Family Tree In-Home Care San Antonio San Antonio, TX

Offers Home Care

117 Reviews

2021

901 NE Interstate 410 Loop Ste 300, PO BOX 1120, Suite 300

San Antonio

78209

Family Tree In-Home Care San Antonio

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4.4 117

Mary K_38 2022-05-27 They helped me with my husband with showers and just to have them here. They are very timely with requests and had a great staff. I am a past client of this provider

5 5 1

Robert C_62 2022-05-23 She has impacted my life by comforting me in my experience of recovering from the loss of my wife. When I first started the service, three of the caretakers were not acceptable. I told them we did not want them and eventually we got Olivia. It depends on the individual that is designated to take care of me. I am a current client of this provider

5 5 1

Charles H_22 2022-05-19 It take the pressure on us from worrying about them. I love Rose who is the main caregiver, she is fantastic, everyone that has come over has been fantastic. I am a current client of this provider

5 5 1

Victoria O 2022-05-09 They have stayed professional with the client. Regardless of the challenges and the changes they have provided professionalize. I am a current client of this provider

5 5 1

Bill B_25 2022-05-09 My provider gives us back our time and seems to really care about my mom. I like the people because they are empathetic. I am a current client of this provider

5 5 1

Diane N_6 2022-04-29 My wife has an anxiety problem that makes it hard to shower. The caregiver, Leslie, is excellent with her. My wife has been able to shower. One of the issues I have is that when calling and leaving a message we don't always get a timely callback. I am a current client of this provider

5 5 1

Michael T_19 2022-04-27 They have the ability to fine someone fast for me. I like that they are reliable. I am a current client of this provider

5 5 1

Brandy D 2022-04-27 She gets him out and exercises with him or else he wouldn't do that. They are very attentive and the person we have right now we love. I am a current client of this provider

5 5 1

Anonymous_5952 2022-04-23 It makes us feel more in touch with people. One thing I would tell a friend is the caregiver is friendly. I am a current client of this provider

5 4 1

Diana R_6 2022-04-13 They give her daily medications twice a day. They fed the dog before it died then they helped her deal with the loss. They are flexible with our schedule. We are not stuck with 4 hours, we can get 10 minutes if we need it. I like that they can meet our specific needs. I am a current client of this provider

5 5 1

Roland M_2 2022-04-13 I think they did as good as they could. I think they can improve on the providers not showing for their shifts. I am a past client of this provider

5 4 1

Beverly P_7 2022-04-12 By being there for 24 hours, coming on time, and knowing what to do, they helped me the most. I like the quality of their services. I am a past client of this provider

5 5 1

Lacey A_1 2022-03-15 They have helped us take care of her doctor's appointments. I like that they are easy to deal with. I am a current client of this provider

5 5 1

Frank K_7 2022-03-15 They have not seriously impacted it because the people that come here are good. Some of the caregivers show up 1 1/2-5 hours late. I am a current client of this provider

5 3 1

Emily "Becky" L 2022-03-07 Everyone is nice and they know what they are doing they have also been able to help me and my grandma. I would like consistent caregivers to come. I am a current client of this provider

5 4 1

Anonymous_5882 2022-03-07 I don't know what I'd do without them. They accomplish my showers, putting my shirts on. I have fallen before, and they were there for me. They are sociable and they talk to me like a human being. I am a current client of this provider

5 5 1

Karen S_40 2022-02-23 The company is thorough and provided me with great help. I have already recommended them and I liked their prompt response. I am a past client of this provider

5 5 1

Betty Arlene B 2022-02-22 They need to call me back. The agency needs to communicate and provide care. Our caregiver quit and I haven't received a call back yet. I am a past client of this provider

5 2 1

* Batlett C 2022-02-11 They really gave the client good suggestions on what needed to happen. They immediately had a replacement ready when a nurse could not come. I am a past client of this provider

5 5 1

Gloria L_11 2022-02-07 We only have someone coming on Fridays and Saturdays, but it makes a difference because we share the care of my mother who is bedridden. My sisters come and it allows us to have time off. The lady that comes is very good with her. We had trouble initially. We wanted the same person over and over. What I understood is that they were putting it on some kind of board to see if someone would take the spot. They never found us a permanent person - we did it ourselves. I am a current client of this provider

5 4 1

Hector H 2022-01-28 They are prompt. I like the service they provide me with. I am a current client of this provider

5 5 1

Susan F_35 2022-01-24 They come in and put her completion socks. They are reliable and timely. I am a current client of this provider

5 5 1

Nan A_1 2022-01-24 They were incredibly responsive when I called to see how things were going. They responded beautifully on very short notice and have people who did a very good job. I am a past client of this provider

5 5 1

Nancy C_24 2022-01-24 It was a problem when we couldn't get anyone in and didn't know to look. They were not able to communicate when someone would come, it was not that they didn't have people because everyone has that problem, they just didn't communicate those changes. . I am a past client of this provider

5 3 1

Anonymous_5699 2022-01-24 The services have had a great impact. The caregiver is sufficient. This agency is pretty flexible. I am a current client of this provider

5 4 1

Sallie S_1 2022-01-18 They can offer to do more things, everyone came on time and were helpful to a certain extent. They can improve on having the caregivers being screened better. One caregiver couldn't read English and burned my food in the microwave. I am a past client of this provider

5 3 1

Anonymous_5586 2022-01-11 They helped me when I needed help. They had some nice caregivers. I am a current client of this provider

5 4 1

Pamela R_1 2021-12-29 The caregiver is aware of my condition. Whenever I call I always have someone to speak with. I am a current client of this provider

5 5 1

Rene D_1 2021-12-20 They are pretty consistent and dependable. We were able to get some steady aides that have been with him for a year now after a bit of a rocky start. I am a current client of this provider

5 5 1

Dr. Herbert B 2021-12-16 They should make sure the workers are vaccinated and wear mask. I like that they is a variety of individuals that are available to provide service. I am a current client of this provider

5 3 1

Terese K 2021-12-14 I know that the client is cared for so I can run out and do errands. This agency matched the client with the right caregiver. Her needs were met. I am a current client of this provider

5 5 1

Dr. Robert M 2021-12-07 We couldn't do this without the caregiver. My husband would not be employed without the agency and I moved here to be here with my dad from Colorado. It is a huge impact on our lives. We just love our caregiver from Family Tree In-Home Care. She has done so much for my father. He is 85 years old and is not an easy person to work with and she is so amazing. I am a current client of this provider

5 5 1

Anonymous_5427 2021-11-29 With most of the caregivers, you feel like they really care. I think some of the caregivers need a little more training. They could have training on how to deal with the family. I am a current client of this provider

5 4 1

Robin G_4 2021-11-24 It was a minimal visit of four hours when we needed them. They helped to provide companionship and the caregiver showed up on time. It was recommended to us by the facility she lives in. Family Tree In-Home Care was on time and showed up when they were supposed to. I am a past client of this provider

5 4 1

Nicholas C 2021-11-24 They have provided quality care. They are responsive. I am a current client of this provider

5 5 1

Carra M 2021-11-23 They were very punctual and always cheerful. I've already recommended them. What I like most was the caregiver I was paired with, she was perfect. I am a past client of this provider

5 5 1

Cathy H_12 2021-11-10 I don't worry about things from my side of things. I like the continuity of them sending people to us. I am a current client of this provider

5 5 1

Alex P_3 2021-10-22 The most helpful thing was them being consistent in sending the same person every time. They were super kind and caring, always attentive to what the client needed. I am a past client of this provider

5 5 1

Page W 2021-10-12 They did a great job. They do a good job running thing. I am a current client of this provider

5 4 1

Cynthia S_13 2021-10-12 Because it gives me a piece of mind to know that someone is with my mom. They are reliable, and the people giving service are very good. I am a current client of this provider

5 5 1

Janet L_11 2021-10-07 The agency helped me with my daily living. The agency had good caregivers. I am a past client of this provider

5 5 1

Judy W_25 2021-09-29 The caregiver who helped me helped me to feel so comfortable. Covid made me feel vulnerable and she was so kind and gentle. They were responsive to our needs. I am a past client of this provider

5 5 1

Anonymous_5192 2021-09-27 They gave me a peace of mind. I liked that they were extremely responsive. I am a past client of this provider

5 5 1

Linda N_7 2021-09-22 They are very efficient. I like that they do what they say they are going to do. I am a current client of this provider

5 5 1

Gail S_15 2021-09-14 They could make my life easier by being more interactive with my mom. The person they have coming out is taking my mother to her own personal doctor appointments. I am a current client of this provider

5 3 1

Rob Robbins 2021-09-11 We specifically asked for a caregiver that was Covid-19 vaccinated. They ignored our request and sent someone to my mother's house who did not meet the criteria. When we pointed this out to Ellen, the office manager, she claimed she would find a vaccinated person. Instead, she just stopped calling us back. They literally endangered my mother's life with the carelessness in which they made the assignment against our directives. Avoid using this agency. I am a current client of this provider

5 1 1

Johanna C 2021-08-27 They keep the house tidy. They make sure he gets his treatments. The caregivers are top-notch. The take care of my dad. I am a current client of this provider

5 5 1

John Z_5 2021-08-19 When they come, they are very helpful. They need to make sure their caregivers show up and if they can't, they need to find a replacement. I am a current client of this provider

5 4 1

Carrie F 2021-08-09 It freed me up to do things, so I am not tied to my mother all the time, which has been helpful. They were very prompt and very quickly responded to my inquiry when I first contacted them. I am a current client of this provider

5 5 1

Elizabeth J_5 2021-07-30 Sometimes they wouldn't show up until 1pm, and that left me alone. Someone was supposed to be here at 9 in the morning and they didn't show up. This was almost every day of the two weeks. I am a past client of this provider

5 1 1

Robert S_74 2021-07-23 It's hard for me to learn to use the services, since I have done the care myself until now, but they have really helped. They are very prompt. The lady that is here now gives my wife very close care. I am a current client of this provider

5 5 1

Mark H_11 2021-07-19 They need consistent trained help. The caregivers need to know how to do and what they need to do before they come. They could make sure they have more consistent help. I am a current client of this provider

5 4 1

PatrickIndy 2021-07-09 Up front experience was fine. When service started, caregivers were late or didn't show up. One caregiver left shift and never came back leaving client who was 24/7 alone and unsupervised. They over charged me on the invoice. I have yet to receive refund or credit. I have yet to hear why caregiver left shift and never came back. I have left several messages on their family portal and never received a response. I am a past client of this provider

5 2 1

Anonymous_5009 2021-07-07 We haven't had them too long. One caregiver is really good. I am a current client of this provider

5 4 1

Richard G_30 2021-06-26 The services have been extremely helpful. It relieves me and my family from a lot of the load of caring for her. I like that the people have been good. They work well with us. I am a current client of this provider

5 5 1

Mrs. J_11 2021-06-23 Our caregiver has really helped us. They offer training and education for our caregiver and benefits not available at the other company. We want to take good care of her since she takes excellent care of my husband. They have a lot of experience and I know the history of the company. I am a current client of this provider

5 5 1

Anna P_1 2021-06-17 I got the workouts they needed me to do. They tried to help me rebuild the muscle I lost. They can keep their appointments. The staff is good, but they were supposed to show up once a week. There were two weeks when no one showed up. I would like more nurses to be available and come to this area. They had one and then told me they could not make it due to car trouble. I am a past client of this provider

5 4 1

Steven T_2 2021-06-07 She works hard and they always have the things that I need for me to help. I like my caregivers, she is wonderful. She comes on time. I am a current client of this provider

5 5 1

Carmen S_5 2021-06-03 The director has been helpful in coming out when the caregiver is not available. Everyone I have talked to has been helpful, super nice, and truly invested in my dad's care. I am a current client of this provider

5 5 1

Herb S_3 2021-05-24 Without these services it would not be possible to keep the client in her home. I like the consistency, there is very little turnover. My mother is comfortable with each of the caregivers. I am a current client of this provider

5 5 1

Maryann B 2021-05-20 The client was wandering since her dementia was getting bad, they watched over her and helped with hygiene. They handled everything well, I didn't have to do anything. It was so hands off for me. I am a past client of this provider

5 5 1

Colette K 2021-05-04 They have always been flexible and timely when we ask questions. We have had the same caregiver and we are very happy with Martha and the care she provides. I am a current client of this provider

5 5 1

Evanda F 2021-05-04 It has really helped her to have someone with her and assist her with laundry. They are very good at making sure that they are here to support us with the best care possible. I am a current client of this provider

5 5 1

Sam H_1 2021-04-30 The company isn't doing anything wrong, but we were seeking their help because of my mom's situation. My mother's health is failing rapidly and so we got these services as well. My mother is getting much better though, which surprised everyone, and now we don't need this company as much. I like that the company is knowledgeable. I am a current client of this provider

5 4 1

Martha V 2021-04-26 The agency could have made my life easier by having the caregiver clean the bathroom. I liked that the man who took care of my dad was personable and he was able to get my dad to do what he needed to do. I am a past client of this provider

5 4 1

Anonymous_4691 2021-04-24 It is very helpful. They should have a plan, though, in case the caregiver cannot come. That way I don't have to contemplate leaving work. That is a lot of stress on me. They should work on their communication and punctuality. I am a current client of this provider

5 4 1

Carol R_21 2021-04-13 They were just with my dad since he was isolated for a year prior. They could call when there was a different caregiver coming. I am a past client of this provider

5 4 1

Barbara S_52 2021-04-13 They had digital invoices, receipts and we can set up auto pay which makes my life much easier. I would tell a friend that I liked the ease of billing and scheduling. The staff I'm working with has been excellent for my dad. I am a current client of this provider

5 5 1

Ernest G_1 2021-04-06 They could have ensured consistent scheduling. They have good communication with the clients and the caregivers. I am a past client of this provider

5 4 1

Joann H_7 2021-03-30 I can't get in the kitchen so they help me with fixing meals. They help with the routine care. A couple of their aides spent a lot of time on their phones. I am a current client of this provider

5 4 1

Noel R_1 2021-03-19 I was very satisfied and they helped me a great deal. I like the employees they sent. I am a past client of this provider

5 5 1

Russell C_3 2021-03-15 My husband is 100% handicapped. This gives me a chance to get out and do other things. They are on time and do a good job. They are friendly and nice. I am a current client of this provider

5 4 1

Patricia A_16 2021-03-08 They are very personable. I would like them to have more substitutes for caregivers. I am a past client of this provider

5 4 1

Samantha N_1 2021-02-25 They understand who Rodney is as a person so the aide is very accommodating to his needs. He keeps Rodney at the forefront all the time. My company partners with them so I will always refer them because they do a great job. I am a current client of this provider

5 5 1

Anonymous_4503 2021-02-23 I wasn't really suited for home care because I am very independent. The agency was a ways away and they didn't have enough caregivers to send to me. The caregivers didn't show up and I think one took a phone charger from me. I am a current client of this provider

5 3 1

Sean M_3 2021-02-20 It allows me to make sure my parents are okay. It helps them stay in their house. The do a good job at keeping in contact with me. It would be nice if their in home care providers would be a little more medically trained. I am a current client of this provider

5 4 1

Molly S_1 2021-02-18 They showed me how to do things and gave me extra help. The caregivers are very good at what they did. However, they got bored because I didn't have much to do. I am a current client of this provider

5 4 1

John M_53 2021-02-18 A lot of things happened really fast. The last few days were pretty bad. Jean got a long fine with some girls, but others weren't good. We asked that one not come back. A couple of the girls who came over were just not qualified to do the work. But some were good. Some didn't know how to provide nursing services. I am a past client of this provider

5 3 1

Lynn A_3 2021-02-17 They could have been more helpful and they could have interacted more with her. I realized that they hung on to the deposit and they took forever to return it. I am a past client of this provider

5 2 1

Anonymous_4387 2021-01-28 They help with housekeeping and they do whatever I ask them. I like those that are helpful and sensible. They get work done. I am a current client of this provider

5 4 1

Joyce L_11 2021-01-28 She does everything I need to her to do and things I don't ask her to do so she goes above and beyond. They should not charge so much and bring more caregivers. I am a current client of this provider

5 4 1

Anonymous_4385 2021-01-26 They help me out and they do what I want. I like some of the caregiver that they have sent. I am a current client of this provider

5 4 1

Dina M_2 2021-01-20 They could make our lives easier by communicating with our family more. They could communicate more with the families. I would like to hear from them with other avenues, not just phone calls. Maybe email or text us. I am a current client of this provider

5 4 1

Yolanda C 2021-01-08 They take care of my mother so that I can have a break. I can do what I have to do. The caretakers we have had are trustworthy and I like how they provide care. I am a current client of this provider

5 5 1

Linda S_42 2020-12-21 They helped him by providing companionship. I didn't have to worry about staff turnover. I am a past client of this provider

5 5 1

Theresa M_7 2020-12-19 If we did not have them she would have to be in a facility. They make meals. I like the caregivers. They have been good with my mom and they have been reliable. I am a current client of this provider

5 5 1

Kathlene Susan D 2020-12-15 The services help to make my life easy. The caregivers help to make the company good. I am a current client of this provider

5 5 1

Eileen E 2020-12-09 I needed them when I got out of the hospital and they were able to come. Their billing procedures were very good. I am a past client of this provider

5 5 1

Michael L_18 2020-11-30 She helps with sore muscles. They have made all the difference. My mom really likes them. I am a current client of this provider

5 5 1

Julie B_10 2020-11-25 I work full-time, so I needed to have someone in the home otherwise I couldn't have gone to work. We were very happy with them. They had the best home care providers of all the companies we have used previously. I am a past client of this provider

5 5 1

Buck B_1 2020-11-21 The most helpful is that they are there for my parents when they need something. My mom has enjoyed the one person that she has, who has been very consistent. I am a current client of this provider

5 5 1

Richard R_12 2020-11-19 They are doing fine. We have gone through a lot of people though. We have had some issues with people not showing up in the afternoon. I am a current client of this provider

5 4 1

Jeanne D_1 2020-11-18 They needed to be on-time. They needed to leave when the shift ended. I would have liked for them to have substitutes that were adequate. They needed to care about their clients. They needed to check on their clients. We never received calls. We even had caregivers not show up for their shifts. I am a past client of this provider

5 1 1

Bruce Flanders 2020-11-09 The caring staff took 24-hour care of my mother for two months, until she died. I was pleased with their transparency in documenting their time as well as services rendered. The staff made a difficult time bearable. I am a past client of this provider

5 5 1

Diana V_3 2020-10-29 We didn't have any problems with them. They helped with managing her medication. Management was thorough and provided a lot of information we used. We were lucky to find someone so informed about dementia. I am a past client of this provider

5 5 1

Sherry H_6 2020-10-22 I didn't worry about her through the night because she had someone there in case she tried to get up. I liked that they had great communication and handled the billing. I am a past client of this provider

5 5 1

Mary M_49 2020-10-15 They help the most with just communicating well with me and letting me know that my mother is being well taken care of. I like that they have been able to cover the times that I need, which is around the clock care. I am a current client of this provider

5 5 1

Leslie F_2 2020-09-28 At first, when they first started, they were not giving me information, so I did not know for sure who was going to be coming. They could let me know. The people that they send are great and do a great job. They work hard on making sure that we get what we need. I am a current client of this provider

5 4 1

Kevin D_2 2020-09-28 They bathed my mother and got her up in the morning. They could figure out the billing shifts. They ended up taking it from my father's account and I didn't like that. I am a past client of this provider

5 4 1

Jason P_2 2020-09-22 They have helped me the most by having good communication on when they are coming, and when they schedule appointments. I like their professionalism and their genuine concern. I am a current client of this provider

5 5 1

Suzette Q 2020-09-11 They have been very flexible. My mother has memory issues so the caregivers have been very flexible and helpful. They keep her busy. They have sent excellent caregivers and the one we have now is exceptional. We are happy with her. They help her dress. I am a current client of this provider

5 5 1

Walter J 2020-09-11 If the caregiver is ill or not able to come in that day, they get a replacement, and that is good. They had a range of services that we were looking for. They made sure that she had home-cooked meals. They had the main things that we were looking for. I am a current client of this provider

5 5 1

Ladd L 2020-08-27 It helps me to get up and down and provides some social interaction. The caregivers have been good and it's been easy. I am a current client of this provider

5 5 1

Jason P_1 2020-08-20 They keep up with things via texting. The health care really helps us out. They are professional and friendly, they always check up on us. I am a current client of this provider

5 5 1

Anonymous_3976 2020-08-20 They were able to get me a caregiver at the times that I needed someone to drive me to the doctor. That was very helpful. I like that you can call when you need them. You don't have to have a set schedule. I am a current client of this provider

5 5 1

Frank M_13 2020-08-20 It allowed my mom to get some desperately needed sleep. One of the things I did like is that it is the same price whether it is on the weekend or week day. I am a current client of this provider

5 5 1

Esdras N 2020-08-20 The services provide all the care my husband needs. Family Tree In-Home Care is a good company. When we need something they get it to us quickly. I am a current client of this provider

5 5 1

Evelyn L_10 2020-08-20 They make sure I get to my appointments and they are very good drivers. They have been competent. I am a current client of this provider

5 5 1

Joyce K_9 2020-07-29 They took good care of him and kept him happy. They were easy to work with and they were always there for me. I am a past client of this provider

5 5 1

Michelle H_9 2020-07-28 The caregiver is a gem. They have been easy to work with. I am a current client of this provider

5 5 1

John K_36 2020-07-22 They lift the burden of day to day activities. They make me feel like I can act like a daughter and not a caregiver. I am a current client of this provider

5 5 1

Laura C_10 2020-07-14 I look forward to them. They clean for me. They take care of my house very well. I am a current client of this provider

5 5 1

Melvel C 2020-07-14 They help me out so I do not have to rush over to see if she has fallen since Keisha is there. They can send me a receipt. They have been really honest with me. The communication to me is a big deal. I am a current client of this provider

5 4 1

Anonymous_3791 2020-06-25 They needed more training on caregiving because they would just sit there. I feel that the caregivers did not listen to what we asked them to do. We asked them to wear a mask and gloves and a couple of the people would not do it. I am a past client of this provider

5 3 1

Mimi C 2020-06-23 Everybody is very conscientious and takes good care of the client. I feel secure with him in their care. They are very reliable and responsive. I am a current client of this provider

5 5 1

Melinda B_1 2020-06-17 I think it's helping him out a lot. He looks a lot better and he's gaining his weight back. He's there all the time, and before they came he was just lying in bed doing nothing and not even paying attention to the TV. I think them being there helping him is great. My husband has enjoyed having them there. They take care of him very well. That's about all I can say because I can't see it because we're not allowed into the facilities anymore. I am a current client of this provider

5 5 1

SherydJackson 2016-09-06 I couldn't have asked for more caring, competent caregivers who cared for mother as if she was their own. They are like a blessing to me. I am a current client of this provider

5 5 1

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2021

Family Tree In-Home Care San Antonio (800) 973-1841

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Reviews of Family Tree In-Home Care San Antonio

117 Reviews Write a review

Home Care Reviews for Family Tree In-Home Care San Antonio

May 27, 2022

By Mary K_38

I am a past client of this provider

They helped me with my husband with showers and just to have them here. They are very timely with requests and had a great staff.

May 23, 2022

By Robert C_62

I am a current client of this provider

She has impacted my life by comforting me in my experience of recovering from the loss of my wife. When I first started the service, three of the caretakers were not acceptable. I told them we did not want them and eventually we got Olivia. It depends on the individual that is designated to take care of me.

May 19, 2022

By Charles H_22

I am a current client of this provider

It take the pressure on us from worrying about them. I love Rose who is the main caregiver, she is fantastic, everyone that has come over has been fantastic.

May 09, 2022

By Victoria O

I am a current client of this provider

They have stayed professional with the client. Regardless of the challenges and the changes they have provided professionalize.

May 09, 2022

By Bill B_25

I am a current client of this provider

My provider gives us back our time and seems to really care about my mom. I like the people because they are empathetic.

April 29, 2022

By Diane N_6

I am a current client of this provider

My wife has an anxiety problem that makes it hard to shower. The caregiver, Leslie, is excellent with her. My wife has been able to shower. One of the issues I have is that when calling and leaving a message we don't always get a timely callback.

April 27, 2022

By Michael T_19

I am a current client of this provider

They have the ability to fine someone fast for me. I like that they are reliable.

April 27, 2022

By Brandy D

I am a current client of this provider

She gets him out and exercises with him or else he wouldn't do that. They are very attentive and the person we have right now we love.

April 23, 2022

By Anonymous_5952

I am a current client of this provider

It makes us feel more in touch with people. One thing I would tell a friend is the caregiver is friendly.

April 13, 2022

By Diana R_6

I am a current client of this provider

They give her daily medications twice a day. They fed the dog before it died then they helped her deal with the loss. They are flexible with our schedule. We are not stuck with 4 hours, we can get 10 minutes if we need it. I like that they can meet our specific needs.

April 13, 2022

By Roland M_2

I am a past client of this provider

I think they did as good as they could. I think they can improve on the providers not showing for their shifts.

April 12, 2022

By Beverly P_7

I am a past client of this provider

By being there for 24 hours, coming on time, and knowing what to do, they helped me the most. I like the quality of their services.

March 15, 2022

By Lacey A_1

I am a current client of this provider

They have helped us take care of her doctor's appointments. I like that they are easy to deal with.

March 15, 2022

By Frank K_7

I am a current client of this provider

They have not seriously impacted it because the people that come here are good. Some of the caregivers show up 1 1/2-5 hours late.

March 07, 2022

By Emily "Becky" L

I am a current client of this provider

Everyone is nice and they know what they are doing they have also been able to help me and my grandma. I would like consistent caregivers to come.

March 07, 2022

By Anonymous_5882

I am a current client of this provider

I don't know what I'd do without them. They accomplish my showers, putting my shirts on. I have fallen before, and they were there for me. They are sociable and they talk to me like a human being.

February 23, 2022

By Karen S_40

I am a past client of this provider

The company is thorough and provided me with great help. I have already recommended them and I liked their prompt response.

February 22, 2022

By Betty Arlene B

I am a past client of this provider

They need to call me back. The agency needs to communicate and provide care. Our caregiver quit and I haven't received a call back yet.

February 11, 2022

By * Batlett C

I am a past client of this provider

They really gave the client good suggestions on what needed to happen. They immediately had a replacement ready when a nurse could not come.

February 07, 2022

By Gloria L_11

I am a current client of this provider

We only have someone coming on Fridays and Saturdays, but it makes a difference because we share the care of my mother who is bedridden. My sisters come and it allows us to have time off. The lady that comes is very good with her. We had trouble initially. We wanted the same person over and over. What I understood is that they were putting it on some kind of board to see if someone would take the spot. They never found us a permanent person - we did it ourselves.

January 28, 2022

By Hector H

I am a current client of this provider

They are prompt. I like the service they provide me with.

January 24, 2022

By Susan F_35

I am a current client of this provider

They come in and put her completion socks. They are reliable and timely.

January 24, 2022

By Nan A_1

I am a past client of this provider

They were incredibly responsive when I called to see how things were going. They responded beautifully on very short notice and have people who did a very good job.

January 24, 2022

By Nancy C_24

I am a past client of this provider

It was a problem when we couldn't get anyone in and didn't know to look. They were not able to communicate when someone would come, it was not that they didn't have people because everyone has that problem, they just didn't communicate those changes. .

January 24, 2022

By Anonymous_5699

I am a current client of this provider

The services have had a great impact. The caregiver is sufficient. This agency is pretty flexible.

January 18, 2022

By Sallie S_1

I am a past client of this provider

They can offer to do more things, everyone came on time and were helpful to a certain extent. They can improve on having the caregivers being screened better. One caregiver couldn't read English and burned my food in the microwave.

January 11, 2022

By Anonymous_5586

I am a current client of this provider

They helped me when I needed help. They had some nice caregivers.

December 29, 2021

By Pamela R_1

I am a current client of this provider

The caregiver is aware of my condition. Whenever I call I always have someone to speak with.

December 20, 2021

By Rene D_1

I am a current client of this provider

They are pretty consistent and dependable. We were able to get some steady aides that have been with him for a year now after a bit of a rocky start.

December 16, 2021

By Dr. Herbert B

I am a current client of this provider

They should make sure the workers are vaccinated and wear mask. I like that they is a variety of individuals that are available to provide service.

December 14, 2021

By Terese K

I am a current client of this provider

I know that the client is cared for so I can run out and do errands. This agency matched the client with the right caregiver. Her needs were met.

December 07, 2021

By Dr. Robert M

I am a current client of this provider

We couldn't do this without the caregiver. My husband would not be employed without the agency and I moved here to be here with my dad from Colorado. It is a huge impact on our lives. We just love our caregiver from Family Tree In-Home Care. She has done so much for my father. He is 85 years old and is not an easy person to work with and she is so amazing.

November 29, 2021

By Anonymous_5427

I am a current client of this provider

With most of the caregivers, you feel like they really care. I think some of the caregivers need a little more training. They could have training on how to deal with the family.

November 24, 2021

By Robin G_4

I am a past client of this provider

It was a minimal visit of four hours when we needed them. They helped to provide companionship and the caregiver showed up on time. It was recommended to us by the facility she lives in. Family Tree In-Home Care was on time and showed up when they were supposed to.

November 24, 2021

By Nicholas C

I am a current client of this provider

They have provided quality care. They are responsive.

November 23, 2021

By Carra M

I am a past client of this provider

They were very punctual and always cheerful. I've already recommended them. What I like most was the caregiver I was paired with, she was perfect.

November 10, 2021

By Cathy H_12

I am a current client of this provider

I don't worry about things from my side of things. I like the continuity of them sending people to us.

October 22, 2021

By Alex P_3

I am a past client of this provider

The most helpful thing was them being consistent in sending the same person every time. They were super kind and caring, always attentive to what the client needed.

October 12, 2021

By Page W

I am a current client of this provider

They did a great job. They do a good job running thing.

October 12, 2021

By Cynthia S_13

I am a current client of this provider

Because it gives me a piece of mind to know that someone is with my mom. They are reliable, and the people giving service are very good.

October 07, 2021

By Janet L_11

I am a past client of this provider

The agency helped me with my daily living. The agency had good caregivers.

September 29, 2021

By Judy W_25

I am a past client of this provider

The caregiver who helped me helped me to feel so comfortable. Covid made me feel vulnerable and she was so kind and gentle. They were responsive to our needs.

September 27, 2021

By Anonymous_5192

I am a past client of this provider

They gave me a peace of mind. I liked that they were extremely responsive.

September 22, 2021

By Linda N_7

I am a current client of this provider

They are very efficient. I like that they do what they say they are going to do.

September 14, 2021

By Gail S_15

I am a current client of this provider

They could make my life easier by being more interactive with my mom. The person they have coming out is taking my mother to her own personal doctor appointments.

September 11, 2021

By Rob Robbins

I am a current client of this provider

We specifically asked for a caregiver that was Covid-19 vaccinated. They ignored our request and sent someone to my mother's house who did not meet the criteria. When we pointed this out to Ellen, the office manager, she claimed she would find a vaccinated person. Instead, she just stopped calling us back. They literally endangered my mother's life with the carelessness in which they made the assignment against our directives. Avoid using this agency.

August 27, 2021

By Johanna C

I am a current client of this provider

They keep the house tidy. They make sure he gets his treatments. The caregivers are top-notch. The take care of my dad.

August 19, 2021

By John Z_5

I am a current client of this provider

When they come, they are very helpful. They need to make sure their caregivers show up and if they can't, they need to find a replacement.

August 09, 2021

By Carrie F

I am a current client of this provider

It freed me up to do things, so I am not tied to my mother all the time, which has been helpful. They were very prompt and very quickly responded to my inquiry when I first contacted them.

July 30, 2021

By Elizabeth J_5

I am a past client of this provider

Sometimes they wouldn't show up until 1pm, and that left me alone. Someone was supposed to be here at 9 in the morning and they didn't show up. This was almost every day of the two weeks.

July 23, 2021

By Robert S_74

I am a current client of this provider

It's hard for me to learn to use the services, since I have done the care myself until now, but they have really helped. They are very prompt. The lady that is here now gives my wife very close care.

July 19, 2021

By Mark H_11

I am a current client of this provider

They need consistent trained help. The caregivers need to know how to do and what they need to do before they come. They could make sure they have more consistent help.

July 09, 2021

By PatrickIndy

I am a past client of this provider

Up front experience was fine. When service started, caregivers were late or didn't show up. One caregiver left shift and never came back leaving client who was 24/7 alone and unsupervised. They over charged me on the invoice. I have yet to receive refund or credit. I have yet to hear why caregiver left shift and never came back. I have left several messages on their family portal and never received a response.

July 07, 2021

By Anonymous_5009

I am a current client of this provider

We haven't had them too long. One caregiver is really good.

June 26, 2021

By Richard G_30

I am a current client of this provider

The services have been extremely helpful. It relieves me and my family from a lot of the load of caring for her. I like that the people have been good. They work well with us.

June 23, 2021

By Mrs. J_11

I am a current client of this provider

Our caregiver has really helped us. They offer training and education for our caregiver and benefits not available at the other company. We want to take good care of her since she takes excellent care of my husband. They have a lot of experience and I know the history of the company.

June 17, 2021

By Anna P_1

I am a past client of this provider

I got the workouts they needed me to do. They tried to help me rebuild the muscle I lost. They can keep their appointments. The staff is good, but they were supposed to show up once a week. There were two weeks when no one showed up. I would like more nurses to be available and come to this area. They had one and then told me they could not make it due to car trouble.

June 07, 2021

By Steven T_2

I am a current client of this provider

She works hard and they always have the things that I need for me to help. I like my caregivers, she is wonderful. She comes on time.

June 03, 2021

By Carmen S_5

I am a current client of this provider

The director has been helpful in coming out when the caregiver is not available. Everyone I have talked to has been helpful, super nice, and truly invested in my dad's care.

May 24, 2021

By Herb S_3

I am a current client of this provider

Without these services it would not be possible to keep the client in her home. I like the consistency, there is very little turnover. My mother is comfortable with each of the caregivers.

May 20, 2021

By Maryann B

I am a past client of this provider

The client was wandering since her dementia was getting bad, they watched over her and helped with hygiene. They handled everything well, I didn't have to do anything. It was so hands off for me.

May 04, 2021

By Colette K

I am a current client of this provider

They have always been flexible and timely when we ask questions. We have had the same caregiver and we are very happy with Martha and the care she provides.

May 04, 2021

By Evanda F

I am a current client of this provider

It has really helped her to have someone with her and assist her with laundry. They are very good at making sure that they are here to support us with the best care possible.

April 30, 2021

By Sam H_1

I am a current client of this provider

The company isn't doing anything wrong, but we were seeking their help because of my mom's situation. My mother's health is failing rapidly and so we got these services as well. My mother is getting much better though, which surprised everyone, and now we don't need this company as much. I like that the company is knowledgeable.

April 26, 2021

By Martha V

I am a past client of this provider

The agency could have made my life easier by having the caregiver clean the bathroom. I liked that the man who took care of my dad was personable and he was able to get my dad to do what he needed to do.

April 24, 2021

By Anonymous_4691

I am a current client of this provider

It is very helpful. They should have a plan, though, in case the caregiver cannot come. That way I don't have to contemplate leaving work. That is a lot of stress on me. They should work on their communication and punctuality.

April 13, 2021

By Carol R_21

I am a past client of this provider

They were just with my dad since he was isolated for a year prior. They could call when there was a different caregiver coming.

April 13, 2021

By Barbara S_52

I am a current client of this provider

They had digital invoices, receipts and we can set up auto pay which makes my life much easier. I would tell a friend that I liked the ease of billing and scheduling. The staff I'm working with has been excellent for my dad.

April 06, 2021

By Ernest G_1

I am a past client of this provider

They could have ensured consistent scheduling. They have good communication with the clients and the caregivers.

March 30, 2021

By Joann H_7

I am a current client of this provider

I can't get in the kitchen so they help me with fixing meals. They help with the routine care. A couple of their aides spent a lot of time on their phones.

March 19, 2021

By Noel R_1

I am a past client of this provider

I was very satisfied and they helped me a great deal. I like the employees they sent.

March 15, 2021

By Russell C_3

I am a current client of this provider

My husband is 100% handicapped. This gives me a chance to get out and do other things. They are on time and do a good job. They are friendly and nice.

March 08, 2021

By Patricia A_16

I am a past client of this provider

They are very personable. I would like them to have more substitutes for caregivers.

February 25, 2021

By Samantha N_1

I am a current client of this provider

They understand who Rodney is as a person so the aide is very accommodating to his needs. He keeps Rodney at the forefront all the time. My company partners with them so I will always refer them because they do a great job.

February 23, 2021

By Anonymous_4503

I am a current client of this provider

I wasn't really suited for home care because I am very independent. The agency was a ways away and they didn't have enough caregivers to send to me. The caregivers didn't show up and I think one took a phone charger from me.

February 20, 2021

By Sean M_3

I am a current client of this provider

It allows me to make sure my parents are okay. It helps them stay in their house. The do a good job at keeping in contact with me. It would be nice if their in home care providers would be a little more medically trained.

February 18, 2021

By Molly S_1

I am a current client of this provider

They showed me how to do things and gave me extra help. The caregivers are very good at what they did. However, they got bored because I didn't have much to do.

February 18, 2021

By John M_53

I am a past client of this provider

A lot of things happened really fast. The last few days were pretty bad. Jean got a long fine with some girls, but others weren't good. We asked that one not come back. A couple of the girls who came over were just not qualified to do the work. But some were good. Some didn't know how to provide nursing services.

February 17, 2021

By Lynn A_3

I am a past client of this provider

They could have been more helpful and they could have interacted more with her. I realized that they hung on to the deposit and they took forever to return it.

January 28, 2021

By Anonymous_4387

I am a current client of this provider

They help with housekeeping and they do whatever I ask them. I like those that are helpful and sensible. They get work done.

January 28, 2021

By Joyce L_11

I am a current client of this provider

She does everything I need to her to do and things I don't ask her to do so she goes above and beyond. They should not charge so much and bring more caregivers.

January 26, 2021

By Anonymous_4385

I am a current client of this provider

They help me out and they do what I want. I like some of the caregiver that they have sent.

January 20, 2021

By Dina M_2

I am a current client of this provider

They could make our lives easier by communicating with our family more. They could communicate more with the families. I would like to hear from them with other avenues, not just phone calls. Maybe email or text us.

January 08, 2021

By Yolanda C

I am a current client of this provider

They take care of my mother so that I can have a break. I can do what I have to do. The caretakers we have had are trustworthy and I like how they provide care.

December 21, 2020

By Linda S_42

I am a past client of this provider

They helped him by providing companionship. I didn't have to worry about staff turnover.

December 19, 2020

By Theresa M_7

I am a current client of this provider

If we did not have them she would have to be in a facility. They make meals. I like the caregivers. They have been good with my mom and they have been reliable.

December 15, 2020

By Kathlene Susan D

I am a current client of this provider

The services help to make my life easy. The caregivers help to make the company good.

December 09, 2020

By Eileen E

I am a past client of this provider

I needed them when I got out of the hospital and they were able to come. Their billing procedures were very good.

November 30, 2020

By Michael L_18

I am a current client of this provider

She helps with sore muscles. They have made all the difference. My mom really likes them.

November 25, 2020

By Julie B_10

I am a past client of this provider

I work full-time, so I needed to have someone in the home otherwise I couldn't have gone to work. We were very happy with them. They had the best home care providers of all the companies we have used previously.

November 21, 2020

By Buck B_1

I am a current client of this provider

The most helpful is that they are there for my parents when they need something. My mom has enjoyed the one person that she has, who has been very consistent.

November 19, 2020

By Richard R_12

I am a current client of this provider

They are doing fine. We have gone through a lot of people though. We have had some issues with people not showing up in the afternoon.

November 18, 2020

By Jeanne D_1

I am a past client of this provider

They needed to be on-time. They needed to leave when the shift ended. I would have liked for them to have substitutes that were adequate. They needed to care about their clients. They needed to check on their clients. We never received calls. We even had caregivers not show up for their shifts.

November 09, 2020

By Bruce Flanders

I am a past client of this provider

The caring staff took 24-hour care of my mother for two months, until she died. I was pleased with their transparency in documenting their time as well as services rendered. The staff made a difficult time bearable.

October 29, 2020

By Diana V_3

I am a past client of this provider

We didn't have any problems with them. They helped with managing her medication. Management was thorough and provided a lot of information we used. We were lucky to find someone so informed about dementia.

October 22, 2020

By Sherry H_6

I am a past client of this provider

I didn't worry about her through the night because she had someone there in case she tried to get up. I liked that they had great communication and handled the billing.

October 15, 2020

By Mary M_49

I am a current client of this provider

They help the most with just communicating well with me and letting me know that my mother is being well taken care of. I like that they have been able to cover the times that I need, which is around the clock care.

September 28, 2020

By Leslie F_2

I am a current client of this provider

At first, when they first started, they were not giving me information, so I did not know for sure who was going to be coming. They could let me know. The people that they send are great and do a great job. They work hard on making sure that we get what we need.

September 28, 2020

By Kevin D_2

I am a past client of this provider

They bathed my mother and got her up in the morning. They could figure out the billing shifts. They ended up taking it from my father's account and I didn't like that.

September 22, 2020

By Jason P_2

I am a current client of this provider

They have helped me the most by having good communication on when they are coming, and when they schedule appointments. I like their professionalism and their genuine concern.

September 11, 2020

By Suzette Q

I am a current client of this provider

They have been very flexible. My mother has memory issues so the caregivers have been very flexible and helpful. They keep her busy. They have sent excellent caregivers and the one we have now is exceptional. We are happy with her. They help her dress.

September 11, 2020

By Walter J

I am a current client of this provider

If the caregiver is ill or not able to come in that day, they get a replacement, and that is good. They had a range of services that we were looking for. They made sure that she had home-cooked meals. They had the main things that we were looking for.

August 27, 2020

By Ladd L

I am a current client of this provider

It helps me to get up and down and provides some social interaction. The caregivers have been good and it's been easy.

August 20, 2020

By Jason P_1

I am a current client of this provider

They keep up with things via texting. The health care really helps us out. They are professional and friendly, they always check up on us.

August 20, 2020

By Anonymous_3976

I am a current client of this provider

They were able to get me a caregiver at the times that I needed someone to drive me to the doctor. That was very helpful. I like that you can call when you need them. You don't have to have a set schedule.

August 20, 2020

By Frank M_13

I am a current client of this provider

It allowed my mom to get some desperately needed sleep. One of the things I did like is that it is the same price whether it is on the weekend or week day.

August 20, 2020

By Esdras N

I am a current client of this provider

The services provide all the care my husband needs. Family Tree In-Home Care is a good company. When we need something they get it to us quickly.

August 20, 2020

By Evelyn L_10

I am a current client of this provider

They make sure I get to my appointments and they are very good drivers. They have been competent.

July 29, 2020

By Joyce K_9

I am a past client of this provider

They took good care of him and kept him happy. They were easy to work with and they were always there for me.

July 28, 2020

By Michelle H_9

I am a current client of this provider

The caregiver is a gem. They have been easy to work with.

July 22, 2020

By John K_36

I am a current client of this provider

They lift the burden of day to day activities. They make me feel like I can act like a daughter and not a caregiver.

July 14, 2020

By Laura C_10

I am a current client of this provider

I look forward to them. They clean for me. They take care of my house very well.

July 14, 2020

By Melvel C

I am a current client of this provider

They help me out so I do not have to rush over to see if she has fallen since Keisha is there. They can send me a receipt. They have been really honest with me. The communication to me is a big deal.

June 25, 2020

By Anonymous_3791

I am a past client of this provider

They needed more training on caregiving because they would just sit there. I feel that the caregivers did not listen to what we asked them to do. We asked them to wear a mask and gloves and a couple of the people would not do it.

June 23, 2020

By Mimi C

I am a current client of this provider

Everybody is very conscientious and takes good care of the client. I feel secure with him in their care. They are very reliable and responsive.

June 17, 2020

By Melinda B_1

I am a current client of this provider

I think it's helping him out a lot. He looks a lot better and he's gaining his weight back. He's there all the time, and before they came he was just lying in bed doing nothing and not even paying attention to the TV. I think them being there helping him is great. My husband has enjoyed having them there. They take care of him very well. That's about all I can say because I can't see it because we're not allowed into the facilities anymore.

September 06, 2016

By SherydJackson

I am a current client of this provider

I couldn't have asked for more caring, competent caregivers who cared for mother as if she was their own. They are like a blessing to me.

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About Family Tree In-Home Care San Antonio

Family Tree In-Home Care San Antonio is an in-home care provider serving San Antonio, Texas and the surrounding area. Family Tree In-Home Care San Antonio offers non-medical services in the home, such as meal preparation, housekeeping, and transportation. Contact the provider for more details on home care services and rates.

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Services and Amenities of Family Tree In-Home Care San Antonio

Agency Type

Full Service Agency

Range of services

Companion Care
Personal Care Assistants
Range Of Services Extra: Rn Delegated, Medically Necessary Tasks

Types of care

Transportation: Yes
Doctor Visit Companionship
Light Housekeeping
Transfer Assistance
Dressing And Grooming
Bathing And Toileting
Exercise
Walking Wheelchair Assistance
Memory Care
Companionship
Meal Preparation
Errand And Grocery Assistance

Travel

Travel Details: Staff Will Travel 1 15 Miles To Provide Care

Screening

In Person Interviews
Reference Checks
Driving Record Check
Credit Check
Residency Confirmation
Drug Screening

Training

Continual Training

Training Areas

Patient Transfers
Memory Care Training
Validation Techniques
Training Areas Extra: Oral Care, Hydration, Mental Health, Diabetes, Hospice

Payment options

Insurance
Credit Card
Check

Payment details

Payroll Provided For Caregivers

Bonded/insured

Bonded And Insured

Licenses

Licenses: HCSSA (PAS)

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2021

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