ManorCare Health Services - Fountain Valley

My Mother was the Victim of an Incident, Was Not Cared For After it Except for a Tylenol. I Was Not Called for Three Hours and She Was Not Taken to an Emergency Room for FOUR Hours. They Mobile X-Rayed the Wrong Hip, and They Used an Unknown to Most Ambulance Service an Hour Away. The Fire Dept/Paramedics are Three Minutes Away and the Hospital is Seven. Her Doctor Was Not Properly Made Aware She Was Transfered to Emergency Room Because I Had to Threaten Them with Police to Get Them to Take Her There. Diagnosis Once in Emergency, Other Hip Broken!!! They Called and Asked For Her to Be Returned Since THEIR X-Ray of the Re-Hab Hip Came Back Not Rebroken. She Had Surgery on the Now New Hip With a UTI Present as The Doctors at Hospital Could Not Wait Too Long. She Got Sepsis, Pneumonia, A Blood Clot and Internal Bleeding, All That You Get if You Are Elderly and Not Taken IMMEDIATELY to a Hospital. Oh Yeah, Two Things, They Got Cited By Public Health and Mother is DEAD.

The place is very clean with beautiful decorations around. It feels very welcoming as I stepped into the facility. The nurses are sometimes nice on a good day. There were some that were a bit mean and didn't care about the patient. Food was okay to eat. Parking space is a lot for cars to park. They have everything from games to newspapers and magazines. They have clean beds and clean grounds. Overall, the place is a great place to be there for a few exceptions of the nurses.

This is a modern facility and seems to have all the top of the line medical equipment necessary for the care and healing of the patient. The staff here is very friendly and goes out of their way to make sure the patients are comfortable. The staff was very attentive to the patients and goes out of their way to do all they can do to aid in the healing process. The facility was clean and sterile and modern. The menu appeared to be well planned with healthy choices. There in not a secure wing for Memory Care. If you want a short or long term facility this is a great choice. They are exceptional in their care of their patients. It is evident they went to great pains to choose staff that truly cares from the top done to the lower levels of staff. They all care and have their place in the care of the patients. I would place a loved one here.

I have toured this facility. It is very large - 2 levels. Large corporation-chain. They have sub acute, short term SNF Care and long term. It is not secured. This is a medical setting and patients can be placed in an alternative level of care if it is appropriate. They do not take med-ical. The social worker is very nice and he is very good with customer service issues. This would be a good place for a loved one to go, just after they are released from the hospital and when they need a little more medical supervision. It is very state of the art. I would recommend this facility.