VITAS Healthcare Dallas, TX

Offers Hospice

26 Reviews
Call (800) 973-1841
VITAS Healthcare (800) 973-1841

Reviews of VITAS Healthcare

26 Reviews Write a review

Hospice Reviews for VITAS Healthcare

February 11, 2019

By rlm01

I am a past client of this provider

Terrible experience. Intake nurse arrived on time, but spent almost 3 hours completing paperwork. We decided to review the information over the weekend and decide on Monday whether to stop treatments and go with hospice. On Monday we decided to go ahead, and Vitas sent another nurse to "complete" paperwork and get us started. She spent another 2 hours asking the same questions, taking pictures of the same drug bottles, and filling out more paperwork. The next day, the nurse assigned to us came by. More paperwork, asking same questions, looking at same drugs. The only thing she did for my husband was take vitals and schedule an aide to come later in the week. The next day my husband falls and I had extreme difficulty getting him off the floor. I called Vitas to tell them I had to have some additional help. They sent a chaplain, who encouraged me to call family members to stay with me and help me. On day 4 the aide comes. She was supposed to know my husband was not ambulatory but seemed surprised by that. She had no supplies, saying someone else should have delivered them, and did nothing. Then that same night I called the emergency number as my husband was in a lot of pain and agitated. They were going to dispatch a nurse immediately. Over an hour later I called back, and the nurse had not yet been reached. My husband died before she even called me. Here it is 10 days later, and they still have not picked up their bed and equipment, which should have been taken away the day he passed away. We were only with Vitas 4 days, but it was an awful experience. I understand he was at end of life, but no one really did anything for either my husband or me.

Provider Response

Thank you for providing this valuable feedback. We understand our management team has been in touch with you regarding these concerns and has taken appropriate action that you are satisfied with. Please accept our condolences for your loss.

May 22, 2017

By tatiana-s

I am a past client of this provider

Thank you for the respectful and caring treatment you gave my mother. Thank you to all of you who made mother’s passing easier to bear. The Vitas Healthcare team did an excellent job in all areas, we couldn’t have asked for better service.

May 16, 2017

By mikearl

I am a past client of this provider

If you're looking for a hospice that over promises and under delivers then by all means choose Vitas. They care and when I say that I mean they care about making money. You won't get much care and compassion for your loved one just the basic attitude that they are not going to be around much longer. Add poor communication & unreliability and that pretty much describes them. Find another hospice !!!!

January 03, 2017

By very poor support

I am a past client of this provider

BEWARE - What they actually do is very different than what they offer you in their initial presentation. I was never able to get help with end of life documents or massages for my father. They have one number to call when you need something and it is basically just an answering service that claims they will get back to you. They rarely do. And they DO NOT provide 24 emergency care as claimed. I called repeatedly needing a nurse from the hours of 8:00 p.m. to 10:00 pm and was left alone with my very scared very short of breath father. Around midnight a nurse showed up but it was too late. I honestly felt so abandoned.

Provider Response

Patient and family satisfaction is very important to us. We truly appreciate your feedback and are surprised to read of your experience. We’d like to look into this. Please help us learn more by calling VITAS Senior General Manager Kevin Yarrow at 212-424-5600 to share your experience. He is awaiting your call. Kindest Regards, Avni Parekh.

August 03, 2016

By v5

I am a current client of the provider

I am a 63 year old Licensed Professional Counselor and a former Certified Geriatric Care Manager in Dallas, TX. Vitas' care for my 91 year old mother has been EXCEPTIONAL. They have been extremely attentive to her needs and wants. Her quality of life has steadily increased since getting on hospice care with Vitas. Mom is now able to smile when I go see her instead of complaining of the pain. Her pain is under control and she stays comfortable with their consistent oversight by the nurse. Having Vitas care for my mom has allowed all 35+ family members to create good memories of mom's last days with us. The key to getting quality care from any health provider is consistent communication with the provider's staff regarding your family's needs and desires. Vitas has responded positively in every situation that has come up. I recommend them highly and will use them again if the need arises.

Provider Response

Thank you so much for writing about your experience with our services.

May 10, 2015

By Caring104835550

I am a current client of this provider

My husband is on hospice at VITAS for about a month now. They're very good. They are professional, and they care about my husband and how he is doing. They check his blood pressure and make sure his medication is sufficient for the symptoms that he is displaying, and he gets all the medication he needs. They send an aide out to help get him cleaned up twice a week and a social worker to make sure that all of his needs are met and for paperwork that we need to fill out. It is worth recommending.

Provider Response

Dear Caring104835550, thank you for sharing your experience with us. My name is Avni, I work for VITAS and I'm based in Miami, FL. I read all online comments posted about VITAS. I hope your husband's current health is stable as can be expected. Many don't realize that hospice care is most beneficial earlier in one's journey of living with a terminal illness. I shared your review with the Dallas team some time ago. It's small gestures like yours (of leaving feedback) that help our teams know they are on the right track, and it also brings them a feeling of satisfaction to know they have been a positive force to families such as yours. Though this isn't an easy situation to digest, I'm glad to read that VITAS has been able to actively assist you and your husband. Please feel free to reach out if you have any questions. Sincerely, Avni Parekh

February 18, 2015

By mules4me

I am a past client of this provider

VITAS provided services to my mother until her death about 3 weeks ago. She was cared for by the McKinney team at home and during a short stay at a nursing home. Mom always received excellent care from the nurses and home health aides. When she needed inpatient services the team at Baylor Carrollton continued to provide excellent care to both Mom and supportive care to us. The chaplins were wonderful as we're the social workers. They really came through on their committment to provide compassionate care at the end of life. Thanks VITAS!

Provider Response

Dear mules4me, thank you for sharing your feedback regarding your experience with VITAS and our teams, including our team at Baylor Carrollton. My name is Avni Parekh and I read all the reviews that are posted about VITAS. Please accept my condolences for the loss of your mother. I am pleased to read that the care provided to your mom was excellent and keep in mind that we're still here for you if you would like more information about bereavement support. Sincerely, Avni Parekh

October 15, 2014

By nurse/daughter

I interviewed this provider

I can not respond to the quality of care from Vitas, as we never got that far. The person who came to present Vitas arrived on time, filled out paperwork for 10 min before he even addressed our family and then tried to joke with my father and brother He had an obvious smoker's cough and his clothes were not fitting properly. Now, I realize he isn't selling himself, but he is representive of the company. Clean it up!!!. My mother described him extremely accurately as a "used car salesman" that didn't really want to sell a car. Don't misunderstand, this is a delicate topic and runs high on the emotional scale. Sadly, this guy was neither present with our family or demonstrated a caring attitude.

February 09, 2014

By plogalong

I am a past client of this provider

I have only praise for the entire team at VITAS! Our family found ourselves in a very difficult situation recently with a loved one and the responsiveness, quick action, care and professionalism demonstrated by EVERY team member of VITAS, throughout the entire process, was outstanding! Obviously we were very distraught emotionally and their team took care of the critical care needs of our loved one allowing our family to focus our attention on her during her final hours. I have nothing but praise for everyone who helped us during this very trying and emotionally difficult time and would not hesitate to recommend VITAS or engage their services if we found ourselves in a situation where their services would be required. Thank you!

Provider Response

On behalf of VITAS Innovative Hospice Care, thank you for sharing your story. Testimonials like yours are a source of comfort for others facing similar issues at the end of life and also help others learn about the importance of hospice care. It is our privilege and honor to serve our patients and families and provide the best quality of care.

June 21, 2013

By Jkw0612

I am a past client of this provider

Not only did Vitas care for my wife's grandmother, they did it with dignity, respect and happiness. Everything from the nurses to the chaplain and social worker was phenomenal! To know that she was cared for and treated with the respect, love and dignity her and the family deserved is a very peaceful and happy feeling for us all. I know my wife, her family and I greatly appreciate the level of care and attention the team provided for her in her last days. If faced with another crises situation with a loved one who has a life limiting illness, trust in vitas and they will provide the help you and your family need.

April 04, 2013

By Balcom_Family

I am a past client of this provider

We only had VITAS for one week but in that short time everyone did a wonderful job of keeping us informed of my mother's condition and helping us to understand the stages she was going through as she neared death. Everyone was very respectful of mother as well as all the many family members and friends that came around to pay their last respects. I would recommend VITAS without hesitation to anyone needing hospice care.

March 10, 2013

By mga

I am a past client of this provider

I was responsible for my uncle's care for over 3 years until his death. VITAS of Dallas provided services for him for the last year and a half of his life. He had been served for the previous several months by another hospice provider, whom I was not pleased with. I found VITAS provided very good care. They were responsive to my uncle's needs, as well as mine. My uncle was in an assisted living facility, but VITAS provided extra care and supplies, as well as regular visits by a nurse, chaplain, and social worker. I could contact VITAS at any time if I had questions or concerns. I felt all the people from VITAS who came in contact with my uncle got to know him, genuinely cared about him, and wanted to help him in any way they could. The last few days of his life VITAS provided around the clock care to make sure he was not alone when he passed. Upon his passing a chaplain and social worker joined the caregiver at the facility and remained there until the funeral home arrived. This was immensely comforting to me. Based on my experience with them, I would not hesitate to recommend VITAS of Dallas to anyone seeking hospice care.

February 02, 2013

By Concerned Daughter and Physical Therapist

I am a past client of this provider

As of 5:30 last night, my family is a past client of Vitas. My mom has ALS and was referred to Vitas by her neurologist 3 weeks ago. We were greatly disappointed in the services my mom received. They were inefficient, fragmented, and inconsiderate as a whole. The intake nurse who seemed genuine provided the hope we needed at this trying time, however all the providers and the area manager proved to be incompetent in all areas. With exception of the respiratory therapist, all services fell extremely short of what was told to us. As a medical professional myself, I have never been so disappointed in the quality of service i observed by Vitas. I tried to contact someone in charge who possibly could assist with my concerns but only got routed to our "area manager" whom was argumentative and of no assistance. I would definitely like to speak to the director about my concerns....if I could get through to him/her. My mother's neurologist's social worker has been notified of the level (or lack thereof) of service and is questioning if she should continue to refer any of his ALS patients to Vitas.

Provider Response

Dear Concerned Daughter and Physical Therapist,

My name is Kevin Yarrow and I am the General Manager of VITAS Innovative Hospice Care of Dallas. I would greatly appreciate if you would please give us the opportunity to discuss the issues you posted about your mother's care.

You can reach me directly at (972) 448-6505 or at, so we can discuss your concerns. I will respond to you promptly.

VITAS is committed to providing the high quality care for which we are recognized as the nation's leading hospice provider. I look forward to learning more about your experience so we can identify any problems and address them as quickly as possible.

Importantly, you can be sure that your privacy in this regard will be respected.

Thank you.

Kevin Yarrow

November 17, 2012

By Loretta Kibler


Vitas Hospice from Greenville, TX served my husband, Gary Kibler, and our family for almost three months. From the moment they entered our home, we were impressed with their concern, medical expertise, and support for Gary and our entire family. Macey M., RN and case manager, was an angel of mercy and graciously and lovingly walked us through each step of the journey. Melissa Knight, David Overton and Rev. Michael Moore were so helpful and supportive ensuring our needs were met. God blessed us with Vitas Hospice and we will always be grateful for their loving care.

November 12, 2012

By rubyc

I am a past client of this provider

Thank you for your open and gentle care that you provided for my husband in his final days on earth. Your help was invaluable. Not only did you make the ease of dying easier for him, but for me as well. My husband was a pastor for over 40 years. You would think dying would be an easy process for him. This was not the case Vitas offered both spiritual and moral support to my family. I would like to thank all of your staff.

November 09, 2012

By hrh

I am a past client of this provider

The problems with this are too numerous to list. Insensitive, arrogant "caregivers". Slow to bring needed supplies and medications, argumentative at times while your loved one is dying. I could not believe the incompetence. There were of couple of employees who were extremely good and good to work with but overall the experience was terrible. Please seek another provider.

Provider Response

Hi Hrh,

My name is Kevin Yarrow and I am the General Manager of VITAS Innovative Hospice Care of Dallas. VITAS is the nation's leading hospice provider and we truly take pride in our commitment to excellence. I am very concerned about your experience written on this post. Since your remarks on this site are anonymous, please give us the opportunity to speak with you to address your comments.

As I mentioned, VITAS takes pride in its commitment to excellence. Our compassionate care and high-quality services have contributed to our growth and high patient/family satisfaction ratings. You are welcome to contact me directly at my direct line (972) 448-6505 or at

I look forward to hearing from you.

Thank you,

Kevin Yarrow

September 21, 2012

By gatlmom

I am a past client of this provider

I had an experience with Vitas that was not so positive. When they came to take care of my mom she was put on hospice by her neurologist for alzheimers. She was somewhat mobile. The informed me at the time that she barely met qualifications. She did fine under their care for a while but eventually developed a chest infection. She got one round of antibiotics and then was refused a second. She was so sick. I finally fired them and took her to the hospital she got another round of antibiotics and was much better returned home and went to home health. They also had refused antibiotics for a recurrent uti infection and two different urologists had put her on preventative. She is back on those now and doing well. When she went downhill so fast and I was concerned they told me that she cannot remain stable on hospice but must show decline. I just wish they had told me that in the first place.

Provider Response

Hi, my name is Kevin Yarrow and I am the General Manager of VITAS Innovative Hospice Care of Dallas. I am surprised and concerned to learn about the experience you described on and I would greatly appreciate if you would please give us the opportunity to speak with you to discuss and address your comments together. Your posting on this site is anonymous and my team couldn't find your information. You can contact me directly at my direct line (972) 448-6505 or at

VITAS is the nation's leading hospice provider since 1978, and we take pride in our commitment to excellence, our caring, compassionate, high-quality services, and our greater than 95 percent patient, and family satisfaction ratings, which have been the basis of our successful growth through referrals from physicians, health-care providers and the patients and families we serve. Please give us the opportunity to speak with you and address your concerns so that you can get to know the real VITAS. I look forward to hearing from you.

Thank you. Kevin Yarrow

August 18, 2012

By j.h.


I am a nursing student and have done my service learning at Vitas several times. The staff was very friendly and eager to help me. I learned a lot from the nurses and my experiences there have touched me deeply! I was quite impressed with how clean the facility was and would love to go back and volunteer there!
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About VITAS Healthcare

VITAS Healthcare&reg, the nation's leading hospice provider, delivers comprehensive care for patients facing life-limiting illness. Services include Intensive Comfort CareSM for acute symptom management; after-hours Telecare with immediate access to clinicians; specialized offerings for veterans and AL/LTC residents; educational in-services, grief/loss programs; outcome measurements and more. For more information, please visit us at or call 800.93.VITAS.


  • Music therapy
  • Pet therapy
  • On-going support groups

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Services and Amenities of VITAS Healthcare


  • Medicare Provider Number: 451504
  • Ownership Type: Proprietary Other
  • Date Certified: 04/20/1984
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