Symphony Midway

AmaznGracie

Please do not place your relative here. This place is very run down. It is evident the money they get is not put back into the facility. The floors are always sticky in the room and never any soap or paper towels in the bathroom. The food is mediocre at best. This is one of the worst nursing homes I've seen in years. Even the automatic doors don't work in the entrance. Also lots of theft goes on here that is not addressed. The staff seems to be ok when you're there but not so sure they are attentive to residents once you're gone.

Larry

My mother stayed at The Renaissance at Midway for 21 days two years ago. I wouldn't take her back there. They needed a separate psych ward in this place because it was a mad house. They also needed some serious remodeling and a lot of work done. They don't season the food, but they gave the people full meals. The staff was always busy moving patients around whenever I went there. The place was crowded and noisy, and it was the way their place was run.

Sherman

I'm at Symphony at Midway (formerly Renaissance) for rehab, and I'm not going to live here. They gave me four weeks of rehab, and it was adequate, but then it hit rock bottom. The staff is really good and very caring, but over worked and short staffed. The facility is average, and they have a lot of old furniture.

Panny

My husband was sent there and he only stayed there 30 mins to 45mins and decided to leave....the staff there is pathetic... 1st the administrators lied and said they would have everything tht was needed to care for him which they didnt....they just need patients to get a check...the staff is very very rude and very unprofessional my husband had to call me off work to come get him because they refuse to care for him he had to push the call button over 30 times before someone responded to him his leg was bleeding out something terrible and they refuse to help him they said he had to wait till the am they refuse to let him call a ambulance didnt give him his meds the bed was dirty no pillar sheets nasty....once i arrive i had to wait 20 mins before someone came to buzz me in once inside the place smell so bad, once on the elevator i press 2 and it took me to the basement 3 times before i reach the 2nd floor the nurses attitude was unbelievable they frown up at me asked was i my huband significant other n i need to talk to him cuz if he leave they gone make sure his insurance drop him and no hospital is goin to admit him....after my husband decided to leave they told us they didnt know how he bout to get dwn stairs cuz they not helping him nor giving him a wheelchair.....there was all types of objects in hallways patients everywhere and its 11 at night nurses sitting around huddle up and rolling there eyes at my husband because he didnt want to be there they dont know how to speak to the patients or they're family members if u truly love your family members please please dont send them there at all....

Lack of Common Sense

This facility is staffed with incompetent people. Even the front desk receptionist is unaware on how to handle calls. I called and asked to speak to someone over the facility. She, the receptionist, keep transferring to different nursing stations. Finally when someone from the third floor nursing station answered, I asked her if she was over the entire facility, she responded no. She told me I need the DOA (this is what I thought she said) , who would not be in until after 9:oo am. I then called the receptionist back and the argument persued. She said she did what I asked. I stated she did not, I asked to speak to someone over the facility. She said she transferrd me to the nursing station because that's what I asked for. So I asked for the DOA, after arguring, she told me she didn't know what a DOA is. I told her it was the person over the care giving staff, she corrected me and told me there was no such title, then she gave me another title which I don't remember. Her issue is she didn't know who/what I wanted so she just transferred me around. An intellegent person whould have asked questions. If she had a problem with the word facility, she should have told me and I would have clarified who it was I needed to talk to. Common sense is lost at that facility!!!

Casa1

Now called Symphony Renaissance at Midway due to so many state violations under their orignal name of Renaissance at Midway. If you care about the welfare of your aged family member, do not send the person to this facility! Let us start with the sparse, unappealing meals served everyday for breakfast: 1 egg, 1 piece of bread, oatmeal and a child's portion of cereal with milk. If the person did not eat that meal or only partially ate the meal, the nursing staff would still administer all medicines on an empty or partially empty stomach; thereby creating a very weak person who would eventually lose balance while walking. 2. The residents on the third floor were all in wheelchairs. This floor is dedicated to people who have psychological issues, not physical issues. I could not believe that my mother, who is an excellent walker was placed in a wheelchair because she was a "flight risk." Well, she was malnourished and heavily doped up with meds. She lost strength and weight. After witnessing all these atrocities, I called 911 to have my mother removed and sent to a hospital. Once the paramedics arrived, a nurse at the facility, Valencia, tried to prevent my mother from leaving by asking her basic questions to test her alertness in front of the paramedics. My mother was more than alert as she answered all questions. Then, the paramedics asked Valencia for insurance information, she said: "I will not give you her information because she is leaving AMA." As her son, I am entitled to request other medical advice. 3.Dirty bathrooms with sometimes lots of water on floor, therby causing potential slips and falls.