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Highland Health Care Center

1450 26TH STREET, Highland, IL 62249

(800) 558-0653 (Call a Family Advisor)

2.66

(6 reviews)

Offers Nursing Homes

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Reviews of Highland Health Care Center in Highland, Illinois

2.66

(6 reviews)

  • Facility

    1.8

  • Staff

    3.7

  • Food

    2.0

  • Activities

    4.5

  • Value

    4.0

Beware

1

December 17, 2023

I am a friend or relative of a current/past resident

I recently visited a friend who was staying in the facility for rehab. I was shocked to see how dirty it was. The staff seemed to be wandering around with nothing to do and they to looked unclean and slovenly. My friend had been calling for them to help her to the bathroom and no one ever came. I eventually had to help her. Her family will be moving her to another facility.

Provider Response

Hi Beware, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. We would like to work towards a resolution, so if you are willing, please reach out to us on our Confidential Concern Line to discuss this further.

Liz

4

September 2, 2021

I am a friend or relative of a current/past resident

My mom has only been in Highland Health Care Center for a week now, and so far so good. She's gotten her medication on time; when she needed something to change, they were pretty quick about that. They got her a new bigger bed. Then when she needed a recliner, they got her a recliner. Also, they're doing really well with the COVID situation. She's in the rehab part, and she's doing pretty well. It's just an older building.

Provider Response

Liz, thank you for your kind review; we are happy to pass along your comments to the team here at Highland Healthcare Center! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Sharri

3

February 5, 2021

I am/was a resident of this facility

The food is very flavorful-no complaints on the quality of the meals. Some rooms are bigger than others-mine was spacious w/ an attached bathroom. I know there are different size rooms. The staff was very friendly and helpful. The activities director handed out games and puzzles, etc. at holiday time, as well as passed out snacks to the residents. My husband is still there now and the staff has a very good way of interacting w/ him, esp. if he gets grumpy w/ them.

Provider Response

Sharri, thank you for your kind review; we are happy to pass along your comments to the team here at Highland Healthcare Center! Please let us know if there is anything else we can do for you; we are more than happy to help!

godschild1227

1

December 15, 2020

I am/was a resident of this facility

I give this facility a one and thats even over rated. The day I got here I asked if I could have help puting my clothes away and that never happened. I ended ul having to try and walk by myself to do it. The second day my room mate paged the staff and it was literally 3 to 4 hours before we were checked on. One of the workers said since I wasn't laying flat on my back I was not hurting. They refused to change my ostomy bag when it was time without me throwing a fit. The suppse to to change my dressings 2x daily and yesterday she didn't feel like it so it only got done at bedtime. Today I had to to keep griping for them to change my dressing when my poop was leaking into the wound. I already been to hospital once for infection in it. They were giving me all my night time meds but my seizure because they didn't feel like having to get in the other cart for one med. The room was dirty and stunk really bad. No one ever came and cleaned our toilet. Just emptied trash.

Provider Response

Hi Godschild1227, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. We would like to work towards a resolution, so if you are willing, please reach out to us at to discuss this further.

Sherry103201

4

January 26, 2017

I am a friend or relative of a current/past resident

The rooms of Highland Health Care are good. My parents-in-law are both in the same room with two beds and plenty of room for their personal stuff. We’ve only been up there once, and it has been good. They have bingo, crafts, and plenty of stuff to keep them busy. The in-laws participate, so it’s good for them. From the feedback that we get from family members and our parents, I’d give them a 4. We wanted to put them somewhere where they could stay together, and that is what they provided. It has been great. If I need anything, I call, and they are right on top of it.

callsonfriday

3

June 21, 2012

I am a friend or relative of a resident

On a scale of 1-10 I would say my overall rate of satisfaction was slightly on the high side of five. My grandmother lived in the nursing facility, and while I never felt that the care given was substandard, I felt that there were many aspects of the facility management that was. Perhaps the home was understaffed, but when trying to reach someone on the phone, it was nearly impossible. As I lived across the country, I made weekly phone calls in lieu of visits. The residents, for understandable reasons, did not have phone service in the rooms. However, the overall customer service of getting the phone to the resident was quite low. Many times I had to hang up in frustration. This caused me much grief as well as aggravation for my grandmother. People who live in these facilities are often left to feel abandoned, but that was not the case in this instance. My family visited regularly and tried to keep close communication. However, the procedures and policies of the facility were neither helpful nor accommodating. This may seem petty in the grand scheme of things, but sometimes something as a simple phone call to say hello and I'm thinking about you can make an enormous difference in the life of someone in an assisted living facility. When the staff does not prioritize or value these outreaches, the resident's quality of life suffers greatly.

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Services and Amenities of Highland Health Care Center in Highland, Illinois

General

  • Resident Capacity: 128

Medicare

  • Health

    2.0

  • Overall

    1.0

  • Quality

    4.0

  • Staff

    1.0

Medicare Provider Number: 145508
    Ownership Type: For profit - Individual
    Rating Date: 9/1/2023

About Highland Health Care Center in Highland, Illinois

Highland Health Care Center is a Senior Living provider in Highland, Illinois that offers residents Nursing Homes services. Contact Highland Health Care Center for more details on services and rates.

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