Bluebird Homecare - Charlotte

Miss Marion, Thank you so much for your 5-Star review! It is a pleasure being of service to you. We appreciate you choosing Bluebird Homecare. We hope to be of service to you and anyone you may refer to us going forward. Your review will help others in making their decision when they are in need of excellent care for themselves or a loved one. Thanks again! Joanne READ LESS

Dear Anonymous Current Client, Thank you for providing your review of our services. I am glad to read that you are happy with the majority of the care & services you receive from us. Bluebird Homecare prides ourselves on our excellent reputation and reviews from our clients & their family members. I am very sorry to read that you have not been 100% satisfied with the personalities of some of our caregivers. I hope that you are speaking of a personality just not being a good fit for your liking as I can make changes to correct that immediately and I’m happy to do so for you. As you’ll remember, during our initial discussions & meeting at your home, one of the things I tell every new client and their families is that we try very hard to match up our clients with caregivers who have not only the professional experience, knowledge and skills required by the client’s specific needs & preferences, but also, that there is a good fit of personality so that the caregiver and client work well together and enjoy each other’s company. During these initial conversations, I ask the client and family to please let me know if there is ever an issue or if they feel a caregiver isn’t a good fit for any reason whatsoever and I will reassign that caregiver and bring in someone else more to their liking. My standard request to every client is: “Please tell me if you are unhappy with anyone or anything so that I can fix it and make it right for you because I cannot correct what I don’t know about.” I am sorry that I was not told there was an issue with any of the caregivers who have provided services for you. If I had been told, I would have absolutely done whatever I could to ensure your satisfaction. Personalities are sometimes a mirror of what a person is going through or dealing with in their lives. It’s possible the caregivers you referred to were having personal experiences that affected their demeanor during work hours. I apologize for the experience you have had and I hope you will contact our office tomorrow to let us know which caregiver or caregivers you referred to so that we can talk with them and help them to be happier and put their best selves forward when they are at work. We are happy to work in a new caregiver should you want us to do so. Thank you for choosing Bluebird Homecare and for your time in providing your feedback so that we can continue to improve and grow our company. I hope to hear from you soon. Joanne READ MORE

Miss Betty, It has been an absolute pleasure working with you since the very first day we met. It is an honor to serve a military family member and providing you with the safety and freedom to get out and enjoy your life the way your late husband provided for the safety and freedom of us all. I'm so happy to hear that you enjoy your time with your caregiver and are enjoying life to the fullest. Thank you for your review. Your words mean a lot to us. I will share your compliments with your caregiver. Joanne Flatt, Regional Director Bluebird Homecare Charlotte area READ MORE

Douglas, From all of us at Bluebird Homecare, thank you for your kind words. It is our honor and privilege to provide the care and companionship your mother and stepfather need to be happy, safe & comfortable in their own home together. I will pass your compliments on to Meghan and Brandon. Thank you again! Joanne Flatt, Regional Director Bluebird Homecare, Inc. North Carolina READ LESS