Touching Hearts at Home of CNY Liverpool, NY

Joe M_23

The caregiver has helped the most by understanding the client's needs and connecting with her personally. I like that they're easy to work with. They understand the needs of the client and so far, as far as I am concerned, they have companions that they hire who are qualified.

Roy J_2

The caregivers have been very helpful to me. The agency is very polite, courteous, and helpful.

Julie G_11

My mother needs a higher level of care than companion care. They have been very friendly and they are easy to work with.

Mary Ellen S

The transpiration helps the most. They follow up with me.

Kathleen D_8

The responsiveness to questions, checking in, as well as alerting me with issues my mother's companion is seeing. The agency itself is responsive, and were able to find a really good match for my mother and my father, who is there. They have demonstrated they have the best interest of my mother at heart.

Anonymous_7654

The agency was here when we needed them. I liked this agency because they were good. I just wanted a man to help.

Anonymous_7634

He was not happy. He has mild dementia and I feel they weren't very good at keeping boundaries and being stimulated. They need to hire people that are more experienced and trained better.

James I_4

She works with my father, but he is difficult. The aide is a good fit.

Deborah "Debbie" H_1

We only have a few hours. The caregivers talk to her and understand what is going on. They are responsive and have matched a caregiver for us very well.

Gary N_7

They seem to have everything under control, that put me at ease. I like their professionalism, promptness, and follow-up.

John S_107

They tried, they had a couple of people that were ok, and they had a couple of people that didn't show up. The management seemed to be involved.

Michael S_58

They helped her when she was in need with her COPD. I liked the people that came here were very professional, caring, and helpful.

Sue R_11

The caregiver is reliable. I like that her companion is fabulous.

Kim E_6

The people were friendly, and they would do anything that was asked of them. I like that they were very personable.

Emily S_12

She is able to get out and about. They take the time to talk to her.

Jennifer R_10

They met my schedule. I like that they make an effort to meet my schedule and when I call, I don't get a machine, I get a person who is able to deal with my issues directly.

Robert J_20

They are another set of eyes looking after my parents and to keep them safe. I like their communication with us.

Garrett Q

They helped the most by looking after our parents. They were always there for them. I liked that they were prompt, courteous, and the people with our parents did a great job. My parents loved them.

Stewart P

My mother likes to maintain her independence as much as she can but they're there at the very least to have some companionship and do anything that she can't do. They've done a very good job for my mother. They handled a recent crisis really well.

Monica S_3

I found the leadership very receptive and helpful. I like that they keep in touch with me.

Anonymous_6804

I would say just enjoy the time and companion and the time together. It seems to be very organized.

Karen L_35

I lived far away from him, and this agency filled the need to have someone there completely. If you are seeking companion care, this agency is one of the best in the business.

Mary and Robert B

They provide consistent companionship and caregiving. We have had very good caregivers.

Matthew and Anita S

My husband is getting where he doesn't want to eat. She talks to him calmly and feeds him. I rely on her. She is young. The caregiver fills the need I have at the present. From my experience, I would recommend them. They are excellent.

Jonna W

It was very good. We were very happy with the fact that they worked so hard to find a good match.

Maria C_21

It depended on the person they sent. Some days it was very good because of the person they sent. They weren't all bad. The care givers got too comfortable. They were texting their boyfriends and not doing anything around the house. When I mentioned it, their trainer said I should have had something for them to do.

Kathy R_25

They were kind to her. I liked that they were very nice.

Judy H_17

She wasn't pushy with keeping her active if she didn't want to do something. The person we had was very nice. There was a lot of communication.

Harold "_1

They help get him out and around. I like the services that are available and the attitude of the caregivers.

Steven C_14

They helped with things like feeding her and reading to her. I like that they were reliable and friendly.

Anne P_9

The agency helped in taking information down about my mother's interests. I liked that they met with us very professionally about the intake process.

David B_51

It frees up my afternoons for me. I like that the girl that comes takes care of Suzanne ion an excellent way.

John and Wendy J

Our caregiver was very thoughtful. They were very helpful and we loved our caregiver.

Peter B_8

The company conversation is good and they are lovely. I like their workers. We haven't had any problems.

Jean-Ann Z

They take care of my mother in law's needs so I do not have to worry. I like that the workers are dependable.

Barbara A_16

There was peace of mind, she was on time, and I was able to take care of what I needed to do. I like that the staff was great, they were always on time and very good with my mother. They kept the apartment organized. They contacted the office staff when there were concerns.

Jane G_12

I am able to have free time to do other things. She is a great worker.

Brenda B_10

Most of the time Mom slept and didn't know anyone was there. We had a great caregiver for the second one.

Anonymous_5588

It helps a lot because it's only me and my brother who help my father. It takes a lot of pressure off of us because he has Alzheimer's and dementia. He hallucinates and thinks my mother is still alive. Right now we have people we like, but in the beginning we had one that brought guys (caregiver's friends) with them.

Chris L_7

They could make my life easier by initiating more activities with my mother. I like that the office staff are very accommodating.

Melissa B_4

I liked that we were being to find someone last minute, and they helped us quickly. They were able to match her with a person that worked out very well. They were very timely and capable.

Anonymous_5302

I've had excellent service. They help me with meals, which is a big thing. They're comfortable to deal with.

Anonymous_5161

They didn't make an impact because I could never get help. They just made things frustrating. They didn't have caregivers available to help.

Anonymous_5135

Some of the caregivers were quitting suddenly because they did not think that they were a good fit for my mom. The last caregiver we had was lying about her time card and the work she was doing.

Lisa A_13

I was able to have a little more free time. They should communicate better.

Anonymous_4102

They could be more constant and good service. They could be more constant structure with communication and follow ups.

Anonymous_4869

They are good at helping me with things like dressing me and preparing food. I like that they have really great staff.

Sigrid H

I really felt like they were looking after my parents. They were very easy to work with. They provided nice staff.

Susan C_46

They provided respite care. I like the quality of the caregivers.

Pam P_3

They have prevented my mother from falling. They have good communication.

Leslie G_7

The caregivers took Erika on rides and took her where she needed to go. The company was so understanding and they always tried to work around any issues.

Anonymous_4629

They give me some of my time back. The caregiver that is helping my father is very kind. I appreciate her help deeply.

Claudia K_3

The communication has always been fantastic. We enjoyed that they had everything online. We could do things at our leisure.

Carolyn G_6

I would not be able to do as much as I can without them there. They are right on time, and they talk, help if there is anything you need. I am doing well. I am happy with it. Everyone is good, nice, and they tell them what is needed. They would do anything for me and I would do anything for him.

Brad V

We liked the fact that they could go shopping for him. I felt like they could have done more cooking. He could not do that for himself. We would have hoped that he could have gotten some hot meals.

Anonymous_4263

They provide companion care. The people are caring.

Dawn B_2

When we do communicate and it's done well, that really helps me. We've been really happy with the two health aides that have been supplied. It gives my sister and I a little bit of a break. They could communicate a little bit better with me sometimes.

Scott M_9

They give him someone that he can connect to. They have good follow up and follow through.

Holly G_1

I liked that the caregiver took him out, cleaned, and cooked. The caregiver we had was awesome.

Stacy G_2

She really bonded with the people an it was nice knowing someone there taking care of her. They are caring people and pretty easy to get a hold of if I have any questions.

Anonymous_3810

They help the most with being there when we are unable to be there with them. They help them with meals and just watching over them. They can improve on the ability of the providers to be able to handle some situations in a better and deeper manner.

Jennifer M_9

They could communicate with the actual companion instead of just the administration. They are flexible and have good communication.

Paul G_14

I was the only family member nearby so they helped me out with giving me a break from it. I liked that they did a great job at matching caregivers to my aunt.

Christy D_1

It's definitely improved. She's not as lonely and is eating more consistently. I like that they're accommodating. I know my mom can be difficult because she cancels a lot.

Mary C_50

Things have been great and getting better. They keep my house in order and they are available to me whenever.

Suzanne D_2

It depends on the person. It helps considerably. One caregiver was above and beyond anything I expected. She was such a wonderful person. The last person wasn't as good. She never wanted to do stuff. I loved the personnel, it was just the last person I didn't like and it was too expensive.

Spencer G_1

He does things that I can't get done. He is not available for most of the times I need to use him.

Sarah F_1

There was a period where there were different women coming, and they hadn't really settled on one person. It takes a while for an employee to get to know the job, so I don't think it was the caregiver's fault. They were helpful in trying to assign other people if someone didn't really work out.

Anonymous_2857

It's been very helpful and has had a huge impact. They insure that people are here in a timely fashion, and they take my wife to where she needs to go. It alleviates the concern of those things from me. I have liked the people. We had a rough start, but they were trying to find someone that would be the right fit.