BrightStar Care Charlottesville Charlottesville, VA
2820 Hydraulic Road, Charlottesville, VA 22901
4.4
(137 reviews)
Photos of BrightStar Care Charlottesville
Get Cost Information
By clicking Get Costs you agree to our Terms of Use and Privacy Policy. You also consent to receive texts and calls, which may be autodialed, from us and our partner providers; however, your consent is not a condition to using our service.
Provider Comparison
Reviews of BrightStar Care Charlottesville in Charlottesville, Virginia
Arnold E
5
|
November 20, 2024
I will be having hip replacement surgery and after they will be here four days. I like that everyone is so courteous and polite. They are so helpful.
Roberta P_2
5
|
November 18, 2024
I am a loner, and it is hard for me to allow others to do things for me. I think I get on their nerves. They have all been very cheerful and most of them are able to do what I need.
Anonymous_1730807212
5
|
November 5, 2024
They could keep up with the consistency of caregivers. I am happy with BrightStar. I like that the people are all very nice. If someone has to cancel, they find someone to fill their place. I like the caregivers.
Wendy S_12
5
|
October 18, 2024
The caregiver is a good match personality wise and in terms of process of how they approach the client. I like how the agency tries to work with me in terms of staffing, where we can try to get someone to come frequently.
Anonymous_1729249687
4
|
October 18, 2024
Getting the service set up was smooth, and both workers were very pleasant. The service was to expensive.
William T_19
5
|
October 15, 2024
It's just once a week for a few hours but it helps. I like that they have been reliable, and the work has been satisfactory, and when I don't need help they clean.
Laura E_13
5
|
October 14, 2024
The agency has helped the most just by being there and helping my husband to relax and be rehabilitated. I like that BrightStar has great caregivers and are excellent.
Shelia M_2
5
|
October 4, 2024
Its good, it keeps me from having to drive an hour and a half. They have been wonderful, they do what we ask them, the caregivers are also really nice.
May S
4
|
October 4, 2024
They have helped the most by having someone check on my mom on the days that I cannot. They are friendly and helpful.
Christine P_12
4
|
October 3, 2024
The services have helped with her socialization skills. The agency is responsive and know to how to support my mother-in-law.
Steven H_8
5
|
September 23, 2024
Everything is going great, and I am happy. The caregiver is very helpful, and she does anything I ask her to do.
Susan C_68
5
|
September 11, 2024
They have come a long way and give us a schedule this month with all the aides who have worked out really well. They found regular caregivers to be with my parents.
Susan H_85
4
|
September 6, 2024
I cannot think of anything the agency could have done to improve. I liked the one on one attention from the agency.
Douglas M_8
3
|
September 6, 2024
The caregivers were careful and sensitive to my wounds. I would like to see BrightStar improve their communication skills. They weren't reliable in letting me know when they'd be coming.
Ryan R_3
5
|
August 22, 2024
He has memory care, and they help him to get out of the section of the facility to take him outside and to active activities. So far they are responsive, got the set-up taking care of quickly.
Mary V_18
5
|
August 12, 2024
They are very responsive. The agency's responsiveness was great.
Georgina D_1
4
|
August 8, 2024
I don't really know how they could make it better. They have helped the most by doing what we need them to do. I like that they were able to pull together what we needed quickly.
Justin V_1
4
|
August 5, 2024
She takes her pills at certain times and they remind her. They make her bed and do her clothes. They help her cook as well. They have worked with us so far, the price is good as well. The people are nice and easy to work with.
Peter P_10
5
|
July 19, 2024
They help the most by making it guaranteed that people are there on time, no missing or late, and having a peace of mind knowing someone is there with her. I like that they are easy to work with. They are skilled and helpful to people.
Micheal H_1
5
|
July 3, 2024
They were a huge help. They are reliable. They provide good care. They have good staff.
John V_31
5
|
June 25, 2024
The caregivers help the client get dressed in the morning. The agency is providing quality care for my father.
Debbi G
5
|
June 13, 2024
It helps me get some things I can't do at home. I love how great my worker is.
Rich L
5
|
June 13, 2024
Half of it is the in-home cleaning and getting things in order, companionship is the other part of it. They also provide transport for her to go shopping. They are caring and they have very good people.
Ed K_9
5
|
June 7, 2024
The agency has provided excellent home health care personnel and done consistent follow-ups to make sure the care is going well. I like the agencies general communication style and how they have added a personal touch to things.
Anonymous_1717420475
5
|
June 3, 2024
They helped her bathe. They have high quality caregivers.
Joyce M_26
4
|
May 14, 2024
Good as far as recuperating, I'm getting well. I like their services when I need them.
John W_74
5
|
May 6, 2024
They are easy to communicate with. I like the fact that the owner plays the banjo.
Eric A_5
5
|
April 19, 2024
It has freed me up from having to do some of the tasks that BrightStar is now providing. I like the quality of their caregivers and their communication from BrightStar to their clients.
Carol E_18
5
|
April 19, 2024
They are on time and they are very capable. I like that someone always comes.
Ceil W
5
|
April 10, 2024
They kept up with all my medication and everything I needed. My two nurses were perfect.
Maureen S_3
5
|
March 22, 2024
They were the best. I am glad we had help when my husband had the services. I was impressed by the quality and the personal care from BrightStar.
Ruby_1
5
|
March 15, 2024
They do a lot of little things for me, so I don't have to do them myself. They do a wonderful job.
Gilbert K_1
4
|
March 5, 2024
They were excellent given that I was the only person in the house at the time. The caregivers that they provided and the attentiveness of the coordinator of schedulers to make sure someone was here all the time.
Ruth P_10
5
|
February 15, 2024
The client is enjoying the services. The agency is receptive to schedule changes and has been receptive to the client's needs.
Ann M_54
5
|
February 14, 2024
The client was in a hospital bed the whole time, so he wasn't really doing anything. The caregivers had a positive impact because they were friendly. One lady ordered some supplies for a donation spot that helped us out a lot. I liked that they were on time, they seemed to be caring, and they knew what they were doing.
Anonymous_1707208219
4
|
February 6, 2024
I am not entirely sure how the caregivers could have a greater impact. It's often a different person each day so it takes a little while for them to get into the routine or for them to become familiar with where things are in the house. Over time, I think they're doing fine. I like that everybody that has come has been knowledgeable, very nice, and able to be helpful to us.
Dianne S_5
5
|
January 25, 2024
I needed more companionship. They were here for about three hours a time. It was appropriate for the amount of time for the level of care. I like the way they introduced themselves by sending someone to explain what Brightstar is and to decide my needs. If you like someone, they try to keep them with you.
Marge M_5
5
|
January 23, 2024
I don't think it has impacted her life, but it's impacted mine. It has made us be more aware. It was hard to get things done before. I was worried all the time before and now I don't worry near as much that we're not going to catch something. I like this agency because they've been great to work with and they're all friendly. The people we've had have been great.
Margaret K_12
4
|
January 12, 2024
There wasn't anything they could have done to have a greater impact. They got her up, got her dressed, and fed her when we weren't around. Most of their aides were good, and some of them were a little sketchy.
mer3cp
1
|
January 11, 2024
Would absolutely not recommend BrightStar care to anyone. Their office staff are condescending, incompetent, patronizing, and unhelpful.
Anonymous_7184
4
|
December 19, 2023
They could improve their communication with my person. I don't have her direct number, so I need to figure out how to communicate with her. I like that I have the same person helping my mom every week, and she is great.
Teri R_2
5
|
December 19, 2023
I like that they are mostly sitters so she does not fall. I like that they have been very responsive to our needs.
Rosita D
5
|
December 12, 2023
The agency has made the experience positive because the caregivers have been there when needed for the client. The agency is efficient.
Dana _2
3
|
November 14, 2023
They only provided someone to come cook meals, and we needed household chores done as well. I would like them to provide long term caregivers rather than different ones all the time.
Johnsa M_1
5
|
November 3, 2023
They come and introduce the worker prior to them starting and have a good call to our likes and dislikes. The service is very personable. I like everyone is pleasant, friendly from the workers and administration.
Anonymous_6524
4
|
October 7, 2023
They've helped me the most with all the laundry. I like that they were very accommodating.
Anonymous_7627
4
|
October 5, 2023
They are here on time, are helpful, do what they say they are going to do and what I ask them to do. They care about me, from the help that I get here to the staff at the office.
Paul W_14
4
|
September 14, 2023
They help her because If I ask her to do something, she is willing to do it. I am satisfied with their level of care and their services. They could lower your prices.
Johnsa M
5
|
September 8, 2023
The most helpful thing was everyone being very pleasant. I like that they are responsive.
Karen R_28
4
|
August 24, 2023
The scheduling should be a little easier for everyone. The people are professional, though the scheduling is hard as the caregivers come from all over.
Janet T_11
5
|
July 27, 2023
They are good people and they aim to please. They are good quality people.
Anonymous_7517
5
|
July 19, 2023
They help with the care of the client. I like the aides.
William J_17
5
|
July 7, 2023
They give us some free time. I'd recommend them, they're gentle, pleasant, and communicative.
Nancy D_26
5
|
June 26, 2023
My mom doesn't have much memory left. She does seem to like the girls, but it's impacted our life to get out of the house because before we were home bound. We have had two different girls come out and work with my mom. They are attentive and darling girls and are really willing to work with our schedule.
Duane C_2
4
|
June 20, 2023
I like that they can have someone to sit with her. They are able to come at short notice.
Anonymous_7380
3
|
May 10, 2023
I don't really love having someone in my home. The person we had before was great with him and became extended family. It's a challenge in general having new people coming in. The people coming have been nice, but it's exhausting. I don't like them bringing four or five different people into my house in a week. When their supervisor came to evaluate the nurse who was giving care, we didn't even know she was coming. I like to know when people are going to come to my house. If that happens again
Christopher F_5
5
|
May 8, 2023
It has been a positive experience because of having a confidence, and we felt the services were reliable. I would recommend them because of great communication and the staffing is all great.
Roberta A_4
4
|
April 19, 2023
However, they did help us by watching our dad. They could have more dependency as far as people showing up and showing up on time.
Barbara J_20
4
|
March 7, 2023
The fellow they have sent to us recently has been great. When I started out I had different people. It would be nice to start with a consistent worker.
Donald L_11
4
|
February 23, 2023
The caregivers could be more knowledgeable. They could know more about what they are doing.
Suzanne R_5
4
|
February 16, 2023
This has been a help, but it hasn't been overly helpful just because my parents don't need a whole lot. They are great with scheduling. My parents have felt comfortable with who they have come over.
Terri B_6
4
|
November 5, 2022
I don't have to worry about my dad because I know they are there. I wish they had more staffing. There are times when people just don't show up.
Martin _3
4
|
August 10, 2022
They have now have provided a good aide. They send aides who are not good.
John G_50
4
|
August 6, 2022
They need to work on their training program. They can improve on scheduling.
Joanne B_7
5
|
July 27, 2022
They had the driver here exactly when I wanted him to be here. He was very nice and very pleasant. He was exactly picking me up when I wanted him to. I like that they are very efficient. They listen when you talk to them and explain what you need.
Anonymous_6253
2
|
July 26, 2022
The nurse was meant to be changing the skin barrier, and she wasn't doing it correctly. I had someone call me and say she weren't coming, and BrightStar said they couldn't have her do it.
Amanda J_1
3
|
June 6, 2022
They could have more fill ins when the caregiver can't come in. I would like if they were to be more consistent with the caregiver.
Deborah M_18
5
|
May 11, 2022
I live by myself and would not have gotten there myself. What they did was invaluable. They picked me up on time.
Anonymous_5851
5
|
March 24, 2022
The caregiver was a positive impact. I like that they sent a compatible, enjoyable caregiver.
Jodi S_3
1
|
November 4, 2021
The caregivers did not always show up, so they were unreliable. Over the time I had service, I only had two reliable aides. Danielle, one of the schedulers, excused my aide not coming because of the gas shortage. The aide herself told me that the company wanted her to go to another job. I knew my aide, and it was a bold faced lie.
Dixie B
1
|
November 3, 2021
The caregivers showed up late and would leave early. The staff needs to be more professional.
Josh F
5
|
September 24, 2021
They have provided a prompt, qualified caregiver. I wish they had VAL PAK coupons available here. The caregiver is very good.
Anne H_11
5
|
September 7, 2021
The caregiver that the agency sent has a great personality and they are very quick to respond. They are generally quick to respond and able to provide services.
Pat G_14
5
|
August 11, 2021
The services are certainly a benefit to him and therefore to me. I am able to go shopping. We would recommend them, we have had three different caregivers and were very satisfied. However, we did have to loose a caregiver, and it wasn't Bright Star's fault, but mandatory inculcation for the caregivers wasn't possible at the time, and that was our only caveat because we had to lose a caregiver due to that.
John C_46
4
|
July 26, 2021
They're very helpful. I'm well over 90 years old so anything helps. Every little bit helps me. It was adequate. I don't get around much anymore so I need at home arrangements. It's difficult to make arrangements, that's the biggest problem.
Melonie N
5
|
July 16, 2021
They have kept the same person every day we don't have to teach new ones. I like the caregiver a lot, she is very good. She stays with us everyday.
Celeste S_2
5
|
June 29, 2021
Without them, she wouldn't be medically stable. They went out of their way to connect with her. They went above and beyond.
Anonymous_4892
5
|
June 24, 2021
They asked good questions to provide good care. I like that they were able to quickly get us the help we need.
Anonymous_4779
5
|
May 29, 2021
They have helped us the most by giving us the ability to have him at home instead of a facility. I would tell a friend that they try very hard to meet the clients needs.
Robert H_28
2
|
March 25, 2021
They have a few aides that are good. When they show up they do good most of the time. The new hire and the one that comes in the morning are good. Some caregivers complain about doing basic caregiver work. I would not recommend them. It's been off and on the whole time we've had them. It's a real nightmare. I was making calls again and then they hired a couple people.
Carol S_47
4
|
March 23, 2021
They bathe me. They are able to provide the care I need.
Deborah F_4
4
|
February 18, 2021
They have helped the most with having my aunt not feel so lonely. The caregivers are fine, but the administrative part has not been good. They have made several mistakes with the schedule.
Gail B_4
1
|
January 21, 2021
They have left me alone a lot with no care when I needed help and did not have my husband with me. Truthfulness, clarity, and communication are the things that I would like to see improved. When I told them that my husband needed care, all she said what that people get to choose their own shifts.
Angela H_11
3
|
January 19, 2021
When they get here, they need to know what they need to do for the patient. They should wash the laundry, no one has ever done that. They are supposed to change him in the bed and feed him. They need to show up on time, have people that show up, and they need to let us know if someone is not coming.
Gary N_4
3
|
December 8, 2020
Lately the nurses don't show up and I have not been able to get a nurse, but usually I am happy. I like that they helped me with my problems.
Laura M_17
5
|
November 18, 2020
They worked with me to get the right aides to work for us. They have flexibility and the number of hours we need.
Bradley H_2
5
|
November 11, 2020
I was able to rely on them to help me out. They were really nice and helpful.
Mary D_3
5
|
October 24, 2020
I have not worked directly with the agency but the nurse is outstanding. She is compassionate and caring. I love the nurse that is provided for me.
Judi M_1
5
|
October 24, 2020
They pretty much do everything for me because I don't have legs, and am paralyzed. I like that their people are great.
David R_13
4
|
October 8, 2020
It is not the company's fault it is just my mother rejected them. They are very flexible. I like the plan and what they offer. I was impressed with the aide they sent to us.
Edward S_8
4
|
September 11, 2020
They help with personal care and give her a greater sense of independence. They need aides with a little more skill. We've had good people, but they're not consistent across the board.
Carrie R_1
5
|
August 20, 2020
I used them post surgery and I could not be down with Devon to give her care so they eased my mind to be able to help her with care. It was an easy process to get everything set up. They are responsive, and they are not stressful to deal with.
Martin P_3
4
|
August 10, 2020
It definitely helps because they are doing things that my wife and I would find difficult to do. They do provide the service and it comes at the proper time.
Ann M_24
4
|
June 9, 2020
We are extremely pleased with the person they sent us, they are like family. I think the company just does not treat her as well. They are sporadic with their payrate and sporadic with the consistency of her pay. We have had the same personal care attendant since we started back in August of 2017. We love her and she is outstanding. She has taught him to do laundry.
Erika S_1
5
|
May 20, 2020
My parents have a lot of needs and it is not a time that I can be there for them. BrightStar is able to be there for them. I have already recommended them once. They listen and they are responsive.
Collette B
5
|
May 11, 2020
I couldn't be there 24 hours a day in the nursing home. It gave me peace of mind knowing they would call me if they needed anything. They were able to pick up the service when I needed it immediately and were able to cover the very difficult times like weekends and nights.
Howard B_5
5
|
February 13, 2020
I need them to give me a bath, get me dressed, and get me into my wheelchair. I like the person that comes to see me.
Anonymous_3067
4
|
January 20, 2020
They could improve by being more proactive in helping the patient, rather than just sitting. The charges and pricing are too high.
Laura B_18
5
|
November 13, 2019
I am with a life management company, and we hired them to help with my loved one. They have people in charge that care and will go in with extra effort.
Nicole
5
|
October 24, 2019
They didn't try to make us fit a plan. They modified things for us. They were able to cater to our needs.
Tracey R
4
|
October 8, 2019
They could have had more staff. They had very minimal staff. The people who came out were always nice, and the owner and staff were always willing to find someone else if the regular caregiver could not come in.
david
5
|
September 10, 2019
They're driving my folks right now. Neither one of my folks can drive. They needed someone that was dependable and got along with them. They are very professional and on time. They do everything I ask them to do. They're good people.
Denise _1
5
|
September 6, 2019
Someone is there to give her food, water, and socialization. I like their flexibility and odd hours of work I can get.
Joseph T
5
|
August 16, 2019
Without them, I would be in trouble. They get me on time with appointments and do my daily schedule. I like the continual care of people for the past seven years.
Howard S_2
5
|
July 18, 2019
They help me by letting me get something done while my husband is in good hands. They have great staff.
Anonymous_2103
5
|
July 18, 2019
It gives me a chance to leave and do things, and she does not get worried about me. They are here on time and send good people.
Suzanne C
5
|
July 10, 2019
They help me out by being on time. I like everything that I have experienced so far.
Evelyn H_1
4
|
June 14, 2019
BrightStar does not have enough help. I've had to be without them sometimes.
Anonymous_2014
5
|
June 14, 2019
I knew the aide was with my husband and that he was safe and secure, but I could not pay for full-time care and that is when he would tend to have falls. They were thorough in the preliminary set up of the care, and they strive to get him on a regular schedule with consistent.
Charles G_5
4
|
May 22, 2019
They do an excellent job when they're here. I don't like the inconsistency because I have to train them. I would like to see the consistency of the caregivers improved.
Herman W_1
4
|
April 22, 2019
They could send me more people for more hours. They are dependable.
Douglas L_1
5
|
April 11, 2019
She always said that it was a waste of money, but she was happy. I liked the personality and competency of the people who came, from the person who evaluates on down.
Ralis P
5
|
March 13, 2019
It was great. We only needed them a couple of times. It gave me a chance to get out and run errands. I felt very comfortable with the person. They were very good and very accommodating. The person we had was very nice with no problems at all. They would check up daily.
Melissa H_3
5
|
March 8, 2019
They are able to to everything. Everybody that came was delightful and cared about the patient.
Andy P_1
5
|
February 25, 2019
She is very professional, caring, and she and my wife seems to have become best friends. They are responsive, they listened to us and matched us with a caregiver that almost became like a part of the family.
John A_12
5
|
February 13, 2019
They have had people here when I have needed them. They are there when I need them and they do not hassle me when I do not need them.
Joel M
4
|
January 23, 2019
They can have better scheduling and time management. They are sometimes in a hurry to leave, and they short change me for time because they are trying to make another appointment. They can improve with training on how to find our apartment and how to access us. I do not want to go get the door for them. I would like a little more on time caregivers.
Mary V_6
5
|
January 14, 2019
I can always depend on them. They are always available, so someone always answer the phone.
Laurence F
4
|
December 14, 2018
The caregiver comes seems to be very well trained and knowledgeable. There is a little miscommunication between the office and the caregiver that comes to see me. Occasionally, the caregiver will set up a time to come other than a day the office thinks they come on.
Patricia H_9
1
|
December 9, 2018
If they say they are going to send someone or call me if they couldn't send someone, they should actually do that. It caused me a lot of extra stress. They said that if they couldn't find someone to be with my mother, they would call me, but they didn't. One time, I came in and the CNA had my mother's bed lowered when she was trying to give her something to drink.
Michael B_13
5
|
November 27, 2018
There is someone at the house to look over my parents and make sure they are safe. They are very connected to their needs.
Judi C
5
|
November 13, 2018
It would be better if the same person came more often. I have had some questions and challenges, and whenever I call, they always take care of what I need right away.
Robbie H
5
|
November 7, 2018
They are doing a great job for my parents. My mother went to the hospital one night and the caregiver stayed with her until I got there. I like that the gentleman that is handling it takes care of any issues that I have. They are very accommodating with my parents.
James R_1
4
|
October 30, 2018
My caregiver is always on time. It is convenient because he comes to my home.
Gloria P_2
5
|
October 23, 2018
They shower her, brush her teeth, and wash her. I would recommend them. My wife likes the caregiver a lot.
Jane P
5
|
July 24, 2018
I depend on them to help my loved one during the day, but also to stay in touch with me. They tend to his daily needs. They help him with his meals, they bathe him, and they help him use the bathroom. They are always with him. They are just great for my loved one. They are part of the family.
Eugene H
4
|
July 12, 2018
They took good care of my loved one. They should contact their clients more frequently.
Mary A
5
|
June 25, 2018
They took my loved one out to get coffee, and go to the store which he never got to do. They advocated at the nursing home he was at and they mad sure they knew of the things he needed. They were dependable and if they ever had to change a date or something, they did so with plenty of notice.
Kiva R
3
|
June 15, 2018
They should have better customer service. They nurse that they sent over was very good. Something they could better is good customer service and better administration skills.
Silvana D
5
|
June 7, 2018
They have done things for me that I can't do for myself. They would drive me when I wasn't able drive myself. They do what they say they will do. The people that they send are competent.
Fredrick J
5
|
May 11, 2018
It give me opportunities to go out and do things and helps him to stay cleaned. They work with us on our schedule and our needs.
Brenda P
5
|
April 26, 2018
They seem to be pretty responsive when I have issues and they always give callbacks. My mother can very difficult, and it's important that they've dealt with her in a caring way.
Amanda P
5
|
March 28, 2018
Everything seems to go well, they help my grandmother get food, and they're just willing to do anything they're asked. She's provided companionship and someone to help her get around.
James M
5
|
March 28, 2018
I have no complaints about the service. If they were unable to come, there was always an effort to find someone. The care that they gave made life easier. It freed up time.
Amy B
5
|
December 7, 2017
BrightStar Care provided great quality care. My therapist was excellent. Having someone come to my home to help me get back on my feet was the best part of it. My caregiver offered me encouragement.
Richard
5
|
November 13, 2017
I have somebody coming in twice a week from BrightStar Care of Charlottesville for my wife. They come in and give her a shower twice a week and clean her up. I chose them because I could afford them better than I could the others. They're friendly. The young lady comes around but sometimes circumstances prevent her from being on time, but not all the time. I'm happy with them.
Scott H_4
4
|
October 19, 2017
I would recommend them because of BrightStar Care's caregivers. BrightStar Care lets me be able to exercise.
What you can do with Caring
About BrightStar Care Charlottesville in Charlottesville, Virginia
BrightStar Care Charlottesville is a Senior Care provider in Charlottesville, Virginia that offers residents Home Care services. Contact BrightStar Care Charlottesville for more details on services and rates.
Help seniors by writing a reviewāØ
If you have firsthand experience with a community or home care agency, share your review to help others searching for senior living and care.
Request Pricing Information
By clicking "Get Costs", I am providing express written consent to receive calls including automated/pre-recorded calls and automated texts for which I may incur a cost, as well as emails from Caring and its partners. I understand I am not obligated to provide this consent to utilize Caring’s service(s). I acknowledge I was able to review the Agreement to be Contacted, Terms of Use, and Privacy Policy. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Compare costs, photos & reviews of senior living and care options near you.
Ā
Questions?
Call to speak to one of Caringās Family Advisors, or submit a request for more information here.
Didn't find what you were looking for?
Caring's Family Advisors can help answer your questions, schedule tours, and more.