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Touching Hearts at Home of CNY Liverpool, NY
290 Elwood Davis Rd., Liverpool, NY 13088
4.62
(75 reviews)
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Reviews of Touching Hearts at Home of CNY in Liverpool, New York
Brianna M
5
|
March 27, 2024
They are like her friends and are good for her because she is a busy bee. I like that they are more her companions and there keeping her happy, rather than nurses just kind of keeping her medicated.
Joy L_1
5
|
March 14, 2024
I like that they are in contact with me once every couple of weeks and keep up with us with any issues. I like that they found an aid that fits my father's needs to a T, she comes from the same area.
Ellen S_18
5
|
March 14, 2024
My current caregiver has been excellent, and they help with everything, they are also great companions. They are wonderful and our caregiver is wonderful, they are good all the way around so far.
Patricia R_25
5
|
February 16, 2024
The services make my life easier. They are dependable.
Rodger S_1
5
|
February 16, 2024
They encourage her to participate in activities. They are very accessible.
Vivian S_4
4
|
January 17, 2024
They match them well, the aide and my mom. I think they are fine. I like that the aide was very good to my mother.
Joe M_23
5
|
December 19, 2023
The caregiver has helped the most by understanding the client's needs and connecting with her personally. I like that they're easy to work with. They understand the needs of the client and so far, as far as I am concerned, they have companions that they hire who are qualified.
Roy J_2
5
|
December 19, 2023
The caregivers have been very helpful to me. The agency is very polite, courteous, and helpful.
Julie G_11
3
|
December 13, 2023
My mother needs a higher level of care than companion care. They have been very friendly and they are easy to work with.
Mary Ellen S
5
|
November 16, 2023
The transpiration helps the most. They follow up with me.
Kathleen D_8
5
|
November 14, 2023
The responsiveness to questions, checking in, as well as alerting me with issues my mother's companion is seeing. The agency itself is responsive, and were able to find a really good match for my mother and my father, who is there. They have demonstrated they have the best interest of my mother at heart.
Anonymous_7654
5
|
November 13, 2023
The agency was here when we needed them. I liked this agency because they were good. I just wanted a man to help.
Anonymous_7634
1
|
October 26, 2023
He was not happy. He has mild dementia and I feel they weren't very good at keeping boundaries and being stimulated. They need to hire people that are more experienced and trained better.
James I_4
4
|
October 16, 2023
She works with my father, but he is difficult. The aide is a good fit.
Deborah "Debbie" H_1
5
|
September 27, 2023
We only have a few hours. The caregivers talk to her and understand what is going on. They are responsive and have matched a caregiver for us very well.
Gary N_7
5
|
September 16, 2023
They seem to have everything under control, that put me at ease. I like their professionalism, promptness, and follow-up.
John S_107
4
|
August 29, 2023
They tried, they had a couple of people that were ok, and they had a couple of people that didn't show up. The management seemed to be involved.
Michael S_58
5
|
August 16, 2023
They helped her when she was in need with her COPD. I liked the people that came here were very professional, caring, and helpful.
Sue R_11
5
|
August 16, 2023
The caregiver is reliable. I like that her companion is fabulous.
Kim E_6
5
|
July 28, 2023
The people were friendly, and they would do anything that was asked of them. I like that they were very personable.
Emily S_12
5
|
July 18, 2023
She is able to get out and about. They take the time to talk to her.
Jennifer R_10
5
|
June 20, 2023
They met my schedule. I like that they make an effort to meet my schedule and when I call, I don't get a machine, I get a person who is able to deal with my issues directly.
Robert J_20
5
|
June 20, 2023
They are another set of eyes looking after my parents and to keep them safe. I like their communication with us.
Garrett Q
5
|
May 12, 2023
They helped the most by looking after our parents. They were always there for them. I liked that they were prompt, courteous, and the people with our parents did a great job. My parents loved them.
Stewart P
5
|
April 26, 2023
My mother likes to maintain her independence as much as she can but they're there at the very least to have some companionship and do anything that she can't do. They've done a very good job for my mother. They handled a recent crisis really well.
Monica S_3
5
|
February 9, 2023
I found the leadership very receptive and helpful. I like that they keep in touch with me.
Anonymous_6804
5
|
December 29, 2022
I would say just enjoy the time and companion and the time together. It seems to be very organized.
Karen L_35
5
|
December 15, 2022
I lived far away from him, and this agency filled the need to have someone there completely. If you are seeking companion care, this agency is one of the best in the business.
Mary and Robert B
5
|
November 22, 2022
They provide consistent companionship and caregiving. We have had very good caregivers.
Matthew and Anita S
5
|
November 22, 2022
My husband is getting where he doesn't want to eat. She talks to him calmly and feeds him. I rely on her. She is young. The caregiver fills the need I have at the present. From my experience, I would recommend them. They are excellent.
Jonna W
5
|
November 15, 2022
It was very good. We were very happy with the fact that they worked so hard to find a good match.
Maria C_21
3
|
September 19, 2022
It depended on the person they sent. Some days it was very good because of the person they sent. They weren't all bad. The care givers got too comfortable. They were texting their boyfriends and not doing anything around the house. When I mentioned it, their trainer said I should have had something for them to do.
Kathy R_25
5
|
August 25, 2022
They were kind to her. I liked that they were very nice.
Judy H_17
5
|
July 14, 2022
She wasn't pushy with keeping her active if she didn't want to do something. The person we had was very nice. There was a lot of communication.
Harold "_1
5
|
July 14, 2022
They help get him out and around. I like the services that are available and the attitude of the caregivers.
Steven C_14
5
|
June 22, 2022
They helped with things like feeding her and reading to her. I like that they were reliable and friendly.
Anne P_9
5
|
May 19, 2022
The agency helped in taking information down about my mother's interests. I liked that they met with us very professionally about the intake process.
David B_51
5
|
April 29, 2022
It frees up my afternoons for me. I like that the girl that comes takes care of Suzanne ion an excellent way.
John and Wendy J
5
|
April 26, 2022
Our caregiver was very thoughtful. They were very helpful and we loved our caregiver.
Peter B_8
5
|
March 10, 2022
The company conversation is good and they are lovely. I like their workers. We haven't had any problems.
Jean-Ann Z
5
|
February 23, 2022
They take care of my mother in law's needs so I do not have to worry. I like that the workers are dependable.
Barbara A_16
5
|
February 17, 2022
There was peace of mind, she was on time, and I was able to take care of what I needed to do. I like that the staff was great, they were always on time and very good with my mother. They kept the apartment organized. They contacted the office staff when there were concerns.
Jane G_12
5
|
February 9, 2022
I am able to have free time to do other things. She is a great worker.
Brenda B_10
4
|
January 28, 2022
Most of the time Mom slept and didn't know anyone was there. We had a great caregiver for the second one.
Anonymous_5588
4
|
January 18, 2022
It helps a lot because it's only me and my brother who help my father. It takes a lot of pressure off of us because he has Alzheimer's and dementia. He hallucinates and thinks my mother is still alive. Right now we have people we like, but in the beginning we had one that brought guys (caregiver's friends) with them.
Chris L_7
4
|
December 11, 2021
They could make my life easier by initiating more activities with my mother. I like that the office staff are very accommodating.
Melissa B_4
5
|
October 14, 2021
I liked that we were being to find someone last minute, and they helped us quickly. They were able to match her with a person that worked out very well. They were very timely and capable.
Anonymous_5302
5
|
October 14, 2021
I've had excellent service. They help me with meals, which is a big thing. They're comfortable to deal with.
Anonymous_5161
2
|
September 17, 2021
They didn't make an impact because I could never get help. They just made things frustrating. They didn't have caregivers available to help.
Anonymous_5135
2
|
August 30, 2021
Some of the caregivers were quitting suddenly because they did not think that they were a good fit for my mom. The last caregiver we had was lying about her time card and the work she was doing.
Lisa A_13
4
|
August 13, 2021
I was able to have a little more free time. They should communicate better.
Anonymous_4102
4
|
July 16, 2021
They could be more constant and good service. They could be more constant structure with communication and follow ups.
Anonymous_4869
5
|
June 16, 2021
They are good at helping me with things like dressing me and preparing food. I like that they have really great staff.
Sigrid H
5
|
May 26, 2021
I really felt like they were looking after my parents. They were very easy to work with. They provided nice staff.
Susan C_46
5
|
April 23, 2021
They provided respite care. I like the quality of the caregivers.
Pam P_3
5
|
April 23, 2021
They have prevented my mother from falling. They have good communication.
Leslie G_7
5
|
March 30, 2021
The caregivers took Erika on rides and took her where she needed to go. The company was so understanding and they always tried to work around any issues.
Anonymous_4629
5
|
March 17, 2021
They give me some of my time back. The caregiver that is helping my father is very kind. I appreciate her help deeply.
Claudia K_3
5
|
February 25, 2021
The communication has always been fantastic. We enjoyed that they had everything online. We could do things at our leisure.
Carolyn G_6
5
|
February 20, 2021
I would not be able to do as much as I can without them there. They are right on time, and they talk, help if there is anything you need. I am doing well. I am happy with it. Everyone is good, nice, and they tell them what is needed. They would do anything for me and I would do anything for him.
Brad V
4
|
December 7, 2020
We liked the fact that they could go shopping for him. I felt like they could have done more cooking. He could not do that for himself. We would have hoped that he could have gotten some hot meals.
Anonymous_4263
5
|
November 16, 2020
They provide companion care. The people are caring.
Dawn B_2
4
|
October 23, 2020
When we do communicate and it's done well, that really helps me. We've been really happy with the two health aides that have been supplied. It gives my sister and I a little bit of a break. They could communicate a little bit better with me sometimes.
Scott M_9
5
|
August 5, 2020
They give him someone that he can connect to. They have good follow up and follow through.
Holly G_1
5
|
July 16, 2020
I liked that the caregiver took him out, cleaned, and cooked. The caregiver we had was awesome.
Stacy G_2
5
|
July 8, 2020
She really bonded with the people an it was nice knowing someone there taking care of her. They are caring people and pretty easy to get a hold of if I have any questions.
Anonymous_3810
4
|
June 11, 2020
They help the most with being there when we are unable to be there with them. They help them with meals and just watching over them. They can improve on the ability of the providers to be able to handle some situations in a better and deeper manner.
Jennifer M_9
5
|
May 27, 2020
They could communicate with the actual companion instead of just the administration. They are flexible and have good communication.
Paul G_14
5
|
May 15, 2020
I was the only family member nearby so they helped me out with giving me a break from it. I liked that they did a great job at matching caregivers to my aunt.
Christy D_1
5
|
April 14, 2020
It's definitely improved. She's not as lonely and is eating more consistently. I like that they're accommodating. I know my mom can be difficult because she cancels a lot.
Mary C_50
4
|
February 12, 2020
Things have been great and getting better. They keep my house in order and they are available to me whenever.
Suzanne D_2
5
|
January 17, 2020
It depends on the person. It helps considerably. One caregiver was above and beyond anything I expected. She was such a wonderful person. The last person wasn't as good. She never wanted to do stuff. I loved the personnel, it was just the last person I didn't like and it was too expensive.
Spencer G_1
4
|
January 8, 2020
He does things that I can't get done. He is not available for most of the times I need to use him.
Sarah F_1
4
|
December 18, 2019
There was a period where there were different women coming, and they hadn't really settled on one person. It takes a while for an employee to get to know the job, so I don't think it was the caregiver's fault. They were helpful in trying to assign other people if someone didn't really work out.
Anonymous_2857
5
|
November 19, 2019
It's been very helpful and has had a huge impact. They insure that people are here in a timely fashion, and they take my wife to where she needs to go. It alleviates the concern of those things from me. I have liked the people. We had a rough start, but they were trying to find someone that would be the right fit.
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About Touching Hearts at Home of CNY in Liverpool, New York
Touching Hearts at Home of CNY is a Senior Care provider in Liverpool, New York that offers residents Home Care services. Contact Touching Hearts at Home of CNY for more details on services and rates.
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