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Touching Hearts at Home of CNY Liverpool, NY

290 Elwood Davis Rd., Liverpool, NY 13088

(800) 558-0653 (Caring Family Advisor™)

4.6

(82 reviews)

Offers Home Care
Top rated on Caring.com

2021

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Touching Hearts at Home of CNY
Touching Hearts at Home of CNY
  • Top rated on Caring.com

Liverpool, New York 13088


4.6

(82 reviews)


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Camillus, New York 13031



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Reviews of Touching Hearts at Home of CNY in Liverpool, New York

4.6

(82 reviews)

    Top rated on Caring.com

    2021

    Provider of Choice 2024Employer of Choice 2024Leader in Experience 2024
    Home Care Pulse Certified 2024

    Dennis a

    5

    November 21, 2024

    I am a current client of this provider

    It has been working out very well. They have been very good. The girl they have sent it working out wonderfully. They have been really helpful for us.

    Tracy L_5

    5

    November 15, 2024

    I am a current client of this provider

    I like that my mother looks forward to her companion coming in and chatting with her and the main caregiver I appreciate the time she spends with her. I like the companion care we have right now is punctual and kind and works well with my mother.

    Armand P

    5

    October 10, 2024

    I am a current client of this provider

    The agency has done good so far as a business. Lisa who we met with originally is personal and professional, and the caregiver has met our needs.

    Anonymous_4869

    5

    September 25, 2024

    I am a current client of this provider

    They often come and do what they say they will do. They are very thorough. It has made it a lot easier to live. We don't have to worry about them. They do what we need to do.

    Joy L_1

    5

    September 25, 2024

    I am a past client of this provider

    It gave me peace of mind knowing that someone I trust is there. They looked at all the aides and matched well with my father.

    Ellen S_18

    5

    September 16, 2024

    I am a current client of this provider

    It brings a lot of clarity. The aide is wonderful.

    Joe M_23

    5

    August 23, 2024

    I am a current client of this provider

    It has been a positive experience because our caregiver takes my sister to activities and shopping. She also takes her to appointments. I would recommend this agency because I like our companion, Marion. The staff is responsive and easy to work with.

    Roy J_2

    5

    July 16, 2024

    I am a current client of this provider

    They do the things I have trouble doing such as trash, laundry, and changing the sheets. They are courteous and go out of their way to do things.

    Ellen D_9

    5

    June 27, 2024

    I am a current client of this provider

    They are really good at showing up. I like that it is easy to work with, they have nice care notes, and communication.

    Rayma S

    5

    June 17, 2024

    I am a current client of this provider

    They have been very accommodating and responsive anytime I had a question. The person that I have selected to come take care of my mother fits with my mother perfectly. They have done everything I imagined that they could have done. I like that they have been very responsive from the time that I contacted them. They got to me right away when I set up services. I felt comfortable with them right away.

    Kathleen D_8

    5

    May 16, 2024

    I am a current client of this provider

    They could make my life easier by allowing my father to run to the store to have free time for himself. They are very responsive to my mother's needs.

    John H_82

    5

    May 16, 2024

    I am a current client of this provider

    They give me a break in taking care of my mother during the week. They are easy to talk to and keep me updated.

    Deborah "Debbie" H_1

    5

    April 22, 2024

    I am a current client of this provider

    They help by getting competent people. They are very nice.

    Todd B_7

    5

    April 22, 2024

    I am a current client of this provider

    The service has gotten better, but we have had scheduling issues. I like that they have been professional.

    Brianna M

    5

    March 27, 2024

    I am a current client of this provider

    They are like her friends and are good for her because she is a busy bee. I like that they are more her companions and there keeping her happy, rather than nurses just kind of keeping her medicated.

    Patricia R_25

    5

    February 16, 2024

    I am a current client of this provider

    The services make my life easier. They are dependable.

    Rodger S_1

    5

    February 16, 2024

    I am a current client of this provider

    They encourage her to participate in activities. They are very accessible.

    Vivian S_4

    4

    January 17, 2024

    I am a past client of this provider

    They match them well, the aide and my mom. I think they are fine. I like that the aide was very good to my mother.

    Julie G_11

    3

    December 13, 2023

    I am a current client of this provider

    My mother needs a higher level of care than companion care. They have been very friendly and they are easy to work with.

    Mary Ellen S

    5

    November 16, 2023

    I am a current client of this provider

    The transpiration helps the most. They follow up with me.

    Anonymous_7654

    5

    November 13, 2023

    I am a past client of this provider

    The agency was here when we needed them. I liked this agency because they were good. I just wanted a man to help.

    Anonymous_7634

    1

    October 26, 2023

    I am a past client of this provider

    He was not happy. He has mild dementia and I feel they weren't very good at keeping boundaries and being stimulated. They need to hire people that are more experienced and trained better.

    James I_4

    4

    October 16, 2023

    I am a current client of this provider

    She works with my father, but he is difficult. The aide is a good fit.

    Gary N_7

    5

    September 16, 2023

    I am a past client of this provider

    They seem to have everything under control, that put me at ease. I like their professionalism, promptness, and follow-up.

    John S_107

    4

    August 29, 2023

    I am a past client of this provider

    They tried, they had a couple of people that were ok, and they had a couple of people that didn't show up. The management seemed to be involved.

    Michael S_58

    5

    August 16, 2023

    I am a past client of this provider

    They helped her when she was in need with her COPD. I liked the people that came here were very professional, caring, and helpful.

    Sue R_11

    5

    August 16, 2023

    I am a current client of this provider

    The caregiver is reliable. I like that her companion is fabulous.

    Kim E_6

    5

    July 28, 2023

    I am a past client of this provider

    The people were friendly, and they would do anything that was asked of them. I like that they were very personable.

    Emily S_12

    5

    July 18, 2023

    I am a current client of this provider

    She is able to get out and about. They take the time to talk to her.

    Jennifer R_10

    5

    June 20, 2023

    I am a current client of this provider

    They met my schedule. I like that they make an effort to meet my schedule and when I call, I don't get a machine, I get a person who is able to deal with my issues directly.

    Robert J_20

    5

    June 20, 2023

    I am a current client of this provider

    They are another set of eyes looking after my parents and to keep them safe. I like their communication with us.

    Garrett Q

    5

    May 12, 2023

    I am a past client of this provider

    They helped the most by looking after our parents. They were always there for them. I liked that they were prompt, courteous, and the people with our parents did a great job. My parents loved them.

    Stewart P

    5

    April 26, 2023

    I am a current client of this provider

    My mother likes to maintain her independence as much as she can but they're there at the very least to have some companionship and do anything that she can't do. They've done a very good job for my mother. They handled a recent crisis really well.

    Monica S_3

    5

    February 9, 2023

    I am a current client of this provider

    I found the leadership very receptive and helpful. I like that they keep in touch with me.

    Anonymous_6804

    5

    December 29, 2022

    I am a current client of this provider

    I would say just enjoy the time and companion and the time together. It seems to be very organized.

    Karen L_35

    5

    December 15, 2022

    I am a past client of this provider

    I lived far away from him, and this agency filled the need to have someone there completely. If you are seeking companion care, this agency is one of the best in the business.

    Mary and Robert B

    5

    November 22, 2022

    I am a current client of this provider

    They provide consistent companionship and caregiving. We have had very good caregivers.

    Matthew and Anita S

    5

    November 22, 2022

    I am a current client of this provider

    My husband is getting where he doesn't want to eat. She talks to him calmly and feeds him. I rely on her. She is young. The caregiver fills the need I have at the present. From my experience, I would recommend them. They are excellent.

    Jonna W

    5

    November 15, 2022

    I am a past client of this provider

    It was very good. We were very happy with the fact that they worked so hard to find a good match.

    Maria C_21

    3

    September 19, 2022

    I am a past client of this provider

    It depended on the person they sent. Some days it was very good because of the person they sent. They weren't all bad. The care givers got too comfortable. They were texting their boyfriends and not doing anything around the house. When I mentioned it, their trainer said I should have had something for them to do.

    Kathy R_25

    5

    August 25, 2022

    I am a past client of this provider

    They were kind to her. I liked that they were very nice.

    Judy H_17

    5

    July 14, 2022

    I am a past client of this provider

    She wasn't pushy with keeping her active if she didn't want to do something. The person we had was very nice. There was a lot of communication.

    Harold "_1

    5

    July 14, 2022

    I am a current client of this provider

    They help get him out and around. I like the services that are available and the attitude of the caregivers.

    Steven C_14

    5

    June 22, 2022

    I am a past client of this provider

    They helped with things like feeding her and reading to her. I like that they were reliable and friendly.

    Anne P_9

    5

    May 19, 2022

    I am a past client of this provider

    The agency helped in taking information down about my mother's interests. I liked that they met with us very professionally about the intake process.

    David B_51

    5

    April 29, 2022

    I am a current client of this provider

    It frees up my afternoons for me. I like that the girl that comes takes care of Suzanne ion an excellent way.

    John and Wendy J

    5

    April 26, 2022

    I am a past client of this provider

    Our caregiver was very thoughtful. They were very helpful and we loved our caregiver.

    Peter B_8

    5

    March 10, 2022

    I am a current client of this provider

    The company conversation is good and they are lovely. I like their workers. We haven't had any problems.

    Jean-Ann Z

    5

    February 23, 2022

    I am a current client of this provider

    They take care of my mother in law's needs so I do not have to worry. I like that the workers are dependable.

    Barbara A_16

    5

    February 17, 2022

    I am a past client of this provider

    There was peace of mind, she was on time, and I was able to take care of what I needed to do. I like that the staff was great, they were always on time and very good with my mother. They kept the apartment organized. They contacted the office staff when there were concerns.

    Jane G_12

    5

    February 9, 2022

    I am a current client of this provider

    I am able to have free time to do other things. She is a great worker.

    Brenda B_10

    4

    January 28, 2022

    I am a past client of this provider

    Most of the time Mom slept and didn't know anyone was there. We had a great caregiver for the second one.

    Anonymous_5588

    4

    January 18, 2022

    I am a current client of this provider

    It helps a lot because it's only me and my brother who help my father. It takes a lot of pressure off of us because he has Alzheimer's and dementia. He hallucinates and thinks my mother is still alive. Right now we have people we like, but in the beginning we had one that brought guys (caregiver's friends) with them.

    Chris L_7

    4

    December 11, 2021

    I am a current client of this provider

    They could make my life easier by initiating more activities with my mother. I like that the office staff are very accommodating.

    Melissa B_4

    5

    October 14, 2021

    I am a past client of this provider

    I liked that we were being to find someone last minute, and they helped us quickly. They were able to match her with a person that worked out very well. They were very timely and capable.

    Anonymous_5302

    5

    October 14, 2021

    I am a current client of this provider

    I've had excellent service. They help me with meals, which is a big thing. They're comfortable to deal with.

    Anonymous_5161

    2

    September 17, 2021

    I am a past client of this provider

    They didn't make an impact because I could never get help. They just made things frustrating. They didn't have caregivers available to help.

    Anonymous_5135

    2

    August 30, 2021

    I am a past client of this provider

    Some of the caregivers were quitting suddenly because they did not think that they were a good fit for my mom. The last caregiver we had was lying about her time card and the work she was doing.

    Lisa A_13

    4

    August 13, 2021

    I am a past client of this provider

    I was able to have a little more free time. They should communicate better.

    Anonymous_4102

    4

    July 16, 2021

    I am a current client of this provider

    They could be more constant and good service. They could be more constant structure with communication and follow ups.

    Sigrid H

    5

    May 26, 2021

    I am a past client of this provider

    I really felt like they were looking after my parents. They were very easy to work with. They provided nice staff.

    Susan C_46

    5

    April 23, 2021

    I am a current client of this provider

    They provided respite care. I like the quality of the caregivers.

    Pam P_3

    5

    April 23, 2021

    I am a current client of this provider

    They have prevented my mother from falling. They have good communication.

    Leslie G_7

    5

    March 30, 2021

    I am a past client of this provider

    The caregivers took Erika on rides and took her where she needed to go. The company was so understanding and they always tried to work around any issues.

    Anonymous_4629

    5

    March 17, 2021

    I am a current client of this provider

    They give me some of my time back. The caregiver that is helping my father is very kind. I appreciate her help deeply.

    Claudia K_3

    5

    February 25, 2021

    I am a current client of this provider

    The communication has always been fantastic. We enjoyed that they had everything online. We could do things at our leisure.

    Carolyn G_6

    5

    February 20, 2021

    I am a current client of this provider

    I would not be able to do as much as I can without them there. They are right on time, and they talk, help if there is anything you need. I am doing well. I am happy with it. Everyone is good, nice, and they tell them what is needed. They would do anything for me and I would do anything for him.

    Brad V

    4

    December 7, 2020

    I am a past client of this provider

    We liked the fact that they could go shopping for him. I felt like they could have done more cooking. He could not do that for himself. We would have hoped that he could have gotten some hot meals.

    Anonymous_4263

    5

    November 16, 2020

    I am a current client of this provider

    They provide companion care. The people are caring.

    Dawn B_2

    4

    October 23, 2020

    I am a current client of this provider

    When we do communicate and it's done well, that really helps me. We've been really happy with the two health aides that have been supplied. It gives my sister and I a little bit of a break. They could communicate a little bit better with me sometimes.

    Scott M_9

    5

    August 5, 2020

    I am a current client of this provider

    They give him someone that he can connect to. They have good follow up and follow through.

    Holly G_1

    5

    July 16, 2020

    I am a current client of this provider

    I liked that the caregiver took him out, cleaned, and cooked. The caregiver we had was awesome.

    Stacy G_2

    5

    July 8, 2020

    I am a past client of this provider

    She really bonded with the people an it was nice knowing someone there taking care of her. They are caring people and pretty easy to get a hold of if I have any questions.

    Anonymous_3810

    4

    June 11, 2020

    I am a current client of this provider

    They help the most with being there when we are unable to be there with them. They help them with meals and just watching over them. They can improve on the ability of the providers to be able to handle some situations in a better and deeper manner.

    Jennifer M_9

    5

    May 27, 2020

    I am a current client of this provider

    They could communicate with the actual companion instead of just the administration. They are flexible and have good communication.

    Paul G_14

    5

    May 15, 2020

    I am a past client of this provider

    I was the only family member nearby so they helped me out with giving me a break from it. I liked that they did a great job at matching caregivers to my aunt.

    Christy D_1

    5

    April 14, 2020

    I am a current client of this provider

    It's definitely improved. She's not as lonely and is eating more consistently. I like that they're accommodating. I know my mom can be difficult because she cancels a lot.

    Mary C_50

    4

    February 12, 2020

    I am a current client of this provider

    Things have been great and getting better. They keep my house in order and they are available to me whenever.

    Suzanne D_2

    5

    January 17, 2020

    I am a past client of this provider

    It depends on the person. It helps considerably. One caregiver was above and beyond anything I expected. She was such a wonderful person. The last person wasn't as good. She never wanted to do stuff. I loved the personnel, it was just the last person I didn't like and it was too expensive.

    Spencer G_1

    4

    January 8, 2020

    I am a current client of this provider

    He does things that I can't get done. He is not available for most of the times I need to use him.

    Sarah F_1

    4

    December 18, 2019

    I am a past client of this provider

    There was a period where there were different women coming, and they hadn't really settled on one person. It takes a while for an employee to get to know the job, so I don't think it was the caregiver's fault. They were helpful in trying to assign other people if someone didn't really work out.

    Anonymous_2857

    5

    November 19, 2019

    I am a current client of this provider

    It's been very helpful and has had a huge impact. They insure that people are here in a timely fashion, and they take my wife to where she needs to go. It alleviates the concern of those things from me. I have liked the people. We had a rough start, but they were trying to find someone that would be the right fit.

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    About Touching Hearts at Home of CNY in Liverpool, New York

    Touching Hearts at Home of CNY is a Senior Care provider in Liverpool, New York that offers residents Home Care services. Contact Touching Hearts at Home of CNY for more details on services and rates.

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