BrightStar Care Birmingham Bloomfield Hills, MI

Rowena and Larry K

The services have been impactful because they help with everything I needed. I like BrightStar Care because they are reliable.

Liz E

They were very responsive and kind to my mother.

Hadar G

The caregiver helped clean the kitchen, make the beds, and help my wife with bathing. BrightStar Care has very efficient people.

Renee _3

It was a good experience because the person that came was a very good caregiver. I like that it was easy to get someone scheduled. They worked with our schedule.

Michelle D_8

They communicated well. I liked that they were responsive.

John K_47

They were available on a daily basis. They managed my pills. They assisted me when I needed assistance with taking showering and checking in on me.

Goranka V

The company is very receptive to feedback. The timing is difficult to find people. The company is good, but overall services make it a little hard.

Anonymous_5474

They just come to lift him which is something that I can't do myself, so it's very helpful. I like that the girls they send are dependable.

Anonymous_5344

The provider helps him whenever he needs help. I like this agency because they are on time and the people are cable of doing the work.

Liz C_5

It allowed for my mother to get out more. They come and provide someone on a short notice.

Ileane G

They needed to hire people that would listen to me. We needed a caregiver who would listen to us rather than do whatever they thought was right. I don't like the owner. He wouldn't listen to me.

Richard W_20

They took my stuff to get cleaned at the laundromat and they took me to doctor appointments. I liked their personal ability, the accuracy, and they went out of their way to care for me. The manager took me to get the COVID shot.

Jenifer K

My mother does not have to be in a hospital thanks to the services. This agency has someone there for my loved one every day.

Rick H_6

They are only giving her medicine. I would prefer a once a month bill instead of every week.

Robert _4

They give me a peace of mind if something was to happen to me. The manager will help me when I call with a problem.

Anonymous_4690

It was good. I think that the caregivers, there was some differentiating, some were good, some not so good. It really depended on the individual. I don't live in town, but they were good in insuring that if somebody didn't show up on time, the other person couldn't leave. I never felt like she was unsafe. One thing I noticed, was I had typed up a detailed set of instructions, and found that the caregivers weren't necessarily reading that. They could improve on the continuity of caregivers. It would have been optimal to have the same caregivers coming consistently, instead of new people being introduced. Having new people come means they have to get up to speed on her situation and her needs and anything. It would be better to have the same couple of caregivers coming consistently. They were working towards that, but that was an issue we noted. I found that they weren't great at initiating what to cook for her, and she did lose weight when she was with them. She wasn't in the position to tell them what to cook for her, and they didn't seem to have initiative for that issue. A third issue, is that they didn't seem equipped to purchase her food for her. They tried to find a solution for that. I was kind of surprised that they weren't equipped to do that.

Cheryl B_16

The caregiver goes the extra mile. She brushes her hair and does her nails. Some days no one showed up. We have had a regular girl for months.

Teri T

They showed up and were reliable and we didn't have to be concerned about the care he was receiving. The nurse that we had was outstanding.

Anonymous_5007

It made him feel safe. I like that they are very caring and professional.

Karen M_32

It was very confusing, but that could be due to our age or emotional status. Scheduling was hard and getting the same caregiver was hard. This put a burden on us, because it was an emergency situation. Understanding the whole process was hard. But we understand how the situation was hard.

Sue D_6

My mom wasn't very willing to accept help, but they did their best to help. She's in the hospital right now, but they have been very helpful. I would recommend them because we were very pleased with the caregiver.

Becky R_2

The last caregiver was not the best fit for the client. They were very friendly to me and the client.

Sally B_6

Both times I had BrightStar, he ended up on the floor. Their aides need to be more qualified. They need to know what they are doing.

Steve W_17

He just relates well to my dad and honors him and honors his wishes. We just have a particular caregiver who is really exceptional and we have been able to work it out with him as our only caregiver.

Anonymous_4472

Some of the girls, like Kathrine, were very helpful at night. The help was variable. Depending on the shift, sometimes they spent too much time on their phones. If I did not ask for something specific they would not ask what they could do. I did get their phone numbers and started to text them when I did need them.

Phyllis D_6

They do the things that I have listed that I cannot do myself. I think they are good about keeping their appointments.

Shelia _1

My mom is not very ill where she can't help herself, but they keep her company and help with light housekeeping. My mother is comfortable with her caregiver in the home. There are too many changes in people with COVID-19 going on. I had to take the shift myself to take care of my mom. Some of the people they hire are not dependable.

Mike V_2

He's pretty quiet, but having someone to be there with him is a big advantage, especially during these times. The aide is professional, personable and seems to take extra steps to deal with my father's needs. She cares about him.

Pat H_2

It's been very meaningful to me. I'm paralyzed on the right side, so their help is very important. I like that they have very professional caregivers. I can always call and talk to someone. They've always been dependable.

Tonyie J

The communication with the supervisor is very helpful. I like that the intake process is very easy.

Sam P_3

Without their help I would be losing my mind. I like that they are very reliable. I appreciate that they do background checks.

Christine T_2

They made it very easy to where I could get someone when I needed them. I was in Los Angeles which made it difficult to help my parents. They were willing to go pick up groceries for my parents. They were able to get us care quickly. My mom has Alzheimer's and it was confusing for her to have different caregivers coming into her home. I understand it was probably hard to get a consistent caregiver during the virus, but I wish we could have had only one caregiver.

Mike C_7

I had a lot of trust in the company. They responded to an emergency situation. They were very punctual.

Mark K_7

We have good trust with the workers. The people that my mom had are compassionate.

Michelle D_1

I like the communication. I like the flexibility.

Avraham "AVI" G

They drive me places. I like that they do anything I ask them to do.

Anonymous_3318

We'd have liked to have one or two permanent caregivers. They need to give consistent daily care so there aren't too many different caregivers coming in and out of the house.

Martin V_1

I am an attorney and have to work outside the home. They provide the services as caretaker to my wife that I would do if I were not at work. They are very professional, and the people they send out are very on the ball. They work very hard.

Anonymous_3195

They are happy people and help me around the house with anything I need help with. They offer a lot of services and provide medical services.

Molly M_1

They sat all night long and helped him get to the bathroom and they got him a snack. The aide kept an eye on him. They are available and they have same-day service. The guy they sent was a gem. He was efficient and fast and they are very kind.

Kathy _1

They help him with bathing and whatever else needs to be done for his care and helping me around the house. I'm very pleased with the help they send. The company and the interaction I've had has been very helpful.

Teddi C

She enjoys the company. We receive a very mature caregiver.

Jim D_9

It was helpful, which is why we brought them in. They showed up and were friendly. They did what they were supposed to.

Kay R_2

They would take my loved one outside for a walk, do exercises, and sit and talk with him. I like that they were friendly. They tell you that they're willing to do chores, and their people always popped up to help out with that.

Henrietta F_1

I don't have any complaints. Everybody that came was so nice.

Julianne _1

It makes a big impact because I wouldn't be able to do certain things without their help. Their staff is very competent, and their management is extremely attentive.

Anonymous_2645

They had one person there who bonded very well with my wife and was a good thing for her. The institution that they were at drove her out. The problem was just the fit with the outside help and the caregivers in the place she is in. There has to be compatibility and understanding with the two places.

Ronald R_1

They have helped the most by providing the nurse. There was a nurse who was really nice.

Anonymous_2377

I've had a lot of problems with them, but they're trying their best to work them out. They need to get me two people who cover each other and are there consistently. When the prime caregiver isn't able to come, they should send one person who covers for them and knows what needs to be done instead of sending random caregivers. They need to have more communication because it took almost three hours before they notified me that they didn't have a caregiver coming while I was already at work instead of letting me know what was going on while they were trying to cover the shift. They also need to get more reliable people.

Sally M

When we needed them, they were there. There was no time to plan, but they came through. They advertise well. My brother needed extra help at the last minute, and they came through.

Maria

We got BrightStar Care Birmingham for my parents and the care was very poor. They did not do anything that they said they would do. They were supposed to help with bathing, medications, and light housekeeping. There were multiple caregivers, but only about ten percent were good, and the other ninety percent were very poor, inexperienced, first-time people. There was no initiative shown. We left them a list of things to do, and they still could not accomplish their tasks. There were a number of times where they did not show, or were late. If I wasn't here to monitor my parents, they would have been left by themselves. I would definitely not recommend them.

Jeni P

They keep open communication and they keep me in the loop. They are consistent and thorough.

Julia C_1

They helped provide nursing aide to assist me with her care. I would tell a friend that they were very on time with everything that they did, they were dependable.

Joan D_2

I was able to work with them being there. I think that they need to train their caregivers. They were good to my husband, but there were some things they knew nothing about.

Patrick B_2

While they were here it was a great help to both of us. They seemed to know what they were doing, they were well-versed in moving the client. They did things efficiently and comfortably.

Bill D_6

They are competent, so they are able to do a good job for us. The people they hire are great workers.

Athraa A

They come to my home and provide good service. BrightStar Care is a good company.

Rachelle M

I was a caregiver for ten years, and I could never even think of doing what they did to me. They should hire caregivers with cars so they don't have to pay for Uber rides. They need to get people who really want to do the job, be on time, and who list themselves as allergic to cats so they don't walk in and then walk right back out without giving me a shower and doing my laundry.

Gwen G_1

They have helped him the most by getting him what he asks for. I was expecting them to be a little more up-front and do more for him with housekeeping. However, they have been very dependable about their schedules.

Tsipora G

The caregiver that comes in to help me is extremely wonderful in every way. I have one person that takes care of me that I'm extremely pleased with. The other one never worked out, and they keep changing it. The agency is very good.

Kim C_2

They knew how to move my dad without causing him pain. We didn't know how to move him properly. They're very professional and not pushy.

Theodore D

They take over when I'm exhausted and tell me they have everything under control. Most of our caregivers have been nice enough to call if they're going to be late. They change their schedules if I have a doctor's appointment.

Kathy W_4

If she needed a ride, they were able to take her. She would not have been able to stay in rehab without someone there to be with her. It was efficient and easy to manage, but it was expensive.

Marilyn H_5

The girls are really nice and concerned about my safety and my care. I still do what I was doing before. The girls are really care and are courteous. They care about what they're doing. They're sincere about the care they do. It makes me want to a continue to use the company and refer to them anybody who needs a caregiver.

Pam _2

The owner was very attentive and wonderful to work with. The one woman who was here the majority of the time was terrific. It helped me tremendously because I knew someone needed to be with my mother, and I could not be there all the time.

Donald W_5

I like that BrightStar Care is professional. They could make a better impact if they were a little hands-on because they wait for me to call them instead of contacting me first to see what I need.