They have helped us the most by giving us the ability to have him at home instead of a facility.
I would tell a friend that they try very hard to meet the clients needs.
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Reviews of BrightStar Care Charlottesville
Home Care Reviews for BrightStar Care Charlottesville
May 29, 2021
I am a current client of this provider
March 25, 2021
I am a current client of this provider
They have a few aides that are good. When they show up they do good most of the time. The new hire and the one that comes in the morning are good. Some caregivers complain about doing basic caregiver work.
I would not recommend them. It's been off and on the whole time we've had them. It's a real nightmare. I was making calls again and then they hired a couple people.
March 23, 2021
I am a current client of this provider
They bathe me.
They are able to provide the care I need.
February 18, 2021
I am a current client of this provider
They have helped the most with having my aunt not feel so lonely.
The caregivers are fine, but the administrative part has not been good. They have made several mistakes with the schedule.
January 21, 2021
I am a current client of this provider
They have left me alone a lot with no care when I needed help and did not have my husband with me.
Truthfulness, clarity, and communication are the things that I would like to see improved. When I told them that my husband needed care, all she said what that people get to choose their own shifts.
January 19, 2021
I am a current client of this provider
When they get here, they need to know what they need to do for the patient. They should wash the laundry, no one has ever done that. They are supposed to change him in the bed and feed him.
They need to show up on time, have people that show up, and they need to let us know if someone is not coming.
December 08, 2020
I am a current client of this provider
Lately the nurses don't show up and I have not been able to get a nurse, but usually I am happy.
I like that they helped me with my problems.
November 18, 2020
I am a current client of this provider
They worked with me to get the right aides to work for us.
They have flexibility and the number of hours we need.
November 10, 2020
I am a past client of this provider
I was able to rely on them to help me out.
They were really nice and helpful.
October 24, 2020
I am a current client of this provider
I have not worked directly with the agency but the nurse is outstanding. She is compassionate and caring.
I love the nurse that is provided for me.
October 24, 2020
I am a current client of this provider
They pretty much do everything for me because I don't have legs, and am paralyzed.
I like that their people are great.
October 08, 2020
I am a past client of this provider
It is not the company's fault it is just my mother rejected them.
They are very flexible. I like the plan and what they offer. I was impressed with the aide they sent to us.
September 11, 2020
I am a current client of this provider
They help with personal care and give her a greater sense of independence.
They need aides with a little more skill. We've had good people, but they're not consistent across the board.
August 20, 2020
I am a current client of this provider
I used them post surgery and I could not be down with Devon to give her care so they eased my mind to be able to help her with care.
It was an easy process to get everything set up. They are responsive, and they are not stressful to deal with.
August 10, 2020
I am a current client of this provider
It definitely helps because they are doing things that my wife and I would find difficult to do.
They do provide the service and it comes at the proper time.
June 09, 2020
I am a current client of this provider
We are extremely pleased with the person they sent us, they are like family. I think the company just does not treat her as well. They are sporadic with their payrate and sporadic with the consistency of her pay.
We have had the same personal care attendant since we started back in August of 2017. We love her and she is outstanding. She has taught him to do laundry.
May 20, 2020
I am a current client of this provider
My parents have a lot of needs and it is not a time that I can be there for them. BrightStar is able to be there for them.
I have already recommended them once. They listen and they are responsive.
May 11, 2020
I am a past client of this provider
I couldn't be there 24 hours a day in the nursing home. It gave me peace of mind knowing they would call me if they needed anything.
They were able to pick up the service when I needed it immediately and were able to cover the very difficult times like weekends and nights.
February 13, 2020
I am a current client of this provider
I need them to give me a bath, get me dressed, and get me into my wheelchair.
I like the person that comes to see me.
January 20, 2020
I am a past client of this provider
They could improve by being more proactive in helping the patient, rather than just sitting.
The charges and pricing are too high.
November 13, 2019
I am a current client of this provider
I am with a life management company, and we hired them to help with my loved one.
They have people in charge that care and will go in with extra effort.
October 23, 2019
I am a past client of this provider
They didn't try to make us fit a plan. They modified things for us.
They were able to cater to our needs.
October 08, 2019
I am a past client of this provider
They could have had more staff. They had very minimal staff.
The people who came out were always nice, and the owner and staff were always willing to find someone else if the regular caregiver could not come in.
September 10, 2019
I am a current client of this provider
They're driving my folks right now. Neither one of my folks can drive. They needed someone that was dependable and got along with them.
They are very professional and on time. They do everything I ask them to do. They're good people.
September 06, 2019
I am a current client of this provider
Someone is there to give her food, water, and socialization.
I like their flexibility and odd hours of work I can get.
August 16, 2019
I am a current client of this provider
Without them, I would be in trouble. They get me on time with appointments and do my daily schedule.
I like the continual care of people for the past seven years.
July 18, 2019
I am a current client of this provider
They help me by letting me get something done while my husband is in good hands.
They have great staff.
July 18, 2019
I am a current client of this provider
It gives me a chance to leave and do things, and she does not get worried about me.
They are here on time and send good people.
July 10, 2019
I am a current client of this provider
They help me out by being on time.
I like everything that I have experienced so far.
June 14, 2019
I am a current client of this provider
BrightStar does not have enough help. I've had to be without them sometimes.
June 14, 2019
I am a past client of this provider
I knew the aide was with my husband and that he was safe and secure, but I could not pay for full-time care and that is when he would tend to have falls.
They were thorough in the preliminary set up of the care, and they strive to get him on a regular schedule with consistent.
May 21, 2019
I am a current client of this provider
They do an excellent job when they're here. I don't like the inconsistency because I have to train them.
I would like to see the consistency of the caregivers improved.
April 22, 2019
I am a current client of this provider
They could send me more people for more hours.
They are dependable.
April 11, 2019
I am a past client of this provider
She always said that it was a waste of money, but she was happy.
I liked the personality and competency of the people who came, from the person who evaluates on down.
March 13, 2019
I am a past client of this provider
It was great. We only needed them a couple of times. It gave me a chance to get out and run errands. I felt very comfortable with the person.
They were very good and very accommodating. The person we had was very nice with no problems at all. They would check up daily.
March 08, 2019
I am a past client of this provider
They are able to to everything.
Everybody that came was delightful and cared about the patient.
February 25, 2019
I am a current client of this provider
She is very professional, caring, and she and my wife seems to have become best friends.
They are responsive, they listened to us and matched us with a caregiver that almost became like a part of the family.
February 13, 2019
I am a current client of this provider
They have had people here when I have needed them.
They are there when I need them and they do not hassle me when I do not need them.
January 23, 2019
I am a current client of this provider
They can have better scheduling and time management. They are sometimes in a hurry to leave, and they short change me for time because they are trying to make another appointment.
They can improve with training on how to find our apartment and how to access us. I do not want to go get the door for them. I would like a little more on time caregivers.
January 14, 2019
I am a current client of this provider
I can always depend on them.
They are always available, so someone always answer the phone.
December 14, 2018
I am a current client of this provider
The caregiver comes seems to be very well trained and knowledgeable.
There is a little miscommunication between the office and the caregiver that comes to see me. Occasionally, the caregiver will set up a time to come other than a day the office thinks they come on.
December 08, 2018
I am a past client of this provider
If they say they are going to send someone or call me if they couldn't send someone, they should actually do that. It caused me a lot of extra stress.
They said that if they couldn't find someone to be with my mother, they would call me, but they didn't. One time, I came in and the CNA had my mother's bed lowered when she was trying to give her something to drink.
November 27, 2018
I am a current client of this provider
There is someone at the house to look over my parents and make sure they are safe.
They are very connected to their needs.
November 13, 2018
I am a current client of this provider
It would be better if the same person came more often.
I have had some questions and challenges, and whenever I call, they always take care of what I need right away.
November 07, 2018
I am a current client of this provider
They are doing a great job for my parents. My mother went to the hospital one night and the caregiver stayed with her until I got there.
I like that the gentleman that is handling it takes care of any issues that I have. They are very accommodating with my parents.
October 30, 2018
I am a current client of this provider
My caregiver is always on time.
It is convenient because he comes to my home.
October 23, 2018
I am a current client of this provider
They shower her, brush her teeth, and wash her.
I would recommend them. My wife likes the caregiver a lot.
July 24, 2018
I am a current client of this provider
I depend on them to help my loved one during the day, but also to stay in touch with me. They tend to his daily needs. They help him with his meals, they bathe him, and they help him use the bathroom. They are always with him.
They are just great for my loved one. They are part of the family.
July 12, 2018
I am a past client of this provider
They took good care of my loved one.
They should contact their clients more frequently.
June 25, 2018
I am a past client of this provider
They took my loved one out to get coffee, and go to the store which he never got to do. They advocated at the nursing home he was at and they mad sure they knew of the things he needed.
They were dependable and if they ever had to change a date or something, they did so with plenty of notice.
June 15, 2018
I am a past client of this provider
They should have better customer service.
They nurse that they sent over was very good. Something they could better is good customer service and better administration skills.
June 07, 2018
I am a current client of this provider
They have done things for me that I can't do for myself. They would drive me when I wasn't able drive myself.
They do what they say they will do. The people that they send are competent.
May 11, 2018
I am a current client of this provider
It give me opportunities to go out and do things and helps him to stay cleaned.
They work with us on our schedule and our needs.
April 25, 2018
I am a current client of this provider
They seem to be pretty responsive when I have issues and they always give callbacks. My mother can very difficult, and it's important that they've dealt with her in a caring way.
March 28, 2018
I am a current client of this provider
Everything seems to go well, they help my grandmother get food, and they're just willing to do anything they're asked. She's provided companionship and someone to help her get around.
March 28, 2018
I am a past client of this provider
I have no complaints about the service. If they were unable to come, there was always an effort to find someone. The care that they gave made life easier. It freed up time.
December 07, 2017
I am a current client of this provider
BrightStar Care provided great quality care. My therapist was excellent. Having someone come to my home to help me get back on my feet was the best part of it. My caregiver offered me encouragement.
November 13, 2017
I am a current client of this provider
I have somebody coming in twice a week from BrightStar Care of Charlottesville for my wife. They come in and give her a shower twice a week and clean her up. I chose them because I could afford them better than I could the others. They're friendly. The young lady comes around but sometimes circumstances prevent her from being on time, but not all the time. I'm happy with them.
October 19, 2017
I am a current client of this provider
I would recommend them because of BrightStar Care's caregivers. BrightStar Care lets me be able to exercise.
About BrightStar Care Charlottesville
BrightStar Care Charlottesville is an in-home care provider serving Charlottesville, Virginia and the surrounding area. BrightStar Care Charlottesville offers non-medical services in the home, such as meal preparation, housekeeping, and transportation. Contact the provider for more details on home care services and rates.
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