Alden Estates of Naperville

Offers Nursing Homes

20 Reviews
1525 SOUTH OXFORD LANE, Naperville, IL 60565
Call (800) 385-2527
Alden Estates of Naperville (800) 385-2527

Reviews of Alden Estates of Naperville

20 Reviews Write a review
Food
(8 Reviews)
Staff
(8 Reviews)
Facility
(8 Reviews)
Activities
(7 Reviews)
Value
(8 Reviews)

Nursing Home Reviews for Alden Estates of Naperville

January 29, 2018

By Disappointed in this facility

I am a friend or relative of a current/past resident

I am truly disappointed with this facility. On the surface, it looks wonderful. My grandfather has been there for short-term rehab for nearly two weeks. He has only received a shower and shave twice in that time, and both of those times were because we insisted after days upon days of asking. The CNA's are nearly nonexistent. The nurses, what few of them there are, seem flustered and/or angered by the simplest of questions. The administrative staff are nowhere to be found. The individual rooms are filthy and poorly attended to. I've seen patient call lights not responded to - sometimes for hours on end. The "intensive" PT/OT we were promised has turned out to be an average of 1/2 hour per day. Other activities are nonexistent. I will say that the foodservice staff are wonderful and responsive to requests. I simply cannot recommend this facility to anyone, and am truly frightened if this is representative of healthcare for the elderly in our community.

January 22, 2018

By Suelu

I am a friend or relative of a current/past resident

My father has been here for a week. The place itself is very nice. My complaints, after just one week; they do not have enough help. The patient is the bed next to my father smells heavily of urine. My fathers things have been taken, even tho they are labeled. The patient next to my father wanders at night and has been found going thru my fathers dresser and even drinking out of his cup. The nurses complain that there is not enough help. My father gets his food tray and his unable to reach it or move the tray to his benefit, so the food sits there until the next tray is delivered. My father has to live in a nursing home, he should be cared for when we are not there. I know that how you pay determines the room that you get, but it should not determine the care that you get. So far the care at this nursing home is below my expectations.

June 16, 2017

By cheryl jordan

I am a friend or relative of a current/past resident

I get happy tears when I think about how wonderful everyone is at Alden! My mom feels like she is staying at a hotel!!

June 07, 2017

By ann-bonfiglio

I am a friend or relative of a current/past resident

I couldn't have asked for better people to take care of my Dad. Everyone from administration to nursing was so helpful. We were so elated by the level of care and "going beyond" the norm to treat him with dignity and respect. Thank you Alden Estates of Naperville for making his time there memorable and happy!

June 01, 2017

By cheyl

Other

My uncle was there for 2 months and died from dehydration the care was horrible had to tell them to change him clean him and give him his medication

January 25, 2017

By Srk

I am a friend or relative of a current/past resident

The staff at this facility is kind and attentive, they just need more help overall. The standard "pat" answer about your insurance dictates the length of stay from the heads of Theraphy, Nursing and Social Director will first brings tears to your eyes and then you just laugh at how ridiculous their answers are. In our case my 89 year old father was very slow but still able move before his short illness struck. Hospital stay for a UTI and dehydration left him very weak, their answer to me "he may never get back to where he was" didn't not sit well! He had severe ankle swelling that was not addressed and developed cellulitis that I discovered. Patient ratio to staff really should be addressed. Bottom line is I felt the $ was more important than my father. Not a good experience

December 19, 2016

By Disappointed with today's health care

I am a friend or relative of a current/past resident

my mother had to wait til someone visited her after 12pm to get changed soaked with urine, she almost died 2x because they ignored our request for her to be looked at by the hospital, to get any updates on my mother by phone I had to wait anywhere up to an hr for the nurse to answer the phone, when they did have to send her to the hospital they did not notify ANY family members that they were doing so, and when she arrived at the hospital from Alden she was severely dehydrated...kidney failure...and had lost 15 lbs in 3 weeks, and bp was failing with someone who has high bp. If you have a choice DO NOT SEND YOUR LOVED ONES TO THIS FACILITY!!!!!

December 15, 2016

By DOLe

I am a friend or relative of a current/past resident

The staff is wonderful! I have had my husband here for several weeks and have not encountered any of what the other reviewers have encountered. I feel that he is safe and comfortable and very well taken care of and I rest easy at night knowing this. I would definitely recommend Alden Estates of Naperville without hesitation!

November 15, 2016

By MKHAN

I am a friend or relative of a current/past resident

My mom was admitted here a month ago after her knee surgery. She was in there for 2 weeks and they were truly the worst 2 weeks of her life. First she was given antibiotics without consulting a doctor because they THOUGHT she had an infection. Those meds gave her an allergic reaction and instead of stopping them right there the nurse MANNY kept giving them to her for another couple of days. She couldn't walk so she would usually need someones help to go to the bathroom, but they would not show up for at least an hour and would be really rude. STAY AWAY FROM THIS PLACE! I would not recommend this to ANYONE!

April 17, 2015

By Caring109488250

I visited this facility

At Alden Estates of Naperville, they have a caring healthcare people -- e.g., nurses and nursing assistants. The rooms looked good. During good weather, the residents would come out and sit in their chairs outside. However, the facility had a bad smell.

January 24, 2015

By Kathleen104976950

I visited this facility

Alden Estates was like a hospital, but I think the people were very friendly. They told me some things about the place and took me around. It was OK.

March 29, 2013

By April5

I am a friend or relative of a resident

I chose Alden Estates because of the location. The staff were very accommodating. I had no complaints about the facility.
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Services and Amenities of Alden Estates of Naperville

Medicare

  • Health:
  • Overall:
  • Quality:
  • Staff:
  • Medicare Provider Number: 145582
  • Ownership Type: For Profit Corporation
  • Date Certified: 10/01/2020

General

  • Resident Capacity: 203
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About Alden Estates of Naperville

Alden Estates of Naperville is a senior living provider in Naperville, Illinois that offers residents Nursing Homes. Contact Alden Estates of Naperville for more details on services and rates.

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