Hunters Creek Nursing and Rehab Center

My mother was admitted into Hunters Creek, upon arrival everyone did everything possible to assure my mothers safety as she is a fall risk. I was very pleased with the care and concern shown towards my mother. During my mothers stay she was treated good by the nurses as well as the CNA's. I would recommend this facility to any loved one.

I wish to extend my gratitude to everyone at Hunters Creek Nursing & Rehab Center in Orlando, Florida for maintaining such a wonderful environment for my mother. Everyone has been wonderful in providing great assistance for the transition to the facility and supporting all our process and document needs. They have been readily available for all questions we have and the updates on my mother’s health have been exemplary. I have been working with a relative, who is a retired Head Nurse, County Nurse along with being a seasoned Professor of Nursing. My assessment of services provided has been a cumulative group assessment, which exceeds all expectations. We are very grateful for the Pandemic rules that are being enforced for the best care possible. We call my mother frequently and discuss with the nursing staff directly on a very regular basis. We are contacted of all significant changes in health and wellbeing immediately and the plan for resolutions, with consistent status updates throughout the process.

Staff isn’t on the same page. I was given misinformation several times. Care is subpar, especially if your lived one is incontinent. No way to speak with the nurses desk once the call bell rings and good luck getting them to respond. My Mom needed help. I rang the call button. Forty-five minutes passed and I had to leave the room to find someone. There are a few good CNA’s and some who aren’t helpful at all. The speech therapist was very caring. My Mom was in a room alone, completely isolated (their 14 day isolation policy due to Covid), she was at the end of the hall. Had she fallen, been in pain or having a heart attack, no one would have known. She waited three hours after using the call button for someone to turn her. She had blood on her face and hands for three days until I cleaned her, not to mention a dirty oxygen cannula. The CNA’s don’t talk with the patients, they just get in and get out. I brought my Mom home on Hospice. She told me of several incidents where a CNA yelled at her for not being able to swallow all of her pills at one time and other terrible incidents that took place. Never would I put a loved one in this facility. The bad far outweighed any good. No care, no concern.

Hunters Creek used to be the best nursing home and rehab. Since the DON Shane was let go, this place has went downhill. There are not enough CNA's or RN's. The housekeeping and laundry not up to par. Clothes are being lost, the rooms are not cleaned every day, and with the exception of the front employees, no one seems to care. I've talked to the present administrator but he just doesn't seem to care at all. If I could move to another facility, I would. Unfortunately, I need FT respiratory and they are the best here.

I have visited 2 of my friends at different times (different years). One is still there and she is desperate to get out. The attentiveness of the staff is awful and the food is terrrible. And beside being awful, it's always cold. Both of my friends have told me the same things. If you buzz for a nurse, the average waiting time is 30 minutes. My friend who is trying to get herself signed out, said she would rather die than stay there. How can people be so cold to helpless old people? The curtain between the two patients is filthy with food stains on it. I will try to let my friend know not to go there if they have a choice!

I recently had knee replacement surgery and decided to go into a Rehab/Nursing home for the first two weeks. I had my other knee done two years ago and knew what was involved in the recovery. After looking at three rehab/nursing facilities, I selected Hunters Creek Nursing & Rehab Center. It's very clean, the staff is helpful and physical therapy/occupational therapy was awesome. I had physical therapy and/or occupational therapy approximately one hour a day for 6 days a week. If you've had a knee replacement, you know that the goal is to bend your knee at least to 120 degrees. When I left the rehab center (two weeks later), I was already bending it to 90 degrees. That really gave me a great place to start at now that I'm getting at home physical therapy. There is certain staff that truly touched my heart. They took great care of me and were so kind. I hope I'm remembering everyone, but if I forgot someone's name, please know I did appreciate all your help. My thanks especially go out to Bernadette (Director of Nursing), Dynice (Admissions), Chris (Social Services) and everyone in Physical therapy/occupational therapy, I appreciated all the efforts of the nutrient team who worked so hard with me to help me find food selections that worked for me. (FYI - they are open to suggestions. Also, remember you could always bring food from home, or order from Uber Eats or DoorDash if the food isn't to your liking.) The nursing staff was absolutely the best - Magdali, Chantel, Nancy, Precious, Prudence, Marie, Rose and a very special thank you to Sam and Margaret Chelekatt who were absolutely wonderful. A note to all - Sometimes we go into this type of facility and we are cranky or don't want to be there and it's all too easy to take it out on staff. I found that being pleasant and letting the staff know how much I appreciated all they were doing for me was really appreciated by them! They work hard and they have many residents/patients to take care of. So next time you want to scream or complain, try to remember that a little kindness goes a long way. Thanks!

Hunter's Creek Nursing & Rehab was excellent. They got me walking with a walker. The food was absolutely terrible, it was bad, but the staff was good. They were workable and very helpful. I was pleased by it, and the rehab was second to none. I would give the director of the rehab a double five stars. It was a really large community and was nicely done. The amenities, buildings and rooms were really nice. Outside was awesome, there's a garden, and it's a first-class nursing home. They took us on one outing when I was there. They had painting, bingo, and where they would accommodate whatever you're doing and in my case it was jewelry-work and painting. They're very helpful with that. The activities were primarily for senior citizens, so a lot of it is designed for people much older than me. They also have a hair salon, the prices were reasonable, and it was the best price I could get anywhere in the world. They have a rehab gym, but you need to be prescribed for physical therapy to use it.

My biggest complain with the organization is communication. Nursing staff seems to be bother if you inquiry about your love's one well being . I understand it can be a difficult job and it takes lots of dedication, patient and love but it is the staff choice to choose the place they want to work and career.I have never met the doctor in charge of my family member or the nurse practitioner. If you do not bring up issues to them i.e UTI's etc they never notice and your loved one is suffering. There are a few good staff there, The CNA's are over worked, Some are good and some are not. The best part of this facility is the rehabilitation .