Avalon Essential Home Care

Betty1617

I like this company. I've been a client for a long time.The girls come to help me with cleaning and bathing. There is one caregiver who helps me bathe and i really enjoy that. We have nice conversations as well.

Provider Response

Betty

My care provider, Serenity, is a good cook. She dresses in a uniform, with a good attitude while acting professionally. During the time she is at my home she uses the phone only for her job. We provide her a list and she uses it to form her time with me. Even though she travels a great distance to help me stay at home, it is not an issue because if she is a little late due to traffic, she stays those extra minutes. That's integrity. Serenity is a treasure.

Daughter of a Dementia Patient

AE Homecare provides compassionate personal care and light housekeeping for my elderly mother with dementia. Whether her aides are preparing simple meals, helping her with bathing, doing light cleaning, laundry, or kindly visiting a little with her each time they come, she is always treated with dignity and respect. I cannot say enough good things about AE Homecare’s excellent Staffing Personnel and compassionate aides who look out for my mother’s welfare. We truly could not care for her in her own home without their help. Thank you for all you do. You have truly been an answer to our prayers.

28619Nadine

I like all the girls that the company has sent out to me. I have been with the company for many years.

wawathomas

Personal care, homemaking, meal prep, medication reminder, My mom has been A client for several years and I am highly satisfied with the services provided. The staff always arrives on time which makes for a great relief. The agency has provided excellent interaction with my mother and it’s nice that she has the same care giver all the time.

MAjeszowski

I have been with AE Homecare for about 7 years. The staff in the office are very helpful when I need to change a shift time for an appointment. I was recently out of my apartment due to issues beyond my control. AE Homecare kept in touch with me throughout the whole time I was gone. AE Homecare truly cares about their clients and their wellbeing.

Provider Response

Thomas

I have been using Avalon Essential Home Care for a couple of months now. I have an excellent caretaker right now. She just does all the cleaning. I have rheumatoid arthritis and I have to use a walker, so she does most of the housecleaning. I have her for 22-1/2 hours a week. Depending on what her schedule is, she makes me breakfast or if she is here in the evening, she makes me dinner. She gives me her schedule and she's on time. The agency checks up on me. In fact, somebody from the A&E called a couple of days ago.

Provider Response

Nenita

I have been using Avalon Essential Home Care for just a little over a year now. So far, they've been pretty conscientious, and they do follow up with things that I tell them. They've had some bad luck with their employees, but that's to be expected in any situation. The caregiver seems to be doing good. She cleans the part that I asked her to clean, and she does my hair and the necessary things that I need. No heavy cleaning or anything like that. The agency people would call on a Friday or if they miss Friday, they make sure they call on a Monday and find out how everything has gone and if I have any problems with anything. I really appreciate them. I appreciate the calls that they give me and make sure everything is going OK.

Vef

I have been using Avalon Essential Home Care for a couple of years now. The caregiver comes, she gives me a shower, and she cleans. That's two hours three days a week. She is OK. I had no problem. She is always on time. She does her job. There's no complaint. The people at the agency would call, and I would tell that everything is all right.

Hank

I think Avalon Essential Home Care is great. They do a great job. They're on time, they do a good job cleaning, and the people are nice. I have been using them for a couple of years now. They do general cleaning, they do the dishes and laundry sometimes, and they help take out the garbage. The caregivers are trustworthy, very nice, and professional. They're a caring and efficient organization.

Randi

I have been using Avalon Essential Home Care for three weeks now. I am in a deep depression and they're trying to help me find ways to get out. I need a therapist, but it's difficult especially now because of COVID scare. I can dress myself and fix my meals, but at the moment, their main priority is cleaning. As soon as we clean the place, they help with decluttering and donating. I have one caregiver on the phone who's trying to do the paperwork and find help for me in other areas, and then another caregiver that I'm working with that that has been to my home three times now, and we get along great. We talk as she cleans. It's a very small place, I live in a studio and so it's easy for us to talk. She shares some of her things and listens to mine. They follow up on Monday. They follow up every single week, sometimes more than once. Sometimes we just sit and talk, and then she gets busy and does cleaning. I had a stroke and a heart attack and a surgery, so I have not done cleaning for going on a year now. In fact, I had my heart attack a year ago and then depression sets in. We picked out an area and we started with the bathroom. It's depressing when you see that kind of thing, so she is really working on making sure that the floors in each area are very clean. This is helping me because I can actually see the difference, so that lifts my depression as well. She's very friendly, and we just keep on talking, and that keeps me preoccupied as well.

Reviewer#RD011323I

I have been using Avalon Essential Home Care for my mom for eight months now. It's been great. If I have questions, they respond immediately. They always give feedback immediately. My mom had emergency surgery a little over a year ago. She had to have surgery for an ostomy, so she has an ostomy bag. My sister and I were trained at the hospital in how to empty it, burp it, replace it, and that sort of thing, but as far as services from Avalon Essential Home Care, she gets just about everything. It's a 5-star because of their friendliness on the phone. If you call, they respond immediately or they will call back. If they're unable to answer my question immediately, they'll find someone to answer it, and then immediate feedback. The whole team is very cooperative. If I am in need of anything, they find a way to get it to me.

Linda

Avalon Essential Home Care is very good. They're very thoughtful and helpful. They call and make sure things are going well. The person that's helping my sister is pretty good. She's very caring, and she seems to get the job done. My sister is very happy with it. It's mostly housekeeping, laundry, vacuuming, cleaning the bathroom, and dishes sometimes. My sister is in a wheelchair, so it is easier for someone else to do it if they can, and that's the main thing that the caregiver does. On occasion, the caregiver might be a few minutes late, but that's to be expected. There's no problem with that. They usually have an agent that calls. They'll call me and ask me how things are going or if there are any questions we have or any concerns.

Marilyn

I have been with Avalon Essential Home Care for about two years now. I like the person that they assigned to me. She's very helpful. She gets my laundry done, she vacuums, and she does things like that that I can't do anymore. She has a very good personality. I wouldn't be with them if I didn't like them for that long period. They call me every once in a while to make sure that everything is going okay and how my health is holding out. Sometimes we fill in a different day. She calls the agency and tells them that for some reason she can't make it at 3:30 on a Friday (which is her time and day). She might ask if she can come earlier and get her work done, and it's fine with me because I'm here 24 hours a day and have been almost three years.

Provider Response

Virginia

I'm using Avalon Essential Home Care. I had a caregiver before that was terrific, but then they hired people that would come one day and quit. They had their bad luck with hiring people. I've had some good ones and some bad ones, and the one I got now is terrific. They help clean the house, they help with the laundry, and then they help with personal care. Lately, they've been doing a better job with communication than they had at the start. They call me more and let me know more than they used to. I don't have any mileage, but I know they are being cut all over from everything. There is no one to run to the store if I need something. I have to hire somebody or get somebody to drive me, but you got to do what you got to do.

Provider Response

Patricia

I've been using Avalon Essential Home Care for six months now. It has been good. I can always get in touch with them, and I love that. They always are there to answer any questions. My caregiver has been great. She's very caring. She's friendly and very helpful. She just really cares about the way she does stuff. She helps with light housekeeping, washing, vacuuming, cleaning up the floors, and stuff like that. She is always on time. Avalon Essential Home Care are always there to talk to and explain things thoroughly, and they're always willing to find the best caregiver for you. They don't give up. If one's not working out, they're there to really work with you to find someone that will.

Provider Response

Pandora

I am now using Avalon Essential Home Care. They're relatively new with me the last couple of months, and I just got a new lady about a month or so ago. I love her. She's really understanding. She's very empathetic. She's just a really lovely person. She cares about me. She cleans, cooks, and basically makes sure I have everything that I need. She makes sure I have something to eat before she goes. She always asks me what I would be having for dinner. She runs to the grocery store for me numerous times. She takes me to my doctor's appointment, which is very important to me because I don't have a vehicle. She is really here for me, and that's what I love about her. The timekeeping works out perfect. I like it. She's here two days a week, Mondays and Fridays, which I like. I like having her here. The agency is one of the best companies that I ever worked with. It is exceptional. I just really like them. They are here to make sure I'm taken care of, and that's exactly what happens. The caregiver takes very good care of me. I actually look forward to her visit.

Anne

I am using Avalon Essential Home Care. It has been good. The caregiver is very nice. We tackle something every week. She comes once a week. She helps me with vacuuming, with washing the floors and carpet, and whatever project we have that day. She's always on time and available, and if she's not, the company calls me. The agency calls me when it's necessary, and sometimes they call me to see how my services are, and I always say great.

Provider Response

Nick

I have been using Avalon Essential Home Care for a year now. My experience with them is fine. I have no problem. The caregivers are fine. They're good at everything that they do. They help me with everything. I'm a quadriplegic. They're pretty much like everybody else. They're a company that's going to help you do whatever you got to have done.

Provider Response

Janet

I have been using Avalon Essential Home Care for a couple of years now. The person they sent to me is great. She's been with me for the whole two years I've been with them. They're very amicable to work with. If I have a doctor's appointment and need to change her time to come, they'll work in for me. If something comes up where she can't make one day, they make sure that they get her here at another day's time, so that her duties get taken care of. I've had back surgery, so I'm not able to do a lot of the household chores like mopping, vacuuming, bending over to clean the bathroom, and lifting laundry. The caregiver is very friendly. Usually, if she needs to change her day or something, Avalon Essential Home Care themselves will call me and change the day and change her schedule. They've always been great. The person they sent me is terrific. They are always easy to work with, and there is always someone there if I need them.

Provider Response