BrightStar Care Charlottesville

We are extremely pleased with the person they sent us, they are like family. I think the company just does not treat her as well. They are sporadic with their payrate and sporadic with the consistency of her pay. We have had the same personal care attendant since we started back in August of 2017. We love her and she is outstanding. She has taught him to do laundry.

My parents have a lot of needs and it is not a time that I can be there for them. BrightStar is able to be there for them. I have already recommended them once. They listen and they are responsive.

I couldn't be there 24 hours a day in the nursing home. It gave me peace of mind knowing they would call me if they needed anything. They were able to pick up the service when I needed it immediately and were able to cover the very difficult times like weekends and nights.

I need them to give me a bath, get me dressed, and get me into my wheelchair. I like the person that comes to see me.

They could improve by being more proactive in helping the patient, rather than just sitting. The charges and pricing are too high.

I am with a life management company, and we hired them to help with my loved one. They have people in charge that care and will go in with extra effort.

They didn't try to make us fit a plan. They modified things for us. They were able to cater to our needs.

They could have had more staff. They had very minimal staff. The people who came out were always nice, and the owner and staff were always willing to find someone else if the regular caregiver could not come in.

They're driving my folks right now. Neither one of my folks can drive. They needed someone that was dependable and got along with them. They are very professional and on time. They do everything I ask them to do. They're good people.

Someone is there to give her food, water, and socialization. I like their flexibility and odd hours of work I can get.

Without them, I would be in trouble. They get me on time with appointments and do my daily schedule. I like the continual care of people for the past seven years.

They help me by letting me get something done while my husband is in good hands. They have great staff.

It gives me a chance to leave and do things, and she does not get worried about me. They are here on time and send good people.

They help me out by being on time. I like everything that I have experienced so far.

BrightStar does not have enough help. I've had to be without them sometimes.

I knew the aide was with my husband and that he was safe and secure, but I could not pay for full-time care and that is when he would tend to have falls. They were thorough in the preliminary set up of the care, and they strive to get him on a regular schedule with consistent.

They do an excellent job when they're here. I don't like the inconsistency because I have to train them. I would like to see the consistency of the caregivers improved.

They could send me more people for more hours. They are dependable.

She always said that it was a waste of money, but she was happy. I liked the personality and competency of the people who came, from the person who evaluates on down.

It was great. We only needed them a couple of times. It gave me a chance to get out and run errands. I felt very comfortable with the person. They were very good and very accommodating. The person we had was very nice with no problems at all. They would check up daily.

They are able to to everything. Everybody that came was delightful and cared about the patient.

She is very professional, caring, and she and my wife seems to have become best friends. They are responsive, they listened to us and matched us with a caregiver that almost became like a part of the family.

They have had people here when I have needed them. They are there when I need them and they do not hassle me when I do not need them.

They can have better scheduling and time management. They are sometimes in a hurry to leave, and they short change me for time because they are trying to make another appointment. They can improve with training on how to find our apartment and how to access us. I do not want to go get the door for them. I would like a little more on time caregivers.

I can always depend on them. They are always available, so someone always answer the phone.

The caregiver comes seems to be very well trained and knowledgeable. There is a little miscommunication between the office and the caregiver that comes to see me. Occasionally, the caregiver will set up a time to come other than a day the office thinks they come on.

If they say they are going to send someone or call me if they couldn't send someone, they should actually do that. It caused me a lot of extra stress. They said that if they couldn't find someone to be with my mother, they would call me, but they didn't. One time, I came in and the CNA had my mother's bed lowered when she was trying to give her something to drink.

There is someone at the house to look over my parents and make sure they are safe. They are very connected to their needs.

It would be better if the same person came more often. I have had some questions and challenges, and whenever I call, they always take care of what I need right away.

They are doing a great job for my parents. My mother went to the hospital one night and the caregiver stayed with her until I got there. I like that the gentleman that is handling it takes care of any issues that I have. They are very accommodating with my parents.

My caregiver is always on time. It is convenient because he comes to my home.

They shower her, brush her teeth, and wash her. I would recommend them. My wife likes the caregiver a lot.

The girls that have come so far are pretty good, but if they can show up on time and be consistent it helps me a lot. The biggest problem with them not coming is that my dad can't get her out of bed and to the bathroom. While she can make it through the night, she is panicked in the morning when they don't show up on time. It hasn't gone really well in the past but they are getting better lately. We're working on a couple things, but the most important is for them to show up on time. It has improved. The other reason I'm not happy is that they have no consistency in who is coming. I am definitely giving them another chance though, and things have been improving. It appears that they are on the right track now.

I depend on them to help my loved one during the day, but also to stay in touch with me. They tend to his daily needs. They help him with his meals, they bathe him, and they help him use the bathroom. They are always with him. They are just great for my loved one. They are part of the family.

They took good care of my loved one. They should contact their clients more frequently.

They took my loved one out to get coffee, and go to the store which he never got to do. They advocated at the nursing home he was at and they mad sure they knew of the things he needed. They were dependable and if they ever had to change a date or something, they did so with plenty of notice.

They should have better customer service. They nurse that they sent over was very good. Something they could better is good customer service and better administration skills.

They have done things for me that I can't do for myself. They would drive me when I wasn't able drive myself. They do what they say they will do. The people that they send are competent.

It give me opportunities to go out and do things and helps him to stay cleaned. They work with us on our schedule and our needs.

They seem to be pretty responsive when I have issues and they always give callbacks. My mother can very difficult, and it's important that they've dealt with her in a caring way.

Everything seems to go well, they help my grandmother get food, and they're just willing to do anything they're asked. She's provided companionship and someone to help her get around.

I have no complaints about the service. If they were unable to come, there was always an effort to find someone. The care that they gave made life easier. It freed up time.

BrightStar Care provided great quality care. My therapist was excellent. Having someone come to my home to help me get back on my feet was the best part of it. My caregiver offered me encouragement.

I have somebody coming in twice a week from BrightStar Care of Charlottesville for my wife. They come in and give her a shower twice a week and clean her up. I chose them because I could afford them better than I could the others. They're friendly. The young lady comes around but sometimes circumstances prevent her from being on time, but not all the time. I'm happy with them.

I would recommend them because of BrightStar Care's caregivers. BrightStar Care lets me be able to exercise.