Heritage Village Assisted Living & Memory Care

mhardt

Run-dont walk from this place!!! This place is understaffed and the staff that is there is not properly trained to take care of anyone!! The facility is dirty, residents are not showered regulary, their laundry is not taken care of and bedding is never changed. In addition, the kitchen is disgusting, the refigerator does not have shelving and the food sits in boxes on top of boxes. Food is not rotated or dated. There is no dishwasher so plates and utensils are never sterilized and are washed in dirty sink water. The med tech do not make sure the residents take the meds and leave mes=ds on the tables. rediculious!!! Residents are ignored by staff, because of the shortage and the retio of resident to staff was usually 1-18. If you talk to management-they will tell you that they are still understaffed and the lies will continue-Again RUN-dont walk!!

Heather

Overall, Heritage Village Assisted Living & Memory Care was clean. The staff was helpful. The room was OK. I really didn't see exactly any other activities because nobody was really doing anything when I was there. I didn't sample the food, but the dining area looked nice.

Dana

My husband has moved into Heritage Village. It's very nice. Everyone thinks they're in a hotel. The room is rather nice. They have big wooden tables for people to sit around. There's a big picture window that faces a garden area. They can't go out there, but it's very visual for watching the rain or birds. I like the staff. I think they're very good. They're very warm, caring, and very supportive. They have activities for assisted living. There's not much to do for memory care, but most of them can't participate in activities. There're no locks on the doors, which aggravates my husband because he's not completely deficient in his memory. So, it disturbs him that he doesn't have more to do, but he's a flight risk. He tries to break out, that's why he's there. The food looks pretty good to me. There's fruit with breakfast and French toast. I haven't seen the dinners, but the breakfasts always look great. I have no complaints. The staff all seem fine to me, even the nonprofessionals are very sweet. I see them sitting outside. They did take them out for Christmas to see the lights, in a bus, and got them ice cream and stuff. The food looks great, and the facility it's very clean. It's kind of expensive, but I think the price was worth it at this point. If I could move into assisted living, it would be lower. They told me it would come down if they could move him to less secure, he's in top security. I thought it was a good choice.

Reviewer RC#0901c

I chose Heritage Village Assisted Living & Memory Care, because of the location and the ability to live in your own small 15-person or so building, not having to be among hundreds of people all the time. The food here is very good. My room is very nice. They actually had a community luncheon where they took them to a restaurant yesterday. There would also be an outing coming up to go to Walmart next week. They have a nail salon, too. They're just great, helpful, and professional people.

Ken

Heritage Village Assisted Living & Memory Care were very helpful right from the get-go. They kept the appointment as they were supposed to. They were very open about what services they provided and how much it would cost. I did not get a salesman feeling from them, whereas I did from some of the other places. Others were a little pushy. Heritage Village was not, and that made a big difference to me. Now that mom has moved into their memory care, I'm extremely happy with the service. They've been very attentive to her needs. Everything that they said they were going to do, they did. They even moved her into a new facility. They gave me a discounted rate for the move-in. Their prices are extremely competitive. So, I would highly recommend them to anybody looking to have a loved one cared for. Mom seems happy with the food as well. There's a nice little outside area at each of the houses, so they could sit outside, and they have an activity guy running around the different houses.

Juliet

I was not impressed with the staff at the Heritage Village Assisted Living & Memory Care. I was impressed with the facility. The only thing I didn't like about the facility was that they were separated into houses. The houses were very nice, but there really wasn't much in each of the houses. There was just one central sitting room for all the activities, the eating, the kitchen, the living room, the dining room, and the activity room. They are all one big room. There was no no getting away from that. It was all central in one area, and it was just like a big house. There wasn't much in terms of any kind of independence or privacy. I did not try the food, but I was really impressed with their kitchen. It looked like a chef's kitchen, and it smelled good. It seemed like the food offerings were very healthy and fresh. It's really too far from us.