Cherryvale Place

My father is living in Cherryvale Place, but he's in rehab right now. So far they've been really good, we're really pleased with them, they're working on keeping my dad there, they have not had any cases of covid in the residents, they had in a few staff members, but they took care of that right away. None of the residents have been sick. We've been real pleased with the staff, they've worked real hard with us, financially, and everything else. We're surprisingly pleased, nothing is ever perfect, but they've done really well. They're very nice, neat and clean, the meals are good, and my dad actually gained 20 pounds there. They take the residents out on shopping trips.

The rooms at Cherryvale Place would have been a little small for my parents. I liked the facility except they didn't have the right size room. I didn't even like the floor plan of the two-bedroom that much, but the residents and the staff were very nice, and the residents seemed happy and looked well. They had a test fire alarm and everybody knew what they were doing. We saw lunch in the dining area, but there wasn't a lot of other things going on. It's very clean.

Mom was at Cherryvale Place. It was terrible. The only thing good about this place was their food. Their resident-to-staff ratio was horrible. They sometimes had two people at night for an entire first floor and one wing of the second floor. Response time to go to the bathroom was often two hours or more. One of the nurses who came in to change one of Mom's bandages didn't even wash her hands. I think they were not good. Food was excellent, but Mom wasn't interested in any of their activities. The room was nice but it had a very strong odor. They had replaced the carpeting. We asked not to have Mom moved in until the smell was gone, but they put her in immediately the next day, and the smell continued for three or four months. I also reported that Mom's kitchen faucet leaked, but that was never repaired. I think the problem was that they were just understaffed at all levels. The staff was good but there weren't enough of them. I felt that communication was poor. Overall, I was not pleased with the quality of care nor with the individual staff. The individual staff members were good, but they were expected to do too much.

We have been there for 4 years and the staff continues to change. There never seems to be enough help although the staff does try to help. We feel the need to always have family there to make sure mom gets the help she needs. I hope the recent Management change will help. If not we are moving out. Too much money to not.

Cherryvale was fine and very clean. The staff was very nic, and personable. It was a beautiful, fairly new facility with nice rooms. They had an excellent three-meal program, full menus, and activities for the seniors. They had a swimming pool and physical therapy room.

It is bigger than I thought it would be. It looks fine. The rooms were nice and big, but I did not like the fact that they were carpeted. It just bothered me that there was carpet throughout the whole place, and I did not like the fact that it was on the second floor. I wanted a place with a garden and a patio sit out on in nice weather. They did not have that unless you went downstairs, and somebody has to take them downstairs.

It is friendly. They're taking care of my mom well. She is in a studio apartment that they clean twice a week. They also do her laundry and escort her if she needs it. I have no problem with them at all. I think they're great. I've eaten several times with my mom, and the food is great with good variety. My mom hasn't gotten into the swing of activities, but she is doing better because she is getting to know and talking to people, and that's a good thing.