Cherry Valley Healthcare

My mom has been having rehab at Cherry Valley Healthcare for a month now. It's pretty large and they can live there or go there for therapy or rehab. It's nice and everyone's very friendly. The place is more of a hospital type. Her room is shared and it has two people. They have games, arts and crafts, movie nights, and they take them on outings and shopping once a week or once every two weeks. There are a lot of activities and the place is very clean and welcoming.

I didnt even want to rate this one star but had to in order to submit this review... First off, let me start off with the receptionist...since she is the first face you see upon arrival, you'd think she would be more professional and at least crack a smile, or welcome you with a simple hello...she did neither one of those. Also, the office staff is quite unprofessional, upon arrival one day, I heard another office staff member talking badly about a resident and their family members...VERY UNPROFESSIONAL. This place is very cold, the aides walk right past you, no smile, no hellos...Each and every time my family and I went to visit our grandfather, which was very frequently, our grandfather was soiled...We had to call for an aide, and the responsibility was passed on from one lazy aide to another because she simply was incapable of doing her job. Our grandfather shared a room with another gentleman and I felt badly for him, because he too was being neglected. He'd shout several times and pull his emergency cord and the aides walking right past him did nothing to help him. The nurses station is just a few doors down, in which "the head" evening nurse was on duty at the time and was in her office, but did nothing but ignore the poor elderly gentleman. All he wanted to do was to be put to bed because he had been sitting in his uncomfortable wheel chair for several hours. Each time we walked into our grandfathers room, it smelled of urine and feces because his roomate was not being changed or checked on as per guidelines. Well visiting our grandfather, we had to stay on top of his care to ensure he was being repositioned and changed when soiled. It terrifies me to think of how he was being cared for when our family members were not with him. I am so glad that my family transferred my grandfather to a cleaner, more attentive, professional place...this place was not our first choice to begin with. DO NOT place your loved one here. This place is horrific!! I will be contacting the state ombudsman to report this place because what they are doing is a form of elder abuse by being so neglectful!

If you care about your loved one - DO NOT allow them to spend one minute in this facility. Our father was released to their care from the hospital. From the first 24 hours between the neglect, the medicine mistakes and being mistreated, we immediately looked to move him to another facility. We couldn't believe how unprofessional and lackadaisical the staff was. He was freezing and only had a light sheet on his bed - brought warm clothes from home for him to wear. Had to ask for a simple wash cloth - they hadn't bathed our father since he was checked in 6 days before. Finally on the 7th day we were able to get him released and discharged to another facility. When that facility inspected him on admission he was covered in open bed sores wounds and feces. I wouldn't allow a rabid dog to stay in this place. Don't allow your loved one. Wish I could click zero stars

Cherry Valley was not good. I checked it out for my dad, and I didn’t even want to go much further into the place. I don’t think anyone there is accommodating to the patients. The majority of the staff don’t even speak English well, so I don’t know how they are able to communicate with the patients. It seemed like they were talking to each other more than they were addressing patients’ issues. It didn’t feel well managed, and when you first step in the door, and it just doesn't feel right. I would not recommend it. I would steer people away from it.