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Right at Home Des Moines

2600 University Ave., West Des Moines, IA 50266

(515) 373-5152

Verified Partner

4.56

(189 reviews)

Offers Home Care
Top rated on Caring.com

2022, 2023, 2024

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Reviews of Right at Home Des Moines in West Des Moines, Iowa

4.56

(189 reviews)

    Top rated on Caring.com

    2022, 2023, 2024

    View More

    Provider of Choice 2024Employer of Choice 2024Leader in Experience 2024
    Home Care Pulse Certified 2024

    Deborah Y_1

    5

    May 13, 2024

    I am a current client of this provider

    I've tried to organize my house on my own, because I enjoy having my house in order. They provide high quality care and hard work. I don't need care every day, but I do need help getting everyday things done. They are very kind and ready to go.

    Connie H_15

    3

    May 7, 2024

    I am a current client of this provider

    She visits with me and makes my bed. I think my daughter probably would recommend them, she arranged it to begin with. She talks a lot, but it doesn't bother me that much.

    Anonymous_1713525485

    4

    April 19, 2024

    I am a current client of this provider

    The caregivers help with cleaning and organizing. It is a good company to be at.

    Edith S_4

    5

    April 19, 2024

    I am a current client of this provider

    They help the most by taking me places and making sure I can go depending on the weather. I like the girls I have she does a lot for me and she is really nice.

    Norma G_6

    5

    April 4, 2024

    I am a current client of this provider

    Well, the caregivers basically help my mother with showering and other bathroom activities. I really like the caregivers that they send to care for my mother.

    Michael M_81

    5

    March 11, 2024

    I am a current client of this provider

    They help me psychologically. They work with me a lot and they listen.

    Eddie B_3

    4

    March 11, 2024

    I am a current client of this provider

    They are able to help me well with my bath. They just come in and do the job.

    Darwin and Victoria H

    5

    March 6, 2024

    I am a current client of this provider

    The caregiver is kind and she does whatever we want. We have a caregiver once a week for 3 hours and she does everything we want. If I want to make an appointment, I can call.

    Paul S_23

    5

    February 12, 2024

    I am a current client of this provider

    The agency has helped me by providing services the VA authorizes. I would recommend them because I like the service they provide. They are on time and do a careful job.

    Nina M_4

    5

    February 12, 2024

    I am a current client of this provider

    It helps a lot. The caregivers have helped the most by helping her get dressed and get ready for the day. They help get her dressed and cleaned up with a sponge bath every day. They are always on time. I like that the people are very helpful, and we can normally get somebody on the phone if you need to talk to them. The caregivers have been outstanding.

    Julie M_22

    5

    February 6, 2024

    I am a current client of this provider

    They have been personable. It is not just a job; they act like they care. They are easy to get a hold of, and they are on time.

    Linda C_39

    4

    January 18, 2024

    I am a current client of this provider

    They supply someone to help me do the things I can't do myself. They provide caring people to assist me with things at home and do a good job helping me.

    John W_71

    3

    January 5, 2024

    I am a current client of this provider

    They could do better at meal prep. They could do better in all aspects of care.

    Pamela D_8

    5

    January 5, 2024

    I am a current client of this provider

    I appreciate that they help me take out the trash and make me food. I like that they call me when my lady is not coming.

    Stephanie F_3

    5

    December 14, 2023

    I am a current client of this provider

    They have made my life easier by sending me Christie. I like how they communicate well and are flexible.

    Charlotte L

    5

    December 14, 2023

    I am a current client of this provider

    It has made it so I can stay in my own home. The service is excellent and on time.

    Silvia C

    3

    December 5, 2023

    I am a current client of this provider

    They could have a greater impact by helping me more with things that I need help with. They need to provide a more consistent caregiver. There's a high turnover rate and I have to start all over again when they start a new one.

    Elisabeth H_1

    4

    November 17, 2023

    I am a current client of this provider

    There are good ones and bad ones. The provider has helped me the most by keeping Wayne clean and comfortable. I like this agency because they always have someone come over. They always find a fill in for the caregiver.

    Mildred "Jean" S_1

    5

    November 17, 2023

    I am a current client of this provider

    They do their very best to get me help. They do their best to keep me going. I like that they work hard to take care of me.

    Rose M_6

    5

    November 7, 2023

    I am a current client of this provider

    They always make sure I know what to expect, and they always give you what you need. They do exactly what is needed for me and they go above and beyond.

    Inie J

    5

    November 3, 2023

    I am a current client of this provider

    I have confidence in what they say and in their visits. They seem to be very good about going to see my sister.

    Deanna M

    5

    October 9, 2023

    I am a current client of this provider

    They do the things I can't do, I don't know what I would do without them. I can always get a hold of them, they don't put me on hold.

    Linda M_42

    3

    October 5, 2023

    I am a current client of this provider

    I can get one person instead of everyone. I would like to see one person instead of 3 people.

    Denise M_17

    5

    October 5, 2023

    I am a current client of this provider

    It helped have someone else three days a week. I know my mom really enjoys Teresa. They have done a good job of getting us aligned to one person.

    Dixie R_1

    4

    September 18, 2023

    I am a current client of this provider

    It is essential. They've been very helpful in general. It's predicated by the individual that shows up, most are very good, but some are pretty average. I don't think it's a matter of training, more individual willingness to work.

    Chester G_1

    5

    September 18, 2023

    I am a current client of this provider

    He doesn't have anyone coming every day but he gets a shower once a week and that's gone really well. It's made a big difference for not only him, but for my husband and me as well. They've always been very good with him, even when he doesn't want them there. I would recommend Right at Home to others because the people they've sent out have always been really good with my dad and I've been able to get help when we've needed it. If I cancel, they're okay with that and I feel like they're fair about that. If I ask for respite, they're always able to provide it, even if I ask on short notice.

    Martha S_15

    5

    August 22, 2023

    I am a current client of this provider

    They are considerate of my time. I like that they try to meet my needs every way they can.

    Lynda N

    5

    August 22, 2023

    I am a current client of this provider

    They helped the most by allowing her to continue to live as independently as possible while we have a chance to get away. I would recommend them because they did exactly what they were supposed to do as far as caring for my mother.

    Jim B_29

    5

    August 4, 2023

    I am a current client of this provider

    The provider has helped me the most with cleaning the house. I like that they have good people that come and do a good job.

    Paul J_8

    5

    August 4, 2023

    I am a current client of this provider

    They have made it positive by being a companion for him. If I have any issues, they are willing to help.

    Brett W_1

    5

    July 24, 2023

    I am a current client of this provider

    The transportation is the most important. My driver is great and very safety conscious.

    Lawrence G_2

    5

    July 24, 2023

    I am a current client of this provider

    My caregivers have helped me the most by helping me with my daily activities. I have COPD so it's hard for me to clean the house. I like that they come and they clean my apartment and things like that. I like their service.

    Mary L_39

    1

    July 7, 2023

    I am a current client of this provider

    The caregivers sit and do nothing. The caregivers are not good.

    Provider Response

    We're sorry to hear you feel that way Mary. Anytime there has been a complaint that you have made regarding the staff you have had; we have brought in the staff to investigate the situation. Our Quality Coordinator and Care Coordinator have both performed announced and unannounced visits in June and July with you. You had told them both you were happy with staff, your home was clean, and you thanked them for their visits. Your Medicaid Case Manager also stated you were happy with services, so we apologize that you feel this way now. Right at Home

    Don C_11

    3

    June 20, 2023

    I am a current client of this provider

    I am still trying to figure out what to do. I guess I need to know what the caregivers do. I don't really know what to expect from them and what to have them do. I just don't know what they do or what they should be doing. I really like Diane. She is the only experience I have had. I have been going downhill pretty fast and I didn't know how much care I was going to need here. Right now, I am okay. I am going to have to get more home care. There's only two people I have had experience with so far at the agency. I like Diane and I didn't really care for the other person they sent. She seemed like she didn't like the work.

    Erna K

    5

    June 20, 2023

    I am a current client of this provider

    She had done everything I have asked her too. I would recommend them because the owner has a good repour with everybody.

    Bea A_2

    5

    June 9, 2023

    I am a current client of this provider

    They take the load off of me. The care has been superb.

    Charles and Ruth W

    4

    June 9, 2023

    I am a current client of this provider

    The caregiver is consistent and my dad on task with things using his brain. More communication between providers and family.

    Robert V_1

    5

    May 23, 2023

    I am a current client of this provider

    I have a handicap and they help me with my needs. I like that they provide the best service that they have.

    Robin H_4

    5

    May 4, 2023

    I am a current client of this provider

    I can't do much by myself and they do things for me. They've gotten me two good people. I recommend them to many people, and I like that they try really hard to get people to me.

    Karen S_26

    5

    May 4, 2023

    I am a current client of this provider

    She helps me with my housekeeping, some of my cooking, and doctors' appointments. I like that my caregiver is efficient and gets the job done.

    Aggie S

    5

    April 13, 2023

    I am a current client of this provider

    Right at Home has made our experience positive because the person we have can help with his care. He has dementia and he gives me grief for giving him his care. I like the person they sent us. It was easy to get someone qualified for us.

    Lydia M_1

    5

    April 12, 2023

    I am a current client of this provider

    They made Landon able to come home. They allowed us to be independent here. I like their flexibility. They're also the best value I could find.

    Mattie R

    4

    April 12, 2023

    I am a current client of this provider

    They do help me pretty good but some of them are on their cell phone too much. I would want them to improve on their cleaning.

    Billie J_3

    5

    April 6, 2023

    I am a current client of this provider

    They have helped me out the most by just being here with my mother. One thing I like about the services is that they are on time all the time.

    Eileen B_10

    5

    March 21, 2023

    I am a current client of this provider

    The services have been wonderful, because I have to live alone now. They'll even sit to read to me. I'm not exaggerating. They're wonderful. Every single one of them. I would recommend Right at Home because they are so helpful. They're personal and interested.

    Lynne B_1

    4

    March 3, 2023

    I am a current client of this provider

    They help me in the mornings to get my shower taken and get dressed. I like that the people here are friendly.

    Nancy L_1

    5

    January 11, 2023

    I am a current client of this provider

    She cleans and helps to prepare my meals and takes me to the grocery store to get me out of the house. I like them a lot. They are always on time and I like the help that they give me.

    Mary T_6

    5

    January 5, 2023

    I am a current client of this provider

    I wish I could have them every day of the week because I don't have anybody to talk to. Their company as well as taking me places and help me is nice. I get very good care. They are friendly, they help me, and they take me to get groceries or to the doctor.

    Audrey W_6

    5

    January 5, 2023

    I am a current client of this provider

    The caregiver would come over to watch my loved one that is in a wheelchair and home-bound so that I can have free time to run errands, which is really helpful, and my loved one likes her a lot. They are always on time and there to help with whatever you need, so I'd certainly recommend them.

    Emily M_5

    5

    December 16, 2022

    I am a current client of this provider

    The services impact his life for one hour a week as they come in when my dad needs to take a shower. I recommend Right at Home because we are so satisfied with the services.

    Rosetta N

    5

    December 16, 2022

    I am a current client of this provider

    I like that they make sure I eat. I am not sure what they could do better. They are doing a good job so far.

    Mike L

    5

    December 7, 2022

    I am a current client of this provider

    The agency helps me with cleaning. I like the agency because they are on time.

    Richard S_24

    2

    December 7, 2022

    I am a current client of this provider

    They could have more people. They are not that good right now because they are understaffed.

    Provider Response

    Thank you for your feedback Richard. We, at Right at Home, will look into this further and assist in getting you more help per your request.

    John M_86

    5

    November 23, 2022

    I am a current client of this provider

    They are very friendly. I like the lady that comes and helps me.

    Nancy D_21

    4

    November 17, 2022

    I am a current client of this provider

    I am not sure how my caregivers could have a greater impact. They have helped the most with the availability for my husband to go get things done that he can't normally. They're not always here when they say they're going to be. They're late a lot of the time.

    Jeff S_16

    4

    October 25, 2022

    I am a current client of this provider

    They have helped the most by having common decency and respect, and the girl took extra time and got to know us and know our needs. I like them because they understood my needs when they sat down for an interview with us.

    Donna F_20

    5

    October 11, 2022

    I am a current client of this provider

    They fulfill what their promises are. They do what they say.

    Maralyn B

    4

    September 12, 2022

    I am a current client of this provider

    The caregiver that they are currently sending us is not able to do the things we need her to do but we like her. We just have to accommodate her. I like the people that they send and they are very friendly.

    Bruce K_4

    4

    August 16, 2022

    I am a current client of this provider

    The provider has helped the most with provider caregivers that can clean. The agency could improve on consistency.

    Anonymous_6409

    4

    August 4, 2022

    I am a current client of this provider

    Having the caregiver I have now makes my life easier. They need to send more qualified caregivers and thoroughly check them out beforehand.

    Anonymous_6338

    3

    August 2, 2022

    I am a current client of this provider

    They could have people show up and not cancel. I would like the agency to have better communication within the office.

    Julie W_9

    4

    July 22, 2022

    I am a current client of this provider

    The staff has been good about letting me know when they are not coming. They could have the same person come every time. The girls that have come have been great but it has not been on a regular basis.

    Roger C_10

    5

    July 20, 2022

    I am a current client of this provider

    They provide assistance with showers. I love it, there are nice people here.

    Frances "Fran" H

    5

    July 15, 2022

    I am a current client of this provider

    The agency does the laundry cooking and cleaning. I liked that get things done for me and they are very kind.

    Marian S_2

    4

    June 15, 2022

    I am a current client of this provider

    They help me keep everything clean. They should continue what they are doing. They are here when they say they will be. They do their work.

    Becky D

    5

    June 9, 2022

    I am a current client of this provider

    She does my laundry and homemaking. I really like the lady I've got.

    Larry H_15

    5

    May 6, 2022

    I am a current client of this provider

    Putting the compression stockings on and dressing me is a great help. Caregivers can complete that in 10 minutes versus 30 minutes for the caregivers from other establishments. The caregiver is exceptional.

    William L_14

    4

    May 6, 2022

    I am a current client of this provider

    The caregiver cares and helps. The office staff don't care if they fill my hours and they lie.

    Bob H_14

    4

    April 25, 2022

    I am a current client of this provider

    Having the agency around is helpful with laundry, transportation, and lots more. The agency has been able to assist me with anything I might need, especially around the house.

    Renee L_3

    4

    April 5, 2022

    I am a current client of this provider

    They have done laundry, dishes, and vacuuming. I would like to see more hours.

    Phillip C_3

    5

    March 11, 2022

    I am a current client of this provider

    I liked that they washed my clothes and help me with them. I liked that they are prompt and they are good people.

    Anonymous_5827

    5

    March 11, 2022

    I am a current client of this provider

    They have helped the most by taking the burden off my dad and me. I like that they are good at communicating if there is a change in caregivers.

    Lynn J_2

    5

    March 3, 2022

    I am a current client of this provider

    They make sure I get my care. They are nice and try to work with you.

    Richard E_8

    5

    February 11, 2022

    I am a current client of this provider

    We're getting everything we need with this agency. This agency provides what I ask them to provide.

    Sue H_14

    5

    February 11, 2022

    I am a current client of this provider

    Half the time dad doesn't know if they're coming, but he does enjoy them coming. The caregiver does talk to him and spend time with him. The caregiver has been so wonderful. He's been very good with my dad.

    Anonymous_4946

    4

    February 11, 2022

    I am a current client of this provider

    They help with taking the worry of these things off my mind. It helps the family. It provides comfort. I would like better training and for them to be observing the work by the people who come to the home.

    Betty P_13

    5

    January 20, 2022

    I am a current client of this provider

    The services make a positive impact because the caregivers do what I ask of them. They cook, clean, and drive me places. The agency is prompt, thorough, and does what I ask.

    Claire R_1

    5

    January 6, 2022

    I am a current client of this provider

    I think they have been reliable and someone has always shown up.

    Elvita C

    2

    December 7, 2021

    I am a current client of this provider

    The agency can make my life easier by having the caregivers come on time because I need people to come on 9:00 in the morning. One thing that I would like to see improved is sending caregivers to my house when they say they are going to send them and on a scheduled time.

    Provider Response

    I’m sorry to hear that is your experience with Right at Home. Looking at your schedule, it looks like in the last 3 months there were only two shifts that were at a different time. We will do our best to keep the same time but please understand when staff call out for personal reasons, we work hard replacing your caregiver with a fill-in and they can’t always be there at the time your regular was scheduled, however, we work hard on making sure you get the care no matter what. :)

    Mike W_11

    5

    November 17, 2021

    I am a current client of this provider

    They're there when we need them. I like that they're easy to work with and very accommodating.

    Ben B_2

    5

    November 8, 2021

    I am a current client of this provider

    I have been able to have a lot more freedom to work outside the home. I like that I can schedule 24 hour a day care if needed.

    Dennis M_11

    5

    November 3, 2021

    I am a current client of this provider

    They try to provide the services I need. The people that I have are qualified and dependable.

    Nancy H_26

    5

    October 20, 2021

    I am a current client of this provider

    If I didn't have them I couldn't keep her at home. They do so much. The caregiver really knows her. She knows if she's having an off day and how to respond to that. They're easy to get in touch with and talk to about services.

    Leotus "Lee" A_1

    5

    October 20, 2021

    I am a current client of this provider

    The help to provide help with my needs. They help with my grocery shopping and they give me rides to my appointments. I have received good help from Right at Home. There was a time when they changed my caregiver and I was not told and so different people came to the door.

    Anonymous_5333

    5

    October 14, 2021

    I am a current client of this provider

    It has helped a great deal. They are willing to work with us on a time schedule.

    Susan B_46

    5

    October 14, 2021

    I am a current client of this provider

    They are giving mew kind to run errands and take care of my wife and that she is taken care. I like how that they are very flexible and the least requirements and have less commitment. The people I have to meet are nice

    Larry F_8

    4

    October 7, 2021

    I am a current client of this provider

    They always take me to my doctor's appointments and clean my house. They have always been treated very fair have no complaints at all.

    Linda C_19

    5

    October 5, 2021

    I am a current client of this provider

    They clean. They are polite and courteous. They do what they are supposed to do.

    Alva T_1

    5

    September 24, 2021

    I am a past client of this provider

    They would bathe her and just spend time with her. They personally cared for her. She considered them friends.

    Brenda L_9

    2

    September 7, 2021

    I am a current client of this provider

    The people could be trained a bit better. They need to work on communication and just have the supervisor tell me what is going on.

    Provider Response

    Hi Brenda, we're sorry to hear that you feel this way. We at Right at Home are always looking for more ways to train staff so that our clients are taken care of and satisfied. I'll reach out to you this week to see if there's a good time to get together so we can go over this in more detail. As always, thank you for being a valued client with Right at Home.

    Charlenne J

    5

    August 26, 2021

    I am a current client of this provider

    They are just very easy to work with and the work gets done right away. I like the ease with which you can work with them!

    Elizabeth M_26

    3

    August 13, 2021

    I am a current client of this provider

    They have good caregivers. I'd like them to call me about any changes.

    Michael H_25

    5

    August 13, 2021

    I am a current client of this provider

    They come twice a week, my caregiver does a lot for me. They go above and beyond.

    Sandra "Sandy" S

    5

    August 4, 2021

    I am a current client of this provider

    They get me places I can't go otherwise. I like everything! All the caregivers have been kind and nice.

    Linda U_1

    5

    July 21, 2021

    I am a current client of this provider

    They give me transportation to doctors and she helps me talk to the providers and helps me understand what they're telling me. I like that people they have coming to me. My current caregiver takes me to my doctors appointments and takes me to the store when I need to go. She is really nice.

    Anonymous_5043

    4

    July 8, 2021

    I am a current client of this provider

    I appreciate the people that are on time and do their work and stay off of their phone. They need to have better caregivers.

    Suren G

    5

    June 10, 2021

    I am a current client of this provider

    The schedule is very consistent, and so we can step out of the house and know they will be here and take good care of him. The company lets me know ahead of time if someone won't be able to make it to an appointment. They never cancel last minute.

    Rosa B

    5

    May 20, 2021

    I am a past client of this provider

    It was very valuable while we had it, and I highly appreciated it compared to not having it, which is a mess. They had some issues with employee turnover, but overall they tried their best to accommodate us.

    Molly T_2

    5

    May 10, 2021

    I am a current client of this provider

    They try to take care of her and they help her the best that they can. I like that the people that we have had are always professional.

    Richard B_41

    5

    May 10, 2021

    I am a current client of this provider

    They provide the help that I need to take care of him. They keep me up to date if there are changes. They communicate well and they have even sent office staff members to fill in. They have an online portal where we can message each other.

    Jenny G_2

    5

    April 30, 2021

    I am a past client of this provider

    Anytime we had concerns they acted upon them. I liked that they were very understanding.

    Bill and Betty B

    5

    April 24, 2021

    I am a current client of this provider

    These things they provide are what I need done, and my kids can't do it. I get worn out, and I can't do 24/7 care. I like how they do what we need, rather than coming for a particular purpose.

    Bonita H

    5

    April 24, 2021

    I am a current client of this provider

    They are easy to communicate with. I like that they allow my mom to only use 2 hours a day so my mom can spread her monthly hours out.

    Pamela M. C

    5

    April 15, 2021

    I am a past client of this provider

    I had difficulty getting to the laundry room and they helped me with that. I liked that they always made sure that I had someone to take care of me.

    Cassidee S

    5

    April 10, 2021

    I am a current client of this provider

    I broke my leg last semester and I have needed help. There has only been one time they weren't able to help. Everyone has been professional. One of my issues with my prior agencies was the fact that they didn't know how to manage and were not professional. Right at Home is organized and they're able to take care of everything. I haven't had any problems.

    Anonymous_4715

    5

    April 7, 2021

    I am a current client of this provider

    They are easy to talk to. I like that they let me know what is going on.

    Barbara W_28

    4

    March 23, 2021

    I am a current client of this provider

    They get me to the grocery store. I guess I would like to have three days.

    Mary Q

    4

    March 16, 2021

    I am a current client of this provider

    I am disabled and use a walker. They do all the light housework for me. There is nothing that my aide doesn't do. I'm very amazed by this!

    Frank R_7

    5

    March 4, 2021

    I am a current client of this provider

    They help me with things that I cannot do for myself. I like the aide that they've sent to help me.

    Marilyn S_14

    5

    February 13, 2021

    I am a past client of this provider

    They enabled her to shower, because she couldn't otherwise. Emotional care was also huge for her. The providers who came to the house developed a friendship, not just a client relationship.

    Mary N_4

    5

    February 4, 2021

    I am a current client of this provider

    They help me with my bath. I have a homemaker and she helps me fix my food and cleans my house.

    Sharon H_26

    4

    January 27, 2021

    I am a past client of this provider

    They were still helpful. Some caregivers helped with exercises and helping Sharon. The caregivers allowed me to do tasks and gave me time. They were helpful and on time. I don't believe they vet the caregivers. Some caregivers were dressed poorly, poor hygiene, raggedly dressed, and had dirty clothing. There were some good caregivers. The caregivers didn't look ready for the position.

    Michele M_5

    3

    January 7, 2021

    I am a current client of this provider

    They could secure the staff and have continuity of care. They could have better communication.

    Stephanie H_7

    5

    December 17, 2020

    I am a current client of this provider

    They take me to the doctors. I like that they help me with cleaning.

    Elia C

    5

    December 16, 2020

    I am a current client of this provider

    Reliability has been key. The set hours with the care has been very helpful. I like that the hours are fixed, it is consistent.

    Neezbat K

    5

    December 5, 2020

    I am a current client of this provider

    They help me by putting things like laundry away and taking care of the kitchen. I like that their caregivers will do what I tell them.

    Alice A_2

    5

    December 5, 2020

    I am a current client of this provider

    The consideration they have for Alice and for helping us has made our lives easier. They help me understand things and help me know how to take care of her. I was doing this by myself before, and it was getting pretty stressful. They have relieved a lot of stress, even more so with the virus. I have no negatives towards the care we've received. It's helped us tremendously.

    Darin S

    5

    November 24, 2020

    I am a current client of this provider

    She has helped me out a ton. I am a walking Quadriplegic, but she helps me do things that aren't easy. I like that they go above and beyond what they do. If my caregiver hasn't finished doing something she will stay until it is done.

    James N_6

    5

    November 9, 2020

    I am a current client of this provider

    They help take care of my family member for me. They keep me informed about how the client is doing.

    Connie T_5

    4

    November 9, 2020

    I am a current client of this provider

    They help my mother so that I don't have to give her a shower. I like the people they send.

    Carol C_19

    3

    October 29, 2020

    I am a current client of this provider

    The caregiver I have comes in and does everything I ask her, but the past plenty have just sat around and not done my chores. I would like if they didn't change my times all the time. It is supposed to be 1:00, not 10:30.

    Carolyn B_21

    5

    October 28, 2020

    I am a current client of this provider

    Without their help I could not do anything. I have a physical and mental disability. For the last year I have had the same person. I like the way the work with me to get someone that I can mesh with.

    Helen H_5

    4

    October 27, 2020

    I am a current client of this provider

    They do a good job shopping for me, and what I would have them do more thoroughly is cleaning. It may help the caregivers if someone could come out with them to each clients house and walk them through what is expected.

    Tyrone "Rocky" W

    5

    October 20, 2020

    I am a current client of this provider

    My caregiver has always been good to me. I have been with them for years. They have always been cordial and straight with me.

    Rellim47

    4

    May 7, 2020

    I am a current client of this provider

    I have been quite satisfied with this Caregiving Company compared to ones from the past. They strive to correct any issues that might arise, and their employees are very punctual and considerate. Many CDAC related caregiving companies now offer a partnership with a chores service to mow lawns and shovel driveways. Right at home should consider this option. It would produce great benefits for them. Thanks, Nancy G.

    Janice F_2

    4

    March 23, 2020

    I am a current client of this provider

    There are some things I wish they did. I wish they did windows, they aren't hard to do. I wish they did more deep cleaning for vents and other things. I like everything, I have a wonderful worker, she takes care of me.

    Charles C_13

    5

    March 23, 2020

    I am a current client of this provider

    They clean my house for me. They are prompt. They give me a call before they show up.

    Michael H_15

    5

    March 17, 2020

    I am a current client of this provider

    They will do everything that I need done. They are on time every time and I never have to wait for them to get here.

    Sally A_2

    3

    February 12, 2020

    I am a current client of this provider

    They can stay with me long enough so I don't have to keep training the caregivers over and over. They are trying to hire people, but they don't stick around. I have a lot of different caregivers coming in and out.

    Ella S_1

    5

    February 12, 2020

    I am a current client of this provider

    They help with physical therapy. They can make sure their employees are on time. I am disabled and it's hard when they are late.

    Anonymous_3137

    5

    January 21, 2020

    I am a current client of this provider

    It relieves me of the need to do some things that I cannot do by myself. They are dependable and they are good at what they do. They have helped me a lot.

    Patricia G

    5

    January 21, 2020

    I am a current client of this provider

    They keep the bathroom clean and do the laundry. That is the only way I can have clean laundry. I have really liked that the cleaning and laundry gets done.

    Phyllis G

    5

    January 17, 2020

    I am a current client of this provider

    The most helpful part is when they come and they don't act better than you are. They are always on time, and if you don't like someone, you can tell them who you don't want. They are more than accommodating.

    Anonymous_2895

    4

    December 10, 2019

    I am a current client of this provider

    They make my life easier by taking care of a lot of stuff that I cannot get done anymore. I like the help that I get.

    Judy D_3

    5

    November 22, 2019

    I am a current client of this provider

    It is tremendously helpful because I am crippled and I can't stand up to walk. They take down my seasonal decorations and put up the new ones. They are very efficient, courteous, and professional; and they do a good job.

    Mary S

    5

    November 16, 2019

    I am a current client of this provider

    I need the help. They help me out with house stuff. I'm on oxygen, and I have trouble breathing when doing housework. I like the ability to choose my worker. They work with my schedule.

    Florene "Flo" G

    4

    November 9, 2019

    I am a current client of this provider

    They come once a week. It helps me a lot. It really helps me a lot. They do my laundry. They do things I couldn't do on my own. I like the people. I think I'm being tested for people. Right now, I have a young person, and she does a fair job, but it's not a great job. She's probably 28 or 29. I had one before who I really liked, but they kind of harassed her to the point where she quit. I don't like to be sent someone else.

    Tawana S

    5

    October 29, 2019

    I am a current client of this provider

    When I don't feel good and am tired, they make sure I get things done in my house. They are on time and always do their job well. I don't have any problems with them.

    Pamela C_4

    5

    October 26, 2019

    I am a current client of this provider

    The most helpful part of the services is having a caregiver come twice a week. My workers are on time, and she does a great job. If I need transportation, I can call ahead. A few times, they've been prompt.

    HCP2019Anonymous

    4

    October 8, 2019

    I am a current client of this provider

    They help me with whatever I need help with. I would like the office to communicate with me more.

    Juanita R

    4

    September 26, 2019

    I am a current client of this provider

    I'd like the agency to make sure I get who I want to come. I don't want the agency to switch my caregiver without telling me. I think that this is a very good company, as long as they answer my questions and do what I ask.

    Marsha H

    5

    September 10, 2019

    I am a current client of this provider

    I would trust the caregiver with my life. If I didn't have the services, I would soon look like I was a hoarder because there is so much I cannot do anymore, which is frustrating. I have been with them for quite a number of years now. I have had the same caregiver for 7 or 8 years now. She is reliable and trustworthy. I can send her to the store with a list and my debit card and the PIN number, and she comes back with nothing more than what is on the list and with the receipt and my debit card.

    Nona M

    5

    August 28, 2019

    I am a current client of this provider

    They help me to the doctor's office and the bank. If it weren't for Right at Home, no one would take me to the store or doctor. They work with me to get me the right caregiver.

    Gloria R_2

    5

    August 15, 2019

    I am a current client of this provider

    She is actually able to take me to my doctor appointments and the grocery store. I really like my worker. They also try to work with me on my time and hours.

    Jerry F_1

    4

    August 15, 2019

    I am a current client of this provider

    I appreciated that they drove me places. I liked that they wait for me while I am in my appointment.

    Barry S

    3

    July 30, 2019

    I am a current client of this provider

    Nothing is getting done for me. If my garbage isn't taken out, my floors aren't swept and mopped, and my house isn't cleaned, it really hinders my life. They call me when a person isn't coming five minutes before they are supposed to be here. They can't find somebody for me. They do it all the time.

    Christie R

    5

    July 23, 2019

    I am a current client of this provider

    They have helped me to be able to maintain my independence at home and to improve my eating habits. I like that the caregiver shows up on schedule. I am able to contact them with any issues that I might have. They work with me if I have an issue.

    Sandra "Jean" F

    4

    June 26, 2019

    I am a current client of this provider

    They do a lot of personal things for me as well as grocery shopping for me. I would like more communication with the clients.

    Susan B_15

    5

    June 18, 2019

    I am a past client of this provider

    They did most of the housework so that I didn't have to do it anymore. I liked all of their services. Their caregivers were very, very pleasant and easy to work with.

    Jasper E_1

    5

    May 16, 2019

    I am a current client of this provider

    There are things that I can't do that they do for me. If it wasn't for them, I would have to wait for someone to come over to do things. When I had a problem, they were right there to figure out what was going on and fix it.

    Karil M

    3

    April 11, 2019

    I am a current client of this provider

    They need to send me a better caregiver. The caregiver that I have now does not listen well. I have had to have her go back to the store and try again and get me a refund. It seems like I have to write everything down for her.

    Sharie M

    5

    March 13, 2019

    I am a current client of this provider

    It is a great blessing for me because it gives me additional help with my wife. It is a lifesaver. We get wonderful care and they work with us to make sure we always have a caregiver there.

    Therese B

    5

    March 13, 2019

    I am a current client of this provider

    They help her get around, get up, and get her daily stuff done. They make sure she is comfortable when I am not around. They are great with my loved one. They work with me when I need an extra day or if I have something I need to do.

    Kim K

    4

    February 14, 2019

    I am a current client of this provider

    I'm handicapped, and I need help. When they do show up, I have a lady that helps me clean, and she does a really good job. They should have people on time and on the day they're supposed to be here.

    Thelma S

    3

    February 13, 2019

    I am a current client of this provider

    They are necessary for me, and they help the most by changing my bed, doing my laundry, and vacuuming my floors. They really need to be better to their employees and be able to keep some. They have an awful turnover.

    Kathy E_2

    5

    January 16, 2019

    I am a current client of this provider

    She helps me with cleaning, groceries, doctor appointments, and whatever I need her to do she does They give you good care and are there for you. Whatever you need them to do, they do.

    Conzye J

    4

    December 19, 2018

    I am a current client of this provider

    Everything is okay. They help me by doing things the way I would do them myself and they follow through. I can't think of anything that they need to change. She does everything she needs to do.

    Thelma W

    5

    December 19, 2018

    I am a current client of this provider

    I look forward to her coming because she always helps me clean my room and makes sure that my clothes are folded. All of the experiences I have had with them have been positive. The person that they send out has been very compassionate. She listens to me and does what I want her to do.

    Frances K_1

    5

    November 12, 2018

    I am a current client of this provider

    It has allowed me to stay in my home and not go to a nursing home, which is huge. I like that they listen to me, and they carry on with things that I need to be done.

    Jonathan M_1

    5

    September 19, 2018

    I am a current client of this provider

    The caregivers show compassion and understanding for him. The company has good quality people.

    Betty G_10

    5

    September 18, 2018

    I am a current client of this provider

    I have a disease that gets worse all the time. I can't get up or bend over. It is difficult for me to clean the floors and bathtub, but they can. They are generally very quick to do what they are supposed to do. They don't have to much knowledge. They let me tell them how I like things.

    Charlott A

    5

    September 18, 2018

    I am a current client of this provider

    It is great because I get can't around, and they help me do my laundry and take me to the store. I have recommended someone else in the building.

    Lydia W

    5

    September 18, 2018

    I am a current client of this provider

    They help me the most because they are here when I need them to be here. They were here and they are comfortable to talk to. I understood everything that they were doing.

    Curtiss O

    4

    August 14, 2018

    I am a current client of this provider

    It makes my daily life easier. They do a very good job and they're never late. They come on time and take care of my needs everyday.

    Sonya M

    5

    June 26, 2018

    I am a current client of this provider

    My caregiver comes in and anticipates everything. She does the laundry, the dishes, and makes sure I take my medications. I live in a retirement home, and I tell people I'm satisfied with Right at Home. They take care of all my needs quickly.

    Shirley G

    5

    June 13, 2018

    I am a current client of this provider

    The caregiver gets Shirley up in the morning, which is a huge help. We have had really good services from the caregiver.

    Marian G

    5

    June 13, 2018

    I am a current client of this provider

    They have helped me the most by doing things for me that I cannot do for myself, such as grocery shopping and doing laundry for me. I would like them to provide me with better substitutes when my regular caregiver cannot make it. I love that they have always been helpful to me whenever I needed it.

    Anonymous

    4

    May 23, 2018

    I am a current client of this provider

    They do a lot of things for me that I can no longer do for myself. Sometimes Right at Home struggles with getting me the right kind of caregiver.

    Josephine L

    3

    April 27, 2018

    I am a past client of this provider

    We have had home care for about two years and the first two people they sent out here were fantastic, those two ladies were super and would clean both bathrooms and the kitchen in two hours and have 5 minutes left to sit and talk with us. Then we moved my daughter's house and the girl finished one and a half bathrooms in the two hours. We asked her if that was all she got done and they cancelled us because they said we were mean to the people. We did not say it in a negative way but she took it that way. The first two I felt comfortable cleaning my house if I was not there. I thought that we did Right at Home a favor by telling them that we thought that she could get more. I did not trust her to sit with anyone by herself.

    Provider Response

    It is integral for the success of our clients and caregivers alike that a mutual and amicable bond is established. Unfortunately sometimes those bonds aren’t formed and we work diligently to find an alternate plan towards future success.

    Bernadene M

    5

    March 23, 2018

    I am a current client of this provider

    My caregiver is the heaven and the moon and the stars, because she has a lot of care. They ask if there is anything that they can do for me. I would not be alive right now if it wasn't for Right at Home. I cannot do some things and Right at Home can, and they do not make me feel bad about it. They are something special.

    Rodger L

    5

    March 14, 2018

    I am a current client of this provider

    The best thing about using them is that they call me and let me know when they are coming. They me know when the schedules change as well. Their service helps so much. They cook meals ahead of time, which is really nice.

    Sanja Z

    5

    December 14, 2017

    I am a current client of this provider

    Right at Home is so nice, and they come in here being very polite. When Right at Home come during the week they do an excellent job. They help me with cleaning.

    Henrietta H

    5

    December 11, 2017

    I am a current client of this provider

    I've had all good caregivers from Right at Home. Right at Home has made my life easier by doing a lot for me.

    Larry D

    4

    November 10, 2017

    I am a current client of this provider

    Right at Home has good promptness and courtesy. I don't use the service that much, but it has helped me because sometimes I don't have a friend who can take me and a cab is too expensive so I have a person's assistance if I need. Everything went smoothly.

    Ruth B

    4

    November 10, 2017

    I am a current client of this provider

    I would not refer others to Right at Home because I am very well satisfied with them. I couldn't make it without Right at Home's services. They do so many things for me.

    Albert B

    3

    November 10, 2017

    I am a past client of this provider

    Because I don't pay Right at Home directly, they had an attitude that I should limit myself. They should have more sincerity. If I needed a day off because I had an appointment, they didn't like that. I needed the services so they greatly impacted me.

    Kelly C_1

    5

    October 13, 2017

    I am a past client of this provider

    Right at Home is a great company and they are compassionate. They get things done in a timely manner. Right at Home was helpful in keeping me out a nursing home. I just needed someone to be there with me.

    Barbara N_6

    5

    October 13, 2017

    I am a current client of this provider

    Right at Home is the best agency to care for you while in you are in your own home. Right at Home makes it easier because I can't do much for myself, and the caregivers make sure that everything is done for me.

    jan360

    5

    August 8, 2017

    I am a current client of this provider

    Right at Home has been extremely accommodating with my father. The care he is receiving is top notch. I would recommend this company to anyone needing help in the home.

    Lorrie431252

    5

    January 26, 2017

    I am a past client of this provider

    We used Right at Home for two months for my father-in law. They did light cleaning and laundry. We used them twice a week for three hours each day. The price was fair. He was skeptical at first, but in the end, it was very beneficial, and he was able to make friends with the caregiver.

    Tammie850001

    5

    August 15, 2016

    I am a current client of this provider

    I hired a caregiver from Right at Home to come in two times a week to help my mom with bathing and slight housekeeping. My mom is very happy with her caregiver. Their management has been satisfactory. Everything has been so far, so good. It's very helpful knowing that your family member or parents are well cared for.

    Kenas061714

    5

    June 28, 2016

    I am a current client of this provider

    Right at Home did a good job. They take care of Mom in the morning, bathe her and shower her, and during bedtime, they take her to the bathroom and put her to bed. She's fine with it and likes it. They come way earlier than the time we set up. It would be much better if they follow the time.

    Phyllis G.

    5

    December 30, 2015

    I am a current client of this provider

    All great. I usually like Martha or Susan and when I call in they're very helpful. They certainly deserve 5 stars. I thank you for your great service. Merry Christmas! Many Thanks.

    Frances27

    5

    December 29, 2015

    I am a current client of this provider

    I couldn’t get along without Sherry. She not only does her job but she does extra just as if it's part of the job.

    Deanna Krause

    5

    December 23, 2015

    I am a current client of this provider

    Diane is the best, I really like her and we get along very much. We have things in common like talking about our family.

    Marcia L. Smith

    5

    December 19, 2015

    I am a current client of this provider

    I feel lucky to have your services. The ladies are fine to be with.

    Ron B. & Robin H.

    5

    December 18, 2015

    I am a current client of this provider

    The people at the desk are very understanding in getting the right girls to work for us. The workers work hard for us. We have had arthritis. Ron has rheumatoid and neuropathy, with no feeling in his wrist, hand and feet. The neuropathy is worse because diabetes is not involved. My worker did the writing for me while I told her what to say.

    L. Reynolds

    5

    December 15, 2015

    I am a current client of this provider

    Tim is a good man and I enjoy him and wish I had more hours with him especially with my leg, hip and back hurting me. He's a 10 star.

    Marsha21

    5

    January 12, 2015

    I am a current client of this provider

    I’ve had the same Homemaker aide for 6+ years and would not trade her for her weight in gold. She is very versatile and thorough. She takes me anywhere I need to go.

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    Services and Amenities of Right at Home Des Moines in West Des Moines, Iowa

    Agency Type

    • Full Service Agency

    Range of services

    • Companion Care
    • Personal Care Assistants

    Types of care

    • Doctor Visit Companionship
    • Light Housekeeping
    • Transfer Assistance

    About Right at Home Des Moines in West Des Moines, Iowa

    Right at Home provides personalized in-home care and support for seniors and adults with disabilities. Our caregivers are trained to help with everyday tasks that have become challenging. This may include meal preparation, laundry, light housekeeping, personal hygiene, medication reminders, mobility assistance, transportation and other tasks. We offer services for those with special care situations such as Alzheimer's disease, Parkinson’s disease and other dementias; diabetes; stroke recovery; and hospice care. Whether you are looking for a few hours a week or immediate, 24-hour care, we are here to help. Call us today to learn more about the services we can provide you or a loved one.

    Custom Care Plan

    We know everyone’s needs are different, so we create custom, client-centered care plans based on our unique five-step approach to care. We take time to get to know you by discussing your health history, physical and cognitive abilities, daily routines, and personal lifestyle and preferences. This conversation is important to us because we want to help you determine the level and types of care you need and match you with the best caregiver to help you continue to live successfully at home, or wherever you call home.

    Caregiver Training and Care Supervision

    When you choose Right at Home, you can rest assured that our caregivers will deliver the care you or your loved one needs. Every caregiver goes through an extensive interview process, including background checks. We provide initial caregiver training through our Right at Home University before they can provide care, and we provide ongoing training to support best care practices. All of our caregivers are employed by Right at Home and are bonded and insured.

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    Caring.com

    Caring.com is a leading online destination for caregivers seeking information and support as they care for aging parents, spouses, and other loved ones. We offer thousands of original articles, helpful tools, advice from more than 50 leading experts, a community of caregivers, and a comprehensive directory of caregiving services.

     

    The material on this site is for informational purposes only and is not a substitute for legal, financial, professional, or medical advice or diagnosis or treatment. By using our website, you agree to the Terms of Use and Privacy Policy

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