Extraordinarily dysfunctional, unorganised, unprofessional and rude senior staff. May technically pass staffing requirements, but consistently appears understaffed for the numbers and types of caring tasks they admit.
I work in the health care industry and have seldom been so comprehensively appalled by the operations of a presumptive skilled nursing facility. Communications with patients and responsible parties are nearly non-existent, staff take absolutely no responsibility for any actions, and senior nursing staff were holistically unprofessional-with one exception...when attempting to arrange Hospice care with a Hospice THEY have an "administrative" relationship with. When other hospice providers came for interview, the same staff were incredibly rude, unprofessional and the various Hospice agencies were shocked.
Physicians are rarely seen, and those I did see interact were vocally frustrated and angry with Earlwood management in front of me. Shaking their heads, trying in vain to communicate with senior nursing staff, appalled at patients being warehoused in hallways, etc.
Our mother was admitted with full faculties and left incontinent, hypoxic, with untreated bedsores, soaked in urine (not an uncommon condition to find her in when visiting). The discharge process was a comprehensive nightmare.
This facility may be acceptable for short-term recovery of those in no way needing elder assistance or meaningful, actually assistive & rehabilitative physical therapy. For example, post-op recovery from orthopaedic surgery. But I cannot otherwise possibly emphasise strongly enough my opinion that this facility is to be avoided at all costs if you care about the recovery and well being of your elderly relatives. There are far, FAR superior Medicare-covered skilled nursing care facilities in the area.
A Medicare Medi-Cal churning, extraordinarily unprofessional warehousing facility. Genesis Healthcare is the owner/operator and should be excoriated to the greatest extent possible for running such an appallingly managed facility.