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Bride Brook Health and Rehabilitation Center

23 Liberty Way, Niantic, CT 06357

(855) 638-0838 (Caring Family Advisor™)

2.6

(13 reviews)

Offers Nursing Homes and Assisted Living

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Bride Brook Health and Rehabilitation Center

Niantic, Connecticut 06357


2.6

(13 reviews)


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Mystic, Connecticut 06355



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Reviews of Bride Brook Health and Rehabilitation Center in Niantic, Connecticut

2.6

(13 reviews)

  • Facility

    2.1

  • Staff

    2.5

  • Food

    2.6

  • Activities

    1.3

  • Value

    1.0

kgiuliano

1

May 5, 2023

I am a friend or relative of a current/past resident

Staff was terrible to my mother. Meds were late. Her linens were not changed for a week. We've made a formal complaint through the state. NEVER going to this facility again. HORRIBLE.

Bo J.

5

July 17, 2021

I visited this facility

We had a client admitted for extensive PT rehab. Facility was clean and efficient. Staff was fully invested in care of the client and worked tirelessly to advance the patient’s abilities.

Provider Response

Thank you for sharing your positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let others know. Have a great day!

Miss Miller

1

June 1, 2021

I am/was a resident of this facility

I chose this facility only because it was one of only a few choices that my health provider listed as one that was in network for my coverage. It is beyond me how this facility is allowed to list a 5 star rating. I am 64 years old and was going there for rehab following a hip revision. I am an administrative assistant at a company I have been employed by for 20 years and have 100% faculties. Upon arrival at the facility I was taken to the end of a long dark drab hallway into a room that was the same. Filthy floors and very old looking beds and all minimal furniture looked the same. I am 2 days out of a major hip surgery and a nurse and her assistant proceeded to use a hoyer lift dangling me in the air. I cried in protest as I was very weak and in pain and asked what in the world were they doing. The assistant stated that they had to get my weight and I needed to calm down. I was alone as no family was allowed to come with me due to Covid measures being in place. I was in utter disbelief at the lack of empathy I witnessed and experienced. I was then placed into a very old outdated bed. I asked for an icepack and was told that they didn't know if they had any. As I was laying in the bed and able to take in my surroundings I felt as if I were in a bad dream. The floors were disgusting with built up dirt and dust bunnies throughout. There were two televisions in my room, neither of which worked, and I had no heat or air conditioning so I was told I may be moved in a day or two due to this fact. One of the employees was passing out meals and I heard her loudly say to another employee "I don't care if she likes it, she ordered it and she's going to eat it!" I thought oh my God this place is hell and noone from my family can come in here to see what is going on. There is so much more that I could say, but I was there less than 48 hours as I became very ill and had my granddaughter call an ambulance and I was transported to Lawrence and Memorial Hospital where I was diagnosed with a small bowel obstruction. Bride Brook did nothing for me in regards to my constant vomiting of bile except give me a can of gingerale and tums. Physical Therapy did come to see me on Sunday afternoon, the day after my admission. I had been awake all night throwing up every hour, had not eaten, and was very weak. A male therapist named Jerry asked me to sit up as I would be having PT. I managed to sit on the side of the bed and explained my situation and said I felt too weak to do any PT at the time. He said well I guess you can lay back down for today but when we come back tomorrow if you don't get up we will use the hoyer lift to get you into that chair next to the window. I said is that even a good idea with the surgery that I've just had? Him and the woman with him left the room without answering. My very short stay at this facility was a terrible experience. Most of the aids seemed to be bothered when I asked for something. They managed to find one ice pack in the whole facility. I was at their mercy and literally felt that I was in a prison as I was not allowed any visitors. I pray this stays on the review list. I have shared my experience with anyone that I felt needed to know this information. I pray the state of Connecticut does more to do an extreme overhaul of these facilities or simply shut them down. Not everyone who is taken to these facilities can speak up for themselves or the treatment they may receive. The food that was brought to me even though I couldn't eat it due to being sick was very concerning. It was not healthy in any way and was very low quality. State of Connecticut please do not ignore this review. I am not exaggerating.

Provider Response

Miss Miller, thank you for bringing this to our attention. We would like the opportunity to address your concerns. Please reach out to us directly when you have a chance. Thank you, and we look forward to hearing from you.

102938

1

April 13, 2020

I visited this facility

The inability of Bride Brook to control their environment caused a flu epidemic at their facility. My wife caught the flu at Bride Brook which turned into pneumonia. They did take her to the hospital, but it was too late and my wife died. I hope for the sake of other patients Bride Brook gets control of their environment.

Provider Response

We are very sorry about your wife's passing. When you are ready, we would like the opportunity to discuss your concerns. Please contact us any hour of the day. You have our sincere condolences.

New London

1

April 10, 2020

I am a friend or relative of a current/past resident

I am going to be brutally honest because it is essential for nursing homes to improve. Mother passed by for meals - Multiple times in one month. Mother passed by for physical therapy - A huge problem Mother given incorrect medication and over medicated - More often than not. Room cleanliness - HORRIBLE - the floors are disgusting. I had to beg for the room to be cleaned. Horrible, unsanitary and gross. Social Services - Unresponsive Mother excluded from controlling her care - Unacceptable Food quality - good Nursing quality - varies Physical therapists - Excellent if you make them do their job Safety - Not safe - Locked outside on patio, no help with transfers, mother falling, black and blue with strap marks

Provider Response

Thank you for bringing this to our attention. It is our intent to resolve concerns like this quickly. To help you, we need additional information. If you are willing, please contact us at your earliest convenience so we may escalate the concern. Thank you.

Roy

2

October 31, 2019

I visited this facility

Bride Brook Health and Rehabilitation Center was terrible. They're very cold. There was not a warm reception. The rooms were very small for two people. I don't believe that the staff had the best interest of the residents. I saw two residents, one begging me to take him out of there and the other one said he was planning his escape.

thegirlsingray

3

May 13, 2019

I am a friend or relative of a current/past resident

I am speaking for the third floor, the long-term care floor only. My sister was there for about five years. She had Primary Progressive MS diagnosed in the late 1980s. She was paralyzed for 2 decades and died there this past March. I cleaned her teeth whenever I visited and brought 2% yogurt to feed her because she was given 0 fat yogurt when she was dangerously underweight. I did not think the food was nutritious enough for her or high enough in calories. But she was on a "pudding consistency" diet because of her swallowing problems so that would not have applied to the residents who could feed themselves. I wish she could had have had speech therapy and some continuous passive motion. I also suspect that she was kept in her wheelchair for too long which was probably the cause of her pressure sore.

Provider Response

Thank you; we appreciate your feedback! Please contact us at any hour of the day. You have our sincere condolences.

a very caring wife

5

October 12, 2017

I am a friend or relative of a current/past resident

I feel so blessed by finding bride brook health & rehab center for my husband. The facility is beautiful and spotless ! The staff is always helpful pleasant and truly wonderful to work with .I can't say enough positive things all I know is my husband is so happy and so am I Thank You for all that u do every day

PPDSJS

5

October 12, 2017

I am a friend or relative of a current/past resident

My mother is a long term resident at Bride Brook. She is loved by the staff and well cared for. Our family has very few concerns about her care but when we do, we feel comfortable discussing them with the staff and we feel confident that our concerns are being addressed . The staff is wonderful; kind, compassionate and caring. The facility is always clean and the food is good. When we visit (which is often), our mother is HAPPY. That speaks volumes about the care that she is receiving. It is never easy to make the decision to leave your loved ones in someone else's care but we have no regrets about choosing Bride Brook. We are a grateful family.

xxxx3xxxx

1

September 14, 2015

I am a friend or relative of resident

Horrible staffing, a family member was here following surgery. Lack of nurses attention to a seriously high fever for days. Some of the nurses are amazing, however most of the staff I came in contact with wanted nothing more to do than write on a piece of paper and go to lunch.

Joe Sr.

5

December 11, 2014

I am/was a resident of this facility

Bride Brook Health and Rehabilitation Center is very excellent. I would go nowhere else. The staff members are overworked, but they take good care of their patients. The rooms are very spacious. They have all kinds of activities -- everything you could think of.

Sad in Niantic

1

May 24, 2012

I am a friend or relative of resident

We couldn't wait to leave. Bad: Facility understaffed, overworked. Took 20-55 min before answering call bell. That is so wrong!!! Shame on you managment, you can do better than that. Managment stated we should have brought it up to them. We mentioned to nurses and still didn't matter. Rooms were dirty dingy and smelled like Pee. We found Pee in dads drawer. Humid rooms Good: Workers mostly all nice, they apologized but looked too busy and stressed, Rehab center is good, Food is decent. Lady named Pat is (holy Moly a miserable person) Only good if you don't care about your family members.

Mr.Medical

4

February 24, 2012

I am/was a resident of this facility

I had my knee fused following a motorcycle accident. I was a resident at Bride Brook Health and Rehabilitation Center for duration of four month. During this time I received medical treatments, and physical therapy at this location. I was able to be in constant contact with my family and friends with the availability of the internet and the personal telephone. I was not impressed with the meals offered here but certainly have had worse during my days in college at the cafeteria. I was the youngest resident and received much attention from the older inhabitants of Bride Brook Health and Rehabilitation Center. The staff was relatively responsive although I did not have any dire situations that required immediate assistance. The amenities are slim and I did not use them due to the nature of my visit and also my lack of interest in movement. I would give them a four out of five rating.

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Medicare

  • Health

    4.0

  • Overall

    5.0

  • Quality

    5.0

  • Staff

    3.0

Medicare Provider Number: 075375
    Ownership Type: For profit - Corporation
    Rating Date: 9/1/2023

About Bride Brook Health and Rehabilitation Center in Niantic, Connecticut


To learn more about this provider’s license and review other available state reports, please visit:
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Map of Bride Brook Health and Rehabilitation Center

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