BrightStar Care Charlottesville

Offers Home Care

71 Reviews
Call (800) 973-1841
BrightStar Care Charlottesville (800) 973-1841
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Reviews of BrightStar Care Charlottesville

71 Reviews Write a review

Home Care Reviews for BrightStar Care Charlottesville

July 26, 2021

By John C_46

I am a current client of this provider

They're very helpful. I'm well over 90 years old so anything helps. Every little bit helps me. It was adequate. I don't get around much anymore so I need at home arrangements. It's difficult to make arrangements, that's the biggest problem.

July 16, 2021

By Melonie N

I am a current client of this provider

They have kept the same person every day we don't have to teach new ones. I like the caregiver a lot, she is very good. She stays with us everyday.

June 29, 2021

By Celeste S_2

I am a past client of this provider

Without them, she wouldn't be medically stable. They went out of their way to connect with her. They went above and beyond.

June 24, 2021

By Anonymous_4892

I am a current client of this provider

They asked good questions to provide good care. I like that they were able to quickly get us the help we need.

May 29, 2021

By Anonymous_4779

I am a current client of this provider

They have helped us the most by giving us the ability to have him at home instead of a facility. I would tell a friend that they try very hard to meet the clients needs.

March 25, 2021

By Robert H_28

I am a current client of this provider

They have a few aides that are good. When they show up they do good most of the time. The new hire and the one that comes in the morning are good. Some caregivers complain about doing basic caregiver work. I would not recommend them. It's been off and on the whole time we've had them. It's a real nightmare. I was making calls again and then they hired a couple people.

March 23, 2021

By Carol S_47

I am a current client of this provider

They bathe me. They are able to provide the care I need.

February 18, 2021

By Deborah F_4

I am a current client of this provider

They have helped the most with having my aunt not feel so lonely. The caregivers are fine, but the administrative part has not been good. They have made several mistakes with the schedule.

January 21, 2021

By Gail B_4

I am a current client of this provider

They have left me alone a lot with no care when I needed help and did not have my husband with me. Truthfulness, clarity, and communication are the things that I would like to see improved. When I told them that my husband needed care, all she said what that people get to choose their own shifts.

January 19, 2021

By Angela H_11

I am a current client of this provider

When they get here, they need to know what they need to do for the patient. They should wash the laundry, no one has ever done that. They are supposed to change him in the bed and feed him. They need to show up on time, have people that show up, and they need to let us know if someone is not coming.

December 08, 2020

By Gary N_4

I am a current client of this provider

Lately the nurses don't show up and I have not been able to get a nurse, but usually I am happy. I like that they helped me with my problems.

November 18, 2020

By Laura M_17

I am a current client of this provider

They worked with me to get the right aides to work for us. They have flexibility and the number of hours we need.

November 10, 2020

By Bradley H_2

I am a past client of this provider

I was able to rely on them to help me out. They were really nice and helpful.

October 24, 2020

By Mary D_3

I am a current client of this provider

I have not worked directly with the agency but the nurse is outstanding. She is compassionate and caring. I love the nurse that is provided for me.

October 24, 2020

By Judi M_1

I am a current client of this provider

They pretty much do everything for me because I don't have legs, and am paralyzed. I like that their people are great.

October 08, 2020

By David R_13

I am a past client of this provider

It is not the company's fault it is just my mother rejected them. They are very flexible. I like the plan and what they offer. I was impressed with the aide they sent to us.

September 11, 2020

By Edward S_8

I am a current client of this provider

They help with personal care and give her a greater sense of independence. They need aides with a little more skill. We've had good people, but they're not consistent across the board.

August 20, 2020

By Carrie R_1

I am a current client of this provider

I used them post surgery and I could not be down with Devon to give her care so they eased my mind to be able to help her with care. It was an easy process to get everything set up. They are responsive, and they are not stressful to deal with.

August 10, 2020

By Martin P_3

I am a current client of this provider

It definitely helps because they are doing things that my wife and I would find difficult to do. They do provide the service and it comes at the proper time.

June 09, 2020

By Ann M_24

I am a current client of this provider

We are extremely pleased with the person they sent us, they are like family. I think the company just does not treat her as well. They are sporadic with their payrate and sporadic with the consistency of her pay. We have had the same personal care attendant since we started back in August of 2017. We love her and she is outstanding. She has taught him to do laundry.

May 20, 2020

By Erika S_1

I am a current client of this provider

My parents have a lot of needs and it is not a time that I can be there for them. BrightStar is able to be there for them. I have already recommended them once. They listen and they are responsive.

May 11, 2020

By Collette B

I am a past client of this provider

I couldn't be there 24 hours a day in the nursing home. It gave me peace of mind knowing they would call me if they needed anything. They were able to pick up the service when I needed it immediately and were able to cover the very difficult times like weekends and nights.

February 13, 2020

By Howard B_5

I am a current client of this provider

I need them to give me a bath, get me dressed, and get me into my wheelchair. I like the person that comes to see me.

January 20, 2020

By Anonymous_3067

I am a past client of this provider

They could improve by being more proactive in helping the patient, rather than just sitting. The charges and pricing are too high.

November 13, 2019

By Laura B_18

I am a current client of this provider

I am with a life management company, and we hired them to help with my loved one. They have people in charge that care and will go in with extra effort.

October 23, 2019

By Nicole

I am a past client of this provider

They didn't try to make us fit a plan. They modified things for us. They were able to cater to our needs.

October 08, 2019

By Tracey R

I am a past client of this provider

They could have had more staff. They had very minimal staff. The people who came out were always nice, and the owner and staff were always willing to find someone else if the regular caregiver could not come in.

September 10, 2019

By david

I am a current client of this provider

They're driving my folks right now. Neither one of my folks can drive. They needed someone that was dependable and got along with them. They are very professional and on time. They do everything I ask them to do. They're good people.

September 06, 2019

By Denise _1

I am a current client of this provider

Someone is there to give her food, water, and socialization. I like their flexibility and odd hours of work I can get.

August 16, 2019

By Joseph T

I am a current client of this provider

Without them, I would be in trouble. They get me on time with appointments and do my daily schedule. I like the continual care of people for the past seven years.

July 18, 2019

By Howard S_2

I am a current client of this provider

They help me by letting me get something done while my husband is in good hands. They have great staff.

July 18, 2019

By Anonymous_2103

I am a current client of this provider

It gives me a chance to leave and do things, and she does not get worried about me. They are here on time and send good people.

July 10, 2019

By Suzanne C

I am a current client of this provider

They help me out by being on time. I like everything that I have experienced so far.

June 14, 2019

By Evelyn H_1

I am a current client of this provider

BrightStar does not have enough help. I've had to be without them sometimes.

June 14, 2019

By Anonymous_2014

I am a past client of this provider

I knew the aide was with my husband and that he was safe and secure, but I could not pay for full-time care and that is when he would tend to have falls. They were thorough in the preliminary set up of the care, and they strive to get him on a regular schedule with consistent.

May 21, 2019

By Charles G_5

I am a current client of this provider

They do an excellent job when they're here. I don't like the inconsistency because I have to train them. I would like to see the consistency of the caregivers improved.

April 22, 2019

By Herman W_1

I am a current client of this provider

They could send me more people for more hours. They are dependable.

April 11, 2019

By Douglas L_1

I am a past client of this provider

She always said that it was a waste of money, but she was happy. I liked the personality and competency of the people who came, from the person who evaluates on down.

March 13, 2019

By Ralis P

I am a past client of this provider

It was great. We only needed them a couple of times. It gave me a chance to get out and run errands. I felt very comfortable with the person. They were very good and very accommodating. The person we had was very nice with no problems at all. They would check up daily.

March 08, 2019

By Melissa H_3

I am a past client of this provider

They are able to to everything. Everybody that came was delightful and cared about the patient.

February 25, 2019

By Andy P_1

I am a current client of this provider

She is very professional, caring, and she and my wife seems to have become best friends. They are responsive, they listened to us and matched us with a caregiver that almost became like a part of the family.

February 13, 2019

By John A_12

I am a current client of this provider

They have had people here when I have needed them. They are there when I need them and they do not hassle me when I do not need them.

January 23, 2019

By Joel M

I am a current client of this provider

They can have better scheduling and time management. They are sometimes in a hurry to leave, and they short change me for time because they are trying to make another appointment. They can improve with training on how to find our apartment and how to access us. I do not want to go get the door for them. I would like a little more on time caregivers.

January 14, 2019

By Mary V_6

I am a current client of this provider

I can always depend on them. They are always available, so someone always answer the phone.

December 14, 2018

By Laurence F

I am a current client of this provider

The caregiver comes seems to be very well trained and knowledgeable. There is a little miscommunication between the office and the caregiver that comes to see me. Occasionally, the caregiver will set up a time to come other than a day the office thinks they come on.

December 08, 2018

By Patricia H_9

I am a past client of this provider

If they say they are going to send someone or call me if they couldn't send someone, they should actually do that. It caused me a lot of extra stress. They said that if they couldn't find someone to be with my mother, they would call me, but they didn't. One time, I came in and the CNA had my mother's bed lowered when she was trying to give her something to drink.

November 27, 2018

By Michael B_13

I am a current client of this provider

There is someone at the house to look over my parents and make sure they are safe. They are very connected to their needs.

November 13, 2018

By Judi C

I am a current client of this provider

It would be better if the same person came more often. I have had some questions and challenges, and whenever I call, they always take care of what I need right away.

November 07, 2018

By Robbie H

I am a current client of this provider

They are doing a great job for my parents. My mother went to the hospital one night and the caregiver stayed with her until I got there. I like that the gentleman that is handling it takes care of any issues that I have. They are very accommodating with my parents.

October 30, 2018

By James R_1

I am a current client of this provider

My caregiver is always on time. It is convenient because he comes to my home.

October 23, 2018

By Gloria P_2

I am a current client of this provider

They shower her, brush her teeth, and wash her. I would recommend them. My wife likes the caregiver a lot.

July 24, 2018

By Jane P

I am a current client of this provider

I depend on them to help my loved one during the day, but also to stay in touch with me. They tend to his daily needs. They help him with his meals, they bathe him, and they help him use the bathroom. They are always with him. They are just great for my loved one. They are part of the family.

July 12, 2018

By Eugene H

I am a past client of this provider

They took good care of my loved one. They should contact their clients more frequently.

June 25, 2018

By Mary A

I am a past client of this provider

They took my loved one out to get coffee, and go to the store which he never got to do. They advocated at the nursing home he was at and they mad sure they knew of the things he needed. They were dependable and if they ever had to change a date or something, they did so with plenty of notice.

June 15, 2018

By Kiva R

I am a past client of this provider

They should have better customer service. They nurse that they sent over was very good. Something they could better is good customer service and better administration skills.

June 07, 2018

By Silvana D

I am a current client of this provider

They have done things for me that I can't do for myself. They would drive me when I wasn't able drive myself. They do what they say they will do. The people that they send are competent.

May 11, 2018

By Fredrick J

I am a current client of this provider

It give me opportunities to go out and do things and helps him to stay cleaned. They work with us on our schedule and our needs.

April 25, 2018

By Brenda P

I am a current client of this provider

They seem to be pretty responsive when I have issues and they always give callbacks. My mother can very difficult, and it's important that they've dealt with her in a caring way.

March 28, 2018

By Amanda P

I am a current client of this provider

Everything seems to go well, they help my grandmother get food, and they're just willing to do anything they're asked. She's provided companionship and someone to help her get around.

March 28, 2018

By James M

I am a past client of this provider

I have no complaints about the service. If they were unable to come, there was always an effort to find someone. The care that they gave made life easier. It freed up time.

December 07, 2017

By Amy B

I am a current client of this provider

BrightStar Care provided great quality care. My therapist was excellent. Having someone come to my home to help me get back on my feet was the best part of it. My caregiver offered me encouragement.

November 13, 2017

By Richard

I am a current client of this provider

I have somebody coming in twice a week from BrightStar Care of Charlottesville for my wife. They come in and give her a shower twice a week and clean her up. I chose them because I could afford them better than I could the others. They're friendly. The young lady comes around but sometimes circumstances prevent her from being on time, but not all the time. I'm happy with them.

October 19, 2017

By Scott H_4

I am a current client of this provider

I would recommend them because of BrightStar Care's caregivers. BrightStar Care lets me be able to exercise.
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About BrightStar Care Charlottesville

BrightStar Care Charlottesville is an in-home care provider serving Charlottesville, Virginia and the surrounding area. BrightStar Care Charlottesville offers non-medical services in the home, such as meal preparation, housekeeping, and transportation. Contact the provider for more details on home care services and rates.

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