The rooms were always clean, and all of the staff members that we saw interacting with the residents were friendly and engaging. When we joined residents in the cafeteria at meal time, the staff seemed to be on top of the various dietary needs of the different residents. Activities were always available, and residents would win small prizes at bingo. On the lower level, there is a hair salon, where the staff was friendly and seemed to be very well acquainted with the different residents. We had less positive experiences with the administrative staff. When we would call, wishing to talk with our family member, we would be transferred to the desk on the floor and left on hold indefinitely. Several times, we attempted to update patient information with the contact information for another daughter, and the resident provided consent for her to be informed about her care. Nonetheless, that information was never included in her file, which led to very distressing results when a medical emergency occurred.