Chino Hills Senior Living

Lynn

It is very welcoming. It's smaller than where Mom had been. It's more hands-on with the individual living there. The staff is very open and willing to help, and very understanding with the people who need the memory care. They definitely go out of their way for their residents. I am not sure about the activities because my mother is choosing not to be involved right now. Right now, she is being very difficult, but they understand that happens with somebody with memory issues. They're trying to make her more comfortable just being in a new place. They just kind of go out of their way to help them adjust. The food looks very appealing and appetizing, but I have one hundred-year-old mother, and she is very picky, but it looks very appetizing and it smells good. The staff is friendly and very accommodating, trying to help you and help their residents adjust to their new living style, and stuff like that.

Hotbloodedred

My mother loves the staff. She enjoys playing the trivia games, crossword puzzles and meeting new neighbors. My mom is a diabetic and this is the only place that she could go to. The menu is the same for everyone, so she has to be careful of what she eats.

Liz

It was very nice and clean. They were friendly. Everybody who worked there was giving greetings and the lady who was giving me a walk around seemed very well versed, informative, and willing to be helpful. The rooms were clean and neat. Anybody would be comfortable there. They have different-sized rooms, but I was just looking at studios. I wasn't really interested in a room share kind of thing, although I looked at that a little bit. The staff showed me a room where some people might gather for a movie or games. They had a nice dining room.

Greg J.

The care was exceptional for my mother. We are now moving my Dad in 4 years later. The staff really know how to care and treat the residents with respect and dignity. Great place for loved one with dementia.

Provider Response

Maryann

Provides loving and caring assistance for my mom who suffers from Alzheimer's. Excellent management.

Provider Response

Cathy

It did not impress me at all. First of all, the parking lot is in a gas station's parking lot. When you walk in it's nice, but there was absolutely nobody there in the lobby to greet you. What they're saying that really bothered me was that they didn't have much as far as activities. One of the residents coming downstairs actually went to get somebody from the office for us since there was no staff there. We walked around and we were shown everything.

Stephen Duncan

My father was a resident of the memory care for almost 4 years. My family is very pleased at the care and attention he received. He required special needs that were met at every level by the very caring and patient staff. His room was kept very clean as was himself personally. He was served a variety of very delicious meals (in-spite of my fathers pickiness at wanting at times to eat). My compliments and sincere appreciation for the above and beyond treatment and love shown to my father. My family high wishes to recommend this facility to other families and friends.

PatriciaK

The facility is always clean and fresh. Food is very good and the chef does a great job with variety and resident input. Staff goes above and beyond in all areas: patient care, family support, questions and concerns. There are many activities offered on a daily basis and staff does a good job to encourage the residents to participate. Lots of activities to involve families as well. Love that they go to Pechanga Casino. Rooms are nice with a large bathroom and "kitchen area" with sink, microwave and refrigerator. There is a beautiful patio for the residents to sit and enjoy with family and the gardens are well kept and pretty.

aredlac27

Great place for seniors living! Very welcoming and friendly staff.

Provider Response

HB1970

Promises, promises, and promises. My mother was there approximately 1 year at this facility. Too MANY promises were made to us when we toured the facility with Stacie. 1. We do weekly laundry. No you don't. Her comfortable was never washed as I found out 4 months after. 2. Daily activities always: Really? Every time we went to Legacies, they were ALWAYS watching TV. 3. At least 3-4 caregivers working per shift. Not really, cause most Sunday's there's was only 1 or 2 working at the time. Sometimes the med tech was there alone. I also didn't like the fact that all the "DIRECTORS" of the facility only work Monday to Friday. Someone of the "DIRECTORS" should be during the weekends as there were too many residents fighting and yelling and 1 caregiver (the med tech) was unable to handle it. Hopefully, by now you guys have fixed the leaky water hose valve that leaked for over 6 months by sidewalk near the trash binders. On the positive side, there were at least 5 caregivers out the 12 in Legacies, that really care and went up and beyond in making sure the residents were well taken care of. The others were there simply collecting a paycheck.

Ada545844

It is a very nice community, but it feels a bit tight, and we wanted something a little bit larger in the way of rooms and stuff like that if we're going to be there. That was the only downfall. Otherwise, they have very pleasant people, and they have very nice facilities overall. The 1-bedroom apartment was just too small, and they need to have larger 2-bedrooms if they expect couples to go there. It's wonderful and great for one person, but for 2 people, there's just not enough room.

Michael088687

I really like the place. The only issue with this is that my in-laws would have been on the second floor, and the elevator was pretty far from their room. Other than that, the meals are included, there’s doctor’s appointments, and they have an onsite doctor. I felt like they had a good list of activities like going shopping, hobby lobby, and the casino. We were really happy with this place, but the only drawback was the distance from the room to the elevator. That’s the only drawback; otherwise, the place is great.

Shoppin2do

It seemed nice and the right fit. It's close to my home and just seemed like a clean and nice place. I only met the person who gave the tour, and she seemed knowledgeable and was able to provide the information that we're looking for.

Mary572182

It was my favorite. The staff was very knowledgeable, friendly, and followed up, but I just can’t afford it. They had a very nice companion room, which is kind of a shared room with a wall in-between the two beds.

ChristinaYLWPM

It was nice. The staff was great, very knowledgeable, very accommodating, and answered all of my questions. They had a whole calendar of events. They even had menus for the different restaurants and the food that they offer. They do bingo, trips out to casinos, and different classes that you could take. They actually let us go into a couple of different residents' places, and the residents were really nice. They allowed us to look around, and it was very nice. The staff knew all of the details, and for every question we asked, she had the answer. That was really good.

TracyJIENZ

The staff was really friendly. But I wasn’t as impressed with the memory care unit. It seemed dark and isolated and it didn’t smell good. I didn’t like the rooms. They have people sharing a one-bedroom apartment that didn’t live together. It was like unrelated family members splitting a one-bedroom apartment where one person got a bedroom and another person got the living room and then they shared the bathroom. They showed me the activities and they seemed pretty comparable to the other facility as far as what they offered. When I got there, it just happened to be lunchtime. Most of the people were eating so no one was involved in any activities, so I couldn’t see them in action. The dining room was depressing.

Michael123066150

My dad is in here. It is very clean. The staff is very friendly and very accommodating, and when my dad moved in, they made sure he felt comfortable. We are very happy with the facilities themselves and with the activities, too. They have three meals a day and take very good care of him, so we are very happy with what we have. I think the accommodations are perfect, and the staff goes above and beyond in making sure that my dad feels comfortable and a part of the community.

caring family member4

We visited for my parents. I met lot of the staff who were caring, young girls. It’s a very nice, clean, and tidy community. While I was there, they had two housekeepers who were vacuuming early in the morning. They were cleaning the floors before everybody was basically up and moving around. The activity director is an outstanding woman. She was putting up all of the activities on the bulletin board, which looked very nice. The food was very good. The rooms were a little small but nice and clean and smelled fresh.

laddermom

My mom is living here, and the community is very nice. It's very well furnished, and it doesn’t have odor or smell like most senior communities do. It's just very pleasant for the family to visit. We like the staff. My mother does not like the food there, and that is about the (only) complaint we have. But other than that, it is fine. Her apartment is very spacious. It's a one-bedroom with a large bath and a small kitchenette. The living room is large, which is good because she is in a wheelchair. They have a lot of activities, but my mother-in-law is blind, so she can't participate in a lot, but they try to accommodate her and make larger bingo cards for her so she could play bingo. They give us a calendar with all the activities, like holiday events. They include the family.

Trish8

It has really been great, he is adjusting well, and everybody is really kind, friendly, and helpful. I have seen some ice-cream social, and they play games; they have all kinds of things.

Provider Response

Caring82269050

I liked the area that it is in, and it was a very nice place. It was comparable to the other place I went to, and it was clean. I thought it was very good.

Kristina4

Overall, I would rate it a four. The staff seemed very helpful. I thought the rooms were spacious and nice. The dining room was clean, nice, spacious, and organized. I liked that they were a smaller community.

Jeanette6

We've also visited here for my mother-in-law. The staff seemed fine. The place and the dining room were nice and bright. The exercise room though was very small. I don't remember much about the rooms, and overall, the whole place did not leave any impression on me.