lady there. My mother thinks she's doing a great job. They do have get-togethers and I think she has a budget, so she comes up with little ideas for get-togethers where they had hot dogs one time and something else the next time. She seems to be very creative, and my mom is always happy when she sees it. They probably don't have enough staff to fix things, but these are elderly people, so they need to do the maintenance. My mother has had a few falls there, but they don't have medical staff unless you're in the assisted living part of it.
Cheryl
4
|
May 28, 2022
My brother and I will be moving into the Neighborcare at Chapel Hill independent living today. You have to be 55 years or older to move in and we will be in a very big 2-bedroom apartment. I haven't found anything that I don't like at this point but I liked that they have large apartments. The staff is friendly and they plan different events. They also have their own coordinator in the building. They have a gym and they have a pool but they're not going to open that up anymore. They have a computer room and they also have a bus that can take you to the grocery store.
Frederick
4
|
May 27, 2022
Neighborcare at Chapel Hill had all kinds of care options. There were a lot of people there, and they had nice living arrangements. They had a washer-dryer for the units, games, activities, computers, WIFI, and cable. It was really nice. The staff was very friendly and very nice, too.
immaknottellin
1
|
May 21, 2022
Don't! Just don't move here. When Crestwood owned it, it was a great community. Now we're full of potholes, broken external doors that won't lock,unresponsive/rude maintenance. Now they're adding a $25 "community fee" for services they hardly provide. I was promised a bus to take me to drug store and pharmacy. It's been broken over a month and no bus service. The pool hasn't been open since 2019 - I'm told it's broken and they're not fixing it. My friend's catalytic converter got stolen. Parking lot lights turn off 10pm. Hall carpets are filthy. Elevator small and stinky. "Communicare" is the corporation running this dump. They don't care though. Their response..."you don't have to live here." So take their advice and don't!
Melinda
4
|
May 20, 2022
Neighborcare at Chapel Hill was a very nice community, very clean, and there seemed to be a lot of nice people there. I'm only 65, but it seemed like there were a lot of them that were older than me. I figured that might be because I'm getting into the building that, I think, used to be assisted living and I was looking for independent living. They don't have assisted living there anymore. It's independent living now. While I was there, there were a lot of people that came out that were independent as far as walking and stuff, but they were using walkers and things like that. It made me feel older than I am. It seems pretty nice though. The only thing I didn't like is when we went to look at the show apartments, it's on the second floor, the first floor smelled pretty bad and the staff said that it doesn't normally smell that way. We found out that somebody was cooking there and what they were cooking didn't smell very good. It seems very efficient because they have laundry rooms on every floor where you can go down and do your laundry for free. Of course, you also have free cable and free internet in that building, which is nice. Everything's paid for except the fact that if you go downstairs and have meals, it's $8 a meal, which is not bad. That is what you'd pay if you went out for fast food or to a restaurant. They have a nice dining area. They have a beauty shop and a clinic there too if you're sick. It's just a small clinic where you can go down and get an antibiotic if you need it or whatever you need. There's also a gym room there that you can use during the day, and they have a trainer there that will help you do what you should be doing. Overall, it's a pretty nice place. The person who assisted me on the tour was very nice and she's very good. She showed me everything. The other thing that I liked is each apartment has its own little wooden cart in the closet. You can use it to take your laundry down to the laundry room or you can use it to take it downstairs and get groceries upstairs. It's very efficient and I liked that. I have 2 chihuahuas and I can bring them with me. You can pay the deposit and pay a little bit more each month on the rent for them but mine is going to be certified as emotional care dogs so all I have to get is a letter from my doctor.
Steve
3
|
May 20, 2022
I have been here at Neighborcare at Chapel Hill. They have a refrigerator, stove, garbage disposal, air conditioner, and heater. The staff members were very capable. They have a cafeteria, but I cook for myself. The facility is older, but still functional, and it still works.
Sherry
4
|
May 18, 2022
I visited Neighborcare at Chapel Hill. It's a clean and nice environment, but the apartments were kind of small for what I needed. The staff was very polite. They're wonderful, and they seemed to have a lot of services that will be good for the environment and the people in that particular situation. The staff was great. Overall, it's a good place. They have some activities. I was just surprised that they don't have a swimming pool, but I think it's a safety thing. They have a nice common area where they have an activity room, a game room, and a television. There's no view from the apartment; you're just actually seeing other people's apartments. I would like something with a better view from a patio, but overall, it's a beautiful place.
Charles
5
|
April 7, 2022
The woman who gave me the tour at Neighborcare at Chapel Hill was very nice, knowledgeable, and very helpful. It was a huge facility and very large, and it had three levels with elevators. The apartment was smaller than I expected, but my biggest reason for not moving in there is the location. It's too far away from where I work. I would prefer something closer to where I work on the northwest side of Indianapolis and instead, this is on more of the west side of Indianapolis. Other than that, the building was nice. It was busy. It had a restaurant area there. They have a lot of amenities. They have lots of activities that are scheduled for residents. They have a library setup and a theater setup that you could go in and watch DVDs on a big screen TV. There were some nice things about it, but I don't think it's going to work for me, mostly because of the location. I saw their restaurant area, but I didn't eat there; it was big and spacious.
Amber
4
|
March 31, 2022
My dad and I toured Neighborcare at Chapel Hill. The lady was sweet. She walked my dad through all the different choices that he had. He enjoyed it a lot. It made him more comfortable, he liked what he has seen. It was just very comfortable. They have a lot of different apartments. It is pretty big. They have a ballroom, and it's nice. I didn't try their food, but she just told us about the different meals that they have and how much they cost for the residents that live there. She said that they have like canvas art days, they have things for veterans, parties during the holidays, and just random get-togethers. They also play puzzles and watch movies.
Cathy
4
|
March 19, 2022
When we were at Neighborcare at Chapel Hill, their apartments are getting remodeled. We're taking a one-bedroom on a month-to-month basis, and most of them have balconies or patios. There is a courtyard area that I've seen up at the main building and a screened-in porch area. The staff I talked to said that they were putting some walk-in tubs, too. She was awesome, was very helpful, very cooperative, and informative. We're finding out that my husband was a vet, and that helped a lot to get the best deal we could to work to get in there.
Carleen
5
|
March 10, 2022
Neighborcare at Chapel Hill was clean and quiet. The room was large enough for me. The staff during the tour did great. What I liked was there was green space, and the apartments were set back well. The facilities like their exercise and their dining looked very well and it was clean. The gazebo was really nice and kinda big. I only saw the model and it was great, but I need to see the actual apartment. The location is a little farther from the city. It's not an area that I would have chosen until I saw the apartments and now that I've seen them, I like it. It's easy to access, just a little farther, but I liked it enough that I may go there.
Pat
5
|
February 6, 2022
NeighborCare at Chapel Hill got everything right there that you would want in a place, whether it's in the building or somewhere close. They got exercise rooms, they got all these different activities, and they are animal friendly. Your animals have to have their vaccinations. It is convenient. They've got their own bus, and it's got places to park when you're driving. The staff was nice and professional. They knew what they were talking about. They seemed to have their little pattern that they take you through to show you what the facilities are like. They did a real professional job. They gave me the folder with all their information and prices and calling cards that I could contact them. I was pleased with all of that. The dining room was really big. It got smaller tables. They have some of their entertainment in there like bingo and cards and stuff. It's a good-sized dining room.
Jenise
3
|
December 22, 2021
My dad lives in NeighborCare of Chapel Hill. The buildings need updating. It's disappointing that they canceled all their food services. They should add transportation services. The staff members are overworked. I have to provide my dad's food because there are no food services there. My dad plays cards, and that's all he does. It would be nice if they had some exercise facilities. Their facility is in bad repair. My dad has had two different apartments, and both had bedbugs. The location is great. It's within five miles from the hospital.
Blue Wall
5
|
December 3, 2021
Staff member in building 2 is an AWESOME member of neighborcare team! She goes above and beyond every moment she gets. The cafe is in dire need of staff and Katherine gladly volunteers her time to help and make sure us residents are taken care of. Definitely deserving of a true blue award!
Marvin
3
|
November 26, 2021
I had a very good tour of Neighborcare at Chapel Hill. It was a great facility. They had good security doors and it seemed like a really nice place. The apartments were a little small though, but they were nicely put together, and it seemed like they kept it up pretty good. The staff was great and was very accommodating, it's just that my friend would have to take the elevator, and he probably wouldn't have been able to move around, because he's a bigger guy. That was the only problem. The areas that they had for him were already filled up.
Just Leslie
1
|
November 23, 2021
This place is a nightmare! Maintenance trying to come into your apartment without first giving 24 hours notice! Turning the water off without saying anything to anyone! Being told that you didn't pay your rent when you have proof that you did pay it! No fire extinguisher in the apartment at all! It's noisy! Yes it has a bus that is free that takes you places. But not everywhere like they claim! It's easier and better to take IndyGo, which is the city bus system for Indianapolis Indiana. There isn't a pool like they claim there is! I am definitely leaving once my lease ends! In my opinion then if you are smart stay away from this place! And don't ever move in here at all!
Mark
4
|
November 14, 2021
I went to Neighborcare at Chapel Hill, and they showed me everything and gave me all the paperwork I would need if I decided to. The tour was fine. They were real nice. I looked at the common areas they had, and it's pretty nice over there. They've got a lot of buses that come in there to take you where you need to go. They've got areas where you can eat, go work out and stuff. It's a pretty nice little community, kind of sits back off the road. It's pretty nice on the inside and it looks like it has plenty of parking, so that's always a plus. The staff was real nice. They said you'd have to get on a waiting list. They really didn't have any place right then. I wanted an efficiency, and the staff member said people were on a waiting list. She said people do move out, but she said, "You're better off getting on a waiting list to have it ready because there are people wanting them." The efficiencies were more desirable than the two- and one-bedroom.
Paula
5
|
November 14, 2021
Neighborcare at Chapel Hill looked good. I enjoyed the tour and the lady I met was friendly. She explained everything well to me. There was a lot to do and it was a nice place. They do exercises and they have a fitness center, too. It's like an apartment building, so it's great.
Charchol
1
|
October 31, 2021
I found this for my 92 year old mother, and it has been a problem from the beginning. There is no heat in the bedroom, the garbage disposal did not work, and when we told maintenance, their reply was “well, you really shouldn’t use a garbage disposal anyway”. They were rude, disrespectful and not interested in offering any help. The halls smell terrible, the elevators smell even worse. There was supposed to be a microwave in the unit. There wasn’t, but after asking and asking, she finally got one. The neighbors have nothing to do but gossip, and I think there was an elephant living upstairs from my mom, because at all hours of the day there was loud “thumps”. Do your loved one a favor, and drive away QUICKLY from this place.
Sharon
5
|
September 12, 2021
I toured Neighborcare at Chapel Hill. It's an apartment complex, and I'm not interested in an apartment. I looked at it. It's cheaper, but I don't want to live in an apartment. It was clean. There were lots of activities. The apartments are well kept, up-to-date, and roomy. They didn't have any two-bedroom, and I definitely didn't want their one-bedroom. They're clean and up-to-date. The apartments are very nice. It was alright.
Helen
5
|
September 9, 2021
NeighborCare at Chapel Hill has been fantastic. It's been about a month since I moved into their independent living, and I just love it. Everybody has been great. Any time you walk around, they're all saying hi and talking to you. It just makes me feel at home. The staff is really great. Christina is the one who comes to my apartment and she's fantastic. I know she has a lot to do, and I appreciate all that she's done for me. It was a blessing that I was able to get in. The place is perfect for me. It's roomy and comfortable. I love the surroundings. Every time I see my neighbors, they smile and talk to me. I met the ones who live on the opposite side of my balcony, and they said to let them know if I need anything. It's very welcoming. They have activities. They have a ballroom and they also watch movies. I haven't done any of them yet, though. They offer food. When I first signed in, they gave me vouchers to use to go to dinner. With the place I checked before, the rent was separate from all the utilities. With this place, everything along with the utilities is included, which really helped.
Lia
5
|
August 22, 2021
I chose Neighborcare at Chapel Hill because it was reasonable, and the rent includes all utilities. They make sure you have everything you need, and they're very helpful and friendly. They have an array of activities like card playing, exercising, walking, and so on. We have everything we need right in the building that I'm in. They have laundry facilities and trash facilities.
Leslie
5
|
August 21, 2021
The only reason I didn't move at Neighborcare at Chapel Hill is because I couldn't get a move in date until August 18th, which is too late. I would have gone there otherwise. They have meals there. I don't think they have 2-baths with the 2-bedroom. They have free transportation and a fitness center. The dining area looked pretty nice. I saw someone putting together a jigsaw puzzle there.
James
5
|
August 21, 2021
We toured Neighborcare at Chapel Hill. I was impressed with the amenities, the cleanliness, and the affordability. They had a workout room, on-site physical therapy, an on-site doctor, and an on-site pharmacy. The staff was very helpful, very friendly, and very informative.
Brenda
5
|
August 20, 2021
I was able to tour Neighborcare at Chapel Hill. They were so nice, and the only reason I didn't take a place is because they didn't have anything on the ground floor. There were several things about that place that were so nice. They had a clinic inside where you could have your doctor's visit. They also had a little restaurant. They had an activities director where they had different things going on to keep people active, and that was wonderful. The leasing agents were really nice as well.
Richard
5
|
August 15, 2021
I moved into Neighborcare at Chapel Hill. I'm very satisfied with the cleanliness and all that. I'm a little dissatisfied with maintenance's response to request. I still don't have my cable box up. A week without TV or internet is no fun, and I got an air-conditioner that's not working quite right. I'm giving them a week, and then I'll complain again. It's very clean and very well kept. It does great for me. The staff seems fine. I really don't have much interaction with them. I haven't eaten their food. They have a cafeteria that you pay if you go to, and I haven't used that yet. They have several activities every day. They have book clubs and walking clubs. You name it, they pretty much have it.
Douglas
5
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July 11, 2021
Neighborcare at Chapel Hill is a great facility. It's just like being at home. It is well kept, and everything is great about it. They have great staff, and they don't bother you unless you need them. When you need them, they do all they can to get what you need. They have all kinds of activities. I am very happy with the value of my apartment. It doesn't even feel like I'm in a facility at all. I really like the environment here.
Sharon
5
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July 9, 2021
I think the price at Neighborcare at Chapel Hill is too high. The place was very nice though. It's a place I would love to live but just can't afford. The staff was very personable and I really enjoyed my visit. Everything was very in order, clean, and the landscaping was beautiful. The independent living was separate from assisted living, but they all could join and eat meals together. My cousin has also been living there, he's a veteran, and he told me he loves it. He said they're doing lots of activities there too.
Anne
5
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July 6, 2021
I moved into Neighborcare at Chapel Hill. I chose them because they were more agreeable to me with the price. They have everything I need. It's close to shopping and everything else that I need. The staff is geared for the people here. They're very friendly and knowledgeable about the area that we live in. They have activities, but you don't have to join in. Someone is always out cleaning. It's different buildings, so we're kind of spread out. It's in the middle of where all the stores and the things that I need are. I can get to doctors and things. I love my room. I'm in a studio.
Lucretia
4
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July 5, 2021
I moved this week into Neighborcare of Chapel Hill, and I like it very much. I'm very pleased with it, the amenities, and the different things that you can do. I like the facilities. They are nice and clean. The people that live here are kind. The people that work here are very kind and helpful. Maintenance is on time and on point; you don't have to wait. Like I said, I've only been here a few days, but I just like everything about it. I like the peace. It's a really nice facility. They give you meal tickets for 30 days. I do my own cooking pretty much independently, but yesterday I did go down around lunchtime and get a salad plate (which had three different kinds of salads on it). It was really good.
Verna
5
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June 24, 2021
I'm moving into Neighborcare at Chapel Hill. It's very clean, and they have a lot of stuff available for you like physical therapy and they've got nurses there. Their rooms were very beautiful. I saw the one-bedroom, and the layout was very nice. I would recommend it to anybody. They've got card games, the gym, and all kinds of things you can do.
David
4
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April 7, 2021
My mom moved into Neighborcare at Chapel Hill. It's a very friendly place, and everything is accessible. Each building has its own residential assistant with whom you will have a personal relationship. They help you out, and that's who collects your rent. I can even call them to check in on my mom if I'm not able to do it. The facility is an open space. I like that they have a clinic attached to the building, along with laundry services and a cafeteria. I also like that loved ones have access to the building. It's pretty cool. Even though the outside of the complex is a little older, it's still nice on the inside. Everything's spacious and comfortable. I even talked to a few of her neighbors when I was moving her in; they all liked it there, and they were very friendly. The staff was very helpful and communicated very well to us through the whole process of touring, getting her things, and setting it up for her. If I called and left a message, they would call me back within an hour, and they were very nice. They gave her a move-in promotion of $500 off and some free meals from the cafeteria. It's a good experience. They're still a little hesitant, but they've tried to open things back up a little bit more. They have a monthly schedule of activities that they do, like puzzles, games, and little meetings. Before COVID, they had like a little ballroom dance every few months or so. Everyone dressed up, had food and drinks, and just hung out in a little ballroom. They have a pool and a little walking club going on in the complex to keep people social and moving. I like that the utilities are included with the room, too. The only thing I don't like is that each floor has a different price. The first floor is more convenient for older people, so it's $100 more than living on the second or third floor.
Ronald
5
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March 30, 2021
I may move into Neighborcare at Chapel Hill if my application is approved. It's the first one I looked at, it seemed like a nice quiet neighborhood, and they have nice, clean apartments. It's a nice price for senior citizens. The staff was very nice. It's a No. 1 place, and it's nice and clean. I like everything about it and I like the upkeep of the property. They have an exercise room where there is an instructor inside, they have an activity calendar, and they have a clinic on the place.
Reviewer RC#0306
4
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March 18, 2021
I've been here at the Neighborcare at Chapel Hill and my experience has been good. It's pretty peaceful at the moment, quiet, and the facility is nice looking. The staff has been pretty good too. My room is clean and everything's pretty well kept. I had a really good burger and fries in here. They have quite a bit of stuff that you can get involved in that's included in the package, so everything has been OK so far.
Michael
5
|
February 12, 2021
We took a tour of Neighborcare at Chapel Hill yesterday, and I filled out a card. The staff was very kind and helpful, we got a gift and we appreciated that. We got my wife on a wheelchair because we didn't know we're gonna have to walk that much, but it's not the staff's fault because she did great. She seemed a little in a hurry, but that's about it. I didn't sign a lease yet as I'm waiting on Medicaid. We liked the apartments so much, but I just saw the showroom. She showed us everything, where the washer and dryer were and the elevator. We have a Jazzy wheelchair, so we can't get around okay but we've got equipment. It's just a matter of having enough room. We like to move there, we like the place. They didn't show us the actual available apartment, maybe the staff was in a hurry, I don't know, she looked busy. We didn't get any food, but we got a gift cup for each of us. The dining area was kind of shut down because it was 3:00, but I guess they deliver the food. It's an old building. The 1-bedroom was really nice. I just wish we could see the one we want to rent.
Regina
5
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January 25, 2021
I'm moving into Neighborcare at Chapel Hill. I went for one visit and signed the paperwork for one apartment. I was impressed with the looks of the place. Gina was the one I spoke with, and she was very nice and answered all my questions. We took a tour of around 4 or 5 different apartments that had different designs, and they were excellent. The only complaint I had was two of those apartments had such thick nap carpets. I am in a wheelchair most of the time, and wheelchairs and high height rugs do not match. Gina was gonna see about getting vinyl flooring because that's easy to roll on and easy to clean. The facility was very nice and very clean.
Sonya
2
|
December 8, 2020
I'm at Neighborcare at Chapel Hill. As far as dealing with the people that work here, there's only one person I had a problem with. I don't know who he was, but it was an older man, and I was showing defects to let them know there was a problem, and he wasn't too happy. He wanted me to take what I get, which is OK, but when you're dealing with things leaking and whatnot, that's not OK, because that can flood the person below me, and that can also cause mold. I have asthma and allergies. They were really nice and considerate to put nothing but a laminate floor in because I'm allergic to carpet, and that turned out beautiful. They've been good to me, but there are some defects in the property situation, like faucets leaking, faucets loose, things needing to be repaired, like my front doorknob only has one screw in it. Someone came and wiggled the doorknob at 10:30, then at 12:00 a.m. they left me a note on a 2x5 card that said, "You are a very special person, God loves you, A Friend." Why would you do that to a total stranger that you don't know and freak them out like that? We have security, but there are no security cameras in the hallways or anything, so I don't have a clue who it was. I told them for the time being, I'm staying to myself because I don't know what's gonna happen. My room is nice. They fixed it up. They did a beautiful job with the flooring. There is a very nice little girl that helped with recleaning everything. She cleaned the AC situation for me because it was filthy and maintenance didn't want to clean it. She did a beautiful job, and I haven't had an allergic reaction since she did that. Overall, the apartment is nice, just some little quirks that need to be fixed. When you turn your cold water on in the shower and you don't touch your hot water, you get water coming out of the hot water faucet handle. The tub is new, but they must've not evened out the bottom of it because when you go stand in it to take a shower I thought it was gonna give way on me, and it makes a cracking sound. There were goofy things that a professional person should've known. The staff is great. There's only one person on staff I had a problem with, which was from the maintenance. I had salad I spent $6 for and the fried chicken they put on the top was delicious, but the lettuce tasted like it was spoiled and so did the tomatoes. The facility is clean and looks nice. I've only been in the B building. I've not been in the other buildings because each building is separate.
UNHAPPY AND DISAPPOINTED
1
|
December 5, 2020
This place has went down hill since being taken over by another company. It wasn’t that great prior to that but now it’s even worse. Of course you’ll see only the niceness and friendliness of the office personnel when your getting their tour but once they get you in, the demeanor changes. Don’t ask them anything because they don’t know. Maintenance is slow about taking care of resident issues. There’s holes in the walls in the common areas. They recycle junk appliances. The company has broken their own lease by allowing people in who DO NOT meet the age requirement and they’re not spouses or caretakers. Drug and pot users and alcoholics are now my new neighbors. New residents don’t respect their neighbors by slamming doors and stomping across the floors. Playing loud music. The smell of pot reeks in the halls and sometimes the apartments. The lobby and laundry rooms are unkept. I won’t use the laundry facilities because of the nastiness of people that don’t clean up after themselves. The apartments themselves have no amenities. No dishwasher and no washer/dryer. The only positive thing I can say about these apartments is the utilities are paid. So BEWARE.
Shuanna
5
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October 4, 2020
I went to Neighborcare at Chapel Hill in person. They took us on a tour, the staff was really nice, and very informative. They hadn't opened the cafeteria yet, it's scheduled to be opened the following week. The room model that they had was set up where you could actually see how your furniture would fit, and how it was set up in there. It was really clean and neat. We were able to see one 1-bedroom that had a regular tub, and one that had a regular tub. It was really nice that they had those available to show. We actually had a follow up phone call from a staff member, she called to explain and said that she would put our phone for a future resident. So this time next year, she would reach out to me to see if anything has changed. It's a beautiful place, and actually better than the one she's in. It's really nice.
Dulane
5
|
September 23, 2020
I have already moved into Neighborcare at Chapel Hill. My initial visit was nice and very interesting. I went to do the interview and take a tour of the place and stuff, and I really liked it. I really like it. It's quiet, and everybody is friendly. I haven't tried the food yet. They have public transportation that comes in and then they have two buses for the residents. I have a one-bedroom and it is roomy. I really like it. There is enough room for one person.
Tim01
1
|
July 7, 2020
The new owner, Nick, is one of the rudest most unprofessional people I have ever dealt with. I am so glad that my family member is no longer in the facility. He needs to learn how to run a business professionally. This place is hostile, dirty and I would NEVER recommend living here or putting anyone you love here.
BB
5
|
October 1, 2019
I liked them. The staff was excellent. They had a one-bedroom apartment, but I would need a two-bedroom. The stove was smaller than I'm used to and the refrigerator was on the wrong side, but they could fix that. The dining area was excellent. It's like you're at home and you have different tables all around and everybody eats and talks to each other, and I like that type of atmosphere. They're excellent in what they had to offer, that's why I chose it.
Bonnie
4
|
August 1, 2019
They had very nice apartments, and they keep the premises nice. The staff was very nice and very congenial. There's no freight elevator and everything has to be brought up the stairs if you move in on the second or third floor. They have an elevator, but it's not for moving purposes.
Emanuel
5
|
August 1, 2019
It was excellent. The atmosphere was wonderful and they have very nice and accommodating people. It's somewhere I'd like to be. The rooms were very clean and very adequate. Everything was immaculate. The dining area was excellent. It's very clean, very secure, had a light atmosphere, and a whole lot of options. They have daily bus rides to the shopping centers, and they offer breakfast and lunch. The staff was very good, cooperative, and informative.
Reviewer061719
4
|
July 3, 2019
My father is getting good care here. The staff is very thorough, very honest, kind and helpful, and answered my questions about things for my dad. They cleaned his room before he moved in, which was one day after we visited. They did a good job getting ready for him. They have a veterans' club, a men's club, they have gambling, dinner and dancing, and cookies and milk or coffee every Monday and Thursday. They can keep him as busy as he wants or he can not be busy. They had a talent show not too long ago that he went to. They have a beauty shop and a small workout facility. It's a good fit for him.
Caring109139950
5
|
April 10, 2015
I did visit them, and the staff was very nice. The rooms and apartments were nice and clean. The dining room looked nice, big, and spacious. They have singing, people coming in, bingo, and trips. The place is secure and safe. I would recommend them.
Lisa1859
4
|
June 26, 2014
Everything is fine here. My father has a one-bedroom there, and it is fine. Regarding the staff, the lady I talked to was very nice. They have a common room, but I didn't see anybody doing any activities.
Garnet3
5
|
March 14, 2014
It is gorgeous. It's got a beautiful office. The carpets were all beautiful. They showed me the apartments, and they were all very nice. I had nothing to complain about. It is larger place. It also had pool facility, that's good for people that had bone troubles. In the summer time, they have aqua therapy. They have a lot of activities. They got Wii tournament, ice cream socials, a movie theater, beauty shop, wellness health room, craft room, an internet and computer lab with printers. It's very nice. They just made it better. I ate there and the food was very good. They had a salad bar with several things on it. They treated me like a queen. I think that's probably where I will end up.
Caring82052850
4
|
December 31, 2013
Right now everything is lovely here. The rooms are spacious. I haven't eaten in their dining room, but it looks nice. Everybody here is friendly.
Sue11
4
|
January 31, 2013
Crestwood Village is okay. Everyone there that I've met was really, really nice. But my mother-in-law didn't want to socialize or be around people and she wanted to be left alone. She didn't want to be in a place where she had to go down to a dining room. She's in a little studio apartment.
What you can do with Caring
Services and Amenities of Pinnacle West in Indianapolis, Indiana
Games Hobbies & Recreation
- Facilitated Field Trips/Outings
- Activities staff
- Arts & Crafts Activities/Programs
- Educational Activities/Programs
- Entertainment activities/programs
- Game Room
- Literary Activities/Programs
- Music Activities/Programs
- Organized activities/programs
- Performing arts activities/programs
- Recreational activities/programs
- Resident volunteer opportunities
- Seasonal, holiday, and themed events
- Social Activities/Events
- Spiritual activities/programs
- Tabletop & Other Games/Programs
Transportation & Shopping
- General Transportation Services
- Transportation Services for General Shopping
Financing & Payment Options
- Accepts Check Payments
- Accepts Credit Card Payments
- All Inclusive Rent
- Private Pay Accepted
Inside Amenities
- Laundry facilities
- Mailboxes
- Recreational amenities
- Shared Common Areas
- Storage facilities
Room Amenities
- Bathtub in unit
- Closet Space In Unit
- Dining Area In Unit
- Individual Climate Controls
- Kitchen Appliances In Unit
- Living Rooms in Unit
- Shower in unit
- Unfurnished units
Languages
- English spoken
Ambulatory Assistance & Accessibility
- Accessible apartments
Fitness & Wellness Programs
- Balance activities/programs
- Chair fitness
- Dance fitness
- Fitness & wellness facilities/equipment
- Fitness & wellness staff
- Group exercise
- Health & wellness activities/programs
- Health & wellness education
- Life enrichment activities/programs
- Personal Training
- Salon Services
- Yoga/Stretching opportunities
On-Site Services
- Catholic Services
- Church services
- Conference room
- Veterans Affairs (VA) Aid Assistance
Kitchen Types
- Kitchen
Outside Amenities
- Garden
- Outdoor common areas
- Patio
Campus/Building Details
- Flexible Visitation Hours
- Multi-floor building
- Smoking Allowed
Housekeeping & Maintenance
- Maintenance & Repair Services
- Maintenance Staff On-Site
- Pest Control Services
- Trash Removal Services
Pets
- Pets
Additional Amenity Information
- Features: Recreation center and activities; Multipurpose venue available for rent $299; Dog park coming-coming in 2025; Pool- coming in 2025; Valet trash service; Security cameras and courtesy officers; Onsite laundry; Balcony or porch; Emergency maintenance; Onsite property management; Elevators
- Technology: Cable/internet hook ups in each apartment
- Activities: Exercise Classes & More!
- Special Comment: At our property, residents enjoy an active lifestyle filled with engaging activities, social events, and wellness programs, fostering connections and enhancing overall well-being in a vibrant community setting.
About Pinnacle West in Indianapolis, Indiana
Map of Pinnacle West
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