Heartis Fayetteville

My grandmother was a resident at Heartis for almost two years. She lived in the memory care building (Building A). Initially, things were going well. However, after a little more than a year of her being there, my confidence in Heartis started to decline. On Mother’s Day of this year, my kids and I went to Heartis to visit my grandmother. We brought gifts to celebrate the occasion, and we chatted with her through the window (no visitors were allowed due to Covid). Everything seemed fine. She looked fine, and I had no reason to believe that anything was wrong. That was around 2 pm on Mother’s Day. Six hours later, I received a call from a nurse at Heartis saying my grandmother had to be rushed to the hospital. Her breathing had become “labored,” so I was told. Just a few short hours later, my grandmother was gone. I will never know what truly happened in those six hours between when I left Heartis and when I received the phone call about her being taken to the hospital. I have debated about whether or not I wanted to leave an honest review about my experience with this facility, and for months I didn’t, but I cannot NOT be honest with anyone who is considering Heartis for their loved one. The staff in Building B...phenomenal. Over the last couple years, I developed a great relationship with many staff members in that building. I can’t say enough about how they welcomed my family with open arms. They listened to my concerns whenever I had them, and I know they truly loved my grandmother. However, I cannot extend those same praises to all of the staff. I cannot speak on the Independent Living and Assisted Living facilities. Things may be different in those buildings. But memory care...run. Most of the nurses and especially the health services director, in MY experience, left much to be desired when it came to providing adequate care, empathy, and compassion. And that is me putting it nicely. If you are considering putting your loved one in memory care, I would strongly advise against it.

My relative received horrible care at Heartis. They were badly hurt in an accident and received subpar assistance. The caregivers just sat around every time I was there, no activities or stimulation of any kind. Now there's coronavirus there