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Family Tree In-Home Care San Antonio San Antonio, TX

901 NE Interstate 410 Loop Ste 300, PO BOX 1120, San Antonio, TX 78209

(800) 558-0653 (Caring Family Advisorâ„¢)

4.44

(209 reviews)

Offers Home Care
Top rated on Caring.com

2021

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Reviews of Family Tree In-Home Care San Antonio in San Antonio, Texas

4.44

(209 reviews)

    Top rated on Caring.com

    2021

    Provider of Choice 2024Employer of Choice 2024
    Home Care Pulse Certified 2024

    Bill B_25

    5

    March 27, 2024

    I am a current client of this provider

    They create a personal bond with her. I like the caregivers and staff.

    Albert L_7

    3

    March 27, 2024

    I am a current client of this provider

    I like that they provide a person to be here with him. The scheduling has been a problem.

    Nancy C_38

    5

    March 21, 2024

    I am a current client of this provider

    It was very helpful. I was able to get up and walk and someone watch me. She was on time, she was friendly, and did what she was supposed to do.

    Jerry H_14

    5

    March 11, 2024

    I am a current client of this provider

    They resolve my problems with social security. The people are excellent at what they do.

    Fred R_6

    4

    March 8, 2024

    I am a past client of this provider

    They tried to get caregivers that I liked for my dad. They are reliable, they are there when they are supposed to be.

    Madeline R_1

    4

    February 28, 2024

    I am a current client of this provider

    IT made me more sensitive to my wife's needs, giving me more patience. Not charge as much.

    Emily L_4

    5

    February 20, 2024

    I am a current client of this provider

    It's great because I can come to work and not have to worry about my sister. The caregiver that they have been sending is consistent for us.

    Gary Z_4

    5

    February 15, 2024

    I am a current client of this provider

    They provide care for my wife. I like the care that they have provided.

    Paul A_8

    5

    February 13, 2024

    I am a current client of this provider

    They help me make my appointments because I can't remember them all. My care provider helps me explain to doctors.

    Charles R. W

    5

    February 7, 2024

    I am a current client of this provider

    It helped my sister and I. I wasn't going to be able to take off work. It helped to know that someone would be here to help settle him after the procedures. We will continue to use it. They help with taking my loved one to medical appointments.

    Nancy B_63

    5

    January 29, 2024

    I am a current client of this provider

    I have another set of eyes taking care of my mom. The communication is good.

    Lorraine W_6

    5

    January 26, 2024

    I am a current client of this provider

    The girl that is here now is very competent and caring. The services have made my life easier. I like the people that they have sent so far. They seem really competent.

    Billie H_1

    5

    January 11, 2024

    I am a current client of this provider

    It gives me a lot of peace of mind. My CarePlan manager is absolutely awesome.

    Cynthia C. C

    4

    January 9, 2024

    I am a past client of this provider

    They could have had more continuity and a consistent caregiver. I would recommend them because they had some good people. I needed continuity.

    Bernard M_6

    4

    December 22, 2023

    I am a current client of this provider

    The agency could make my life more easier by having a small summary at the end of the day that could be texted to me. I would like the agency to improve by sending me text messages. It would be a great improvement.

    Anonymous_1703166361

    5

    December 21, 2023

    I am a current client of this provider

    They provide a great conveyance for me, and I am happy with the services. They do a good job, and I would recommend them to others.

    Susan L_36

    5

    December 21, 2023

    I am a current client of this provider

    The caregivers help by coming with me to doctor's appointments. I've been with them for 6 years, I couldn't speak more highly of them, I couldn't do anything without them.

    Piper B

    5

    December 18, 2023

    I am a current client of this provider

    She helped me find some home care and set things up. I like it so far. She has been calling and checking on us and make sure we have everything we need. Lisa is on top of things.

    Sharon Z_2

    5

    December 14, 2023

    I am a current client of this provider

    It has changed everything. I like that they are responsive. I know that it is difficult to find people but they find people to send to my father and my mother. We have a lot of requests, so we have been through a lot of people.

    Anonymous_5882

    4

    November 28, 2023

    I am a current client of this provider

    It makes my daily life possible and keeps me from accidents, it keeps me going. They could have more courtesy for the patients like they could slow down. Try to accommodate the patient and not yourself.

    Sue G_15

    4

    November 20, 2023

    I am a current client of this provider

    I do not know what they could do to make my life easier. I would recommend them because Leslie is good and who I have right now.

    Nanette P

    5

    November 17, 2023

    I am a current client of this provider

    We matched the right person with my mother. The provider has helped the most by giving us peach of mind. Especially to the family members who are out of town. I like this agency because they're very responsive.

    Annie G_2

    5

    November 14, 2023

    I am a current client of this provider

    It's very helpful for myself and for her, she is getting the care she needs. So far I'm liking everyone that has been coming out. Everything they have offered has been true.

    Frank H_14

    5

    November 8, 2023

    I am a current client of this provider

    We just have Mike and he is great. I am not there all the time but he helps my dad and is good to him. I like that the caregiver is good.

    Anonymous_7630

    5

    October 27, 2023

    I am a current client of this provider

    I work more with Amanda. She follows the care plan to the T. I would recommend them because I love the caregiver we have during the day.

    Catherine L_9

    5

    October 25, 2023

    I am a current client of this provider

    The case manager always answers. She is good and cares.

    Charles H_22

    5

    October 23, 2023

    I am a current client of this provider

    They make sure that they make sure that dad is okay. They make sure to keep mom active as well. It makes our lives as children, much easier to allow them to be on their own. I like that the staff is very on top of everything. The caregivers have all been fantastic.

    Charles H_28

    5

    October 17, 2023

    I am a current client of this provider

    They respond to my questions. The aide comes on time.

    Mark W_21

    5

    October 10, 2023

    I am a current client of this provider

    They have made things very accessible. I like that the people are on board. They are kind, caring, and professional.

    Jacqueline D_7

    5

    October 10, 2023

    I am a current client of this provider

    They keep me informed on how my mother is doing. They've acted as a go between in situations for me. The current caregivers that my mother has, they stay in contact with me.

    Georgeann F

    5

    September 28, 2023

    I am a current client of this provider

    Someone is always there to reach out and tries to help. I like that they are helping her from getting exhausted. I feel confident in them and that they are trustworthy.

    Laura M_35

    5

    September 27, 2023

    I am a current client of this provider

    They have made her experience by helping her regain her independence after her surgery. I like that they have really prompt communication, and they are easy to contact.

    Laura O_5

    4

    September 26, 2023

    I am a current client of this provider

    The caregivers take my mom to appointments. They don't send me invoices for the services we have used. I was also not informed when the price per hour increased.

    Baldemar R

    5

    September 22, 2023

    I am a current client of this provider

    It helps to have someone to do my laundry because I'm crutches. I can do some stuff, but it takes me awhile because I'm on crutches I would recommend them. I like that the lady, Cheryl, always maintains the schedule, and they are always there when they say they are. They are friendly.

    Anonymous_7602

    4

    September 20, 2023

    I am a current client of this provider

    They could improve their scheduling. They should have an on-call person that is available to work. I like the caregivers that they provide.

    Daniel C_15

    5

    September 12, 2023

    I am a current client of this provider

    They've helped me navigate through SSI to get full benefits. They are very knowledgeable about all aspects of SSI and Home care.

    Cathy H_12

    4

    September 12, 2023

    I am a current client of this provider

    They've helped with transport. They do have caregivers that can take care of transport.

    Alan P_5

    5

    August 28, 2023

    I am a past client of this provider

    They helped me get my life in order. It was absolutely required that they be there first. I think they were very helpful. They were all friendly and knowledgeable.

    Katherine L C

    4

    August 16, 2023

    I am a current client of this provider

    The agency could make my life easier by reducing the number of caregivers I get. I get new caregivers all the time and I have to reorient them of how everything is set up, and that takes a lot of me. I would want them to improve on being more forthcoming from the staff.

    Mary A_83

    5

    August 16, 2023

    I am a current client of this provider

    He sees her every other Saturday and they have a great relationship. I recommend them all the time.

    Steven T_2

    5

    August 10, 2023

    I am a current client of this provider

    It's been very good. I'm very happy with your service. They are friendly and schedule around my schedule.

    Charles F_17

    4

    August 8, 2023

    I am a current client of this provider

    They help me manage problems I have as well as other financial stuff I have. They are very helpful.

    Maryann B

    5

    July 31, 2023

    I am a current client of this provider

    The impact was more positive for me, her dementia is pretty advanced. She's safe and in the facility where she can be checked on regularly. We've been with them since before they were Family Tree. I would recommend them because they're full service and they handled everything; all I did was pay them. I like the all-inclusiveness of it all.

    Victoria B_6

    5

    July 28, 2023

    I am a past client of this provider

    They were the only help I could get, I wouldn't have gotten surgery without them. They are accommodating, friendly, and professional.

    Rosalie S

    5

    July 14, 2023

    I am a current client of this provider

    We couldn't do what we do with her. We have settled on a care provider called Carolina as she is smart and capable, and I trust her with my mom.

    Barbara S_90

    5

    July 13, 2023

    I am a current client of this provider

    He has companionship, hot meals and a medication schedules. I just like the two women that my dad has now.

    Eda G

    5

    June 27, 2023

    I am a current client of this provider

    They were really good at providing support when needed. I liked the business model and the people.

    Thomas H_17

    4

    June 23, 2023

    I am a current client of this provider

    I'm the one doing most of the work. They are just there to support me for safety reasons only. I like that the lady that I'm dealing with is exceptionally accommodating.

    Iris D

    4

    June 23, 2023

    I am a current client of this provider

    They do things that they can't do themselves. They have a good case manager that I can get in contact with.

    Johanna C

    5

    June 14, 2023

    I am a current client of this provider

    They will help my dad with his medicine and help with whatever he needs. I like that we have the same caregivers consistently.

    Elisabeth T

    5

    June 8, 2023

    I am a current client of this provider

    It enables me to go out and handle parts of my job I needed to do; and be away form home longer than usual. The people they send are highly qualified and very compassionate.

    Michael T_19

    4

    June 8, 2023

    I am a current client of this provider

    They do all of the things I have a hard time doing. Their scheduling department needs a lot of work.

    Robert G_55

    3

    May 26, 2023

    I am a past client of this provider

    I would have liked a replacement caregiver when mine called out. Some caregivers did well, others I had to train and that is hard to do.

    Anonymous_7286

    4

    May 24, 2023

    I am a current client of this provider

    It's been beneficial and it's been overall pretty good. It seems like they are short on employees, and just send anyone. I would prefer if they filtered their employees and be more concerned about who they send. They have sent caregivers who can't do the job.

    Lorrain D

    5

    May 24, 2023

    I am a past client of this provider

    The caretakers made his life easier as they helped to get him moving around the house. I would say all the caretakers we saw from Family Tree were very polite and good.

    Terri G_5

    5

    May 23, 2023

    I am a current client of this provider

    They have helped the most with the interaction. I like the girls that have come out.

    Arthur L M

    3

    May 17, 2023

    I am a current client of this provider

    Putting it bluntly, they sometimes do a half job. To improve they could find permanent personnel. I just need someone to do some things for me. I know what is going on and all I need is someone to help me. I haven't had good results. They could find me permeant personnel. I would like to have them follow instructions, and they can't seem to read them. If they have questions, they need to ask me.

    Anonymous_7331

    4

    May 15, 2023

    I am a past client of this provider

    The caregivers helped me in my care, and they treated me well. They were attentive and did everything well. I would like them to improve on giving better instructions to caregivers. One of my caregivers said bad things and lied about my house. She reported that I told her to do things that were not true.

    Patricia K_16

    4

    May 11, 2023

    I am a current client of this provider

    It's just part of my life now. They serve my food, they listen to my suggestions, and interact with me like friends. Visitors are welcome at any time. Every place has their problems. They keep a close watch on me. I fell a couple of months ago and had a hard time walking. But thanks to their great PT, I've been helped.

    Jane M_20

    5

    April 28, 2023

    I am a current client of this provider

    I think that they are thorough in their care. I think that they are thorough in their cleaning.

    James M_51

    5

    April 28, 2023

    I am a current client of this provider

    The services are impactful because it gives me the chance to get out of the house and not have to worry about my husband when I am gone. I like Family Tree In-Home Care because the caregiver is great.

    Stacy R_6

    5

    April 27, 2023

    I am a past client of this provider

    It helped give my dad some independence. I liked the level of caregivers and their staff listened to me.

    Carolyn H_16

    5

    April 20, 2023

    I am a current client of this provider

    She bathes me. I just like my caregiver, Cindy. She is great!

    Wilhem B

    4

    March 28, 2023

    I am a current client of this provider

    I was having to commute to care for my dad. At this facility my worries are not over. They were very quick and responding. They were key in getting the right care.

    Martin R_4

    5

    March 27, 2023

    I am a past client of this provider

    It would make it easier to run errands. They were always prompt to assist care to client. They were hands-on care.

    Anita H_2

    5

    March 21, 2023

    I am a current client of this provider

    The most helpful is that she drives me to get my hair done every week. I like Izzy. She is a delight and the service is great.

    Pamela R_1

    5

    March 10, 2023

    I am a current client of this provider

    They help with doctor appointments and help me feel more confident to speak out. The case managers are polite and punctual, and the in-home nurse Kara is very understanding.

    Anonymous_4691

    5

    February 28, 2023

    I am a current client of this provider

    I really like the nurse. She supplied us with what we needed. She gave good recommendations and the wounds are starting to heal. I like that the physical therapist was very personable.

    Juan N

    4

    February 28, 2023

    I am a current client of this provider

    The caregiver we have now is very good, we're happy when they're here to help. I would like to see the scheduling department talk to each other and the ladies who come in don't know the schedule.

    Margaret R_9

    5

    February 28, 2023

    I am a current client of this provider

    I brought four staff members from a different company. When there is a vacancy, they work really hard to make sure things are going well. I would recommend Family Tree because they understand the system and do a good job with just about everything they do.

    Glenda M_2

    4

    February 15, 2023

    I am a current client of this provider

    The services have improved my life because there are some things that we cannot do anymore and we have someone that does those things. I like that they have provided someone that can do the things that we can no longer do.

    Dr. R_7

    5

    February 10, 2023

    I am a current client of this provider

    The caregivers stay by my loved one's sides, giving him comfort, a drink when needed, and talking to him so that he has a presence of someone there. The caregivers they have there are very caring, so we would certainly recommend them.

    (D)Molly G

    5

    January 28, 2023

    I am a current client of this provider

    They have been accessible, and they help my needs. This agency is very prompt at answering my calls. They solve any problems quickly.

    Keisha F

    2

    January 26, 2023

    I am a past client of this provider

    Two days before I was going to be out of the country. It was very stressful and they did not help me feel relieved until they showed up. I didn't have to feed my dad at that time. They didn't let me know when there was a problem, so I had to reach out to management to resolve it. They still haven't called me back.

    Gwendolyn C_3

    5

    January 23, 2023

    I am a current client of this provider

    They are there when I am not available. Leslie and Michelle are outstanding! They are the frontline of the care facility. I see them most every day even when I am not using their services.

    Nina N

    5

    January 3, 2023

    I am a current client of this provider

    They've helped most by allowing me not worrying about my mom while I was in the hospital. I like the person that was the caregiver and how they respond to my email.

    Rosemary M. H

    4

    December 30, 2022

    I am a current client of this provider

    They clean my mother up. They do light housekeeping. Their cost is a bit lower.

    Martha S_17

    5

    December 28, 2022

    I am a current client of this provider

    When they come, the girls will do anything I ask them to do. I try not to ask them for too much. If they see dishes in the sink, they'll do it, even though it isn't part of Grandma's specific care. They'll also clean up her bathroom and room, and I'm very grateful when they come out. Everyone who has come from the company has been absolutely awesome and respectful.

    John R_44

    5

    December 27, 2022

    I am a current client of this provider

    I like the quality of most of the people they sent to us. I like their responsiveness.

    George L K

    1

    December 20, 2022

    I am a past client of this provider

    They could deliver what they promised and be truthful. We didn't get any correspondence after we made a complaint. They need to deliver what they promised. They were not truthful in what they could deliver.

    Gloria H_11

    5

    November 17, 2022

    I am a current client of this provider

    Things are much better and easier with them now in my life. They are caring and local. They will come to me on my time and change my schedule as I need it.

    Tara (_1

    4

    November 17, 2022

    I am a past client of this provider

    There was some miscommunication with scheduling. Michelle, the caregiver, was compassionate and loving.

    Margaret C_26

    5

    November 9, 2022

    I am a past client of this provider

    They were very thorough. I like that they were very good and friendly.

    Janice S_12

    4

    October 28, 2022

    I am a current client of this provider

    We had a wonderful caregiver, and when they switched her, it sent the client into a depression. My husband has gotten over that, and we now have a replacement. They have been good about submitting forms to our long term care. They are not good about returning my calls.

    Anonymous_6634

    2

    October 26, 2022

    I am a current client of this provider

    They need to get better at the scheduling. They need to improve the scheduling.

    Herb S_3

    5

    October 20, 2022

    I am a current client of this provider

    They help the most by giving her the opportunity by being free from being homebound. I like the quality of the people.

    Marsha R_1

    5

    September 30, 2022

    I am a current client of this provider

    We like the people that we get. They have been responsive and we like the people they send out.

    Jason T_2

    5

    September 28, 2022

    I am a current client of this provider

    It's helped a lot of in our daily life that they are so flexible with their schedules in order to get care whenever needed. They have good communication, which I would recommend them to people for.

    Linda M_46

    5

    September 21, 2022

    I am a current client of this provider

    They help me and that makes life easier. Everyone is so nice.

    Susan F_35

    5

    September 12, 2022

    I am a current client of this provider

    The agency shows up everyday and they call me if they have any concerns about Janice. I like that the agency is responsible and show up when they are supposed to and take good care of people.

    Sylvia T_1

    3

    August 26, 2022

    I am a current client of this provider

    They could make my life a bit easier by being more reliable and dependable. It's frustrating that they're inconsistent.

    *Sally C

    5

    August 26, 2022

    I am a past client of this provider

    I'm not sure what they could've made my life a bit easier, but when we needed them, they were able to send qualified people. I liked that they always have available personnel.

    Formerly helped my parents

    2

    August 18, 2022

    I am a past client of this provider

    We had problems with last-minute cancellations and no one to cover so the family were asked to. Also one of the senior staff and several caregivers used my parents/family as a sounding board for their own personal problems. Finally, they did not know how to handle a fall and my dad was on the floor for 45 minutes until I was able to get there to help him. They do not keep formal records that the family can have so it is hard to file claims; the helpers scrawl whatever they want in a spiral notebook. Unfortunately not professional overall, although we liked several of the caregivers themselves a lot.

    Russell C_6

    4

    August 15, 2022

    I am a current client of this provider

    We needed the help and they take him out of bed and put him in the bed. I like the hours that they are able to keep and that my dad is in good hands and is taken care of.

    Anonymous_6395

    4

    August 10, 2022

    I am a past client of this provider

    I needed them to help him out of bed and do things and while they tried it just didn't work out. We had two days a week for 4 hours and I found that it wasn't the greatest having them here for 4 hours at a time. They were good but the caregiver wasn't able to get my husband to do the things that he needed to.

    *Kenneth H

    5

    July 21, 2022

    I am a past client of this provider

    They were confident and competent. I like their consideration and compassion. I know the gentleman who owns it and I would recommend them for anything.

    Elizabeth F_6

    3

    July 13, 2022

    I am a current client of this provider

    The caregiver coming is kind of a waste of time. She just sits there and I have to do everything for my husband because she doesn't know how to do it. I only have my caregiver three times a week; she doesn't really have anything to do except for folding towels and sheets. They should decrease the time she is here.

    *James B

    5

    July 13, 2022

    I am a current client of this provider

    The caregiver knows how to take care of dad. They are personable.

    Ariene E

    5

    June 27, 2022

    I am a current client of this provider

    I can do thing without having to worry about the client. I like when they couldn't get a person, they took responsibility and told us about it ahead of time.

    June B_9

    5

    June 23, 2022

    I am a current client of this provider

    They help me with things I cannot do any more. I cannot push, pull, twist, or turn. I like that I have caregivers 24/7 that are really good.

    Anonymous_6158

    5

    June 21, 2022

    I am a current client of this provider

    My mother in law is a handful so that care makes things better for me. I like that from the beginning when I signed on, they were very professional and quick.

    Joe G_9

    5

    June 16, 2022

    I am a current client of this provider

    She's a big help and very courteous. I like the person I have. I am very happy to have her with us.

    David H_39

    5

    June 14, 2022

    I am a current client of this provider

    The caregivers that we have are excellent. They gave prompt responses.

    Anonymous_6181

    4

    June 7, 2022

    I am a current client of this provider

    I think it helps me a lot to have someone here, especially to take me to doctor's appointments. I'm having a lot of problems with my insurance. I have long-term care insurance. They keep asking me to call my doctor and do different things. They are supposed to reimburse the whole amount.

    Mary K_38

    5

    May 27, 2022

    I am a past client of this provider

    They helped me with my husband with showers and just to have them here. They are very timely with requests and had a great staff.

    Robert C_62

    5

    May 24, 2022

    I am a current client of this provider

    She has impacted my life by comforting me in my experience of recovering from the loss of my wife. When I first started the service, three of the caretakers were not acceptable. I told them we did not want them and eventually we got Olivia. It depends on the individual that is designated to take care of me.

    Victoria O

    5

    May 9, 2022

    I am a current client of this provider

    They have stayed professional with the client. Regardless of the challenges and the changes they have provided professionalize.

    Diane N_6

    5

    April 29, 2022

    I am a current client of this provider

    My wife has an anxiety problem that makes it hard to shower. The caregiver, Leslie, is excellent with her. My wife has been able to shower. One of the issues I have is that when calling and leaving a message we don't always get a timely callback.

    Brandy D

    5

    April 27, 2022

    I am a current client of this provider

    She gets him out and exercises with him or else he wouldn't do that. They are very attentive and the person we have right now we love.

    Anonymous_5952

    4

    April 23, 2022

    I am a current client of this provider

    It makes us feel more in touch with people. One thing I would tell a friend is the caregiver is friendly.

    Diana R_6

    5

    April 13, 2022

    I am a current client of this provider

    They give her daily medications twice a day. They fed the dog before it died then they helped her deal with the loss. They are flexible with our schedule. We are not stuck with 4 hours, we can get 10 minutes if we need it. I like that they can meet our specific needs.

    Roland M_2

    4

    April 13, 2022

    I am a past client of this provider

    I think they did as good as they could. I think they can improve on the providers not showing for their shifts.

    Beverly P_7

    5

    April 12, 2022

    I am a past client of this provider

    By being there for 24 hours, coming on time, and knowing what to do, they helped me the most. I like the quality of their services.

    Lacey A_1

    5

    March 15, 2022

    I am a current client of this provider

    They have helped us take care of her doctor's appointments. I like that they are easy to deal with.

    Frank K_7

    3

    March 15, 2022

    I am a current client of this provider

    They have not seriously impacted it because the people that come here are good. Some of the caregivers show up 1 1/2-5 hours late.

    Emily "Becky" L

    4

    March 7, 2022

    I am a current client of this provider

    Everyone is nice and they know what they are doing they have also been able to help me and my grandma. I would like consistent caregivers to come.

    Karen S_40

    5

    February 23, 2022

    I am a past client of this provider

    The company is thorough and provided me with great help. I have already recommended them and I liked their prompt response.

    Betty Arlene B

    2

    February 22, 2022

    I am a past client of this provider

    They need to call me back. The agency needs to communicate and provide care. Our caregiver quit and I haven't received a call back yet.

    * Batlett C

    5

    February 11, 2022

    I am a past client of this provider

    They really gave the client good suggestions on what needed to happen. They immediately had a replacement ready when a nurse could not come.

    Gloria L_11

    4

    February 7, 2022

    I am a current client of this provider

    We only have someone coming on Fridays and Saturdays, but it makes a difference because we share the care of my mother who is bedridden. My sisters come and it allows us to have time off. The lady that comes is very good with her. We had trouble initially. We wanted the same person over and over. What I understood is that they were putting it on some kind of board to see if someone would take the spot. They never found us a permanent person - we did it ourselves.

    Hector H

    5

    January 28, 2022

    I am a current client of this provider

    They are prompt. I like the service they provide me with.

    Nan A_1

    5

    January 24, 2022

    I am a past client of this provider

    They were incredibly responsive when I called to see how things were going. They responded beautifully on very short notice and have people who did a very good job.

    Nancy C_24

    3

    January 24, 2022

    I am a past client of this provider

    It was a problem when we couldn't get anyone in and didn't know to look. They were not able to communicate when someone would come, it was not that they didn't have people because everyone has that problem, they just didn't communicate those changes. .

    Anonymous_5699

    4

    January 24, 2022

    I am a current client of this provider

    The services have had a great impact. The caregiver is sufficient. This agency is pretty flexible.

    Sallie S_1

    3

    January 19, 2022

    I am a past client of this provider

    They can offer to do more things, everyone came on time and were helpful to a certain extent. They can improve on having the caregivers being screened better. One caregiver couldn't read English and burned my food in the microwave.

    Anonymous_5586

    4

    January 12, 2022

    I am a current client of this provider

    They helped me when I needed help. They had some nice caregivers.

    Rene D_1

    5

    December 20, 2021

    I am a current client of this provider

    They are pretty consistent and dependable. We were able to get some steady aides that have been with him for a year now after a bit of a rocky start.

    Dr. Herbert B

    3

    December 16, 2021

    I am a current client of this provider

    They should make sure the workers are vaccinated and wear mask. I like that they is a variety of individuals that are available to provide service.

    Terese K

    5

    December 15, 2021

    I am a current client of this provider

    I know that the client is cared for so I can run out and do errands. This agency matched the client with the right caregiver. Her needs were met.

    Dr. Robert M

    5

    December 8, 2021

    I am a current client of this provider

    We couldn't do this without the caregiver. My husband would not be employed without the agency and I moved here to be here with my dad from Colorado. It is a huge impact on our lives. We just love our caregiver from Family Tree In-Home Care. She has done so much for my father. He is 85 years old and is not an easy person to work with and she is so amazing.

    Anonymous_5427

    4

    November 29, 2021

    I am a current client of this provider

    With most of the caregivers, you feel like they really care. I think some of the caregivers need a little more training. They could have training on how to deal with the family.

    Robin G_4

    4

    November 24, 2021

    I am a past client of this provider

    It was a minimal visit of four hours when we needed them. They helped to provide companionship and the caregiver showed up on time. It was recommended to us by the facility she lives in. Family Tree In-Home Care was on time and showed up when they were supposed to.

    Nicholas C

    5

    November 24, 2021

    I am a current client of this provider

    They have provided quality care. They are responsive.

    Carra M

    5

    November 23, 2021

    I am a past client of this provider

    They were very punctual and always cheerful. I've already recommended them. What I like most was the caregiver I was paired with, she was perfect.

    Alex P_3

    5

    October 23, 2021

    I am a past client of this provider

    The most helpful thing was them being consistent in sending the same person every time. They were super kind and caring, always attentive to what the client needed.

    Page W

    4

    October 13, 2021

    I am a current client of this provider

    They did a great job. They do a good job running thing.

    Cynthia S_13

    5

    October 13, 2021

    I am a current client of this provider

    Because it gives me a piece of mind to know that someone is with my mom. They are reliable, and the people giving service are very good.

    Janet L_11

    5

    October 8, 2021

    I am a past client of this provider

    The agency helped me with my daily living. The agency had good caregivers.

    Judy W_25

    5

    September 29, 2021

    I am a past client of this provider

    The caregiver who helped me helped me to feel so comfortable. Covid made me feel vulnerable and she was so kind and gentle. They were responsive to our needs.

    Anonymous_5192

    5

    September 28, 2021

    I am a past client of this provider

    They gave me a peace of mind. I liked that they were extremely responsive.

    Linda N_7

    5

    September 22, 2021

    I am a current client of this provider

    They are very efficient. I like that they do what they say they are going to do.

    Gail S_15

    3

    September 14, 2021

    I am a current client of this provider

    They could make my life easier by being more interactive with my mom. The person they have coming out is taking my mother to her own personal doctor appointments.

    Rob Robbins

    1

    September 12, 2021

    I am a current client of this provider

    We specifically asked for a caregiver that was Covid-19 vaccinated. They ignored our request and sent someone to my mother's house who did not meet the criteria. When we pointed this out to Ellen, the office manager, she claimed she would find a vaccinated person. Instead, she just stopped calling us back. They literally endangered my mother's life with the carelessness in which they made the assignment against our directives. Avoid using this agency.

    John Z_5

    4

    August 19, 2021

    I am a current client of this provider

    When they come, they are very helpful. They need to make sure their caregivers show up and if they can't, they need to find a replacement.

    Carrie F

    5

    August 9, 2021

    I am a current client of this provider

    It freed me up to do things, so I am not tied to my mother all the time, which has been helpful. They were very prompt and very quickly responded to my inquiry when I first contacted them.

    Elizabeth J_5

    1

    July 30, 2021

    I am a past client of this provider

    Sometimes they wouldn't show up until 1pm, and that left me alone. Someone was supposed to be here at 9 in the morning and they didn't show up. This was almost every day of the two weeks.

    Robert S_74

    5

    July 23, 2021

    I am a current client of this provider

    It's hard for me to learn to use the services, since I have done the care myself until now, but they have really helped. They are very prompt. The lady that is here now gives my wife very close care.

    Mark H_11

    4

    July 19, 2021

    I am a current client of this provider

    They need consistent trained help. The caregivers need to know how to do and what they need to do before they come. They could make sure they have more consistent help.

    PatrickIndy

    2

    July 9, 2021

    I am a past client of this provider

    Up front experience was fine. When service started, caregivers were late or didn't show up. One caregiver left shift and never came back leaving client who was 24/7 alone and unsupervised. They over charged me on the invoice. I have yet to receive refund or credit. I have yet to hear why caregiver left shift and never came back. I have left several messages on their family portal and never received a response.

    Anonymous_5009

    4

    July 7, 2021

    I am a current client of this provider

    We haven't had them too long. One caregiver is really good.

    Richard G_30

    5

    June 26, 2021

    I am a current client of this provider

    The services have been extremely helpful. It relieves me and my family from a lot of the load of caring for her. I like that the people have been good. They work well with us.

    Mrs. J_11

    5

    June 23, 2021

    I am a current client of this provider

    Our caregiver has really helped us. They offer training and education for our caregiver and benefits not available at the other company. We want to take good care of her since she takes excellent care of my husband. They have a lot of experience and I know the history of the company.

    Anna P_1

    4

    June 17, 2021

    I am a past client of this provider

    I got the workouts they needed me to do. They tried to help me rebuild the muscle I lost. They can keep their appointments. The staff is good, but they were supposed to show up once a week. There were two weeks when no one showed up. I would like more nurses to be available and come to this area. They had one and then told me they could not make it due to car trouble.

    Carmen S_5

    5

    June 3, 2021

    I am a current client of this provider

    The director has been helpful in coming out when the caregiver is not available. Everyone I have talked to has been helpful, super nice, and truly invested in my dad's care.

    Colette K

    5

    May 4, 2021

    I am a current client of this provider

    They have always been flexible and timely when we ask questions. We have had the same caregiver and we are very happy with Martha and the care she provides.

    Evanda F

    5

    May 4, 2021

    I am a current client of this provider

    It has really helped her to have someone with her and assist her with laundry. They are very good at making sure that they are here to support us with the best care possible.

    Sam H_1

    4

    April 30, 2021

    I am a current client of this provider

    The company isn't doing anything wrong, but we were seeking their help because of my mom's situation. My mother's health is failing rapidly and so we got these services as well. My mother is getting much better though, which surprised everyone, and now we don't need this company as much. I like that the company is knowledgeable.

    Martha V

    4

    April 26, 2021

    I am a past client of this provider

    The agency could have made my life easier by having the caregiver clean the bathroom. I liked that the man who took care of my dad was personable and he was able to get my dad to do what he needed to do.

    Carol R_21

    4

    April 13, 2021

    I am a past client of this provider

    They were just with my dad since he was isolated for a year prior. They could call when there was a different caregiver coming.

    Barbara S_52

    5

    April 13, 2021

    I am a current client of this provider

    They had digital invoices, receipts and we can set up auto pay which makes my life much easier. I would tell a friend that I liked the ease of billing and scheduling. The staff I'm working with has been excellent for my dad.

    Ernest G_1

    4

    April 6, 2021

    I am a past client of this provider

    They could have ensured consistent scheduling. They have good communication with the clients and the caregivers.

    Joann H_7

    4

    March 30, 2021

    I am a current client of this provider

    I can't get in the kitchen so they help me with fixing meals. They help with the routine care. A couple of their aides spent a lot of time on their phones.

    Noel R_1

    5

    March 19, 2021

    I am a past client of this provider

    I was very satisfied and they helped me a great deal. I like the employees they sent.

    Russell C_3

    4

    March 15, 2021

    I am a current client of this provider

    My husband is 100% handicapped. This gives me a chance to get out and do other things. They are on time and do a good job. They are friendly and nice.

    Patricia A_16

    4

    March 8, 2021

    I am a past client of this provider

    They are very personable. I would like them to have more substitutes for caregivers.

    Samantha N_1

    5

    February 25, 2021

    I am a current client of this provider

    They understand who Rodney is as a person so the aide is very accommodating to his needs. He keeps Rodney at the forefront all the time. My company partners with them so I will always refer them because they do a great job.

    Anonymous_4503

    3

    February 24, 2021

    I am a current client of this provider

    I wasn't really suited for home care because I am very independent. The agency was a ways away and they didn't have enough caregivers to send to me. The caregivers didn't show up and I think one took a phone charger from me.

    Sean M_3

    4

    February 20, 2021

    I am a current client of this provider

    It allows me to make sure my parents are okay. It helps them stay in their house. The do a good job at keeping in contact with me. It would be nice if their in home care providers would be a little more medically trained.

    Molly S_1

    4

    February 19, 2021

    I am a current client of this provider

    They showed me how to do things and gave me extra help. The caregivers are very good at what they did. However, they got bored because I didn't have much to do.

    John M_53

    3

    February 19, 2021

    I am a past client of this provider

    A lot of things happened really fast. The last few days were pretty bad. Jean got a long fine with some girls, but others weren't good. We asked that one not come back. A couple of the girls who came over were just not qualified to do the work. But some were good. Some didn't know how to provide nursing services.

    Lynn A_3

    2

    February 18, 2021

    I am a past client of this provider

    They could have been more helpful and they could have interacted more with her. I realized that they hung on to the deposit and they took forever to return it.

    Anonymous_4387

    4

    January 28, 2021

    I am a current client of this provider

    They help with housekeeping and they do whatever I ask them. I like those that are helpful and sensible. They get work done.

    Joyce L_11

    4

    January 28, 2021

    I am a current client of this provider

    She does everything I need to her to do and things I don't ask her to do so she goes above and beyond. They should not charge so much and bring more caregivers.

    Anonymous_4385

    4

    January 27, 2021

    I am a current client of this provider

    They help me out and they do what I want. I like some of the caregiver that they have sent.

    Dina M_2

    4

    January 20, 2021

    I am a current client of this provider

    They could make our lives easier by communicating with our family more. They could communicate more with the families. I would like to hear from them with other avenues, not just phone calls. Maybe email or text us.

    Yolanda C

    5

    January 8, 2021

    I am a current client of this provider

    They take care of my mother so that I can have a break. I can do what I have to do. The caretakers we have had are trustworthy and I like how they provide care.

    Linda S_42

    5

    December 21, 2020

    I am a past client of this provider

    They helped him by providing companionship. I didn't have to worry about staff turnover.

    Theresa M_7

    5

    December 19, 2020

    I am a current client of this provider

    If we did not have them she would have to be in a facility. They make meals. I like the caregivers. They have been good with my mom and they have been reliable.

    Kathlene Susan D

    5

    December 16, 2020

    I am a current client of this provider

    The services help to make my life easy. The caregivers help to make the company good.

    Eileen E

    5

    December 9, 2020

    I am a past client of this provider

    I needed them when I got out of the hospital and they were able to come. Their billing procedures were very good.

    Michael L_18

    5

    December 1, 2020

    I am a current client of this provider

    She helps with sore muscles. They have made all the difference. My mom really likes them.

    Julie B_10

    5

    November 25, 2020

    I am a past client of this provider

    I work full-time, so I needed to have someone in the home otherwise I couldn't have gone to work. We were very happy with them. They had the best home care providers of all the companies we have used previously.

    Buck B_1

    5

    November 21, 2020

    I am a current client of this provider

    The most helpful is that they are there for my parents when they need something. My mom has enjoyed the one person that she has, who has been very consistent.

    Richard R_12

    4

    November 19, 2020

    I am a current client of this provider

    They are doing fine. We have gone through a lot of people though. We have had some issues with people not showing up in the afternoon.

    Jeanne D_1

    1

    November 18, 2020

    I am a past client of this provider

    They needed to be on-time. They needed to leave when the shift ended. I would have liked for them to have substitutes that were adequate. They needed to care about their clients. They needed to check on their clients. We never received calls. We even had caregivers not show up for their shifts.

    Bruce Flanders

    5

    November 9, 2020

    I am a past client of this provider

    The caring staff took 24-hour care of my mother for two months, until she died. I was pleased with their transparency in documenting their time as well as services rendered. The staff made a difficult time bearable.

    Diana V_3

    5

    October 29, 2020

    I am a past client of this provider

    We didn't have any problems with them. They helped with managing her medication. Management was thorough and provided a lot of information we used. We were lucky to find someone so informed about dementia.

    Sherry H_6

    5

    October 22, 2020

    I am a past client of this provider

    I didn't worry about her through the night because she had someone there in case she tried to get up. I liked that they had great communication and handled the billing.

    Mary M_49

    5

    October 15, 2020

    I am a current client of this provider

    They help the most with just communicating well with me and letting me know that my mother is being well taken care of. I like that they have been able to cover the times that I need, which is around the clock care.

    Leslie F_2

    4

    September 29, 2020

    I am a current client of this provider

    At first, when they first started, they were not giving me information, so I did not know for sure who was going to be coming. They could let me know. The people that they send are great and do a great job. They work hard on making sure that we get what we need.

    Kevin D_2

    4

    September 28, 2020

    I am a past client of this provider

    They bathed my mother and got her up in the morning. They could figure out the billing shifts. They ended up taking it from my father's account and I didn't like that.

    Jason P_2

    5

    September 22, 2020

    I am a current client of this provider

    They have helped me the most by having good communication on when they are coming, and when they schedule appointments. I like their professionalism and their genuine concern.

    Suzette Q

    5

    September 12, 2020

    I am a current client of this provider

    They have been very flexible. My mother has memory issues so the caregivers have been very flexible and helpful. They keep her busy. They have sent excellent caregivers and the one we have now is exceptional. We are happy with her. They help her dress.

    Walter J

    5

    September 12, 2020

    I am a current client of this provider

    If the caregiver is ill or not able to come in that day, they get a replacement, and that is good. They had a range of services that we were looking for. They made sure that she had home-cooked meals. They had the main things that we were looking for.

    Ladd L

    5

    August 27, 2020

    I am a current client of this provider

    It helps me to get up and down and provides some social interaction. The caregivers have been good and it's been easy.

    Jason P_1

    5

    August 20, 2020

    I am a current client of this provider

    They keep up with things via texting. The health care really helps us out. They are professional and friendly, they always check up on us.

    Anonymous_3976

    5

    August 20, 2020

    I am a current client of this provider

    They were able to get me a caregiver at the times that I needed someone to drive me to the doctor. That was very helpful. I like that you can call when you need them. You don't have to have a set schedule.

    Frank M_13

    5

    August 20, 2020

    I am a current client of this provider

    It allowed my mom to get some desperately needed sleep. One of the things I did like is that it is the same price whether it is on the weekend or week day.

    Esdras N

    5

    August 20, 2020

    I am a current client of this provider

    The services provide all the care my husband needs. Family Tree In-Home Care is a good company. When we need something they get it to us quickly.

    Evelyn L_10

    5

    August 20, 2020

    I am a current client of this provider

    They make sure I get to my appointments and they are very good drivers. They have been competent.

    Joyce K_9

    5

    July 29, 2020

    I am a past client of this provider

    They took good care of him and kept him happy. They were easy to work with and they were always there for me.

    Michelle H_9

    5

    July 28, 2020

    I am a current client of this provider

    The caregiver is a gem. They have been easy to work with.

    John K_36

    5

    July 22, 2020

    I am a current client of this provider

    They lift the burden of day to day activities. They make me feel like I can act like a daughter and not a caregiver.

    Laura C_10

    5

    July 14, 2020

    I am a current client of this provider

    I look forward to them. They clean for me. They take care of my house very well.

    Melvel C

    4

    July 14, 2020

    I am a current client of this provider

    They help me out so I do not have to rush over to see if she has fallen since Keisha is there. They can send me a receipt. They have been really honest with me. The communication to me is a big deal.

    Anonymous_3791

    3

    June 25, 2020

    I am a past client of this provider

    They needed more training on caregiving because they would just sit there. I feel that the caregivers did not listen to what we asked them to do. We asked them to wear a mask and gloves and a couple of the people would not do it.

    Mimi C

    5

    June 24, 2020

    I am a current client of this provider

    Everybody is very conscientious and takes good care of the client. I feel secure with him in their care. They are very reliable and responsive.

    Melinda B_1

    5

    June 18, 2020

    I am a current client of this provider

    I think it's helping him out a lot. He looks a lot better and he's gaining his weight back. He's there all the time, and before they came he was just lying in bed doing nothing and not even paying attention to the TV. I think them being there helping him is great. My husband has enjoyed having them there. They take care of him very well. That's about all I can say because I can't see it because we're not allowed into the facilities anymore.

    SherydJackson

    5

    September 6, 2016

    I am a current client of this provider

    I couldn't have asked for more caring, competent caregivers who cared for mother as if she was their own. They are like a blessing to me.

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    Services and Amenities of Family Tree In-Home Care San Antonio in San Antonio, Texas

    Agency Type

    • Full Service Agency

    Range of services

    • Companion Care
    • Personal Care Assistants
    • Range Of Services Extra: RN Delegated, medically necessary tasks

    Types of care

    • Transportation: Yes
    • Doctor Visit Companionship
    • Light Housekeeping

    About Family Tree In-Home Care San Antonio in San Antonio, Texas

    Family Tree In-Home Care San Antonio is a Senior Care provider in San Antonio, Texas that offers residents Home Care services. Contact Family Tree In-Home Care San Antonio for more details on services and rates.

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    Caring.com

    Caring.com is a leading online destination for caregivers seeking information and support as they care for aging parents, spouses, and other loved ones. We offer thousands of original articles, helpful tools, advice from more than 50 leading experts, a community of caregivers, and a comprehensive directory of caregiving services.

     

    The material on this site is for informational purposes only and is not a substitute for legal, financial, professional, or medical advice or diagnosis or treatment. By using our website, you agree to the Terms of Use and Privacy Policy

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