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(800) 558-0653

Visiting Angels - Charlotte, NC Charlotte, NC

125 Floyd Smith Drive, Suite 180, Charlotte, NC 28262

(800) 558-0653 (Caring Family Advisor™)

4.73

(164 reviews)

Offers Home Care
Top rated on Caring.com

2021, 2022, 2023

View More

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Reviews of Visiting Angels - Charlotte, NC in Charlotte, North Carolina

4.73

(164 reviews)

    Top rated on Caring.com

    2021, 2022, 2023

    View More

    Provider of Choice 2024Employer of Choice 2024Leader in Experience 2024
    Home Care Pulse Certified 2024

    Betty M_28

    5

    March 27, 2024

    I am a current client of this provider

    My dad needs extra help. They have been above and beyond. They were very professional and make sure he eats.

    Provider Response

    We are so glad to hear that our team has been able to provide exceptional care for your Dad. We are always committed to going above and beyond for our clients and ensuring their well-being. It's wonderful to hear that your Dad is receiving the support and attention he deserves. Thank you for taking the time to leave such a positive review!

    Paul K_19

    5

    March 13, 2024

    I am a current client of this provider

    The impact is more dramatic on our family, a lot of the care functions that were being handled by the family became more than what we could keep up with ourselves, so it's been a blessing to us to have the services. I am very appreciative of the guidance that Katrina has played as our point person in this process, and despite there being some bumps in the road I felt very confident that Katrina would understand my concerns and resolve the issues.

    Kim V_6

    4

    March 13, 2024

    I am a past client of this provider

    The individual who did the assessment was knowledgeable. When the caregivers came out, they did the cooking and cleaning. There was one issue with one caregiver, she stretched the truth about the housekeeping at the house.

    Mr D

    5

    February 22, 2024

    I am a current client of this provider

    I have a regular daily life that I would not have without them. They are run very well and good with communication and accommodate us by sending the same caregivers for the most part.

    Anonymous_1708089074

    5

    February 16, 2024

    I am a past client of this provider

    I would recommend them because the one time they came, the service was good.

    Provider Response

    Thank you for your recommendation and kind feedback on our service.

    Mr. S_7

    5

    February 12, 2024

    I am a current client of this provider

    Without round the clock care he would have to be in assisted living. I would say that the agency is very efficient and compassionate, and they are open to feedback.

    Anonymous_1706530590

    5

    January 29, 2024

    I am a current client of this provider

    The services are the only reason he is able to stay home. I like that the one caregiver we have is very compassionate.

    Provider Response

    Visiting Angels provide multiple services so that Seniors can remain in their home safely. We also want to be sure that we provide compassionate, patient and kind Caregivers for your loved one. Thank you for your feedback.

    Ms. N_1

    4

    January 17, 2024

    I am a current client of this provider

    I like the lady, Virginia, that comes to my house. I like her services. That's mainly my favorite part about it. I would recommend them because I've had the same lady since I've been using it, and what I like best is her. The staff is really good too and really easy to work with.

    Marylyn W

    5

    January 17, 2024

    I am a current client of this provider

    The caregivers help me with anything that's bothering me and I appreciate that. I'm very grateful for the help I get when they're around.

    Mary P_54

    5

    December 18, 2023

    I am a current client of this provider

    The caregivers have had a positive impact because they engage with her. The client really enjoys having the people there. I like that anyone I have worked with has been very friendly and flexible because we have had to change days. They have just been great to work with.

    Mrs. S_9

    5

    December 18, 2023

    I am a past client of this provider

    We didn't have them for long, but they were very helpful for us. They told me a lot of things I needed to know. I liked that they were very informative.

    Etta E

    5

    November 22, 2023

    I am a current client of this provider

    They help by doing their job. I like that they are very nice and well-qualified.

    Marcus S_1

    5

    November 22, 2023

    I am a current client of this provider

    They kept communication lines open. We really like our representative Nicky.

    Mrs. M_6

    5

    November 22, 2023

    I am a current client of this provider

    They help me with bathing and change my bed. They are very reliable.

    Avery L

    5

    October 24, 2023

    I am a current client of this provider

    They have made the experience positive with their flexibility. I would recommend them because the people they have working for them are really great.

    Hy N

    4

    October 13, 2023

    I am a past client of this provider

    My mom didn't feel comfortable with a stranger in the home, but I really loved the services while we had them. It's not the fault of the company, they did a great job. The manager and the caregiver were very nice, and we really liked them. The initial assessment was very professional, and the caregiver was very knowledgeable and well-trained.

    Mrs T

    4

    September 21, 2023

    I am a current client of this provider

    They are very caring, and they follow his wishes. They are doing fine. My father appreciates what they do.

    Linda H_62

    5

    September 15, 2023

    I am a current client of this provider

    My health has recovered. I would recommend them because they are reliable and provide excellent care for my husband.

    Provider Response

    Linda H_62, your wonderful feedback and rating mean a lot to us in taking care for your husband. Thank you again for letting our team know how we did! We look forward to providing you and your husband with on-going support. Take care! Paul

    Mr. B_2

    5

    August 22, 2023

    I am a current client of this provider

    It has made a big difference; he likes having someone over. They are reliable and do a good job.

    Mr. L_3

    5

    August 22, 2023

    I am a current client of this provider

    The caregiver helps out a lot. They are good, efficient and show up on time.

    Linda D_31

    5

    August 22, 2023

    I am a past client of this provider

    They were very organized. It was very easy to coordinate with them and they were very friendly.

    Stuart D_1

    4

    August 14, 2023

    I am a past client of this provider

    The services were extremely helpful. I had help from family, but we couldn't cover all the nights, so we had the Visiting Angel come and visit us a couple of nights a week, and that allowed me to get some sleep. There was nothing I felt could have been improved. We had a terrific angel.

    Charles G_22

    5

    July 27, 2023

    I am a past client of this provider

    We knew somebody would be there to take care of our mother. They were prompt and did what they said they were going to do. They are good and friendly people.

    Sheila M_10

    2

    July 27, 2023

    I am a past client of this provider

    There was one caregiver who was unkind. The substitute caregivers who came from time to time were really great. They had below average quality of care.

    Anonymous_7542

    5

    July 18, 2023

    I am a past client of this provider

    They were thorough while evaluating her needs. I like that they were dependable. They showed up when they said they would.

    Anonymous_6015

    5

    June 16, 2023

    I am a current client of this provider

    They have helped with everything and they are just great. I like the outstanding service and personnel.

    Ms. J_5

    5

    May 25, 2023

    I am a past client of this provider

    They helped me to my room after surgery. They were on time.

    Mr. B_1

    5

    May 12, 2023

    I am a current client of this provider

    They pretty much follow my wishes. I like my caregiver because of her work ethic.

    Mr C_1

    5

    April 26, 2023

    I am a current client of this provider

    They've done everything I asked them for and then some. Visiting Angels always shows up and gets things done. They also go to the store for me if I don't feel up to it.

    Anonymous_7160

    4

    April 14, 2023

    I am a current client of this provider

    They could have consistency with the things they do. I like that the nurse that comes.

    Mr R_3

    5

    April 14, 2023

    I am a current client of this provider

    It has allowed her to stay in her apartment. I like the office staff and the caregivers.

    Mrs. R_4

    4

    March 20, 2023

    I am a current client of this provider

    The people they have brought out have been good. I like the people they send out.

    Provider Response

    Thank you for your review. Please call me as I would like to know how we can earn a 5 star review. Thanks

    Mrs. K_7

    5

    February 21, 2023

    I am a past client of this provider

    It gave us a break, and we could be fresh to care for her. They were friendly. It was easy to get a person to help on the phone.

    James W_35

    5

    January 23, 2023

    I am a current client of this provider

    They have been reliable. I had a great experience with a young woman this past weekend, I had an issue in the house, and she stayed after hours to help.

    Provider Response

    James, thank you for sharing your positive experience! I'm glad your caregiver was there to help you resolve your issue by staying longer. We are always more than happy to assist you if anything else comes up. Take care! Paul

    Julie K_6

    5

    November 14, 2022

    I am a past client of this provider

    It allowed me to have a daily life. They were very flexible with their scheduling, if one of my private people called out sick, they could always cover a spot for me.

    Mr. J_6

    5

    November 14, 2022

    I am a past client of this provider

    They have had communication. I like the scheduling, it was easy.

    Ms L_3

    5

    October 26, 2022

    I am a current client of this provider

    They have helped the most by giving care relief. I would tell a friend that they are caring people.

    Provider Response

    Hi Ms L_3, thank you for taking the time to leave a review for us at Visiting Angels. We're happy we could exceed your expectations! We are always more than happy to assist you if anything else comes up. Take care! Ms L_3, thanks for taking the time to leave a review.

    James J_17

    5

    September 29, 2022

    I am a current client of this provider

    It's freed me up so I can get personal things done. My wife needs the help because she has dementia. I like the people.

    Provider Response

    James J_17, thank you for your kind feedback we are happy to share your comments to the team here at Visiting Angels! Thank you again for the great review!

    Ms. L_1

    1

    August 23, 2022

    I am a past client of this provider

    They could have recorded my pressure without me asking her. They should not talk about other patient's information with me.

    Provider Response

    Thank you for your comments. Because you contacted us earlier, you helped identify the need for re-training this caregiver. We have already taken action on this and further reviewed with her the level of care and proactiveness that is required to be a Visiting Angel.

    Margaret R_8

    4

    July 15, 2022

    I am a current client of this provider

    The caregivers have helped the client the most by offering to do things around the home and helping with meals. I am not happy when the worker can't come and they send a substitute.

    Provider Response

    I understand that having a substitute isn’t the same as your regular caregiver. It happens when there are a few events that we just can’t reschedule. Like many of our Visiting Angels customers you have developed a fondness for her.

    Anonymous_6205

    5

    June 27, 2022

    I am a past client of this provider

    It was just the one occasion when they drove me back from the colonoscopy. I liked their convenience and the person that gave the care had integrity.

    Anonymous_5371

    4

    June 17, 2022

    I am a past client of this provider

    They finally came up with the right caregiver. It is dependent on the care that they need. They can have more specialized training.

    Dr. P_1

    4

    June 11, 2022

    I am a current client of this provider

    Initially the caregivers who came did not understand that she needed to be left alone sometimes, but I think they have figured it out. I like that they stay in contact with me very well.

    Ashlynn F

    4

    May 13, 2022

    I am a past client of this provider

    The provider helped the most with company. I liked the agency because I liked the nurse.

    Mrs L_1

    5

    April 28, 2022

    I am a current client of this provider

    Because I am the one that cares for my mother, it helps when someone comes in who I can count on and who I feel comfortable with. It allows me to do things for my own family. I liked the Covid protocol and the pricing structure.

    Mrs. D_7

    5

    March 9, 2022

    I am a current client of this provider

    They make my life easier by giving me a 3-hour window not to have to be on point for those 3 hours. I like that she is very willing to go above and beyond what's written on her paper.

    Mr. S_5

    4

    February 16, 2022

    I am a past client of this provider

    It's a very simple happening. I needed someone to take me to an appointment where I was put under general anesthesia. I had to have someone wait there for me while I was having my procedure and return me home. It was just for a 4 hour period. They did what I hired them to do. I liked that they were prompt and were able to do what was needed.

    Cheryl R_8

    5

    February 9, 2022

    I am a current client of this provider

    The services have helped give me more peace of mind. This agency meets their objectives.

    Ms V_1

    5

    January 22, 2022

    I am a current client of this provider

    They are here three days a week. I like the caregiver that I have.

    Provider Response

    Thank you for your kind words. Our team enjoys hearing our efforts do make things easy.

    Anonymous_5624

    4

    January 17, 2022

    I am a current client of this provider

    I live ten hours away from my father, so they attend to him hand and foot. I like that most of the people are very nice and considerate.

    Provider Response

    Thank you for your review. I hope you will contact me and let me know how we could earn a 5 start rating.

    Anonymous_166

    3

    December 24, 2021

    I am a current client of this provider

    When they are constantly sending new people, it is exhausting for me to constantly be orienting the new caregivers. I would like to see more reliability and consistency. They don't have the personnel to cover my mother right now.

    Provider Response

    I understand your wishes as we strive to provide continuity in caregivers for you too. Please give me a call and lets see if there is something that can be done to provide consistency.

    Anonymous_4926

    5

    December 24, 2021

    I am a current client of this provider

    They help me by being responsive and the employees coming on time. They are wonderful with my father. They are very responsive to my emails or phone calls. Their employees are timely and they are wonderful.

    Mr D_2

    5

    December 11, 2021

    I am a current client of this provider

    They make me feel very comfortable and get me to where I need. When I was under medication, I felt confident that they were behind the wheel. There is nothing that is bad about them. Every lady has been lovely, and they have all known what to do.

    Anonymous_4770

    5

    November 22, 2021

    I am a current client of this provider

    This care gives me peace of mind and allows my mother to stay at home, which she wants. I like that they give me peace of mind and the good contact they have with my mom.

    Ms M_2

    5

    November 22, 2021

    I am a current client of this provider

    They are very responsible and do even more than they are supposed to. I like the caregivers. The one that comes now is very nice and fixes me meals without being asking before she leaves. That surprised me.

    Provider Response

    Thank you for your nice comments. I’m pleased to hear how you were surprised by the extra things your Angel does for you.

    Anonymous_5319

    5

    October 1, 2021

    I am a past client of this provider

    They helped the most by having conversation with my mother and keeping her company. I liked how well they were with making sure my mother always had someone to care for her while I was gone.

    Mrs C_2

    5

    September 25, 2021

    I am a current client of this provider

    They are very good caregivers. They help with things like getting her up in the morning. They help keep her moisturized. I really like that they are very accommodating and flexible.

    Mr G_5

    5

    July 29, 2021

    I am a past client of this provider

    They drove me to my appointment and took me back. They showed up!

    Bob D_9

    5

    July 29, 2021

    I am a past client of this provider

    They kept me engaged the whole time because I was nervous about the operation. I liked that they were professional.

    Provider Response

    Thank you for your nice comment Bob. Several of our outpatient customers have commented how it was nice to have someone with them to help them feel more at ease. The ride to surgery and back home can seem much longer than in actuality.

    Mrs I

    5

    April 29, 2021

    I am a past client of this provider

    They are very professional and very kind. It was a good experience. I liked the promptness and the professionalism. The kindness was positive.

    Ms L_4

    5

    April 27, 2021

    I am a past client of this provider

    They had the availability we needed to have them there. I have recommended them to others. They were always there and receptive to anything that needed to be done.

    Mrs. R_3

    5

    April 27, 2021

    I am a current client of this provider

    They make my life a lot easier, they do things that I don't have to do now. The best thing is that they are reliable.

    Barbara H

    5

    March 16, 2021

    I am a past client of this provider

    They helped Hazel the most by being there when I needed to work. I would tell a friend that they have nice caregivers.

    Mr G_4

    5

    March 16, 2021

    I am a current client of this provider

    They establish a daily routine with all the activities. It has been greatly improved. They have been very responsive. They improve my parent's quality of life.

    Mrs J_2

    5

    March 10, 2021

    I am a past client of this provider

    They helped by taking care of her everyday needs. I liked that they were reliable and courteous.

    Mr W

    5

    November 19, 2020

    I am a current client of this provider

    They are helping out my mother and they are very good about helping her. I like that they are very caring and responsive and very flexible.

    Mr T_2

    4

    November 6, 2020

    I am a current client of this provider

    There is not much more they could do for me. I like the convenience.

    Ms J_2

    5

    October 26, 2020

    I am a current client of this provider

    Our caregiver is a good companion for him. I've had no complaints with this agency, they have been exactly what we needed.

    Mr R_2

    5

    October 6, 2020

    I am a past client of this provider

    They are convenient and follow through.

    Mrs. M_8

    5

    September 22, 2020

    I am a current client of this provider

    They help the most in doing everything that they can to help me such as taking me to the doctor. I like the caregiver that they have given would.

    Mr. S_1

    5

    September 14, 2020

    I am a current client of this provider

    I am glad the agency is here because I couldn't do it without them. They take me shopping and keep my mail straight. I have had a good relationship with the agency for a long time now. They are prompt and thorough.

    Mrs. M_9

    5

    September 8, 2020

    I am a past client of this provider

    They were there when we were going through difficult times. It allowed us to know that he was being fed without missing work. They also set him up on a short notice which was huge for us. They were very personable and we felt like we had a relationship with the people that came here.

    Alice W_1

    5

    August 19, 2020

    I am a past client of this provider

    He is now on strong antibiotics and he is able to walk and care for himself more. The young man who they have sent, Tomiah, has been very helpful.

    Mrs C_1

    5

    August 6, 2020

    I am a past client of this provider

    I liked that she would talk to me, we conversed quite a bit. The person I had did anything I asked her to do, we just clicked.

    Anonymous_3878

    5

    July 27, 2020

    I am a current client of this provider

    Certain ones have helped me with things that I could never do on my own. The caregivers are very good.

    Anonymous_3852

    5

    July 22, 2020

    I am a current client of this provider

    I appreciate that they show up everyday. I always think there's always room for improvement.

    Ms V

    5

    July 8, 2020

    I am a past client of this provider

    I had no other way to get to the appointment, I had to have someone there with me. They were very professional. They did what I needed to have done.

    Ms K

    5

    July 8, 2020

    I am a current client of this provider

    She wouldn't be able to be at home or one of us would have to quit our job. They are conscientious, dependable and we love the caregiver we have.

    Mr J_7

    5

    July 8, 2020

    I am a current client of this provider

    Their presence here with him and the peace of mind it gives us is great. My father and his health has been declining and they have been great to give the care and attention that he needs.

    Ms W

    5

    June 4, 2020

    I am a past client of this provider

    They took me to and from my surgery without problems. The caregivers came on time. They took me where I needed to go.

    Mr. J_4

    5

    June 4, 2020

    I am a current client of this provider

    They are very patient, which is the most helpful thing. They are easy to work with.

    Ms. A

    5

    May 13, 2020

    I am a current client of this provider

    They help the most by checking me out if I am not feeling well and will check my vitals and even call my doctor for me. I like that they check up on me and I really like the caregivers.

    Mr W_1

    5

    April 15, 2020

    I am a current client of this provider

    It has been very helpful because my dad really needs a caregiver. It has been a smooth process with billing and the caregivers showing up.

    Anonymous_2416

    5

    April 15, 2020

    I am a current client of this provider

    Everything my caregiver does is helpful to me. I have no qualms about any of the services. I like that they are prompt.

    Mrs. J_6

    5

    April 10, 2020

    I am a past client of this provider

    She did my laundry and changed my bed linens when she was there. The girl that I had was very good. She was very eager to help in any way that we needed.

    Mrs J_1

    5

    March 19, 2020

    I am a past client of this provider

    It gave me a lot of peace of mind because I don't live near my loved one. Everyone I dealt with like the administration, management, and caregivers were all professional, organized, and they cared.

    Provider Response

    Thank you for your kind words. It’s a fact that families are more geographically dispersed these days and/or have very active lives that make it hard to do as much as we want to do for our loved ones. Glad our services benefited both of you.

    Mr T_1

    5

    March 12, 2020

    I am a current client of this provider

    I do not have to do as much. They just seem to work well with schedules, and they make changes quickly.

    Mr. S_3

    5

    February 21, 2020

    I am a current client of this provider

    They fill a need that we couldn't do by ourselves to keep our loved one home. They are very responsive and very professional.

    Mr G_3

    4

    February 13, 2020

    I am a current client of this provider

    It would be nice to have less contact with them. We get a lot of phone calls. They are pleasant and deal with the client very well.

    Kristen F

    5

    January 16, 2020

    I am a current client of this provider

    They've supplied a great visiting angel to be a companion visitor to my mother and very personable. It makes all the difference in the world. They are very responsive. The main visiting angel that comes is absolutely loved.

    Mr. R_1

    5

    January 9, 2020

    I am a current client of this provider

    It has kept him comfortable and provided for his safety and security. They are reliable and consistent.

    Mrs J

    5

    December 21, 2019

    I am a current client of this provider

    She helps me get ready for the day and she encourages me throughout the day. I like the convenience and I like the time selection. The gals that they send out are wonderful. When Kathleen took the intake interview she hit all the points.

    Mr J_3

    5

    December 10, 2019

    I am a past client of this provider

    They allowed me to get out and about and do things that I otherwise would not be able to do. They were reliable and gave excellent care.

    Provider Response

    It was a pleasure to assist you. Many people don't realize how important it is for the family caregiver to have personal time.

    Mrs E_5

    5

    November 13, 2019

    I am a current client of this provider

    They fill in the holes in my life, and they do a good job at taking care of me. It's nice to have someone to greet me in the morning and get my breakfast.

    Provider Response

    It is always a pleasure to make a meaningful difference in someone’s day. - Paul

    Mrs N_1

    5

    October 22, 2019

    I am a current client of this provider

    They help the most by being there with him, being very compassionate, and talking with him. They are very responsive to the needs of my father. They seem to be concerned about my father.

    Mrs. J_7

    5

    October 22, 2019

    I am a current client of this provider

    They make life easier for her family so we don't have to do as much work. It gives my mom a chance to look forward to spend time with someone else. My mom is very happy with the person she's been working with.

    Anonymous_2583

    5

    October 15, 2019

    I am a current client of this provider

    The services are the only opportunity for me to get out. I like the consistency in the agency's timeliness of their services. That's important to me.

    Mrs. J_8

    5

    October 11, 2019

    I am a current client of this provider

    She does our laundry and makes the beds. She is very active when she comes in the house. I like the lady that we have. She has a wonderful personality. She is very alert and keeps her eye on things.

    Mrs C

    5

    October 8, 2019

    I am a current client of this provider

    They provided help at the last minute for someone to come stay with her. They were great to work with, responsive, flexible, and professional.

    Anonymous_2570

    4

    October 3, 2019

    I am a current client of this provider

    They get him bathed and dressed. That's what we emphasized that we needed help with. Some of them need a little more training before they are out in the field.

    Myrtle S

    5

    September 19, 2019

    I am a past client of this provider

    They picked me up at the door and made sure I got into the surgical place. I just think they were helpful and courteous.

    Ms H_1

    5

    September 19, 2019

    I am a current client of this provider

    It gives me relief because I can only get so much time off. They are wonderful, caring, and patient. My mother is not the most easy person to deal with.

    Mrs R

    4

    August 26, 2019

    I am a current client of this provider

    They have helped the most by being on time and staying there. I am not sure if they know how to deal with a person with dementia. Those people need to be better trained on how to care for someone who has dementia.

    Provider Response

    Thank you for your feedback, we always want to hear from our clients. We recognize that during a period we had more caregivers than desirable visiting your mom and know it was difficult. Catherine worked to correct this issue and the same caregiver has been with your mom for the past two months (she will be her on-going caregiver as well). I hope you and your mom have seen have seen more consistency and are more comfortable now. We don't take lightly the high level of trust given to us and hope that you will reach out to either Jill or me directly anytime. -Paul Gach, owner

    Ms A_1

    5

    August 20, 2019

    I am a current client of this provider

    They take me to the grocery store, and they get me in and out of the car. They know exactly what to do, they know my routine, and they go right to it. That is always nice.

    Provider Response

    Thank you for your comment. Catherine and Kathleen take extra time to ensure our clients have a compatible caregiver. I’m pleased that you feel the same way. - Paul

    George K_6

    5

    August 20, 2019

    I am a current client of this provider

    They allowed him to take care of some situations that he had to leave for. They are compatible with Mary and Christine.

    Mr J_2

    4

    August 13, 2019

    I am a current client of this provider

    They could be better about administering the medications they are not given within the two-hour window that they are supposed to be. I like that they have people that truly care. The food is good.

    2019HCP_AnonymousNoVZ

    5

    August 1, 2019

    I am a current client of this provider

    I am pleased with the caregivers personality. The caregiver will ask if I want to take a walk, and they are concerned if I am doing well. It is the bookkeeping. They pre-charge me, and they have made several mistakes on my account. I wish they would pay more attention.

    Ms N

    4

    July 19, 2019

    I am a past client of this provider

    They were just here every other day. They could have done better with their communication. The left hand did not know what they right was doing. They did what I needed them to do.

    Mr L

    5

    July 19, 2019

    I am a current client of this provider

    She does a good job for what she is assigned to do on the record. I like them because of the kindness she possesses when she comes to work.

    Mr. A_2

    5

    July 1, 2019

    I am a past client of this provider

    It was awesome. They followed what the description is of the service, and they went above and beyond. They were great to myself and my wife, and it was terrific.

    Mrs N

    5

    July 1, 2019

    I am a current client of this provider

    They give us caregivers that help make our experience positive. They have a local office and local personnel for us.

    Mr. M_1

    5

    July 1, 2019

    I am a past client of this provider

    It has highly impacted my daily life in a positive way. They have allowed my daughter to go to work without worrying about my safety at home. I rely on my doctors' appointments, and my caregivers get me to them. They are very confident and dependable.

    Mrs G

    5

    June 25, 2019

    I am a past client of this provider

    They were all very likable, and Mother enjoyed their company. She was unable to drive anywhere, so they helped her get places, and they also made meals for her. They were very responsive when they would have ladies come to visit with Mother.

    Anonymous_2001

    5

    June 21, 2019

    I am a current client of this provider

    They have helped by giving me a break. I like the people that came and the price. Just everything was explained very simply, there was no hard sales.

    Mr. J_1

    5

    June 17, 2019

    I am a current client of this provider

    There isn't a particular way they help the most, but they answer my questions and do for me what I ask. I like the fellowship and company from them. I like getting to know each other.

    Mr R_1

    4

    June 5, 2019

    I am a current client of this provider

    It was very helpful. She is a very independent person. She doesn't appreciate people in her life that are not necessary. They took her to the doctor and to buy groceries. I didn't want her driving. They did that for her. I am very likely to recommend them. I think the service was good all around. They showed up when they said they would. They asked for a reasonable amount of money. They were personable.

    Ms L_2

    4

    June 5, 2019

    I am a past client of this provider

    They took care of her and attended to her needs. We had one person come out who fell asleep. They need to screen their people better. She was a sub.

    Ms T_1

    5

    May 28, 2019

    I am a past client of this provider

    With the ladies that were good with my mom, they made my life a lot easier. There were few and far between that could really help my mom. They are wonderful ladies. My mom just isn't the greatest patient, and it just didn't work for us.

    Provider Response

    Thank you for your wonderful comments I will be sure to share them with your loved one's caregivers. It's reassuring that if we can reduce your stress we are doing the right thing. Paul - Owner

    Ms J

    5

    May 28, 2019

    I am a current client of this provider

    She is basically here to help and it gives me a break. The care is mostly for my father, not my mother. We like the caregivers. They are great.

    Mr. R

    5

    May 1, 2019

    I am a current client of this provider

    They check in regularly, asking if we need changes. They pay good attention to my wife.

    Mr H

    5

    April 10, 2019

    I am a current client of this provider

    They are always here. I heard that the reviews are good and I have been told by my social worker friends and all of that.

    Gail M_6

    5

    April 9, 2019

    I am a current client of this provider

    If I need to go out and run an errand, the caregivers can pick up on household chores. I like that the agency is dependable, loyal, and the caregivers have been caring.

    Mrs. R_1

    5

    March 15, 2019

    I am a past client of this provider

    I couldn't have done it without them. They were right on top of where the employees were at all times.

    Brenda S

    5

    March 4, 2019

    I am a current client of this provider

    They have helped the most by being responsible in the care they do provide. My loved one is pretty independent. We use them on an as-needed basis. They are very responsive and professional. They are well ran.

    Mr A

    5

    February 28, 2019

    I am a current client of this provider

    My wife has Alzheimer's and it became hard for me to take care of her because she would not let me help her anymore. The caregivers have been a great help in helping her get to do what she needs when I am not able to help her. I like how they do what I ask. I asked them to be more consistent with their caregivers and they sent me the caregiver I liked or requested more consistently.

    Ms S_3

    5

    February 12, 2019

    I am a current client of this provider

    I needed help bathing my mother because it was starting to effect my back. I like the personal service. When the first interview was held, they asked a lot of questions to figure out my needs.

    Mrs D_1

    5

    January 9, 2019

    I am a current client of this provider

    It gives me a chance to get away. I find the caregivers we are using to be good, and one is an exceptional person that is compassionate and giving.

    Lora E

    5

    December 10, 2018

    I am a past client of this provider

    Since my loved one was bed bound, my life became physically easier when I had help. I tell them that this agency is very good when compared to other companies. They were dependable.

    Cindy S_2

    5

    December 7, 2018

    I am a current client of this provider

    They were able to drive her to her hair dresser and to the store. They did what they said they would. They are on time.

    Mrs S_1

    5

    December 7, 2018

    I am a current client of this provider

    It's been huge! It means that I have been able to work. They have excellent people and good follow up. They have just been wonderful.

    Anonymous_911

    5

    December 1, 2018

    I am a current client of this provider

    The provider has helped the most by watching to make sure that they are safe and moving them around in a safe way. Most of the employees have taken good care of my loved ones.

    Mr S

    5

    November 14, 2018

    I am a past client of this provider

    It took a lot of pressure off of me. I couldn't believe how much better I felt when dealing with this. I like the personalities of the people that come out. They were humble, and they treated my brother like he was a family member.

    Mrs. C_5

    5

    November 1, 2018

    I am a current client of this provider

    They help me get around, and help with my meals. I like everything. They're very cooperative, caring, helpful, and seem interested in me.

    Anonymous_152

    3

    October 4, 2018

    I am a current client of this provider

    I would like them to have consistency in people that come, and have more in-depth help when they are here. They need better communication upfront, and they told our family one thing regarding the pricing and then they changed it.

    Provider Response

    I appreciate your feedback and looked into our processes. During the initial phone conversation we usually discuss care for one. Our RN determined during her visit besides assisting your dad your mom required more than light assistance and yes there was a modest change in the rate. We now focus more on the distinction between care for one vs two. Paul - Owner

    Mrs M_1

    5

    September 6, 2018

    I am a past client of this provider

    They helped most with her hygiene. They are very good, helpful, and personable. One person in particular was really helpful.

    Ms S_2

    4

    September 5, 2018

    I am a current client of this provider

    I usually don't need them for three hours at a time, so if they could come for two hours that would be nice. I think maybe they could allow the people to come in two-hour increments, instead of three-hour increments.

    Teena M

    5

    August 9, 2018

    I am a past client of this provider

    They were able to get people there to help us on short notice. I liked the person that came in because she helped set up the care and the schedule. She was easy to get in touch with and we always had people there when they were supposed to be there.

    Stephanie B

    5

    August 1, 2018

    I am a past client of this provider

    They were there for companion services. They were there to be an extra person for my loved one to talk to. They were helpful and friendly. They were flexible with my needs at the time.

    Ms P_2

    5

    July 13, 2018

    I am a current client of this provider

    They do things that I can't do. I am not left-handed and I cannot do things with my left hand. Without them, I can't do the daily things that need to be done for me. They are very professional and they have everything organized. They have checks and balances of the people who come and of the care that they give.

    Mr T

    4

    July 3, 2018

    I am a current client of this provider

    They help a lot with my loved one's day to day care and routine. They also help with her personal care. I can't think of anything specifically that they could improve, other than having more consistent staffing coming to my home.

    Mrs E_1

    5

    May 25, 2018

    I am a current client of this provider

    The services help me to get up and walk around and I get help with fixing anything that I would like to eat or drink. Everything that they do has been done graciously and professionaly.

    2018HCP_Anonymous6BV

    5

    May 24, 2018

    I am a current client of this provider

    They help by ensuring that I don't need to stay with my loved one all the time and making sure they are being cared for. Once we got the right people and weeded out the ones who weren't as great, then they were very caring and I felt that they were there for more than just the paycheck.

    Ms S

    5

    May 11, 2018

    I am a current client of this provider

    It was everything that I needed, but I only received care one time. They stayed with me while I was in for surgery. I felt like the aide was very professional. She did everything as expected.

    Mr. &

    4

    April 17, 2018

    I am a current client of this provider

    They are on time and they do what they say they are going to do. I didn't need as much attention as I though I needed, but they do things for me that I need to have done around the house like housekeeping.

    Mrs. T

    5

    April 5, 2018

    I am a past client of this provider

    We had used them several times, and they were very helpful. It was very helpful. They helped her with normal daily activities and made sure that she was safe.

    2018HCP_AnonymousWDM7

    5

    April 4, 2018

    I am a current client of this provider

    The people that they send out have been nice, know what they are doing, and take good care of me. I can't drive, so they take me places.

    Provider Response

    Thank you for your kind words. Getting around Charlotte without a car can be challenging. I’m glad that we can help you get out and about and enjoy your surroundings. Paul

    Mr. H_2

    5

    March 21, 2018

    I am a current client of this provider

    The caregiver is a very good fit for him in terms of her personality and experience. I live out of town, so knowing that someone is competent and qualified with Dad is a great comfort.

    Anonymous

    5

    December 1, 2017

    I am a past client of this provider

    Visiting Angels came to the house, they seemed thorough, and they were pleasant.

    Ms. C

    4

    November 7, 2017

    I am a current client of this provider

    Visiting Angels was with both of my parents and I've used them for a long time. Visiting Angels makes my life easier by sending experienced people to our home that do what we ask.

    Betty K_4

    5

    October 26, 2017

    I am a current client of this provider

    Visiting Angels is thorough and punctual. The caregivers' personalities are also very good. My caregiver from Visiting Angels makes life comfortable and easy.

    Mr M_1

    5

    October 18, 2017

    I am a current client of this provider

    We are satisfied with Visiting Angels care. Visiting Angels were just here to put Wanda to bed and get her up and ready for the day.

    Mr. L_1

    5

    September 5, 2017

    I am a current client of this provider

    Visiting Angels is caring and personal with my father. The people that they employ are good, quality people. The services from Visiting Angels have made life easier by providing meals and socialization for my father. He is at the age where he doesn't eat if meals aren't prepared for him, so the key points of the services are the nourishment and socializing.

    Mrs M

    5

    August 4, 2017

    I am a current client of this provider

    Visiting Angels is on the ball, and they have taken care of everything that has come along. The caregivers seem to be well-versed in the services that we need. The housework that the caregivers do around the house is a big help for me and my husband.

    Mrs F

    4

    August 1, 2017

    I am a past client of this provider

    Visiting Angels had caregivers who gave quality care to their clients. Visiting Angels was able to give me a PT test, which was extremely important to me.

    Ms M_1

    5

    July 14, 2017

    I am a past client of this provider

    Visiting Angels is reliable and caring. The services helped the most by giving us peace of mind. The caregivers didn't do any real care.

    Ms K_2

    5

    July 11, 2017

    I am a current client of this provider

    I would say that it is a relief to have someone taking care of my parents. Visiting Angels are there. I cannot be there because I work, they look after them and give good socialization.

    Ms. J_1

    5

    June 21, 2017

    I am a past client of this provider

    Visiting Angels was great and really helped us out when we needed it.. It kept our minds at ease knowing someone was there with him. Visiting Angels made our lives easier by knowing someone was there with him because we weren't there all the time, and he was getting meals and was getting out of bed at least once a day.

    Ms L_1

    5

    June 2, 2017

    I am a current client of this provider

    My dad is getting excellent care from Visiting Angels and from the caregiver. The caregiver keeps my dad from falling in the shower.

    Mrs D

    5

    April 19, 2017

    I am a current client of this provider

    I have had good results with Visiting Angels. I have had wonderful caregivers. My caregiver takes care of all the laundry, and she comes in and gets busy. She is a wonderful help.

    Anonymous_613

    2

    April 13, 2017

    I am a past client of this provider

    Some of the caregivers were good, but we were not satisfied with half of them. Some caregivers were on their phones when they should have been caring for my loved one. My loved one fell when the caregiver was there.

    Provider Response

    This was unfortunate and we feel awful that your ex-husband fell at his assisted living. One of the things that came out of our phone call together was communication is key when collaborating with two teams and needs to be done frequently each shift. We have added additional procedures for these situations to improve communications and provide the safest conditions possible. We also made it clear that caregivers should only be using their phones to report completed client tasks. I apologize for his fall and glad he will be fine. Thank you for your time as it is important to receive feedback to always improve. Our goal is to provide the best care possible.

    Anonymous_616

    4

    March 17, 2017

    I am a past client of this provider

    I had a really good caregiver from Visiting Angels. Visiting Angels knew what they were supposed to do, but they just came in and sat around. I sort of resented that.

    Karen L_5

    3

    March 1, 2017

    I am a current client of this provider

    Visiting Angels can provide care for their loved one if they need to be out of town and can't be with them. The services are just a couple hours a week, so it hasn't made too much of an impact. If we could find one person consistently, I think that would help.

    Provider Response

    Thank you for your comments; it helps us to improve our processes. I apologize that there wasn’t more consistency in caregivers and we will work on making it better. -Paul Gach

    Laura J_3

    4

    February 3, 2017

    I am a current client of this provider

    Visiting Angels has been reliable, very easy, and comfortable with working. The services have given me the freedom to be able to leave the client and know that he is cared for.

    Mrs D_2

    5

    January 3, 2017

    I am a current client of this provider

    Visiting Angels is always on time, very friendly, helpful, and professional. They do whatever I ask them to do. The services from Visiting Angels provides me with a break, and it is a blessing.

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    About Visiting Angels - Charlotte, NC in Charlotte, North Carolina

    Visiting Angels - Charlotte, NC is a Senior Care provider in Charlotte, North Carolina that offers residents Home Care services. Contact Visiting Angels - Charlotte, NC for more details on services and rates.

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