Right at Home Des Moines

Offers Home Care

98 Reviews
Call (515) 373-5152
Right at Home Des Moines (515) 373-5152
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Reviews of Right at Home Des Moines

98 Reviews Write a review

Home Care Reviews for Right at Home Des Moines

October 09, 2020

By Brenda L_9

I am a current client of this provider

I'd be lost without them, and I've been without them for a while because I've been sick and in the hospital. My brother does what he can, but it's really hard on him. I'm really glad that they're coming back. They need to know when someone is going to show up. Sometimes I like the caregiver and want to keep them permanently, but a lot of times, they won't let me. I'd like to keep her because she communicates well and we get along.

October 08, 2020

By Richard S_24

I am a current client of this provider

They can get me some Hot Pockets and have the companions show up more. They need more companions.

Provider Response

Thank you for your feedback Richard. We, at Right at Home, will look into this further and assist in getting you more help per your request.

October 08, 2020

By Pamela D_8

I am a current client of this provider

They do everything I ask. They are always on time and they always show up.

May 07, 2020

By Rellim47

I am a current client of this provider

I have been quite satisfied with this Caregiving Company compared to ones from the past. They strive to correct any issues that might arise, and their employees are very punctual and considerate. Many CDAC related caregiving companies now offer a partnership with a chores service to mow lawns and shovel driveways. Right at home should consider this option. It would produce great benefits for them. Thanks, Nancy G.

March 23, 2020

By Janice F_2

I am a current client of this provider

There are some things I wish they did. I wish they did windows, they aren't hard to do. I wish they did more deep cleaning for vents and other things. I like everything, I have a wonderful worker, she takes care of me.

March 23, 2020

By Charles C_13

I am a current client of this provider

They clean my house for me. They are prompt. They give me a call before they show up.

March 17, 2020

By Michael H_15

I am a current client of this provider

They will do everything that I need done. They are on time every time and I never have to wait for them to get here.

March 13, 2020

By Carol P_11

I am a past client of this provider

I would like to have the same person so I could depend on them. I found dirty dishes and the toilet was dirty. They could have had continuity with the same caregiver every time. They also asked if I provided the gloves and I didn't.

March 06, 2020

By Mary T_6

I am a current client of this provider

I would like to have them more than I get them. I like that they reach out to me whenever I have a doctors appointment. They reach out to me when someone can't come. I have been with the lady that gives me rides for a few years and she does a great job and so does the agency.

March 06, 2020

By Mildred "Jean" S_1

I am a current client of this provider

Some of the caregivers just don't know how to do things. They could hire more quality people who are more responsible and do a better job. To do that, they need to pay better.

February 20, 2020

By Pamela M. C

I am a current client of this provider

They are on time and I have a good housekeeper. They do what they are supposed to do.

February 12, 2020

By Sally A_2

I am a current client of this provider

They can stay with me long enough so I don't have to keep training the caregivers over and over. They are trying to hire people, but they don't stick around. I have a lot of different caregivers coming in and out.

February 12, 2020

By Ella S_1

I am a current client of this provider

They help with physical therapy. They can make sure their employees are on time. I am disabled and it's hard when they are late.

February 07, 2020

By Robin H_4

I am a current client of this provider

There is a lot that I can't do, like sweeping or mopping without help. They are really nice people.

January 20, 2020

By Anonymous_3137

I am a current client of this provider

It relieves me of the need to do some things that I cannot do by myself. They are dependable and they are good at what they do. They have helped me a lot.

January 20, 2020

By Patricia G

I am a current client of this provider

They keep the bathroom clean and do the laundry. That is the only way I can have clean laundry. I have really liked that the cleaning and laundry gets done.

Provider Response

Right at Home welcomes every opportunity to better service the clients within our community. We very much appreciate the feedback we have received and strive to address the concerns of our clients.

January 16, 2020

By Phyllis G

I am a current client of this provider

The most helpful part is when they come and they don't act better than you are. They are always on time, and if you don't like someone, you can tell them who you don't want. They are more than accommodating.

January 13, 2020

By Rosetta N

I am a current client of this provider

They do all the things I can't do, and I appreciate that. I think they are doing a very good job. I like that they are on time and do their job when they get here.

December 19, 2019

By Mary N_4

I am a current client of this provider

Everything they do makes my life easier. They do a good job. I like that they are nice to me, and they do their job when they come over.

December 10, 2019

By Anonymous_2920

I am a current client of this provider

The director, Paul Christ, is personable. He told me to let him know if I needed anything. He has come with new people to help us feel comfortable. I like that pretty much everyone are caring, nice people. They treat me pretty well. They could have better pay for the employees to ensure that they are being quality people.

December 10, 2019

By Anonymous_2895

I am a current client of this provider

They make my life easier by taking care of a lot of stuff that I cannot get done anymore. I like the help that I get.

November 21, 2019

By Judy D_3

I am a current client of this provider

It is tremendously helpful because I am crippled and I can't stand up to walk. They take down my seasonal decorations and put up the new ones. They are very efficient, courteous, and professional; and they do a good job.

November 19, 2019

By Brett W_1

I am a current client of this provider

It impacts me greatly. They help with transportation. They could have better communication when time and staff change. I've had days when workers come earlier or later without me knowing beforehand.

November 19, 2019

By Linda U_1

I am a current client of this provider

Sometimes I feel like I need three hours instead of the two hours the agency has me signed up for, because the doctors are usually late. I like the gal the agency got me, because she helps me out with shopping.

November 15, 2019

By Mary S

I am a current client of this provider

I need the help. They help me out with house stuff. I'm on oxygen, and I have trouble breathing when doing housework. I like the ability to choose my worker. They work with my schedule.

November 13, 2019

By Leotus "Lee" A_1

I am a current client of this provider

They clean and do the laundry. The company has provided the needs that I have.

November 08, 2019

By Florene "Flo" G

I am a current client of this provider

They come once a week. It helps me a lot. It really helps me a lot. They do my laundry. They do things I couldn't do on my own. I like the people. I think I'm being tested for people. Right now, I have a young person, and she does a fair job, but it's not a great job. She's probably 28 or 29. I had one before who I really liked, but they kind of harassed her to the point where she quit. I don't like to be sent someone else.

October 29, 2019

By Tawana S

I am a current client of this provider

When I don't feel good and am tired, they make sure I get things done in my house. They are on time and always do their job well. I don't have any problems with them.

October 25, 2019

By Pamela C_4

I am a current client of this provider

The most helpful part of the services is having a caregiver come twice a week. My workers are on time, and she does a great job. If I need transportation, I can call ahead. A few times, they've been prompt.

October 11, 2019

By Deanna M

I am a current client of this provider

They have helped me the most by keeping my house clean because I cannot do it anymore. I like that they are always on time, and no matter who comes in, they still do excellent work.

October 08, 2019

By Anonymous

I am a current client of this provider

They help me with whatever I need help with. I would like the office to communicate with me more.

September 26, 2019

By Juanita R

I am a current client of this provider

I'd like the agency to make sure I get who I want to come. I don't want the agency to switch my caregiver without telling me. I think that this is a very good company, as long as they answer my questions and do what I ask.

September 10, 2019

By Marsha H

I am a current client of this provider

I would trust the caregiver with my life. If I didn't have the services, I would soon look like I was a hoarder because there is so much I cannot do anymore, which is frustrating. I have been with them for quite a number of years now. I have had the same caregiver for 7 or 8 years now. She is reliable and trustworthy. I can send her to the store with a list and my debit card and the PIN number, and she comes back with nothing more than what is on the list and with the receipt and my debit card.

September 10, 2019

By Becky D

I am a current client of this provider

I don't know if I could remain in my own home without them. They are extremely important. My regular aide is very good. She was gone for a couple weeks, so I had two subs that weren't very good. My regular aide, is very good.

August 27, 2019

By Nona M

I am a current client of this provider

They help me to the doctor's office and the bank. If it weren't for Right at Home, no one would take me to the store or doctor. They work with me to get me the right caregiver.

August 15, 2019

By Randy N_2

I am a current client of this provider

The drivers always come right on time. The only reason they come is for transportation. I like that they are one of the few that provide transportation and stay with you until you are done with your doctor appointment.

August 15, 2019

By Gloria R_2

I am a current client of this provider

She is actually able to take me to my doctor appointments and the grocery store. I really like my worker. They also try to work with me on my time and hours.

August 15, 2019

By Jerry F_1

I am a current client of this provider

I appreciated that they drove me places. I liked that they wait for me while I am in my appointment.

July 30, 2019

By Diane B

I am a current client of this provider

There are things that I cannot do for myself that they do for me. I need to have confidence in the caregiver to be able to do what is needed. I want them to be assertive and take initiative. When a new caregiver comes, they ask me after every completed task what I want them to do next.

July 30, 2019

By Barry S

I am a current client of this provider

Nothing is getting done for me. If my garbage isn't taken out, my floors aren't swept and mopped, and my house isn't cleaned, it really hinders my life. They call me when a person isn't coming five minutes before they are supposed to be here. They can't find somebody for me. They do it all the time.

July 23, 2019

By Christie R

I am a current client of this provider

They have helped me to be able to maintain my independence at home and to improve my eating habits. I like that the caregiver shows up on schedule. I am able to contact them with any issues that I might have. They work with me if I have an issue.

June 26, 2019

By Sandra "Jean" F

I am a current client of this provider

They do a lot of personal things for me as well as grocery shopping for me. I would like more communication with the clients.

June 18, 2019

By Susan B_15

I am a past client of this provider

They did most of the housework so that I didn't have to do it anymore. I liked all of their services. Their caregivers were very, very pleasant and easy to work with.

May 16, 2019

By Jasper E_1

I am a current client of this provider

There are things that I can't do that they do for me. If it wasn't for them, I would have to wait for someone to come over to do things. When I had a problem, they were right there to figure out what was going on and fix it.

May 16, 2019

By Charlotte L

I am a current client of this provider

They are keeping me out of a nursing home. They are keeping me an independent person. I appreciate their personal care, not just for cleanliness and the household, but also the care they give me as a person.

April 11, 2019

By Karil M

I am a current client of this provider

They need to send me a better caregiver. The caregiver that I have now does not listen well. I have had to have her go back to the store and try again and get me a refund. It seems like I have to write everything down for her.

March 26, 2019

By Nancy L_1

I am a current client of this provider

It is really helpful when they take me places. I have a really excellent caregiver.

March 13, 2019

By Sharie M

I am a current client of this provider

It is a great blessing for me because it gives me additional help with my wife. It is a lifesaver. We get wonderful care and they work with us to make sure we always have a caregiver there.

March 13, 2019

By Therese B

I am a current client of this provider

They help her get around, get up, and get her daily stuff done. They make sure she is comfortable when I am not around. They are great with my loved one. They work with me when I need an extra day or if I have something I need to do.

February 21, 2019

By Frances "Fran" H

I am a current client of this provider

I am not able to clean or make meals or anything, so she helps by doing those things. I have been fortunate to have a caregiver that is always on time.

February 13, 2019

By Kim K

I am a current client of this provider

I'm handicapped, and I need help. When they do show up, I have a lady that helps me clean, and she does a really good job. They should have people on time and on the day they're supposed to be here.

February 13, 2019

By Thelma S

I am a current client of this provider

They are necessary for me, and they help the most by changing my bed, doing my laundry, and vacuuming my floors. They really need to be better to their employees and be able to keep some. They have an awful turnover.

January 16, 2019

By Kathy E_2

I am a current client of this provider

She helps me with cleaning, groceries, doctor appointments, and whatever I need her to do she does They give you good care and are there for you. Whatever you need them to do, they do.

December 19, 2018

By Conzye J

I am a current client of this provider

Everything is okay. They help me by doing things the way I would do them myself and they follow through. I can't think of anything that they need to change. She does everything she needs to do.

December 19, 2018

By Thelma W

I am a current client of this provider

I look forward to her coming because she always helps me clean my room and makes sure that my clothes are folded. All of the experiences I have had with them have been positive. The person that they send out has been very compassionate. She listens to me and does what I want her to do.

November 12, 2018

By Frances K_1

I am a current client of this provider

It has allowed me to stay in my home and not go to a nursing home, which is huge. I like that they listen to me, and they carry on with things that I need to be done.

September 19, 2018

By Robert V_1

I am a current client of this provider

They have helped me by cleaning up my dishes and by cooking for me. They have helped me out a lot because I am paralyzed on my left side.

September 19, 2018

By Jonathan M_1

I am a current client of this provider

The caregivers show compassion and understanding for him. The company has good quality people.

September 18, 2018

By Betty G_10

I am a current client of this provider

I have a disease that gets worse all the time. I can't get up or bend over. It is difficult for me to clean the floors and bathtub, but they can. They are generally very quick to do what they are supposed to do. They don't have to much knowledge. They let me tell them how I like things.

September 18, 2018

By Charlott A

I am a current client of this provider

It is great because I get can't around, and they help me do my laundry and take me to the store. I have recommended someone else in the building.

September 18, 2018

By Elvita C

I am a current client of this provider

I don't have any problems with them. They come in and they straighten up my house and keep it clean for me. I have arthritis and osteoporosis, and it's hard for me to get around. They help me a lot. I feel really good when they come. Everyone that has come here is very nice and they know what they are supposed to do.

September 18, 2018

By Lydia W

I am a current client of this provider

They help me the most because they are here when I need them to be here. They were here and they are comfortable to talk to. I understood everything that they were doing.

August 14, 2018

By Curtiss O

I am a current client of this provider

It makes my daily life easier. They do a very good job and they're never late. They come on time and take care of my needs everyday.

August 14, 2018

By Helga G_2

I am a current client of this provider

They should send me people that see what needs to be done and then do it. There shouldn't be any issues or questions. I have a wonderful girl on Fridays, but they need more training for their other caregivers. They don't completely do what I ask them to do.

June 26, 2018

By Sonya M

I am a current client of this provider

My caregiver comes in and anticipates everything. She does the laundry, the dishes, and makes sure I take my medications. I live in a retirement home, and I tell people I'm satisfied with Right at Home. They take care of all my needs quickly.

June 13, 2018

By Shirley G

I am a current client of this provider

The caregiver gets Shirley up in the morning, which is a huge help. We have had really good services from the caregiver.

June 13, 2018

By Marian G

I am a current client of this provider

They have helped me the most by doing things for me that I cannot do for myself, such as grocery shopping and doing laundry for me. I would like them to provide me with better substitutes when my regular caregiver cannot make it. I love that they have always been helpful to me whenever I needed it.

May 22, 2018

By Anonymous

I am a current client of this provider

They do a lot of things for me that I can no longer do for myself. Sometimes Right at Home struggles with getting me the right kind of caregiver.

April 26, 2018

By Josephine L

I am a past client of this provider

We have had home care for about two years and the first two people they sent out here were fantastic, those two ladies were super and would clean both bathrooms and the kitchen in two hours and have 5 minutes left to sit and talk with us. Then we moved my daughter's house and the girl finished one and a half bathrooms in the two hours. We asked her if that was all she got done and they cancelled us because they said we were mean to the people. We did not say it in a negative way but she took it that way. The first two I felt comfortable cleaning my house if I was not there. I thought that we did Right at Home a favor by telling them that we thought that she could get more. I did not trust her to sit with anyone by herself.

Provider Response

It is integral for the success of our clients and caregivers alike that a mutual and amicable bond is established. Unfortunately sometimes those bonds aren’t formed and we work diligently to find an alternate plan towards future success.

March 23, 2018

By Bernadene M

I am a current client of this provider

My caregiver is the heaven and the moon and the stars, because she has a lot of care. They ask if there is anything that they can do for me. I would not be alive right now if it wasn't for Right at Home. I cannot do some things and Right at Home can, and they do not make me feel bad about it. They are something special.

March 13, 2018

By Marlys H

I am a current client of this provider

I would tell my friend that Right at Home's caregivers are very compassionate. My caregivers take care of my husband who is in a wheelchair.

March 13, 2018

By Rodger L

I am a current client of this provider

The best thing about using them is that they call me and let me know when they are coming. They me know when the schedules change as well. Their service helps so much. They cook meals ahead of time, which is really nice.

December 14, 2017

By Sanja Z

I am a current client of this provider

Right at Home is so nice, and they come in here being very polite. When Right at Home come during the week they do an excellent job. They help me with cleaning.

December 11, 2017

By Henrietta H

I am a current client of this provider

I've had all good caregivers from Right at Home. Right at Home has made my life easier by doing a lot for me.

November 10, 2017

By Larry D

I am a current client of this provider

Right at Home has good promptness and courtesy. I don't use the service that much, but it has helped me because sometimes I don't have a friend who can take me and a cab is too expensive so I have a person's assistance if I need. Everything went smoothly.

November 10, 2017

By Ruth B

I am a current client of this provider

I would not refer others to Right at Home because I am very well satisfied with them. I couldn't make it without Right at Home's services. They do so many things for me.

November 10, 2017

By Albert B

I am a past client of this provider

Because I don't pay Right at Home directly, they had an attitude that I should limit myself. They should have more sincerity. If I needed a day off because I had an appointment, they didn't like that. I needed the services so they greatly impacted me.

October 12, 2017

By Kelly C_1

I am a past client of this provider

Right at Home is a great company and they are compassionate. They get things done in a timely manner. Right at Home was helpful in keeping me out a nursing home. I just needed someone to be there with me.

October 12, 2017

By Barbara N_6

I am a current client of this provider

Right at Home is the best agency to care for you while in you are in your own home. Right at Home makes it easier because I can't do much for myself, and the caregivers make sure that everything is done for me.

August 08, 2017

By jan360

I am a current client of this provider

Right at Home has been extremely accommodating with my father. The care he is receiving is top notch. I would recommend this company to anyone needing help in the home.

January 26, 2017

By Lorrie431252

I am a past client of this provider

We used Right at Home for two months for my father-in law. They did light cleaning and laundry. We used them twice a week for three hours each day. The price was fair. He was skeptical at first, but in the end, it was very beneficial, and he was able to make friends with the caregiver.

August 15, 2016

By Tammie850001

I am a current client of this provider

I hired a caregiver from Right at Home to come in two times a week to help my mom with bathing and slight housekeeping. My mom is very happy with her caregiver. Their management has been satisfactory. Everything has been so far, so good. It's very helpful knowing that your family member or parents are well cared for.

June 28, 2016

By Kenas061714

I am a current client of this provider

Right at Home did a good job. They take care of Mom in the morning, bathe her and shower her, and during bedtime, they take her to the bathroom and put her to bed. She's fine with it and likes it. They come way earlier than the time we set up. It would be much better if they follow the time.

December 29, 2015

By Phyllis G.

I am a current client of this provider

All great. I usually like Martha or Susan and when I call in they're very helpful. They certainly deserve 5 stars. I thank you for your great service. Merry Christmas! Many Thanks.

December 29, 2015

By Frances27

I am a current client of this provider

I couldn’t get along without Sherry. She not only does her job but she does extra just as if it's part of the job.

December 23, 2015

By Deanna Krause

I am a current client of this provider

Diane is the best, I really like her and we get along very much. We have things in common like talking about our family.

December 18, 2015

By Marcia L. Smith

I am a current client of this provider

I feel lucky to have your services. The ladies are fine to be with.

December 18, 2015

By Ron B. & Robin H.

I am a current client of this provider

The people at the desk are very understanding in getting the right girls to work for us. The workers work hard for us. We have had arthritis. Ron has rheumatoid and neuropathy, with no feeling in his wrist, hand and feet. The neuropathy is worse because diabetes is not involved. My worker did the writing for me while I told her what to say.

December 15, 2015

By L. Reynolds

I am a current client of this provider

Tim is a good man and I enjoy him and wish I had more hours with him especially with my leg, hip and back hurting me. He's a 10 star.

January 12, 2015

By Marsha21

I am a current client of this provider

I’ve had the same Homemaker aide for 6+ years and would not trade her for her weight in gold. She is very versatile and thorough. She takes me anywhere I need to go.
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About Right at Home Des Moines

rightathome.net

Right at Home provides in-home caregiving services for thousands of families across the nation. We offer companionship and help with everyday tasks that have become challenging for an aging person. This may include things like meal preparation, laundry, housekeeping, hygiene and grooming. We also offer services for those with special care situations caused by numerous medical conditions such as Alzheimer's disease and other dementias. Call us to learn more about the specific services we provide.

Custom Care Plan

From the moment you call, we begin considering the specific needs of your loved one. We ask questions during the initial call or meeting to form a basic needs assessment. After discussing your particular situation, we will prepare an initial Custom Care Plan and then work with you to fine tune that Care Plan based on your loved one's specific needs. Once the plan is agreed upon, your local Right at Home team matches the right caregiver to implement the plan.

Caregiver Training and Care Supervision

Every Right at Home caregiver goes through an extensive interview process, including background checks. Once hired, caregivers are trained through Right at Home University to ensure that they're able to deliver the care set out in your loved one's Custom Care Plan. Before providing care, they're bonded and insured.


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