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Adventist Care Centers - Courtland, Inc.
730 Courtland Street, Orlando, FL 32804
Featured Review
5
|
December 20, 2019
AdventHealth Care Center Orlando North (Formerly Adventist Care Centers Courtland) is a nice facility. My mother has a sitter because the residents can come and go as they please. With her current condition, if there wasn't a sitter there, she'd be out in the middle of the street, so they have to keep an eye on her. The menu looks very good, and the staff is very good. They have an excellent therapy room.
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About Adventist Care Centers - Courtland, Inc. in Orlando, Florida
Adventist Care Centers - Courtland, Inc. is a Senior Living provider in Orlando, Florida that offers residents Nursing Homes services. Contact Adventist Care Centers - Courtland, Inc. for more details on services and rates.
Medicare
Health
4.0
Overall
4.0
Quality
4.0
Staff
4.0
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Reviews of Adventist Care Centers - Courtland, Inc. in Orlando, Florida
3.3
(13 reviews)
Facility
5.0
Staff
4.5
Food
4.0
Value
5.0
Harry
5
|
December 20, 2019
AdventHealth Care Center Orlando North (Formerly Adventist Care Centers Courtland) is a nice facility. My mother has a sitter because the residents can come and go as they please. With her current condition, if there wasn't a sitter there, she'd be out in the middle of the street, so they have to keep an eye on her. The menu looks very good, and the staff is very good. They have an excellent therapy room.
Mrs Lamberts daughter
5
|
November 11, 2019
The staff here is amazing. The nurses, the CNA’s, housekeeping, kitchen staff, everyone. The business manager, Ms Prosphere, is exceptional. The facility is clean and there is no urine smell. (As a retired RN, the first thing I observe is the smell of a facility.) The rooms are cleaned, the linen on the beds are changed daily and the residents are groomed as well as possible based on their physical condition. My mom has been there since March, 2019. She has dementia and the mood swings that come along with that condition. Also, my mom is 98 years old. I visit 2-3 times weekly. I have never been there when her hair wasn’t combed, had on clean clothes, no body odor nor soiled underclothes. They take extremely good care of her, physically, mentally and emotionally. They have daily activities on and off site trip twice a month. They have menus for the residents to choose the foods they like. They, also, supplement the chosen menu with healthy and attractive foods. I can’t say enough good things about this facility! It has been such a blessing for my mom and me. I must specifically name a couple of people who have shown my mom extraordinary loving care: CNA’s Tamika, Helen, and LaShon! Also the activity director, Shabaz. They have made my mom’s life so much more bearable with their kindness! I love this facility!❤️❤️❤️
Daughter1ofresident
2
|
August 25, 2017
The nursing staff is TOP notch! The nurses and nursing assistants and unit managers are caring individuals who work toward patient care servicing ALL of the patients needs: clinical, emotional, mental and spiritual. They also strive to provide patients with their dignity. My mother came in from a serious surgery and was given the utmost care by the nursing staff. I cannot say enough positive comments about them. However, the therapy staff is lacking From day 3, my mother's PT who grimaced when she had to work with her (my mom is obese) told me that my mother would "probably NOT go home; come up with "plan B or Plan C". For a snap judgment to be made on DAY 3 of an HMO approved 21 day stay, we all including my mom who overheard the comment, felt defeated. I witnessed the same PT give in to my mother's requests to "sit down" vs "stand up". My mother did more in the hospital with the therapists there then she did with this one. So disappointing. Now, as my mother is "very sick" with a UTI and presenting with delirium, this PT continues to not have reference to her clinical condition, but keeps insisting that she be "transferred to assisted living" and that she "can't stay here". My mother has an open wound and infection and the therapy department wants to transfer her out, as "therapy isn't going well". SO disappointing!!!! I expected SO much more and was promised it by the admissions counselor.
DBC1974
2
|
November 12, 2016
My mom ended up passing away there on Sept 14th . She was sent there from Florida Hospital on Aug 19th. Hospice nurses who come there from Altamonte were cool but people who work there no consideration for my work schedule .Wanted me to sign papers wouldnt work around my schedule.It took Hospice nurse to get through with them.Mom sounded good when I first spoke to her on phone, but eventually she wouldnt answer my calls.Nurse would say she allright just sleeping. Another nurse I didnt like how she couldnt remember if mom went to rehab.Times I visited mom she was often asleep, her cancer lung had gotten worse.Hospice nurses told me the truth I met them and mom one final time Sept 13th the day before my moms death.Told me in a room my moms dying.That day myself, priest and Angela Hospice nurse prayed with mom as she was in her bed.I spent nearly 2 hrs at moms beside making amends, holding her hands. Im glad I did less than 24 hrs later Hospice told me on Sept 14th mom passed away at 12:55 pm. She was 64 but Hospice nurses were cool but Courtland nurses and people who worked there lied said mom was ok, unprofessional and wanted me to drop work just to sign paper.
Visitor20
1
|
December 17, 2015
The physical therapy at Adventist Care Centers was a pretty good program, but the administration was lacking. They had problems with medications. They could've treated the patients a little better. The rooms and the food were OK, but sometimes a little subpar. Some of the people working there were professional, but majority of them weren't, especially the nurses. They lack professionalism. They had Bible services, singing classes, exercise classes, and a lot of different stuff to do, but I would recommend them to nobody. They should be more professional and be more concerned about the patients. It's not just a job. They should be treated like people, not children.
tyrtoy
5
|
February 9, 2015
I had been transferred to ACC Courtland after having a terrible experience at another local nursing home. Courtland was kind enough to set up transportation and provide me with the private room I had been looking for. They also helped me get some belonging from my home to make my stay at the facility more comfortable. I would recommend this facility to anyone who is in need to good therapy rehabilitation. All of the staff members were absolutely wonderful!
Helton99
5
|
January 20, 2015
My husband has been at ACC for 6 weeks. In that time I've been increasingly impressed and pleased with his care and the help given to me. This stressful situation has been made much easier to get through because of the caring compassionate and above all, patient people we've encountered. Everyone, nurses, aides, therapists and social workers has our deepest thanks for everything they do. We are truly grateful for everything and everyone.
smtyrpak
5
|
December 5, 2014
The whole therapy team was just awesome! I owed so much of my recovery to Heidi, Quincy, Andrea and others. They were my trainers, cheerleaders and friends. Connie and Daisy are the greatest CNA's. Their kind compassionate care makes the obstacles on has to overcome, that much easier. All the healthcare team become more than caregivers. They became friends!
voice for those who can't
1
|
October 22, 2014
I have a family member with number of health issues there. As a family member you would like to have questions answered PROFESSIONALLY about things you are asking about. NOT AT THIS FACILITY! When I bring up a concern about my family member to a SUPERVISOR of a unit I would think they will help. Not the case here she got an attitude started speaking under her breath walking away instead of assuring a family member things were ok she had zero compassion and appeared not to care. I made the comment of DON'T WORRY IT IS ONLY OXYGEN NOT LIKE HE NEEDS TO BREATHE OR ANYTHING" as she stormed away. If a supervisor in a high position don't want to communicate with family members of a loved one in their care just think of how many others without a voice may be facing same if not worst treatment. Someone that is that high in chain of command being what that was also will intimidate people lower with retribution if they speak up about it. So who can we trust in a facility like that? My family member has been in pain for several days and requested the doctor to come see him in his room I also stated the same to the nursing staff to make sure he is seen by the doctor. Well nothing Monday was told doctor is gone and tuesday will come and see him on their rounds. Sounds good right? Not so fast - I show up at 3:50 his nurse outside of his room asked if doctor had seen him yet. Answer from that nurse was "NO, SHE IS VERY BUSY ON TUESDAYS AND SHE IS AT THE OTHER SIDE OF THE BUILDING AND HAVE NOT SEEN HIM YET" . As she was finishing her statement she was called over to the nurses station by person I knew. I asked who is that her answer was "OH THAT IS THE DOCTOR". So since the nursing staff knew she needed to see the patient I waited till 4:49 after watching the doctor go back and forth to 2 sections in facility. I don't see her for a while so I go out ask the nurse where the doctor is I am told "SHE HAS LEFT FOR THE DAY". I IMMEDIATELY ASK FOR HER NUMBER AND CALL. Got her answering service so got call back I asked why she did not see the patient her response "HAD TOO MANY PATIENTS TODAY AND LEFT WITHOUT SEEING HIM BUT WILL BE BACK NEXT DAY". So about 4 hours later was taken to ER. Great care if you DON'T care about your loved one to admit to this place.
I'm blessed
5
|
August 7, 2014
Love this place first I was on the rehab unit then I got transfer to west wing I really like it there the girls & nurses are team players staffing is getting so much better sometimes I will see does girls running around like chicken with they head cut off but was important is they still meet the resident needs every step of the way keep up the good work & thank you for everything !!
Beadch1k
2
|
May 23, 2014
My father was at the facility for almost 5 weeks. On week two he started getting really scratchy and had red bumps all over his body. Asked the nurse if she thought he had scabies, she said no but that she would have the doctor look at it. I asked her the next day and she said it was just a rash and that we might want to take the sheets and clothes home to wash to see if that would relieve it. It did not, it got worse. They put hydroquartozone on him to releave itch, it did not work. On the day he got released we took him to doctor who immediately diagnosed him with scabies. Now we are all exposed. There attitude on the day he was released was "don't let the door hit you in the back" He was being sent home with a wheelchair that was broken (did not lock) and they were okay with it. No one took the time to try to get it fixed. My husband had to fix it. Just be aware, they smooth talk you when they want you in there but then there attitude changes. Bad, bad communication between staff members and family.
Goddess1
3
|
July 23, 2012
The care was minimally efficient., however either the staff were overwhelmed or just not concerned with compassionate care. The facility was maintained and seemed clean. The mechanics of running the agency seemed to be met. However it was the actual patient relations that were not met. I failed to see people engaged or related to as human beings. They seemed to be viewed much more a commodity than a person in need.
rosenutt
2
|
October 8, 2008
Very poor communication skills between staff and family. Staff is poorly trained in communication from receptionist who is rude arrogant, deceptive and uneducated, to aides who can't find residents or answer any questions intelligently. Not helpful in resolving issues and compassion is lacking in many areas. The director could use a refresher course in training workers to act professional and have insight as to what is going on in his facility. Maybe he should make a call to the center incognito and ask for information about the services provided and see if he can get an answer. I couldn't even get the address to the web site.
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