The Waterford at Creekside was really good. The staff was really friendly, and the place seemed well kept. It's at the top of my list. The person who did the tour was friendly and knowledgeable. It seemed like she really cared about the residents. All care is included for the price, and they kind of have a cottage style feel.
They take them on field trips (depending if they're not too far or advanced in their Alzheimer's). They will bus them to their doctors' appointments. They have scheduled activities daily for them, like exercise routines. They do all their meals for them, and then they have care providers every 24 hours a day and nurses. It was a really, really good place.
They have both single rooms and a couple of shared rooms. You get to pick which one you want. There's a shared common area and shared dining room. It's an older building, but they're remodeling some of it.
The Waterford at Creekside
Offers Memory Care
28 Reviews
9015 University Parkway, Pensacola, FL 32514
Call
(800) 385-2527
Reviews of The Waterford at Creekside
Memory Care Reviews for The Waterford at Creekside
March 02, 2022
I visited this facility
October 17, 2021
I visited this facility
What I liked about The Waterford at Creekside was the fact that each cottage was separate from the others and that it was a smaller community. I think they had six bedrooms in each one. Then they also had their own kitchen that they had access to; although, the meals would be cooked and brought in a central place together. The distance from the bedroom to the living area was just a short hallway. It had an enclosed garden area outside that looked inviting too. The lady that gave us the tour was very pleasant, very nice, and seemed to be knowledgeable. When I was there, there were several residents watching television in the great room.
October 14, 2021
I am a friend or relative of a current/past resident
My grandmother has moved into The Waterford at Creekside. It's a great place for seniors. They work with the disability that she has. Good people work there. The best thing about them is the way the staff works with everybody and how they treat the people there. They do activities. They have impersonators come in like to play Elvis and they do all kinds of board games and something like that. The facility is clean. They got a courtyard and they have outside games. The value of money is good.
September 16, 2021
I visited this facility
We were very impressed with The Waterford at Creekside. Their staff was very helpful and good with information, and the place was well maintained, clean, and inviting. They provide activities for the residents and they have a choice of private rooms and semi-private rooms. They have musical entertainment, things like bingo, and outings only for those that can manage to do that since they have different memory care stages.
June 20, 2021
I visited this facility
I toured The Waterford at Creekside for my friend, and it was wonderful. The lady there was so knowledgeable, very kind, and pleasant. They have a standard wall there, where the citizens who have memory care can go out and walk around in their yard.
The facilities were extremely nice, except they were extremely small. I think the only thing you can get in a room was a bed (maybe not even a queen-size bed) and two chairs. You cannot get any furniture in there whatsoever. It was freshly done, painted, and a very, very nice facility. It was just so small that I don't think they can survive in that room. The facility was very, very clean. They had just refurbished the rooms that I saw. It was very, very clean.
February 10, 2021
I visited this facility
We chose The Waterford at Creekside for my sister-in-law, but unfortunately right now it's at a standstill. We don't know how she's going to progress, and right now the centers are not accepting her the way that she is right now. She has to get better. We loved it. I may be speaking too soon because we actually liked it and we're considering one of the homes for my sister-in-law. They have good points. I really liked the apartments. They were small, but still nice. It was nicely set up, and I liked the way it was laid out. I'm sure she would love them, too. I don't have a loved one in there to actually see how they take care of them, but as far as seeing the place, I liked it. The lady there was wonderful showing us the place and answering all our questions. My husband and I both liked it. Right now they don't do too much gathering because of the COVID. The staff was telling us that they have things where they have them separated, but they can watch TV, they have a movie day, they have some puzzles, they have an area that they showed us where they do their games, and once that COVID is over they take them out. They go places too, so that is wonderful as well. I can't really say much about the staff other than telling me hello, but they were pleasurable. When they would pass by they would greet you. When I walked in it was a nice smell and it was clean. Everything was nice, neat, and in place. I saw some residents out and about.
July 09, 2020
I am a friend or relative of a current/past resident
The Waterford at Creekside was a lovely facility and they took very good care of my mother. The staff was excellent, and the room was top notch; it was large. My mother said the food was the best she had eaten. I would highly recommend them. I know they played bingo and bunco.
February 01, 2020
I am a friend or relative of a current/past resident
Beautiful and homey facility, making for an easy transition from home to the community.
Open and airy facility with lots of places to sit and view the lovely grounds and lake.
And the staff! So loving and caring! It's like we placed our parents with family.
Without the worry and physical taxation of caring for themselves, my parents have bloomed! They get more exercise and are walking straighter. They have more social interaction, which has helped with depression. We are so thankful we found this place and can not thank the staff enough for easing our minds with their tender and attentive care for our parents.
February 01, 2020
I visited this facility
The experience I have had here is outstanding. From the clean rooms, good food and friendly staff. If you are looking for a place that truly cares about their residents - this is it.
November 13, 2019
Other
This place is very secure for the Memory Care Residents, but not only is it secure- they have a great marketing team
like no other!! they are easy to work with, fun to talk with, and with the professionalism it makes my job easy- If you want a personal and friendly experience, visit with any of their staff, all around welcoming and helpful. they will go out of their way to assist any needs you have for your loved one!!
Keep it going Creekside!!
October 05, 2019
I visited this facility
I didn't like The Waterford at Creekside at all. It's an old facility, and it smelled mildewy and musky. I didn't like the way everything was separate. Nothing was under the same roof. It had different cottages, which I didn't care for. Each cottage was almost like a small house, and it was not very personal. The kitchen area was small as well.
Provider Response
We are sorry your experience did not meet your expectations. We take feedback from our customers very seriously and will share with management for opportunities for improvement.
April 23, 2019
I am a friend or relative of a current/past resident
My mother is at The Waterford at Creekside and we like it. They have nice cottages, which only have a maximum of 14 people and two caregivers at each time. She's in the memory care unit. They have nice yards with flowers big enough for them to walk around, but they can't get out because it's all gated. They have the kitchen, the common room, and L-shaped hallways to the rooms. The cleanliness, the staff, and the food are really good. They have birthday parties in the common ballroom, they get manicures, and an entertainer comes in and sings. The nurses and caretakers have been great, and they've been there for years. It smelled really good every time I've been there around lunchtime, and she's been eating pretty good. The grounds are kept up really nice with grass and flowers, and there's gazebo in each yard and a nice porch.
November 10, 2018
I am a friend or relative of a current/past resident
My mom was at Pacifica Senior Living (Waterford) for three years, and as she regressed, the care stayed excellent. They kept us involved with everything. I thought they took very good care of her. The people were great. When my brother and I were going to visit, we used to bring doughnuts for the people. That’s how nice they were. They had 12 or 14 people in a cottage and each cottage was set up at the level that they think the person was progressing to. There were seven levels, and as they progressed from level 1, they move you into a different area to be with everybody in the same type of level, so they can all get the correct medical experience.
January 04, 2018
I am a friend or relative of a current/past resident
This community puts on a great sales pitch about how they are equipped to handle all stages of Alzheimer's, but that was not the case in my experience. This facility is NOT equipped to handle an exit seeking resident. My parent escaped the facility once, simply because an visiting aide let him/her out of the security gate. They are extremely lax in their protocols. Nurse practitioners weren't required to sign in/out of the facility and when I tried to verify if my parent had been administered a new med, they could not tell me because they had either forgotten to give it to her, or failed to log the medication. When I attempted to confront them, they blamed my parent for their failure and when I asked for a refund for the 30 days after I moved my parent, they refused to return my calls and letter. Since my parent moved out, they have been scrambling to change their protocols regarding logs and gate codes, etc. At the end of the day, even if they fix all of the above, they still do not have sufficient staff to handle exit-seeking residents. They should not advertise that they can handle such a person.
Provider Response
Thank you for taking the time to provide feedback. We take all feedback seriously and are sorry for your experience. We are committed to continuous quality service and care in a safe environment. Your feedback has been shared with the management team to look at your experience and concerns. Thank you again for taking the time to share your comments.
May 08, 2017
I am a friend or relative of a current/past resident
The Waterford at Creekside is one of the best places I looked at for my husband. It has things that interested me that would be of help to him. The rooms are OK, comfortable-looking, and suitable for different needs. Things can be brought from home to make rooms more likable for the occupants, which appealed to me. My husband seems to like the food. They have exercise and outside activities, like gardening. The staff is great, patient, and encouraging. I am very pleased with them, and I very much like it.
May 08, 2017
I visited this facility
The Waterford was a little bit depressing, but the staff was fantastic, and they were more than helpful, but they told me I had to show up here without telling him where he was going. Their individual and the way they interviewed me, they would put my dad in a gated locked area, and he is not in that now. There were few things that I talked about with them but I was not comfortable putting him in. They have a yard enclosed in a chain link fence. Each individual building has a yard, and the fencing is locked.
January 26, 2017
I am a friend or relative of a current/past resident
I am very grateful to have found this facility for my mother Cathy who is a resident in cottage 6.. I visit 3-4 times a week and mom is always clean and so is the cottage and her room. Since mom needs a wheelchair it is nice to know she will be dressed and ready to go on their transport bus when we have a doctors appointment. Special thanks also to the nursing staff and office staff you put my mind at ease knowing mom is well taken care of
November 16, 2016
I am a friend or relative of a current/past resident
My wife has been a resident for three months now. I was impressed with the professionalism of the staff and the cleanliness of the Cottages. I like that the residents are grouped by their cognitive ability which allows for a more stable environment. I have eaten there several times and the food is excellent. They prepare individual breakfasts in each cottage. The atmosphere is friendly and the staff treat each resident patiently and lovingly. I have Never heard anyone raise their voice to a resident or staff member. I highly recommend Creekside to anyone who wants only the very best for their loved one.
November 01, 2016
I visited this facility
I liked the setup at The Waterford; you were in a little area where everybody was around in your mental level, and I liked the concept. The place though looked like a little rundown and needed some work. They showed us a room that really looked beat up; the walls all had holes and things on them, and the shower dripped continually and had rust. The place wasn’t great, and one of the caregivers was yelling really loudly when we went in, but the cleanliness was OK.
September 03, 2016
I visited this facility
The Waterford at Creekside was good. The space was not as big. My mother needed a small facility because she is at risk of falling. The facility was like a home, but I didn't really get that comfortable there. It just didn't feel right.
February 15, 2016
I am a friend or relative of a resident
I liked everything in Pacifica. It was clean. The people seemed very confident, helpful, and calm in their knowledge of what to do with their residents. They made the family members very relaxed.
February 15, 2016
I am a friend or relative of a resident
My mother has been in Pacifica for five months now in the hospice unit because she has to be in a wheelchair and can't do anything. I don't have any complaints. They treat her fairly well, her place is clean, and everything is done for her.
September 29, 2015
I am a friend or relative of a resident
I had my wife at Pacifica Senior Living. I chose it because it's relatively close to where we are living. They had smaller cottages with 12 to 15 people per cottage rather than one large facility. The caretakers are really good.
April 16, 2015
I am a friend or relative of a resident
My father-in-law is in Pacifica. He has dementia and Alzheimer's, and they are good with him and everything; they are really good people, and it is not really that we are looking so much just to get him out of there because they have been able to deal with him well, but you never know when you have a parent in assisted living -- and where they are in a gated community that they have to be cared for -- when they might decide to kick them out. The rooms are nice and clean, and the workers are good. The way it is set up and the cost is really high due to the need for people in this area to be in assisted living. They do a lot of things with them, but he is in a building area where a lot of them are in wheelchairs, and they don't do anything. They do have different things for him to do, and they take him to other buildings where they can do stuff which works fine. They are there with him, and they cook for him and everything. He cannot cook; he is in a locked-down gated area that is a house that has maybe 10 or 12 rooms in it, and there are apartment complexes, so they have like two buildings and one gated area. The one reason that we keep him there is because on all of the paperwork that we signed, if he was to get worse and it comes closer to the end of time for him, he can stay there because the hospice comes to that community service while in the other ones they don't. If he was to get worse, he can stay there, and they would not send him to the hospital.
February 11, 2015
I visited this facility
I liked the Pacifica Senior Living. The people we met were really nice, and my general impression was pretty positive. The rooms were not quite as much, but they were still pretty nice.
August 28, 2014
I am a friend or relative of a resident
My present wife is in Pacifica Creekside. She is doing very well there. Her regular internist has been very satisfied with her regular medical progress. Regrettably, she is not improving mentally, but physically she is doing very well. They are treating her extremely well. The staff there is outstanding. The facility itself has cottages and each cottage has 12 private bedrooms. Each patient has their own private bedroom with their own private bath. Patients within the cottage eat together. They have group settings. There is a large living room where they sit together. There are activities. In fact, they take them out to do a variety of activities throughout the month. They take them to bowling, to play miniature golf, and to the zoo. They take them down to the National Museum of Naval Aviation. A week ago, they had antique car show at their location. There are a number of activities that they take them to. It is very well run.
December 30, 2013
I am a friend or relative of a resident
My dad had stayed in Pacifica Senior Living Creekside for only about two weeks. We were very happy with the community. It was very nice. We had a couple of little issues, but it was more on just trying to figure out how things work. But once we talked to the administrator, it was all fine to us. The rooms were okay and clean. I really could not say anything negative at all. It was all very much like what we expected based on our tour. It had a more homey atmosphere as compared with the others.
November 21, 2012
I am a past client of this provider
We've used Pacifica Senior Living Creekside for respite care only. I have placed my wife there for 5 days back in July and I would not hesitate to put my wife there on a permanent basis when the time comes. It seems to be a really nice place. They do not accept Medicaid though.
Questions about The Waterford at Creekside
What ongoing training does the staff receive in dementia care?
Our training is continuous and we have monthly mandatory classes.
What programs or activities does The Waterford at Creekside offer to keep residents engaged? How does the staff engage residents' long-term memories?
Enjoy programming created to meet the individual needs of the residents, including brain stimulation, creative engagement and physical exercise.
Who assesses residents' health and cognitive functioning? How often is that assessment repeated?
For memory care, a senior will have a care assessment prior to signing a lease that will determine the correct level of care and will help the clinical team develop a custom care plan. Along with our own assessment, Capital Senior gets additional information from residents’ doctors about medications, diagnoses and any nursing needs.
What techniques does The Waterford at Creekside use to support memory care residents during mealtimes?
Special dinnerware and utensils make eating easier for your loved one with dementia, and help maintain independence for longer. Among the products available are forks, spoons and knives with extra-large handles to make gripping easier. Special plate guards, or “food bumpers,” wrap around the edges of plates to prevent spills and simplify scooping up food. There are also “scooper plates” with higher, rounded edges that make eating less messy and simpler.
How does The Waterford at Creekside keep residents' families informed about their loved ones' health?
Our Wellness Director or nurse would keep the family informed of their loved ones' health. We have an open line of communication.
Describe the neighborhood around The Waterford at Creekside. Is it located in a residential neighborhood, a business district, a rural setting, or other type of locale?
The community is located in a business district and is close proximity to West Florida hospital .
Is The Waterford at Creekside affiliated with a hospital if more care is needed?
We are not affiliated with a hospital; however, we are located within one mile of West Florida Hospital, 6 miles from Sacred Heart and 8 miles from Baptist Hospital.
Services and Amenities of The Waterford at Creekside
Room and housing options
- Companion Suites: Yes
- Housing Extra: In Cottage Laundry Services And Housekeeping
Dining options
- Dining Extra: Our Meals Are Prepared And Served Family Style To Remind Our Residents Of Home
Features
- Beauty Barber Shop
- Computer Room
- Resident Transportation
- Party Space
- Security Gate
- Spa
- Features Extra: None
Cleaning services
- Laundry For Linens
- Housekeeping
- Laundry For Clothing
Technology and entertainment
- Cable In Rooms
- Wifi
- Technology Extra: Zoom Or Facetime Visits Can Be Scheduled Through The Activities Department
Health services
- Hospice Care
- Medication Management
- Physical Therapy
- Nurse On Staff: Yes
- Pharma
Activities
- Offsite Activities
- Games
- Stories
- Religious Services
- Lectures Discussions
- Wii Sports
- Gardening
- Arts And Crafts
- Activities Extra: 3 Hole Putting Green
Financial guidance
- Va Benefits Consultation
- Financial Guidance Extra: None
Guest services
- Guest Parking
Diet
- Special Diets
- Diet Extra: No Extra Charge For Special Diet
General
- Resident Capacity: 98
- Staff Patient Ratio: 1 To 7
- Respite Care
- Minimum Age: 55
- Pets: No
Nurses
- Nurses Extra: None
Range of services
- Personal Care Assistants
- In Home Health
- Physical Therapy
- Occupational Therapy
- Range Of Services Extra: None
Payment options
- Credit Card
- Check
- Payment Options Extra: Ach Direct Bank Draft Is Available
Licenses
- Licenses: Licensed by AHCA
- State Licenses: 9068
About The Waterford at Creekside
Find the comfort and care you deserve at The Waterford at Creekside. The senior living community in Pensacola, FL provides residents with a positive, nurturing environment that encourages health and happiness while promoting companionship among residents and staff. Our goal is to enrich the lives of our residents by providing an environment that is physically, mentally, spiritually and emotionally stimulating. We offer a variety of benefits geared toward seniors with cognitive impairments, including music and memory services, pet therapy and aromatherapy. As Northwest Florida’s only all-Memory Care community, we provide a support group for families of residents as well as educational seminars that are open to the public. Apartments are divided between several cottages, allowing seniors to be grouped cognitively. Each is equipped with an array of thoughtful amenities, including emergency response systems, cable television access and wide entryways for easy wheelchair access. Seniors are encouraged to stroll our community’s beautifully landscaped courtyards or spend downtime in our lounge with big-screen TV or arts and crafts area. When residents want to shop for new clothes or enjoy an off-site meal, scheduled courtesy transportation is provided. At The Waterford at Creekside, residents have everything they need to enjoy a peaceful life free from the burdens and worries of solitary living.
Since 1990, Capital Senior Living has grown to become one of the largest senior living providers in the United States. With a goal of offering affordable housing and an enriched lifestyle to thousands of seniors, our dedicated team of professionals succeeds in providing quality care in each of our unique communities.
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