Grace Assisted Living at Englefield Green Boise, ID

Grace Assisted Living is a very nice community, and it has a nice size. They have very caring people. The rooms are nice and clean. It looked like a typical assisted living place. They have plenty of activities, and they also have transportation. The food is really good. The dining room is nice.

Disgraced by Grace Assisted Living - Please read below. My mom was inappropriately discharged by Grace Assisted Living this past February. The actions displayed by the owner and administrator of the “Christian based facility” towards by mother during her immediate discharge from the facility was inappropriate and appalling and should never happen to an elderly person, or anyone for that matter. My mother was a resident of Grace Assisted Living for ten months. Her care level, as assessed by the facility, was at the lowest level. In February of this year, by mother was admitted to the hospital for chest pains. She spent 11 days in the hospital, received a pacemaker, and returned to Grace Assisted Living as expected. A follow-up nurse assessment by Grace’s nurse revealed no change in her level of care. A few days later, in the late evening hours, my mom was coughing which was causing her oxygen level to drop. Grace Assisted called the paramedics, they came, assessed her and then left. My mom was assessed again by Grace’s staff and was told that she had to go to the emergency room, because it was their policy. My mom said she would go the next day. It was not a life threatening situation. The local owner of the facility called my mom’s room that evening and said if she did not go to the emergency room, right now, she had thirty days to find another place to live. Of course, my mom does not want to leave “her home”, so she complied and left with the paramedics. Turns out my mom should have waited to go to the hospital for then she would have had 30 days to find another place, not zero days, as she was refused to be received by Grace Assisted Living two days later. On the day my mother was to be discharged from the hospital, it was the hospital nurse that informed me that my mother could not return to Grace Assisted. The reason stated to the hospital nurse was that “her level of care exceeds what our facility can provide.” The doctor who discharged her was “shocked” by that response. I am thankful that I live in the same city as my mother, I could not imagine if I lived far away and this happened. I was left scrambling to find another assisted living for my mom. The stress on my mom and me was terrible. With no help offered by Grace Assisted Living, to assist in locating other suitable places, I was lucky to receive assistance through the hospital’s case manager and other local resources. After a week of calling and visiting other facilities to see if there were any available openings, I found another assisted living that was more than happy to receive her and welcome her into “their family”. My recommendation to all families is to read your Resident Agreement, specifically the area for discharge and how the facility handles it. Ask for examples of “discharge situations”. The Resident Rights that are posted in Grace Assisted's facility for all to see, says, “Appropriate transfer and discharge”. THIS DID NOT HAPPEN.

Grace Assisted Living was beautiful and newly remodeled. The apartments were very nice. I think they have regular senior activities like card games. They didn't talk much about it, they talked more about their staffing. That it was geared more towards assisted living. They have a good point which was if you needed an increase in care you don’t need to change room or go to another wing, you will stay in your room and they will just increase your level of care by increasing the staff to your room.

I am living in Grace Assisted Living right now. It is very nice and very clean. The people are very friendly and they let me keep my dog. Just like in other place like this, sometimes the food is really good and there some individuals that don't like it and they order something else. They have activities like bingo and they take us shopping. They keep us busy. My experience here has been very pleasant.

Recently this facility underwent a management change. The turnover rate of employees is very high now and the staff seems inexperienced and under-qualified for. I fear that the staff does not have the knowledge or passion to care for the residents. I hope that this resolves itself quickly or something will have to be done. As we all know the staff can really effect the mood for a facility and this one has gone down dramatically. I will say that it is a clean facility and set far enough from the road where there isn't too much road noise.

I liked Grace Assisted Living's location. It was more convenient for myself. It had a nice atmosphere to it. The staff I met were very helpful and very caring. The administrator was a very nice lady. My daughter had a studio when she was there. It was a very nice atmosphere.

I would have to say that this particular facility has been very good. The staff is knowledgable and they understand both of my grandparents in their own unique way. My grandmother is the one that has gone downhill far faster than my grandfather, and the staff understands the differences between the two and how to approach them as individuals. I will have to throw in one bad experience that our family dealt with at this facility. There was an incident where my grandmother had an enormous bruise on her arm (and then later we discovered that there was more bruising on her thigh and hip) and when we tried to question her about what had happened, she of course, did not remember. After speaking with one of the nurses, we were told that she had fallen out of bed. One of my aunts didn't feel like that was the truth or what had happened, so she called the facility once she had gotten home and spoke with a different nurse. That nurse claimed that my grandmother had slipped and fallen in the shower. Of course that concerned us, because my grandmother has very thin blood, bleeds heavily, bruises deeply, and takes medication for these types of things. If there was a situation that happened, we would like to have the staff on the same page and get the truthful story so that we could know how to deal with the situation. I am not saying that the staff was intentionally trying to deceive us, but it was a concern that we received different stories from different staff. I do have to say that our family is well taken care of there, and we don't need to worry about that aspect. I just hope that everyone else in that is as well taken care of. Family is everything in this world, and the fact that both my grandparents can still live together and are cared about by the people that run this facility is a great comfort. God bless anyone else going through something like this, and make sure you keep a smile on your face. Its good for the soul!

This facility was very good. Each resident has their own apartment with toilet facilities. They can set up their living space how they wish with furniture and decorations. Many of the apartments there have accesses to and outside patio area with trees and flowers. The people there are friendly and organize many activities such Wii Bowling and other games. The whole place was very modern and clean and the staff seemed to take pride in their work. Grace Assisted Living also provided residents with field trips to local stores as well as sight seeing around the Boise area such as nature areas and the zoo. Of course these are all optional and no one is forced to go. Workers there provided as much support as needed and are flexible how they help people. For the most part they seem to let the residents do their own thing, only assisting if needed. Overall, it is a good place.

In my visit I found the conditions to be very satisfactory. The staff and residents were friendly. My family member which resided here found it very easy to get together with people who she identified with and grew close to many of the members. She did not like the food, but she is a picky person , but i'd say the food was fine. The housing conditions were nice and cozy, they were equipped with numerous safety features which was an important factor in her decision to live there. All the residents I met were friendly and nice, very social. One of the nicest things was how sunny and bright the rooms got. I found this was very important for a family member who has depression. I really think she thrived there due to friendly nature of the staff and residents, the active social life provided, and the numerous amenities and safety features they make available to the residents.

Grace Living for Seniors is a great facility with a professional staff and clean environment. As a CNA student, i've personally toured the facility and the employees of the facility are well mannered and actually care about the health of the senior occupants. However, the overall atmosphere of the facility is quite intimidating at first and this may deny some potential occupants for this facility, however, the attitudes of the employees as well as the implementation of some CNA students working at the facility helps ease the modd. Overall, the cleanliness and overall attitude helps makes this facility great. What i personally like about this facility is the acitvity direction. I've volunteered at this facility and the staff friendliness helped with my first experience within the facility. Volunteering as an activity director helped give me a feel for this Assisted Living Home which overall is great.