The Earlwood

Deann G

As I’m writing this review, I’ve been on “hold” for 49 minutes waiting to speak with a nursing supervisor. My mother in law was picked up on Friday, with the intent of bringing her home for REAL nursing care. To my amazement, she was NEVER afforded the ability to even use a bedside commode to eliminate her bowels. SEVEN WEEKS of minimal bowel elimination, REALLY EARLWOOD?!?! Seems that the basic needs (Maslow’s theory) was NOT met! Bedsore on her heel, to which only betadine was used, again REALLY??!! Food served cold, no process to monitor I&O’s, medication list unreliable, medications not provided for shingles (umm acyclovir perhaps?!?). Going on 62 minutes with no one coming to the phone. PT not offered, or minimal physical therapy. My mother in law is alive today, thank God. I sincerely believe that if she stayed any longer than the grooling (her words) 7 weeks, she may not be alive. One more thing Earlwood, why not have competent staff to at least address simple things like constipation and dehydration? Do NOT PLACE YOUR LOVED ONE HERE!

Schmeggie-

This place is absolutely awful. They only care about money. The only staff member that is wonderful is Brenda. Brenda deserves five stars for herself. This place deserves absolutely no stars. They would not release what medications they were giving her unless they were threatened to be reported. When they gave us the medication list they had given her medication she was highly allergic to for two weeks, and she had gone into anaphylactic shock more than once. They are awful and the doctor on staff is highly incompetent. They do not get in touch with the patient's primary doctors and just give them whatever they want. DO NOT PUT YOUR REALTIVE OR FRIEND IN THE FACILITY!!!!

Rose 2

All I have to say is James! Run if you hear his name! Very arrogant and unprofessional person.

Utterlyappalled

Extraordinarily dysfunctional, unorganised, unprofessional and rude senior staff. May technically pass staffing requirements, but consistently appears understaffed for the numbers and types of caring tasks they admit. I work in the health care industry and have seldom been so comprehensively appalled by the operations of a presumptive skilled nursing facility. Communications with patients and responsible parties are nearly non-existent, staff take absolutely no responsibility for any actions, and senior nursing staff were holistically unprofessional-with one exception...when attempting to arrange Hospice care with a Hospice THEY have an "administrative" relationship with. When other hospice providers came for interview, the same staff were incredibly rude, unprofessional and the various Hospice agencies were shocked. Physicians are rarely seen, and those I did see interact were vocally frustrated and angry with Earlwood management in front of me. Shaking their heads, trying in vain to communicate with senior nursing staff, appalled at patients being warehoused in hallways, etc. Our mother was admitted with full faculties and left incontinent, hypoxic, with untreated bedsores, soaked in urine (not an uncommon condition to find her in when visiting). The discharge process was a comprehensive nightmare. This facility may be acceptable for short-term recovery of those in no way needing elder assistance or meaningful, actually assistive & rehabilitative physical therapy. For example, post-op recovery from orthopaedic surgery. But I cannot otherwise possibly emphasise strongly enough my opinion that this facility is to be avoided at all costs if you care about the recovery and well being of your elderly relatives. There are far, FAR superior Medicare-covered skilled nursing care facilities in the area. A Medicare Medi-Cal churning, extraordinarily unprofessional warehousing facility. Genesis Healthcare is the owner/operator and should be excoriated to the greatest extent possible for running such an appallingly managed facility.

Rebecca830745

I liked The Earlwood, and they were really nice to my mom. They were great, the people and the visiting doctors are really nice, and the nurses would come right away. But it was expensive.

Caring105053050

My wife has been in good care at The Earlwood Care Center, and the people there have been very caring and loving and treating her well. She has been there for four months now, and she is quite happy. I've been there at mealtime quite often, and she eats well. The food is satisfactory. They do have some activities, and the doctor comes to the facility once a week.