Solaris HealthCare Pensacola

Lois

I spent a week at Solaris HealthCare Pensacola. The people were caring. It was very clean and comfortable with the exception of one of the patients who stole my ring and I'm upset about that, but I can't do anything about it. The food was delicious. I went to physical therapy. I improved and I can walk now, and I would rate the therapists a 5/5. You could eat in your room or you could go to the dining room.

P.T.

My mother was in Solaris HealthCare Pensacola. She fell and broke her hip. The staff was fine most of the time, they were helpful, and accommodating. Her room was fine, it was clean, but she was in a shared room with another lady. Just about everybody in her section was practically a vegetable, they all sat in their wheelchairs, or fell out of their wheelchairs. The dining area was fine, but she didn't eat there, she ate in her room alone instead. They offer food, gave her medications, and bathe her once a week. They had too many residents for the staff to handle, and most of them were untrained.

bamonte

A friend of mine was in there for Rehab that was not able to walk or stand on her own and they left her in the bathroom alone for a long length of time so she tried to stand up by herself and fell and broke her foot and then had to have surgery. They make her wait prolong length of time to get dressed because they have too many other people to take care of. On the weekends they are always short-staffed. She was in there to get better and now she's worse off than she was. Her rehab days are almost up so she will end up in skilled nursing where she should have never been in the first place. The theft around there is unbelievable. We found bags of items in her closet that someone had planned on taking home that belong to other patients. They break items that belong to the patients and have no consideration for their belongings. Do not put your loved ones there unless you just don't care about them or their well-being.

BEM

My physical therapist was the best one I ever had . The brochure implied the rehab wing had private rooms but they put me in a semi private room with elderly patients with severe dementia who kept me up all night with their rantings . I was recovering from major surgery and needed my rest which I did not get . I was in the facility for two and a half weeks and my nerves were frazzled . The staff did their best to keep my roommates quiet at night . The food was good and the nurses and helpers gave excellent care . I think the administration could do a lot better job by putting patients with the same problems together and put rehab patient with other rehab patients .

DGH

The facility is clean and the staff is friendly and helpful. Nurses were always available and went above and beyond to help. The nurses aides smiled and were always helpful. PT and rehab staff were excellent! The food was good and dietician checked on us frequently. Management solved problems quickly and helped us with discharge needs. Highly recommended.

lilsparrow

I would not recommend putting a loved one in this facility. Especially the rehab section. Weekend and night staff lazy. I've watched and observed this facility. A nurse will have her back to you when a patient is in a wheelchair saying they have to use the bathroom. I've watched staff taking food off the food trays being delivered, food comes to your loved one cold. Shame on you for treating our loved ones badly. And shame on me for trusting that you cared. Bring your loved ones home if you can and bring in help. Help is out there, all you have to do is ask. Family, friends lets help our loved ones get the care they deserve. To the staff at Health Center of Pensacola, what goes around, comes around. One day you'll need help!

Caring99948950

The Health Center was the only available one that we could get into. It was clean, they’re responsive to our needs, and when there are issues, they’re right on it. We have had no major problems; they’re very efficient, and they’re friendly. My dad was in the rehab and moved to long term care. He shared a room.

Caring78247950

We had to put my husband at The Health Center of Pensacola. His room was okay. They just need to get to the patient in a shorter time. I felt like they were taking too long to get to the patient themselves. If the patient is in there, they should be really treated with care and dignity even though they are old. They should get fast response to be kept dry and clean, but the facility itself is good. It’s a good place to be.

Escapelady

This facility has a very caring staff that provide care to the resident and the family.