Brookdale Scotts Valley

Offers Assisted Living

35 Reviews
100 Lockwood Lane, Scotts Valley, CA 95066
Call (800) 385-2527
Brookdale Scotts Valley (800) 385-2527

Reviews of Brookdale Scotts Valley

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Assisted Living Reviews for Brookdale Scotts Valley

January 23, 2017


I am a friend or relative of a current/past resident

Sadly, since Brookdale took over service in the facility has gone downhill. There is not enough staff should you need physical assistance or in the dining halls. Staffing is so bad they recently closed the small dining room for a month+/-. For some residents in the far wing of the building, making the long trek to the main dining hall was tiring, painful and for others - downright dangerous! The theft issue was finally addressed, and though they replaced the carpet in one hallway, the rest of the building has remained neglected. This all seems to be coming from corporate, milking profits to the detriment of the residents. Many of the staff are of high caliber. But is must be depressing for them to see things go downhill and be so overworked. That must account for the high turnover. Personally, my father wants out!

Provider Response

Thank you for taking the time to share your thoughts. By giving us your feedback, you are helping us to understand what we do well and what we could focus on improving. Please be assured your feedback will be reviewed and used to help better serve our residents and their families.

November 23, 2016

By Kathy223371

I visited this facility

Brookdale Scotts Valley seemed to have a lot more activities. They had religious services. They had different weekly group stuff that my dad would like. It was small, and it seemed a little bit more run down than the others, but they were remodeling. The kitchen area wasn't super nice. It just wasn't really appealing to me. It seemed more like a skilled nursing facility than assisted living. I saw a studio apartment, and it was adequate in size.

March 18, 2016

By Visitor121001950

I am a friend or relative of a resident

My husband is in Brookdale Scotts Valley (formerly Oak Tree Villa), and I like it. It just needs to be updated in terms of paint and rugs, but the layout is great. The food is good. The staff, especially the physical therapy, is great. Generally, I like it very much. They have movies, bingo, bridge, dominos, activities, birthday parties monthly, special speaking events, music groups, and make every holiday special. For 25 years, it was Oak Tree Villa, and just last summer, Brookdale bought it. They put in security in the hallways, new locks on the doors, and got a new car. They really do need to give it a new facelift. It's middle of the road: not real expensive but not real cheap.

January 26, 2016

By Larry C

I am/was a resident of this facility

I've been in Brookdale Scotts Valley (Formerly Oak Tree Villa) for seven days now. I chose them because they had everything we needed. They've been very faithful, and caring in their approach to me. They bring me my pills not just once, but many times during the day. They're very friendly. The building is quite large, and it's built on a gently rolling land. They built parts of the community on different elevations, but some of the elevations are really just about that much. One floor is about half the size above the first one. My apartment is called a large studio, and I'm so delighted with it because they haven't wasted a lot by building walls within the apartment. It has a small bedroom that's big enough for my bed, and a couple of inches of width on both sides that can be walked on. There are lots of empty spaces. It's so delightful that I can grab my wheelchair anywhere around it. I haven't gotten acquainted with any of the activities, but there are lots of things going on. It's the best place I've ever lived in.

January 24, 2016

By Diwiyana

I am/was a resident of this facility

We are currently living in Brookdale. I was impressed with it. It’s a much smaller community, and had only one floor. They did not have an enclosed courtyard, but they have outdoor areas where residents could walk around. It has a very lovely view of the ocean, and has a homey atmosphere. They serve meals at specific times, but you can also come at any other time to eat.

November 20, 2015

By Theyneedhelp!

I am a friend or relative of resident

Things start out good, but your family member may soon start reporting disappointment, concern or even fear. So much is happening there it's hard to keep track of. Theft among new residents is very common. It has been an ongoing problem for 10+ years! Check your monthly bill. It's not uncommon to be billed for things that didn't happen. Check on your family member often. Be sure they are getting their correct medications - especially after a surgery. So many things seem to get missed. And don't trust that any special "arrangements" that are made for your family member will happen i.e. we will check on her every two hours. Trust me - it doesn't happen! Brookdale is severely understaffed and your loved one could wait a half hour or more just to use the restroom if they are unable to get there on their own. There are some truly excellent, compassionate caregivers there - they are just spread too thin. Brookdale Scotts Valley is a mess. The turnover is constant. That in itself says something. If the employees aren't happy, surely there's a bigger problem. Thefts for 10+ years - that's a problem! And in case you are wondering - I got my family member out!

Provider Response

We are sorry to hear Brookdale Scotts Valley did not meet your expectations. Please be assured the safety and well-being of our residents is our first priority, and we have shared your feedback with our regional team. We would like to learn more about your experience, and hope you will call us at 877-400-5296.

October 15, 2015

By Markey1

I am a friend or relative of a resident

My mom is living at Brookdale Scotts Valley (Formerly known as Oak Tree Villa) for a month-and-a-half now. We chose the place because of the amenities that it has, and it’s close to where I live. It’s a nice community. I just thought it would be good for her, and it turns out it is. The people are very helpful. They assisted my mom’s medications, bathed her, and escorted her to the dining room. They clean her once a week, very nice. They have a beauty salon and bingo; on a weekend sometimes they offer the people entertainment, singing, or a musician come in.

July 12, 2015

By Caring113769050

I visited this facility

It was called the Oak Tree Villa, but they changed it to Brookdale. It was very nice. I liked it because it was close to my son. It seemed well-kept. I think they had classes like arts, sewing, and different things like that, but they don't have a pool. I am afraid the room that I want is too expensive, and they are quite small. The staff was very nice.

July 11, 2015

By Maria L.

I visited this facility

My mother lives there and was robbed shortly after moving in. This was reported to the Scott's Valley Police Dept. as were numerous other thefts that have occurred and have been ongoing for over ten years. It doesn't appear that anyone is addressing the problem. Be wary of having a loved one move into this facility before checking out the Scott's Valley Police Dept. log.

Provider Response

We appreciate you taking the time to share your feedback. Our staff is committed to providing the highest-quality service and care and we will share your feedback with our management team.

June 30, 2015

By Brad11

I visited this facility

We liked Brookdale Scotts Valley, but my father doesn't want to do it. It seemed clean, well-organized and pleasant, and the staff was very helpful. I enjoyed the tour. They had nice apartments. I wasn't blown away with how great they were, but I thought it had a nice set up and more than adequate. We visited the dining room, but we didn't eat. They seemed to have a nice menu. They made the dining room feel homey and not too hospital like or cafeteria like. One of our requirement was that he will be able to keep his dog and they allow that there which I liked. It seemed friendly and the people seemed to be happy where they were at. I thought they were providing the needed service. My impression of the place was very positive. They had buses that took people out. You could go to church. They had activity room. It was in a nice neighborhood and I thought it was secured.

May 28, 2015

By Caring107010950

I visited this facility

I like the layout of the apartments at Brookdale Scotts Valley (Formerly Oak Tree Villa). They were very nice. I went into a loft-type and a one-bedroom. They were both very attractive. I was impressed with their apartments. They also have a library there. I think maintenance was OK. They get right on the problem if you got a leaky faucet or something like that. The problem I have is the expense. Brookdale runs around $3000 to $3500, but if you wanted something extra from what the plan was, you would have to pay for it.

January 24, 2015

By Caring101188150

I visited this facility

We were impressed with Oak Tree Villa. It was a very nice facility, and my husband liked them very much. There were several apartments that we saw; the third one was small, which was for people of more limited funds, but we liked all three of them. All the services were a la carte, and it could get kind of pricey. The staff seemed very friendly and helpful. We did meet the director, and we did see a few of the patients. It seemed like the interaction between the staff and the patient was very cordial. There weren't any activities going on when we visited, but it seemed like there was a lot of stimulation. There were some exercise classes going on, and they go to different places to go shopping.

September 23, 2014

By Caring05091

I am a friend or relative of a resident

Oak Tree Villa was an excellent facility. I had my mother there. We chose it because it was convenient. It is near the community where I live. It was an upgraded community. It was very, very nice. It had an environment of more of a retirement and residential as opposed to a hospital environment. It was really great. I was able to try their food and the food was good. They had two dining areas. They had a chef, and they offered incredible menu everyday. It was excellent food. The whole facility was really good. They had a full range of variety of activities. They also had transportation to appointments to the community. They had good, 24-hour around the clock security and nurses and security on grounds. Oak Tree Villa is just a place that I intend to go when I need to and I had my mother there. I think that's a really strong recommendation. It is excellent.

June 26, 2014

By Christine35

I visited this facility

Oak Tree Villa was lovely. The staff was so nice, but I couldn't remember her name. They showed us around. They explained everything. They offered to let my parents come there for a month to try it out. The rooms were nice. I didn't try the food there, but it looked very good and very healthy. A lot of people were eating. So it must have been good. The activities looked fabulous. They had people to pick them up and take them to places. I thought they were wonderful, and I thought the place was wonderful. My sister liked it, too. My dad wanted to go, but my mother refused to go.

April 29, 2014

By Caring63421550

I visited this facility

Oak Tree Villa was nice, but it is very expensive for what you get. It was clean, but it was just mediocre; it wasn’t really outstanding. I had a dessert there, and it was nice food. The staff seemed very nice. It’s in a nice area.

April 28, 2014

By Caring82662750

I visited this facility

Oak Tree Valley is very big; its layout is very large. It has three or four different buildings and two or three different levels. There were two dining rooms and one was very big; you could end up very far in the dining room. I spoke with a couple different people and they were all very nice. I was looking at studios for my mother, and the studios are a nice size. It has a bathroom and a kitchen with a little refrigerator.

March 31, 2014

By Ken18

I visited this facility

Oak Tree Villa was just down the street from us, and we've been there many times. We had friends who had stayed there, and they had been very satisfied. It was a fine establishment and apparently good. The care was of a good level, and I thought the they were very pleasant and concerned about the patients. We had positive feelings about it.

January 29, 2014

By Caring76978550

I visited this facility

I like the director at Oak Tree Villa because she was very friendly and very helpful. She had a very welcoming personality. Their rooms were okay and it has a good kitchen facility and that aspect is important to me. The place felt comfortable, but I think it's just expensive.

November 27, 2013

By Judy47

I visited this facility

Oak Tree Villa was very nice and clean. They people were very friendly. The rooms were very spacious. I liked it very much.

August 14, 2013

By Caring66307750

I visited this facility

I visited Oak Tree Villa when I was looking for a place for my mother. It was nice. They didn't seem to be as active as the other place where my mom was; however, I was there only briefly. It seemed to me that it was just very clinical. It reminded me of a nursing home rather than an assisted living home. My suggestion is for them not to be quite so clinical. It was nice and clean; when I went to the desk to ask a question, they were very helpful.

June 19, 2013

By Caring0605

I am a friend or relative of a resident

Everything is really nice at Oak Tree Villa. My mother is really happy there, so that's the bottom line. However, she is becoming forgetful. I don't know if it's dementia or Alzheimer's and they don't have the license to treat people of that nature.

October 05, 2012

By saluki151

I am a friend or relative of a resident

Oak Tree Villa is a really nice facility. Our family was real pleased with their service and professionalism. My grandmother moved in and was followed by her younger sister (my great aunt.) The assisted living facility apartments were really nice too along with the physical environment. We also loved how each resident could chose the level of assistance needed too. I ate there with my grandmother and the food was excellent and had a nice variety of food that you could chose from. Oak Tree Villa also had parking spaces for residents who could still drive along with a mini bus that took other residents on outings. Also, Oak Tree Villa had activities for residents to attend along with a barber shop that residents could go to. The local library also maintained a small library at the facilities for the residents. The only negative thing I can say about Oak Tree Villa is that parking to visit was an issue once in awhile.

June 29, 2012

By Derek Wolf

I am a friend or relative of a resident

This place is great, the atmosphere is awesome the people who work there all know what their doing and love what their doing! I enjoy how they offer live entertainment everyday! They are a little steep on price ( all of them are) but this place was the best bang for the buck. They offer to take the elderly who live there to places on "dates/outings" ect. The rooms are great; not white a bawl, they have life the rooms are all different colors and there are several options of where they can live Thanks!

May 04, 2012


I visited this facility

We got the chance to tour the facility when my grandma was looking for a place, though she decided to stay where she at right now. The place is nice, clean, and safe. The people were fine. Personally I like the place. I recommend it to someone as well.

March 30, 2012

By cruzio

I visited this facility

My and wife looked at several different Centers. Chose Oak Tree Villa, I was impressed by the staff and her room was very nice as well. I like the fact that there are nurses on staff who give out medication to the residences day and night. This facility also provides transportation to and from doctors appointments which is very convenient.I The only down side I can see is the cost. Its little high. I would highly recommend Oak Tree Villa to anyone who is looking Assisted Living Care.

September 29, 2011

By lponti

I am a friend or relative of a resident

My aunt has been staying at the Oak Tree Villa for the past six months. She was moved there because her son believed that she could not live too much longer on the steep hills of San Francisco. She has really had a mix experience with the people working at this assisted living home. The workers there are kind, sweet and willing to do whatever the patient needs. Yet, they treat the patients as though they are little kids. The caretakers speak to them as though they are superior. My aunt has really been disrespected by their talk. The location and the set up of the assisted living facility is very nice. It is in a nice area and Scotts Valley is in a nice location. My aunt loves the people she has met at the facility and has had a decent experience so far. She still longs to live in San Francisco, but she is content with living in the Oak Tree Villa.

July 26, 2011

By CareAnon

I am a friend or relative of resident

I have referred my long term care insurance clients to Oak Tree Villa for years. One of my dearest insured friends spent a couple years in their care recently, and it was a delight to know he was safe, well fed and in good company. His room had a balcony and enough space to comfortably accommodate his office computer, desk and printer.
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Services and Amenities of Brookdale Scotts Valley

Room and housing options

  • 1-bedroom apartments
  • 2-bedroom apartments
  • Companion Suites: We Offer Companion Suites
  • Studio Apartments

Dining options

  • In Room Kitchenette
  • Dining Room Shared Meals


  • Beauty Barber Shop
  • Garden And Patio
  • Resident Parking

Cleaning services

  • Laundry For Linens
  • Housekeeping
  • Laundry For Clothing

Health services

  • Medication Management
  • Nurse On Staff: Yes


  • Offsite Activities
  • Fitness Room

Guest services

  • Guest Parking


  • English


  • Resident Capacity: 220
  • Minimum Age: 65
  • Pets: Small Pets Allowed


  • Licenses: RCFE445294156
  • State Licenses: 445294156
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About Brookdale Scotts Valley

Brookdale Scotts Valley provides assisted living residents with lifestyles, housing, and services in comfortable surroundings combined with exceptional amenities, programs, and care. Through Brookdale's signature Personalized Assisted Living, we customize our care offerings for the individual. This allows each resident at our community the freedom and opportunity to make choices that will ease their lifestyle transitions. Residents enjoy life with the support they need, coupled with the appropriate accommodations as their needs change.

We promise Respect for Individual Preferences by offering personalized care needs and providing an atmosphere that encourages each assisted living resident to live in health and longevity. We also offer special housing and care options for those who require assistance with the activities of daily living such as dressing, bathing and assistance with medication. We offer graduated levels of care based upon the individual need of residents, as determined by our continual assessment process. We are dedicated to enriching the lives of residents every day with signature services for those who value their freedom and independence, but desire or need services providing them with the highest level of quality, care, and value.

What Makes Us Special

Located in the foothills of the beautiful Santa Cruz Mountains. Only 15 minutes from Santa Cruz. 30 minutes from San Jose Intrnational Airport. All Day Dining. On site Medicare Certified Therapy provides physical, occupational and speech therapy. Shopping, banking senior center, library, movie theater and more within blocks.

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Brookdale Scotts Valley

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