Windsor Manor Rehabilitation Center

for get about it

Terrible food call for help it takes 1 hour or they do not come at all lousy beds everything is old and worn out terrible treatment to guests by old lady behind desk never go back there Stone brook supposed to be a lot better2 physical therapist were good and 2 attendeants were nice

Larry

Windsor Manor Rehabilitation Center is a wonderful spot for my mother. She's been doing very, very well. They let me know if anything is wrong. If there's anything out of order with her at all, I get a phone call. Day or night, it doesn't matter. They're wonderful about doing that. Since we can't visit in-person, they schedule video visits for us. I just had one with my wife a few minutes ago. The staff is excellent. They're caring and they let me know about everything. I've got all their numbers. I must have a half a dozen different people that take care of her for different things that I can call any time. The location is great. It's close into town. It's not far from where I live now, and that's the best thing in the whole world. They have activities, but she's not able to participate in them yet.

lisagay

Winsor Manor is filled with some good caring personal but offer no continuity. My mother in law was admitted for a week with two broken hips. She suffers with Altziemer's disease but was discharged for not being able to follow instructions for therapy. Hello! How could she? They tried to send her home without a hospital bed or lift when she cannot put any weight on either leg. Everyday she had a different nurse who didn't know what was going on with her. Everyone seemed caring but was meeting her for the first time not knowing what happened or how she was cared for the day before. It was difficult to follow instructions when each person had their own to give me. One nurse trained me to give her injections at home that she would send home with her and when I picked her up the next day she must have been sent somewhere else because I didn't get the medication she had promised me. Now I have to figure out how to get the medication when I cannot leave my home to do so. There is way too much confusion in that resthome to receive the proper care. A nurse is with someone one day and not the next. Even though I lack the tools to care for her at home I know I will better care for her than they did. I wouldn't reccommend them to anyone.

letpay

My parents were visiting from out of the area. My Dad was transferred to Windsor after 13 days in 3 area hospitals. We followed by car and it was the transport team who directed us to Dad's room. The room was dark, trashcan completely full, no chairs for family to sit in. My mother and I stayed with Dad for over two hours waiting for a nurse to come in. During this time, I stood at the door of Dad's room, just 5 steps from the nursing station, waiting for someone to acknowledge me. I finally walked up to the nurses' desk and asked if someone was going to come in and go over details, Dad's history, etc. I was told: "you don't receive one-on-one care here." No one from the nursing staff ever came and spoke to us in Dad's room. Unfortunately, Dad did not live through the night. But it gets worse. As we were leaving the facility several hours after Dad had been transported, we stopped at the nurse's station to give instructions about contact info. I, the daughter, gave my home and cell numbers, with the explanation that Mom and Dad were away from home and staying with me. At noon the next day I received a telephone call advising me that my Dad has passed at 4:00 a.m., just a mere 7 hours after he was admitted there, and it then took them another 8 hours to find the correct contact phone number. By the time I got home to notify Mom and take her to the facility to collect Dad's belongings, he had already been removed by the funeral home. Mom reported all of this incident to the fabulous care teams and social workers we met at Kaiser Antioch, Sutter Antioch and John Muir Concord. She also notified the State. An apology will never be enough.

Delray

My father spent 12 days at Windsor and we very pleased with the care and therapy he received. He is 84 years old, stubborn and difficult, yet the staff could not have been kinder. Would highly recommend.

Caring107129650

Windsor Manor was really good, and they seem to do really well for my mother. There was a mix up at one point wherein they said she can stay there until a certain date. It was like the left arm didn't know what the right arm was doing. They said she has to be off on Friday, but they told me I had another week, so they ended up having to give her another week at no charge. It is hard for me to deal with any of the senior places. But they were good to her, and they really rehab her very well at Windsor Manor. The rehab people were really good. The place was clean, and every time I saw the food, it was very nice. She wouldn't do the other stuff they had going on. The only thing she had to do was wait for breakfast, lunch, dinner, and her rehab. She treated it kind of like a spa. It was fine, and the place is good. I have no complaints about the place.