The Springs of Pinnacle Mountain Health & Rehabilitation

jeepers123

The biggest complaint I have about this facility is the lack of care. There is no consistency. There are a handful of those CNAs who truly do care and who always have a positive upbeat attitude. There are one or two nurses who go above and beyond the call of duty when they can. The administration turns hands quite regularly they just fired the DON. They just can't seem to get a good food service the food is always served cold and most of the time they don't have eating utensils. The doctors and RNs or APNs who come to the facility or only concerned with one thing and that's blood sugar. They don't seem to care about the person's total care My husband needs wound care and podiatry care although the podiatrist did come in they don't follow through on anything My husband needs to be turned regularly due to being bedridden people don't come to a nursing home to die or to get worse The whole purpose of a nursing home is to help those patients who can no longer take care of themselves or the families can no longer take care of them they don't come here to have their skin broken down and to have quality of care come to a complete stop but that's what has happened here this is not a disgruntled family member speaking but a heartbroken family member who sees just how bad the lack of care is I pray no one has to ever make this decision because the quality of life is just not right I pray no one ever has to bring a loved one here

CaringGrandaughter07

My grandmother is in Valley Ranch Nursing Home. She enjoys the company of the other residents and the staff. The nurses and CNAS are very polite and caring. I visit my grandmother several times a week and she always seems pleased with the care she is getting. I will say this, it does seem to be getting better than it was when we first brought my grandmother. They have some new staff and new bosses, and they are very nice to the residents. The administrator Debbie is always willing to help and the new nursing boss Arlene is nice also. Definitely better with these ladies around. I would recommend Valley Ranch to anyone looking for a great place for their loved one.

ALadyAtAllTimes

I went to this facility to actually apply for a job. My 1st impression of the facility was Wow! Beautiful! Once I entered it was a smell of urine. Maybe that's normal, maybe not. But, the whole entire time I was there filling out my application I heard this lady by the name of Debbie, (which I found out she was the administrator) constantly being loud and unprofessional. I heard her discuss alot of people business and she comes off as rude and mean! The rest of the staff I ran across was pretty nice. But, 1 bad apple can spoil the bunch! I will advise anyone to rethink being involved with this place period. When the administrator go down, she might bring everybody down!

Runforyourlife4

To be honest I feel the staff does well caring for the patients. However great improvement needs to be done as far as awareness to the change of a patient condition. My mother was severely dehydrated and sodium level over 200 yes this sent her in Kidney failure and she died. Not one single person has called and offer there condolence and state they have to hold her patient fund till after they get paid from Medicare.. Debbie the Administrator is rude and needs to work on her skills I'm trusting you with my love one and this is the attitude you display. I DO NOT recommend you take anyone there if you truly want the best care. The Facilty looks nice but they are not concern..

Nancie3

My mother is currently in Valley Ranch Nursing and Rehab Center. We are very pleased. It is new and very clean. The staff is very friendly and kind.

Cecelia5

Valley Ranch Nursing & Rehab seems to be always clean. The patients all seem to be well taken care of, and the people are really nice. So far, it has been working out very well for my husband. They happened to have an opening there when I needed it. I haven’t tried the food, but he eats most of the stuff that they give him. Sometimes on the weekends and the evening meal, they have sandwiches, but most of the time they have hot meals.