Advanced Center for Nursing and Rehabilitation

Angel

Depending on what floor you're on the rooms can be nice. My husband had a large room all to himself. He did get moved to a different floor and he found cockroaches in it. They had canned mixed vegetables every day, very disappointing. They also were given very small portions of food at every meal. He received good nursing care and PT. He never would have made it to any of his medical appointments if the social worker wasn't as helpful as she was. They have difficulty arranging transportation for the patients and my husband was transported to an appointment in Hartford in a wheelchair without an employee from the rehab to assist him. He stayed in the lobby for over an hour because he couldn't use the wheelchair by himself. I arrived late for the appointment and found him all by himself and was thankfully still able to be seen even though he was an hour late. Unacceptable! He did state more pros than cons however. It was definitely better than the previous rehab he stayed at. Would recommend if your insurance doesn't cover private rehabs or nursing homes.

Kate Johnson

I am delighted with the care that was given to my mother, and so was she! The staff is amiable and helpful. We love the residents here too! I want to thank everyone here including the social worker, for the patience and amazing care they had given my mother!

Mygirl

First of all the rooms were very dirty my mother's bed had holes in it it took them 6 months to change the mattress her phone never worked they have one housekeeper for the whole first floor she never cleaned the bathroom or put bags in the garbage cans I would have to come in and clean her room daily. Now about the food they fed her chicken six times a week that's if she even got it many times I found my mother's food on the cart and brought it into her she was starving because they never brought her food to her I had to bring her food three times a week or more. The interaction with staff the AIDES were amazing especially dee and Odyssey and the nurses were good but physical therapy refused to do any work with my mother they said she was non-compliant after she got c diff from all the bad training in the facility. they didn't get her up for seven months and social services was a joke never even heard from her or she would talk about things said no business saying cuz she's not a doctor nor a nurse everyday I went to see my mother there were people out front drinking liquor smoking crack and this is right outside their gate inside the facility there was residence's living on the third floor who asked me for money everyday for liquor and also I found strange men in my mother's room many of times this place is the pits the CNA that work there ARE OVERWORKED AND UNDERSTAFFED very very nice to their patients and to the families it's just a shame that they are treated like that. and the nurses were very helpful and very kind to my mom and me. Todd from physical therapy was very rude he never tried to help me or my mother all he said was she was non complyable but when I was there and told him to come to the room my mom got up and walked but when I wasn't there he did nothing nor did his staff. .now she's been home for a week and physical therapy has come here and he was able to get her up and get her walking down the hall God bless him which she was doing before she went to advance but advance made her a cripple and then she fell out of the bed and broke her hip and leg I wonder how that happened. I was told by Yale that she needed to go to advance because it had the best rehabilitation center in the state and from the second my mother got there she was never ever taken care of by physical therapy. Again I want to thank the nurses I want to thank all the AIDS even the kitchen staff are working so hard and the girl and guys at the front reception desk when you come in but you need to work on other things in that facility because the only day it was sparkling clean was the day administration was there.

Jane Lester

I have been at Advanced Center for 8 months. I am so thankful for everyone here, have gonna above and beyond to get me where I am today. The care and all services provided have been amazing!

Crandol

I was very pleased with the services provided for my loved one at this facility, administrator, and the medical team they’re really go out of their way for the residence above and beyond, they have a beautiful state of the art rehabilitation room, where residents can take part I’m getting the right we have a need so they can go home. The rooms are beautiful and brand new, we have any amazing recreation team that keeps the residence busy and fulfilled, they are right down the block from yale hospital which makes it convenient in case of an emergency.

nautica

Not very helpful about rehab don’t check on patients regularly give that medication and don’t follow up with her if they need any of them or not don’t clean regularly the food is worse than jail food and any number that you call in there from administration down does not answer their phone and doesn’t return your phone calls