Touching Hearts at Home of CNY

Offers Home Care

43 Reviews
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Reviews of Touching Hearts at Home of CNY

43 Reviews Write a review

Home Care Reviews for Touching Hearts at Home of CNY

January 18, 2022

By Anonymous_5588

I am a current client of this provider

It helps a lot because it's only me and my brother who help my father. It takes a lot of pressure off of us because he has Alzheimer's and dementia. He hallucinates and thinks my mother is still alive. Right now we have people we like, but in the beginning we had one that brought guys (caregiver's friends) with them.

January 18, 2022

By Deborah "Debbie" H_1

I am a current client of this provider

They clean and help me with meals. I like that they match you up with caregivers that you get along with.

December 11, 2021

By Chris L_7

I am a current client of this provider

They could make my life easier by initiating more activities with my mother. I like that the office staff are very accommodating.

November 09, 2021

By Steven C_14

I am a current client of this provider

They are responsive with time changes and the caregiver is very reliable. I like the caregiver. She is great and personable with my mother.

October 14, 2021

By Melissa B_4

I am a past client of this provider

I liked that we were being to find someone last minute, and they helped us quickly. They were able to match her with a person that worked out very well. They were very timely and capable.

October 14, 2021

By Anonymous_5302

I am a current client of this provider

I've had excellent service. They help me with meals, which is a big thing. They're comfortable to deal with.

September 17, 2021

By Anonymous_5161

I am a past client of this provider

They didn't make an impact because I could never get help. They just made things frustrating. They didn't have caregivers available to help.

August 30, 2021

By Anonymous_5135

I am a past client of this provider

Some of the caregivers were quitting suddenly because they did not think that they were a good fit for my mom. The last caregiver we had was lying about her time card and the work she was doing.

August 23, 2021

By Mary and Robert B

I am a current client of this provider

They do pretty well. The caregivers have been very regular and very helpful. The caregivers are very good people. I don't need any help other than what we have. They come very regularly and they are very helpful to us.

August 13, 2021

By Lisa A_13

I am a past client of this provider

I was able to have a little more free time. They should communicate better.

July 15, 2021

By Anonymous_4102

I am a current client of this provider

They could be more constant and good service. They could be more constant structure with communication and follow ups.

June 16, 2021

By Anonymous_4869

I am a current client of this provider

They are good at helping me with things like dressing me and preparing food. I like that they have really great staff.

May 26, 2021

By Sigrid H

I am a past client of this provider

I really felt like they were looking after my parents. They were very easy to work with. They provided nice staff.

April 23, 2021

By Susan C_46

I am a current client of this provider

They provided respite care. I like the quality of the caregivers.

April 23, 2021

By Pam P_3

I am a current client of this provider

They have prevented my mother from falling. They have good communication.

March 30, 2021

By Leslie G_7

I am a past client of this provider

The caregivers took Erika on rides and took her where she needed to go. The company was so understanding and they always tried to work around any issues.

March 17, 2021

By Anonymous_4629

I am a current client of this provider

They give me some of my time back. The caregiver that is helping my father is very kind. I appreciate her help deeply.

February 25, 2021

By Claudia K_3

I am a current client of this provider

The communication has always been fantastic. We enjoyed that they had everything online. We could do things at our leisure.

February 20, 2021

By Carolyn G_6

I am a current client of this provider

I would not be able to do as much as I can without them there. They are right on time, and they talk, help if there is anything you need. I am doing well. I am happy with it. Everyone is good, nice, and they tell them what is needed. They would do anything for me and I would do anything for him.

February 16, 2021

By Dick H_3

I am a current client of this provider

It allowed me to not have to keep running over to his home. I like that they are always on time.

December 07, 2020

By Brad V

I am a past client of this provider

We liked the fact that they could go shopping for him. I felt like they could have done more cooking. He could not do that for himself. We would have hoped that he could have gotten some hot meals.

November 16, 2020

By Anonymous_4263

I am a current client of this provider

They provide companion care. The people are caring.

October 23, 2020

By Dawn B_2

I am a current client of this provider

When we do communicate and it's done well, that really helps me. We've been really happy with the two health aides that have been supplied. It gives my sister and I a little bit of a break. They could communicate a little bit better with me sometimes.

August 05, 2020

By Scott M_9

I am a current client of this provider

They give him someone that he can connect to. They have good follow up and follow through.

July 16, 2020

By Holly G_1

I am a current client of this provider

I liked that the caregiver took him out, cleaned, and cooked. The caregiver we had was awesome.

July 08, 2020

By Stacy G_2

I am a past client of this provider

She really bonded with the people an it was nice knowing someone there taking care of her. They are caring people and pretty easy to get a hold of if I have any questions.

June 11, 2020

By Anonymous_3810

I am a current client of this provider

They help the most with being there when we are unable to be there with them. They help them with meals and just watching over them. They can improve on the ability of the providers to be able to handle some situations in a better and deeper manner.

May 26, 2020

By Jennifer M_9

I am a current client of this provider

They could communicate with the actual companion instead of just the administration. They are flexible and have good communication.

May 15, 2020

By Paul G_14

I am a past client of this provider

I was the only family member nearby so they helped me out with giving me a break from it. I liked that they did a great job at matching caregivers to my aunt.

April 14, 2020

By Christy D_1

I am a current client of this provider

It's definitely improved. She's not as lonely and is eating more consistently. I like that they're accommodating. I know my mom can be difficult because she cancels a lot.

February 12, 2020

By Mary C_50

I am a current client of this provider

Things have been great and getting better. They keep my house in order and they are available to me whenever.

January 17, 2020

By Suzanne D_2

I am a past client of this provider

It depends on the person. It helps considerably. One caregiver was above and beyond anything I expected. She was such a wonderful person. The last person wasn't as good. She never wanted to do stuff. I loved the personnel, it was just the last person I didn't like and it was too expensive.

January 08, 2020

By Spencer G_1

I am a current client of this provider

He does things that I can't get done. He is not available for most of the times I need to use him.

December 18, 2019

By Sarah F_1

I am a past client of this provider

There was a period where there were different women coming, and they hadn't really settled on one person. It takes a while for an employee to get to know the job, so I don't think it was the caregiver's fault. They were helpful in trying to assign other people if someone didn't really work out.

November 19, 2019

By Anonymous_2857

I am a current client of this provider

It's been very helpful and has had a huge impact. They insure that people are here in a timely fashion, and they take my wife to where she needs to go. It alleviates the concern of those things from me. I have liked the people. We had a rough start, but they were trying to find someone that would be the right fit.
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About Touching Hearts at Home of CNY

Touching Hearts at Home of CNY is an in-home care provider serving Liverpool, New York and the surrounding area. Touching Hearts at Home of CNY offers non-medical services in the home, such as meal preparation, housekeeping, and transportation. Contact the provider for more details on home care services and rates.

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