They've done a pretty good job at getting some people to help out when needed.
Orientation could be improved. They need to know the client's routine.
Right at Home Oakland and Macomb Counties
Offers Home Care
205 Reviews
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(248) 973-1958
Reviews of Right at Home Oakland and Macomb Counties
Home Care Reviews for Right at Home Oakland and Macomb Counties
November 10, 2022
I am a current client of this provider
October 11, 2022
I am a current client of this provider
They sent us one person that has been pretty good.
They showed up right away when we needed the help.
October 11, 2022
I am a current client of this provider
They are helping quite a bit with providing company and cleaning the client up.
The agency could have better caregiver quality.
Provider Response
Tom, this is Jeff the owner. Thank you so much for posting this review about Right at Home. Your feedback matters! I am glad that our services are useful for you. We will be reaching out to you immediately to address any concerns you have about caregiver quality. We are committed to quality and hope we can change your rating to 5-stars in the future.
September 20, 2022
I am a current client of this provider
I wouldn't be able to do the things I do if I didn't have them.
They have a willingness to change and improve.
September 20, 2022
I am a current client of this provider
They help me get up in the morning.
They do everything that I ask.
September 12, 2022
I am a current client of this provider
Right at Home has made my experience positive by having good communication.
I like Right at Home because they've found us a good caregiver.
September 06, 2022
I am a current client of this provider
The caregivers take very good care of the client. When he calls, they're on the spot to help him.
The agency needs to improve their time schedules.
August 19, 2022
I am a current client of this provider
Right at Home has made my experience positive by sending people when they are supposed to.
I like Right at Home because they have good and professional caregivers.
August 16, 2022
I am a current client of this provider
Some of what I need is not able to be provided by the agency. I just need some days when I can be home alone and get things done myself.
Everyone that has come has been very punctual.
August 02, 2022
I am a current client of this provider
They do everything I need done on a routine basis.
I like that it is convenient and the first company that I have heard of that provides this kind of care to VA.
July 18, 2022
I am a current client of this provider
For me, just being able to go and get things done without having to worry about if my dad is being taken care of.
In the past they had problems with the caretakers changing schedules a lot, but they fixed that, and they take care of their problems quickly.
July 18, 2022
I am a current client of this provider
It lets me get out of the house because I have an invalid husband.
I like the caregiver.
July 05, 2022
I am a current client of this provider
They have pushed me to exercise.
They came right to the house to help me.
July 05, 2022
I am a past client of this provider
The caregivers were there to assist the client with toileting and getting responses from caregivers at the nursing home.
I liked that the community coordinators were very responsive and willing to meet with my mom and the staff of the nursing home she was in. They did that very quickly and got a schedule together for companions to show up very quickly.
July 05, 2022
I am a current client of this provider
It was a relief to know someone was with Walt.
It'd be nice to have online access to logs during visits and technology things that make remote check in's easier.
June 17, 2022
I am a current client of this provider
The provider is caring. Jasmine is great. She is there all the time. I like the continuity.
I like the flexibility and the quality of care.
June 15, 2022
I am a current client of this provider
I couldn't do it on my own. Setting my dad up for his care has been helpful. They come 7 days a week.
The girls that we get from them, if someone can't be here, they do well at finding us a fill in.
June 07, 2022
I am a current client of this provider
We are happy with the aide.
She is on time and does a good job.
May 06, 2022
I am a current client of this provider
They have helped the most by assisting with my dad.
One thing I would tell a friend is that they have very good people they send out.
April 15, 2022
I am a past client of this provider
Right At Home provided wonderful care for my mother in her time of need when we were unable to be there.
Stephanie was attentive, and able to assess my mother's needs quickly. Right at Home provided a caregiver who assisted her with doctors appointments, meal prep and light housekeeping.
April 11, 2022
I am a past client of this provider
I don't have anything to compare it to, but the caregiver was fine.
There isn't a set schedule of what the caregiver should be doing, and so she came in and ate lunch for half an hour while we were paying her.
April 04, 2022
I am a current client of this provider
The provider provides companionship, personal chores, and transportation.
I would like an option to see a description and qualifications of the caregiver they are sending over. I would also like a list of services the individual caregiver does and don't provide.
April 04, 2022
I am a current client of this provider
They come and help with things like showering her and give her meals.
They could just communicate when the caregivers are not able to come.
March 11, 2022
I am a past client of this provider
They were able to help us with caring for Jim and his needs, and they did such a good job.
They helped with stuff around the house as well as cared for Jim.
March 07, 2022
I am a current client of this provider
They could give me an aid more often.
I like that their staff is very knowledgeable about what they do.
March 07, 2022
I am a current client of this provider
The caregivers are great and they are accommodating.
They are responsive.
March 02, 2022
I am a current client of this provider
My caregiver takes me to the grocery store and we run errands together.
I like that my caregiver is efficient, helpful, and very kind.
February 04, 2022
I am a past client of this provider
I had been staying with my parents out of state, away from my family, so with the care, I was able to be with my family again.
They were very warm. They were willing to work with me. They were responsive and easy to work with.
January 26, 2022
I am a current client of this provider
Love this Company they sent me a perfect match,My caregiver is very Compassionate and a very good worker.Thanks
January 25, 2022
I am a past client of this provider
They were all very helpful. They helped with light house cleaning.
They have a good home service. I like that they usually showed up on time.
January 11, 2022
I am a past client of this provider
They were beneficial. I appreciated my caregiver helping with the cleaning.
The person that they sent to me was very helpful.
December 21, 2021
I am a past client of this provider
They were very caring and the helper was very good.
They were very prompt, at least the peoplewho supported my mother.
December 13, 2021
I am a current client of this provider
They were helpful, just improving the communication would help.
The communication between the caregivers, staff, and family about what is going on with the patient needs improvement.
December 02, 2021
I am a current client of this provider
They drive them every day and help take them to their appointments.
The people are extremely helpful and pleasant to work with.
November 02, 2021
I am a current client of this provider
When they were there it was good, but they were not there when we needed them to be.
They need to have more reliable caregivers. We do not have consistent caregivers.
Provider Response
Dear Vicki, It pains me to read your comments, but unfortunately the pandemic has resulted in a very difficult work environment. We are truly sorry that caregivers sometimes did not come as planned. We value your opinion and will use these comments to improve in the future.
October 04, 2021
I am a past client of this provider
The communication was helpful. If somebody could not come, they would send somebody else. They had substitutes readily available and they were flexible with that. I am a half-hour away and. I got a lot fewer calls in the middle of the night.
I like that they have very good communication. I really appreciated all of their help. I felt like they became part of the family.
September 27, 2021
I am a past client of this provider
They improved my fathers life because he could now go and do things he could not previously do.
I really like that they give their clients attention and its more than just babysitting.
September 10, 2021
I am a past client of this provider
They did everything they were supposed to.
They are hardworking, intelligent, and efficient.
September 03, 2021
I am a past client of this provider
They just helped most by being here when I needed them.
They are pretty responsive.
August 17, 2021
I am a current client of this provider
They help her with all the physical.
I appreciate the care that they provide her.
August 03, 2021
I am a past client of this provider
The services was wonderful. They helped the most with changing and feeding.
It was very convenient and it was a very nice option.
August 03, 2021
I am a past client of this provider
She made meals for my mom.
I liked Belinda, the owner. She is so kind and thoughtful. The caregiver was awesome.
July 08, 2021
I am a current client of this provider
It's helped me out a lot. They take care of things for my grandfather that I can't do for him.
I think they need to pay more personal attention to my grandfather.
June 24, 2021
I am a past client of this provider
They help my mom get dressed. They came in on an emergency basis once.
We have had experiences that were not perfect right before she passed away.
June 11, 2021
I am a past client of this provider
He absolutely needed them. They made sure he kept his oxygen on.
They need to wear masks. The client wasn't vaccinated either.
May 27, 2021
I am a current client of this provider
She does everything. She takes care of the whole house.
I want to keep the same person, but sometimes they send me other people.
May 20, 2021
I am a current client of this provider
They have helped us the most by getting him out of bed.
I would tell a friend that they are professional.
May 14, 2021
I am a current client of this provider
They are very responsive and flexible if we need to cancel or a replacement.
May 07, 2021
I am a current client of this provider
She does laundry and does the big things for me since I live on the second floor and laundry is in the basement.
They are very efficient and thoughtful.
April 20, 2021
I am a current client of this provider
It frees me up to do things while they are there.
They have dependability in the company.
March 16, 2021
I am a current client of this provider
They have been very helpful. So far everything has been good. I do not have any complaints.
I would like to know if they are checking on the staff for COVID every other week.
March 05, 2021
I am a current client of this provider
They come help me with cleaning the bedroom and bathroom.
They are good at working and they have good caregivers.
February 05, 2021
I am a current client of this provider
I would be lost and are essential to my daily life.
The office people are helpful to me and provided caregivers.
February 05, 2021
I am a current client of this provider
The service that I am getting at this point is very good. The services are vital to me getting better and being able to move forward in life.
I like that I am able to see how I am being billed with the company.
December 07, 2020
I am a current client of this provider
She does a pretty good job at what she does.
They work with me really well.
November 24, 2020
I am a current client of this provider
I like that they are trying to make me more independent, punctual and go the extra mile
I think they have good costumer service.
October 27, 2020
I am a current client of this provider
We could not do it without them. They are taking care of my dad and doing things when we can't be there.
We have been pleased for the most part. Right now we have one amazing caregiver from them, but we have gone through a process to fill in the rest of the time.
April 30, 2020
I am a current client of this provider
Our caregiver is a great help and we enjoy her.
April 28, 2020
I am a current client of this provider
My caregiver is a jewel. She is a great driver. She is very thoughtful.
April 16, 2020
I am a current client of this provider
Very happy with the caregiver. I can go out and I have confidence that my mom will be cared for.
March 13, 2020
I am a current client of this provider
They need better qualified employees. The good ones are good and the average ones are very mediocre.
They could improve by getting more knowledgeable help. One set of caregivers are good and the others are average.
March 12, 2020
I am a current client of this provider
They come out once a week and help my dad shower and help around the house.
The nurse that comes once a week is really great.
March 12, 2020
I am a past client of this provider
They have helped me the most by finding me the people that can help my dad.
I think they could do a better job with the staff they recruit, but they reach out when they have issues and need to talk to me about things. There is open communication.
March 09, 2020
I am a current client of this provider
It has been helpful to have constant care for my dad.
They could be more consistent with the schedules and the caregivers.
February 13, 2020
I am a past client of this provider
I liked that they make it easy for my dad and their communication was good.
I liked that they were very communicative and the person that was assigned to my dad was good.
February 12, 2020
I am a current client of this provider
My caregiver has been great. She is kind and helps with showers, meal prep, and light housework. Recently, Right at Home assisted with getting a hospital bed.
February 10, 2020
I am a current client of this provider
Right at Home was very helpful with advice and resources for my father. The caregiver did a good job keeping our father occupied during this time with him.
February 07, 2020
I am a current client of this provider
Our caregiver has been great. She is able to relate to my parents and they enjoy having her around.
January 23, 2020
I am a current client of this provider
He does his exercises and feels better, it keeps him going.
They spend time with my dad and they help him. Their hours are convenient. The hours are convenient for his needs.
December 23, 2019
I am a past client of this provider
They gave me what I needed.
They could improve the internal communication.
December 17, 2019
I am a current client of this provider
It has relieved me of caring for my husband.
They seem to be proactive if their workers are going to be late or absent, and they let me know.
December 17, 2019
I am a current client of this provider
I am comfortable to leave and sleep and do what I need to do while they are here.
They work hard to get the right people.
December 13, 2019
I am a current client of this provider
They do all our lifting, driving, and do anything around the house that I can't do with both my arms wrapped up.
When you call, sometimes it takes a little while for them to get back to you, but you get your answer in time.
December 11, 2019
I am a current client of this provider
It frees me up to do other things, and it helps me have a break. It also helps my husband with his daily activities.
They listen and ask the right questions during the intake. They make sure to give you what you need.
December 04, 2019
I am a past client of this provider
The agency went above and beyond because they allowed us to be with our mother as her children.
If it wasn't for Right at Home, I don't know how we could have gotten through things because my mother recently passed away.
November 21, 2019
I am a current client of this provider
They keep my loved one mobile and they do memory care.
They need to get better at their billing, and they need to let us meet the caregiver first before sending them out.
November 19, 2019
I am a current client of this provider
George is pretty self reliant, but the gentleman has taken him out as a friend. George has a mental disability, has had many heart surgeries, and more and the gentleman is very understanding and encouraging.
They stay in touch and fix the problems we have. The gentleman that comes works so well with my husband emotionally.
November 19, 2019
I am a current client of this provider
She does a thorough job in cleaning.
One girl is awesome because she is very kind and loving.
November 12, 2019
I am a current client of this provider
They could clean, dust, or things like that.
They do well, show up when they are supposed to, and do what they are supposed to do when they are here.
November 07, 2019
I am a current client of this provider
She seems very content and satisfied. She seems much better than before we had their services. They see that she takes her medicine.
They explain the procedure. They do a follow up.
October 24, 2019
I am a past client of this provider
They were very responsive when we had problems.
I like their consistency.
September 12, 2019
I am a current client of this provider
They could make my life easier if the ones they sent could operate a Hoyer.
I would like them to improve the continuity of the caregivers.
September 05, 2019
I am a past client of this provider
Linda called a few times to tell them she was unhappy with them. She named 3 of them of who she didn't want back.
They have like 25 things they are supposed to do every day, and they only do about 1. They need to do what they say they are going to do. They need to follow their own directions.
Provider Response
Thank you for the time you took to reply to the survey. We had received positive feedback when checking in during one of our regular follow up calls so I am disheartened by the grade you gave us. We’re happy to provide different caregivers or change details of the custom care plan at any time so we encourage our clients or their families to reach out if they are unhappy. I hope you are both healthy, and I would enjoy the chance for us to work with you again. Jeffrey Welsh, President, Right at Home Oakland and Macomb Counties
September 04, 2019
I am a current client of this provider
When she helps, I don't have to. That's nice because I'm not in good shape.
They are pretty prompt, and the caregiver does a good job.
August 26, 2019
I am a current client of this provider
They have done pretty well, and I don't have to do it. I can't shop for my mom or help her dress, so it has helped us and has made an impact. They just need to hire more people. Some people really care about their job, but other people really don't.
They need to hire more people. They are just understaffed.
August 26, 2019
I am a current client of this provider
They could pay attention to her needs more.
I would like to see the employees actually take care of their clients. Mine falls asleep all the time.
Provider Response
Thank you for your feedback. I am terribly sorry for your difficulties. We would gladly refund your fees for any shifts that fell short of our mutual expectations. Please feel free to contact us to provide more details. Again, my apologies.
August 23, 2019
I am a current client of this provider
They've had a very big impact. They do things for me that I can no longer do for myself, and they remove the burdens from me.
They have always attended to me. They call me and keep me informed of what is going on.
August 12, 2019
I am a current client of this provider
They are a big help for us. They are there 24 hours a day, and we are not.
I can only recommend them to people living in the facility. She has had good service there.
August 12, 2019
I am a current client of this provider
I have peace of mind that I haven't had over the last three years.
They are the fourth company I have gone with, and there is absolutely no comparison. They are dependable and reliable.
July 02, 2019
I am a current client of this provider
She helps me with the dishes, housework, and errands to the drug store and the store.
The caregiver is extremely pleasant and helpful.
June 27, 2019
I am a current client of this provider
She is not steady on her feet so she cannot be left alone. With Jennifer coming, that allows us to have the morning free to do what we need to do, and it gives me peace of mind.
I am very happy. I like the quality of the care that the caregivers are giving to my mother and the people at the office make everything easy to make changes or different arrangements as my mother needs.
June 18, 2019
I am a current client of this provider
Our caregiver is very good, cooks well, and is very reliable.
June 06, 2019
I am a current client of this provider
He has a great deal of difficulty walking, and with the therapy they give him, they help him to keep mobility.
I would recommend it because it helped my husband.
June 06, 2019
I am a past client of this provider
The provider helped me the most by helping me with the housekeeping.
They were very prompt. If I had any questions or concerns, they were right on top of it.
May 02, 2019
I am a past client of this provider
They gave him food and brought him to the restroom. That's all they did. They were supposed to do some light cleaning, so that fell on my shoulders.
They could follow up with their people. They weren't doing that. I called and complained because things weren't getting done. On top of that, they stole from him.
May 02, 2019
I am a current client of this provider
They could have some more training to go through in order to better understand my loved one. In my case it would Alzheimer's, so don't ask them questions like what did they do over the weekend or what something is. They could make suggestions instead of asking questions.
They could give more information on their caregivers as far as their experience, their background, and what kind of patients they've worked with before.
May 02, 2019
I am a current client of this provider
It helps, but it doesn't change his condition. It has helped with his back and legs. He has many conditions, so it depends what condition is bothering him the most.
So far, everything has worked out fine for him. We have no complaints.
April 25, 2019
I am a past client of this provider
They never had the help that was needed.
I called many times but it didn't seem to do any good. They did try, but it just didn't work. When my loved one had an emergency, no one from Right at Home ever called me. I called them to find out about the emergency.
April 02, 2019
I am a past client of this provider
The caregiver was just what we needed. She was a good fit from beginning, so they placed us where we need to be.
I like that they were professional and it was very transparent. There was another agency that had a tracker on the caretaker, but here they gave the caregiver the respect of doing what she was supposed to do.
April 01, 2019
I am a past client of this provider
The impact has been significant because of the reliability of the caregivers. Many times, the caregivers will cancel, even when my mom has an appointment she needs to be at, and the caregivers will sit and not do what my mom needs done.
They need to improve on the quality of their people because they are not well trained or reliable.
Provider Response
We apologize that after providing assistance to your mother for years, you were not happy with our performance. Unfortunately we could not staff caregivers to your satisfaction. I am happy to talk about why caregivers don't feel job satisfaction when their responsibilities are only house cleaning and errands.
March 30, 2019
I am a current client of this provider
Each of Right at Home caregivers has been very professional in their services and has become part of the family. We recommend Right at Home to anyone needing help.
March 19, 2019
I am a past client of this provider
They were very nice and did things I couldn't do.
They gave my husband very good care.
March 14, 2019
I am a current client of this provider
They help a lot with stuff around the house, that includes bending because I have a bad back. It makes it so I am able to help with the things I need, too.
I would like them to have more medical care instead of just asking if I have taken my pills.
March 14, 2019
I am a current client of this provider
They're very caring and it allows my brothers and I to know that my mom and dad are being taken care of.
The people that they send out, other than one, have been phenomenal. They're very caring and upbeat.
March 01, 2019
I am a current client of this provider
They help with the family.
They always make sure we have what we need.
February 05, 2019
I am a current client of this provider
The person that comes is very good and they connect with my loved one very well. They are also attentive to his needs and compassionate towards him.
Sometimes things cannot be helped because of family emergencies. My loved one is handicapped and he wants to have total attention. I would like to have more staff to help out with the situation of my loved one.
January 21, 2019
I am a past client of this provider
They took care of my parents almost entirely. There wasn't anything they didn't do.
I have no complaints. It wasn't always a perfect fit, but ninety five percent of the time it was. I was very happy with them.
January 07, 2019
I am a past client of this provider
They made my life easier by what they did for my loved one and by taking care of my loved one's needs.
I liked the personal help.
December 04, 2018
I am a current client of this provider
I cannot do a lot of the turning with my husband anymore. He likes them, and he feels comfortable with them.
I have two people right now that are excellent.
November 27, 2018
I am a current client of this provider
They let me know when my loved one is running low on products, and they keep me aware of their health.
It would be nice to have a direct number, instead of just the manager's phone number.
November 02, 2018
I am a current client of this provider
I have a life now, because of them.
I've recommended a lot of people to them.
October 30, 2018
I am a current client of this provider
They have helped me by giving me a chance to get away from there and have my own life.
The caregiver saved my life by taking care of my parents.
October 05, 2018
I am a past client of this provider
It didn't impact my life. They could have had more people to help.
I wouldn't recommend them to anyone. They need to have more people.
Provider Response
We are sorry you were not happy with staffing capabilities. Establishing a consistent schedule for care is essential to keeping the same staff. If we did not make you aware of this hurdle, I apologize.
October 03, 2018
I am a past client of this provider
It was a huge relief. They relieved us when we were on our wits end trying to take care of my father.
The people were just wonderful. The owner was very accommodating. It was a very confusing time and my father was going downhill fast and they were just wonderful.
September 20, 2018
I am a current client of this provider
It has helped him do some things he hasn't been doing. She is working with him on dexterity. I also have a little time to go to the store by myself and do other shopping because I trust her.
The lady we have is excellent. She is not overpowering and she's friendly.
September 18, 2018
I am a current client of this provider
Very satisfied. Helpful consistency is good. Always call with change.
September 10, 2018
I am a current client of this provider
There's not that much to improve. There are a few scheduling problems, but it's not too bad.
August 22, 2018
I am a current client of this provider
I really think that they have tried to find the right people for my loved one, which has been really hard. The caregivers that they have sent out have been helpful.
I think that they have tried pretty hard to find caregivers for my loved one.
August 16, 2018
I am a current client of this provider
They have helped me a great deal. They help me get myself dressed and they are very willing to help me.
I feel the people are very capable and they do a good job. They are very trustworthy and I have enjoyed having them.
August 10, 2018
I am a past client of this provider
It was helpful, but I didn't have enough money to keep the home care here.
She was very dependable, kind, respectful, helpful, and I liked her a lot.
August 01, 2018
I am a past client of this provider
I could not have gotten along without them. There were people that were good and others that were bad. They could've had a great impact by having everyone who came be qualified to take care of the patient.
There were a couple of people that really weren't qualified to take care of him. They need better help.
July 05, 2018
I am a past client of this provider
It was only a day and a half. But they took care of him.
I would say they were very professional, caring, and skilled.
June 25, 2018
I am a current client of this provider
They help me a lot because I can't leave him alone. It allows me to get out and grocery shop.
I really like the care that the girls provide.
June 14, 2018
I am a current client of this provider
He needs help. He is going to be 89. It helps me too because I can't take care of him anymore.
I like the caregiver who comes to our home.
June 11, 2018
I am a past client of this provider
It made my grandmother's life easier by not being alone. This helped her have a normal life.
The caregivers we had were very attentive to my grandmother.
June 11, 2018
I am a past client of this provider
They helped out immensely. They wrapped my legs so I was able to walk a little better.
They were all fine, and they did a good job. They were dependable.
June 06, 2018
I am a past client of this provider
I think they did what they were supposed to do, and it made my loved one comfortable.
The caregiver was really nice. She was helpful when the ambulance came.
June 05, 2018
I am a current client of this provider
They have helped me the most by taking care of almost everything for me since I cannot breathe.
I would tell a friend that the caregiver I have is very knowledgeable and has good training.
June 01, 2018
I am a current client of this provider
Taking a shower is a very personal thing and my mother is 81. It's a tough thing to get used to. They've all been very good.
They are great about setting up the time that was convenient for us. They were great with letting us meet the people before sending them out.
May 24, 2018
I am a current client of this provider
I am the only sibling around that takes care of my dad, so it has really helped me in freeing up my personal time.
They seem to be very responsive as far as getting back to me and getting set up. I have had no problems at all.
May 16, 2018
I am a current client of this provider
It gives me more time to do what I want to do instead of having to do what they do.
They come as they said they would and are very prompt.
May 14, 2018
I am a past client of this provider
They picked up on things very quickly. They did their job without having to be told what to do.
Their caregivers are very conscientious.
May 02, 2018
I am a current client of this provider
They do an interview so that they provided a caregiver that is a good companion for her. I live far away, and knowing that my loved one has another person to go provide companionship to her is comforting to me.
May 01, 2018
I am a current client of this provider
I like the compassion that they show me, and they want to help. It's not its just a job. They help me dress and give me bath, and it has been working well.
April 19, 2018
I am a current client of this provider
I would probably recommend them to others because they have always been cooperative. My caregiver is very pleasant. My caregiver is satisfactory and will do what I want or ask her to do. However, she doesn't seem to have an imagination to see things that need to be done.
April 04, 2018
I am a current client of this provider
They are first class service, and everything we expected, we got. They helped me tremendously. They would take me shopping and shop for me as well.
April 03, 2018
I am a past client of this provider
The caregiver had already worked with my mother, so they were familiar with each other. I was impressed when I saw a caregiver taking care of my mother during lunch. The caregivers I met were friendly and really seemed to care.
April 02, 2018
I am a past client of this provider
They were reliable, and the few times that someone couldn't make it, the owner came out to help me themselves. I was able to go to the bedroom and get some sleep instead of staying up all night.
March 20, 2018
I am a past client of this provider
They were prompt, caring, and they met my expectations. They made it easier because I couldn't be there. They stayed the night and provided a sitter for my mother. She has dementia and would forget she couldn't walk.
January 17, 2018
I am a past client of this provider
The most negative experience that I had was finding out that on the day that our caregiver came and being told that she would not come back. No one called me and no one returned my calls until a few days later. The impact was extremely negative when, after a few days and having paid for services, we didn't get services.
Provider Response
We are sorry we could not provide care for your father as you hoped. We made a good faith effort to accommodate the challenges presented by his environment, but our caregivers were not willing to continue. Apparently we failed to communicate adequately and for that, I apologize.
January 12, 2018
I am a past client of this provider
The owner was very professional. Whenever I called, they would go out of their way to communicate with me. The workers that they sent would go above and beyond to make my dad happy. The services were required for my dad, to keep him safe. If I did not find a good company, I would have had to take care of my dad all on my own, so the services really helped me and my dad.
January 05, 2018
I am a current client of this provider
My caregiver didn't track her hours like she said she would. There has been a discrepancy. My current caregiver talks with me and asks what she can do for me, and then does it.
December 29, 2017
I am a current client of this provider
Ladies are very helpful. No complaints on the ones I have currently. Jeff (owner) very sincere and helpful. If I had my suggestions, it would be to tell client (me) who to talk to on phone.
December 18, 2017
I am a current client of this provider
Right at Home has kind and gentle caregivers. They are very helpful. My caregiver is always open to help me and free to take my suggestions.
December 13, 2017
I am a current client of this provider
If someone needs the services like I do, Right at Home will be good. The caregivers have been here on time, and the caregivers seem to be really good. So far, so good. I like it when the caregivers go to the doctor with me.
December 07, 2017
I am a current client of this provider
Right at Home has been good with me.
Right at Home has made life easier by doing all the cooking for me.
December 05, 2017
I am a current client of this provider
Right at Home is efficient and good. My caregiver is here when she needs to be. We've had no problems. Right at Home saves time. My sister and I are generally my dad's caregivers because my mom can't give him a shower. Right at Home provides peace of mind.
December 02, 2017
I am a current client of this provider
Right at Home is a well-run company. Their caregivers show up on time, and if there is a problem, they contact me immediately. Right at Home's services have been helpful. I think the caregivers could be more aggressive in the help they provide.
November 27, 2017
I am a past client of this provider
It was difficult to find qualified caregivers with Right at Home. Right at Home often told me they had the people available, but there were some times when they weren't able to find anyone. Some of the caregivers from Right at Home were adequate, but many could have used more training.
November 20, 2017
I am a past client of this provider
I would recommend Right at Home because they seemed pleasant enough and it worked! The service from Right at Home helped because it reduced my stress level a lot. I didn't have to worry about my father falling.
November 02, 2017
I am a current client of this provider
Right at Home is very friendly, professional, and comfortable. Right at Home makes all the difference for me. They make me meals and help with a shower.
October 23, 2017
I am a current client of this provider
Because Right at Home is new to us, some of the caregivers have not been the quality that we were expecting. We did have one person who quit on the last minute as well. Right at Home has made a positive impact on my loved one's life by helping with transferring, daily help, and supervision.
October 23, 2017
I am a current client of this provider
I like that Right at Home is involved in some research, the price is reasonable, and they screen the caregivers. Right at Home allows me to get out and take a break from caring for my loved one.
October 20, 2017
I am a current client of this provider
I trust Right at Home a great deal. Right at Home makes my life easier because there are things I physically cannot do and they take care of it.
October 18, 2017
I am a past client of this provider
Right at Home is reliable, prompt and helpful. I was satisfied with everything. The services helped me feel good.
October 12, 2017
I am a current client of this provider
Right at Home is always on time and has very good skills. They are very friendly. Right at Home has instructed me on what I need to do when they are not here to better take care of my husband. Also, they give me time to catch up on other things while they are here to take care of him.
October 12, 2017
I am a current client of this provider
I would tell others that Right at Home has really good caregivers that take care of my mother. It has allowed me to leave the house. If I didn't have the services, I wouldn't be able to do grocery shopping.
October 06, 2017
I am a current client of this provider
Right at Home is attentive with the care they provide, I have no complaints. Right at Home has had a positive impact on my life.
October 04, 2017
I am a current client of this provider
I would recommend Right at Home because I got them and they're satisfactory. Some are very good, some are not so good. The service helps me get into bed. I had an amputation, so I'm in a wheelchair.
September 25, 2017
I am a past client of this provider
The people I dealt with from Right at Home were very urgent and they were good about answering promptly and quickly getting someone for my mom. They are very responsive. Right at Home was there to watch over my mom in the facility and keep an extra eye on her. Some of the caregivers didn't really watch over her very well, but others were really good.
September 21, 2017
I am a past client of this provider
I would tell others that the caregivers were very good and they took care of me. They will do whatever is needed, I had no problems. My caregivers helped me get me dressed and cooked my meals. They did nothing as far as the cleaning in the home.
September 08, 2017
I am a current client of this provider
I am satisfied with Right at Home's services. Right at Home makes an honest effort to follow through with their schedules. If there is every a problem with a caregiver, Right at Home does their best to switch them out.
September 01, 2017
I am a current client of this provider
I would tell a friend that Right at Home has given us a great caregiver. Right at Home has helped my loved one the most with getting to the restroom.
August 23, 2017
I am a current client of this provider
I'd tell people that Right at Home helps you if you are disabled in any way. The service has helped me because I can't do certain things for myself.
August 21, 2017
I am a current client of this provider
Not only are they the easiest company to deal with, they employ the nicest, best people. I would recommend them to everyone.
August 01, 2017
I am a current client of this provider
I would say that Right at Home is good, but the first caregiver that we had from Right at Home we had to let go. Right at Home has brought me less stress knowing that someone is with my mother.
July 24, 2017
I am a current client of this provider
Right at Home is here to help you, and they are willing to do whatever you ask them to do with a willing attitude. I depend on Right at Home, and they do whatever needs to be done. They will make sure that I have food and clean clothes. They are very helpful.
July 06, 2017
I am a current client of this provider
I like the caregivers that Right at Home has sent to us. The caregivers are doing their job, but the services really do not impact me as a family member.
June 23, 2017
I am a current client of this provider
Right at Home is a very caring and attentive company. The services from Right at Home have alleviated caregiving stresses from me and given me a peace of mind.
June 21, 2017
I am a current client of this provider
When Right at Home's staff is engaged and the management are engaged, everything is good, but when they are not things could be better. Right at Home is essential for the client and very much needed.
June 19, 2017
I am a current client of this provider
I like that the person that comes here has a lot of knowledge and is professional. The caregiver is here and it gives me some free time and allows me to leave the house to know that someone is watching my son.
June 09, 2017
I am a current client of this provider
I've worked with Right at Home for several years and they're consistent. One caregiver in particular has the ability to make clients feel at ease and they verbally say she's doing a great job. Right at Home helps the client do specific tasks. They help start his day in the morning, remind him to take medication, do light housekeeping, and shower him.
June 08, 2017
I am a current client of this provider
Right at Home has done everything that I have asked for my mom's needs. Right at Home has somebody around to clean around the house and support my mom.
June 08, 2017
I am a current client of this provider
Right at Home is reliable and provides a good service. The people they employ seem to be conscientious. The service is reliable. My loved one is not in great need of it right now, but will be in the future.
June 02, 2017
I am a current client of this provider
Right at Home has wonderful people. The people in the office are great and the billing is very easy. Right at Home has made the client's life easier by giving her more attention and care than I can.
May 11, 2017
I am a past client of this provider
Right at Home eventually sent out a good caregiver for Joseph, after the first week. The services were very good and helped the most by bathing Joseph.
May 02, 2017
I am a current client of this provider
Right at Home is very unreliable with the caregivers most of the time. The caregivers are never on time and will randomly not come. Right at Home could be more reliable and provide more peace of mind.
Provider Response
We enjoyed caring for your parents. Although most of the time they had one of our best caregivers, some caregivers may not have had the same availability. We are proud of the help we provided, but sorry for inconsistencies from the rest of the team.
May 01, 2017
I am a current client of this provider
Right at Home's caregivers are all very nice and helpful. There are some things that I can't do for myself that the caregivers do for me.
April 24, 2017
I am a past client of this provider
It was easy to make the arrangements with Right at Home and when I got home everything was in order for me. The services made a difference in my life because it meant that I could come home from a facility I had been in since January.
April 21, 2017
I am a current client of this provider
I would recommend Right at Home because there is one caregiver I really liked. We live in a senior community, and everyone here is over the age of 70 years.
April 05, 2017
I am a past client of this provider
I liked how Right at Home would accommodate my father's schedule, and the last caregiver my father had was amazing. Once Right at Home found the right caregiver for my father, the companionship was very nice. When my father's condition worsened, the caregiver he had was a bigger and stronger gentleman.
March 28, 2017
I am a past client of this provider
We've had no problems with Right at Home. They are helpful and organized. The caregivers were encouraging and helpful.
March 27, 2017
I am a current client of this provider
Right at Home's caregivers are professional and reliable. Right at Home's caregivers allow me to go out.
March 24, 2017
I am a current client of this provider
I really think that Right at Home is a good company, but I would appreciate more feedback from the caregivers about my father's status. It's nice to know that there is someone to take care of my father when I can't be there.
March 22, 2017
I am a current client of this provider
I feel very comfortable with the caregivers Right at Home sends. They found a caregiver that was compatible with me. The Right at Home owner is very good, I have enjoyed my interaction with him. It is really helpful that my caregiver helps me do laundry.
February 27, 2017
I am a current client of this provider
I would tell someone that I have no issues with the caregiver and the services Right at Home has provided. The services relieves a lot of pressure off of me and my parents.
February 21, 2017
I am a current client of this provider
Right at Home is very good and my caregivers do their work good. I am well satisfied. My caregivers get me up and out of the bed most of the time and they take me walking down the hall so I feel better.
February 17, 2017
I am a past client of this provider
Right at Home's caregiver was outstanding. Everyone from Right at Home that we dealt with, we were pleased with. It was really helpful that our caregiver was able to move my husband from one place to another. The caregiver was able to help my husband into the shower. The caregiver was able to help my husband get up if he fell.
February 02, 2017
I am a current client of this provider
My dad likes the caregivers that help him. Right at Home helps me to not worry about my dad.
February 01, 2017
I am a past client of this provider
I would tell someone that Right at Home did an excellent job. The fact that Right at Home was giving me more information about my arthritis made things more comfortable for me. However, I wish they left some exercises for me to do.
February 01, 2017
I am a current client of this provider
I would tell others that Right at Home seems very honest. Right at Home allows me to go to work and know that the client is in good hands.
February 01, 2017
I am a current client of this provider
I would tell someone that Right at Home does a good job, and I am happy with them. The services have helped my mother by giving her a shower a couple times a week. This is important because my mother cannot shower alone.
October 27, 2016
I am a past client of this provider
Kathy’s father Mr. Hjey passed. Her comments: There was nothing more RAH could have done, the caregivers and staff was amazing. I especially appreciate the effects of the scheduled field supervisor. They made sure when dad was discharged suddenly, he had care.
October 04, 2016
I am a current client of this provider
Very excellent service. Nothing could be done better. Very satisfied.
September 29, 2016
I am a past client of this provider
Caregivers are good but two were more service oriented than the others. The care was good.
September 29, 2016
I am a past client of this provider
Scheduling was difficult. Substitutes were used quite a bit for a while. The caregivers were very attentive. We also had a hard time getting drivers to take him to and from places.
September 29, 2016
I am a current client of this provider
Michelle is always on time and has a cheerful personality.
September 27, 2016
I am a past client of this provider
Caregivers were very friendly and knowledgeable. They measured her food and did med reminders. Mrs. Schlussel will definitely refer Right at Home.
September 14, 2016
I am a current client of this provider
Quality of caregivers is excellent. They were well groomed and well spoken. Right at Home should send the invoices out monthly. It gets confusing to have them come weekly.
September 11, 2016
I am a current client of this provider
I have no complaints. I loved my caregivers, especially Dorcas that I have now. She even does errands to get me undergarments. She also cooks, cleans the home, and makes my bed.
August 31, 2016
I am a past client of this provider
From the very first day, my mom received excellent care. The caregivers often went above and beyond their job descriptions. I always knew my mom was in the best hands. The last few days, the caregivers often stopped by to see how we all were doing. It was touching to see them with my mom, talking quietly and giving her a kiss. The morning she passed away, one caregiver brought coffee for the family. We couldn't have asked for better care.
August 29, 2016
I am a current client of this provider
Shamira is wondernful. She is very respectful and she goes above and beyond my needs. I feel very comfortable. I gave a 4.5 rating until the field supervisor explained protocol for calling contacts. I now give a 5.
August 25, 2016
I am a current client of this provider
Jane from Right at Home is charming and kind. She is very good and happy too. We are happy to see her. She is a very good person.
January 23, 2016
I interviewed this provider
The caretaker that showed up to care for my 90 year old mother appeared to be brand new. It appeared she never worked with older people. When I asked why my mother didn't take her meds, I was told my mother said she would do it later, and she accepted that. I asked why my mother did not eat, her reply was, my mother wasn't hungry. During the initial interview, I told them to make sure she takes her meds, and to put food in front of her, she will eat it.She never did any house work. When she left; dishes were in the sink, and trash can was full. After three days, I said no more. When I called to cancel my service, nobody ever called back to find out why.
Provider Response
Thank you for your feedback. I am terribly sorry for your difficulties. I assure you that if we had the chance, we we would have refunded your money and provided your mother with another caregiver who was better suited to her needs. Again, my apologies.
March 20, 2013
I am a current client of this provider
Great service and very attentive home care.
About Right at Home Oakland and Macomb Counties
Right at Home provides in-home caregiving services for thousands of families across the nation. We offer companionship and help with everyday tasks that have become challenging for an aging person. This may include things like meal preparation, laundry, housekeeping, hygiene and grooming. We also offer services for those with special care situations caused by numerous medical conditions such as Alzheimer's disease and other dementias. Call us to learn more about the specific services we provide.
Custom Care Plan
From the moment you call, we begin considering the specific needs of your loved one. We ask questions during the initial call or meeting to form a basic needs assessment. After discussing your particular situation, we will prepare an initial Custom Care Plan and then work with you to fine tune that Care Plan based on your loved one's specific needs. Once the plan is agreed upon, your local Right at Home team matches the right caregiver to implement the plan.
Caregiver Training and Care Supervision
Every Right at Home caregiver goes through an extensive interview process, including background checks. Once hired, caregivers are trained through Right at Home University to ensure that they're able to deliver the care set out in your loved one's Custom Care Plan. Before providing care, they're bonded and insured.
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