BrightStar Care Tinley Park

Offers Home Care and Home Health Agencies

98 Reviews
Call (800) 973-1841
BrightStar Care Tinley Park (800) 973-1841
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Reviews of BrightStar Care Tinley Park

98 Reviews Write a review

Home Care Reviews for BrightStar Care Tinley Park

February 04, 2022

By Greg M_7

I am a current client of this provider

They answer any questions or concerns. I like the responsiveness of the staff for the patient in the house.

February 02, 2022

By Jean _3

I am a current client of this provider

It's a relief for us to know that our parents have a caregiver that they're comfortable with and we can increase the hours as needed. It's given us peace of mind. This agency seems committed to providing personal care.

January 13, 2022

By Brittany R_1

I am a current client of this provider

My dad is stubborn. They can't make our lives easier. I like that they are flexible with my schedule, but I would appreciate if the workers were vaccinated.

January 13, 2022

By Jane P_5

I am a current client of this provider

She only has bathing twice a week, they are very kind and gentle when bathing her. The caregivers that come are nice but sometimes they come when they are not scheduled. They come when she has a doctor's visit. They need someone to supervise the schedule.

January 05, 2022

By Anonymous_5688

I am a current client of this provider

The aides are caring and makes my life easier. They are flexible with the hours.

December 07, 2021

By Martha T_7

I am a past client of this provider

They provided care for my father-in-law, which freed my husband. They were professional and communicated very well.

December 03, 2021

By Stephanie _6

I am a past client of this provider

It helped make things easier and eased our minds having the caregivers there. I liked that the whole process from the first meeting to the in home care was phenomenal.

October 06, 2021

By Margaret L_13

I am a current client of this provider

When we found a good fit with the caregivers it worked out really well. If someone has to call off or they can't make it they work with me to identify a replacement.

September 17, 2021

By Angela P_1

I am a current client of this provider

They have helped by being flexible when something comes up. They are good at working with our schedule. I like that they have been providing good services with caregivers that are usually well trained.

September 10, 2021

By Mark W_12

I am a current client of this provider

They could have more interaction with the client. They could be more timely.

September 03, 2021

By Mary D_23

I am a past client of this provider

They were always able to answer his questions when I wasn't there and there was always someone on duty to help him. They made sure that everything was done per his request. They were always on time and friendly to my brother. They kept personal relationships with him, got him his medicine and checked on him multiple times a day. They did all that was asked regarding his care.

August 25, 2021

By Anonymous_5068

I am a current client of this provider

I requested two services and I'm getting them. The company is fine.

August 17, 2021

By Belinda L_2

I am a current client of this provider

It increases her quality of life. They can substitute people in quickly, so my mother doesn't have to go without a caregiver.

August 12, 2021

By Mary L_51

I am a current client of this provider

The service makes my dad feel safe. I would recommend them because the staff I have interacted with are always respectful and caring.

July 22, 2021

By Cakacana

I am a past client of this provider

If you are looking for consistency look elsewhere. We were told that we would have the same caregiver come daily. Rarely did that happen. I’m not sure what training if any do they provide but some of the caregivers that showed up would not have been capable of caring for a dog let alone my loved one. Luckily a family member was always in the home with the caregiver for us. Highly recommend hidden cameras if you are leaving them alone. Attendance is horrible. No one would show up and the office wouldn’t know until you call them and inquire whether or not someone is coming. It then usually takes 30 to 45 minutes for someone to come. A visit by the company nurse to witness the care between the caregiver and the client lasted approximately one to three minutes. We all use to laugh about it after the nurse left. Never understood what the point of it was. I was very disappointed in this company. They give a beautiful presentation but deliver none of that. I see the commercials for this company and I can guarantee the owner of this company would be horrified if I told her some of the stories of the caregivers that showed up. We were lucky a family member was there to protect.

July 13, 2021

By Virginia R_8

I am a past client of this provider

Continuity of care, like having the same person, would have been helpful. I needed help 3 times a week and they sent me different people every time. I was sent 6 different people and it was hard for me to re-orient the aids every time. I needed someone that could stay here and come back every time so that we could be efficient.

July 13, 2021

By Deborah H_15

I am a past client of this provider

They gave me good CNAs over nighttime care, they were exceptional in fact. However, the fill-ins were not as great. I would like to see more supervision of the RNs.

July 08, 2021

By Anonymous_5047

I am a current client of this provider

They know what they are supposed to do. I like that they are well-mannered.

June 28, 2021

By John B_45

I am a current client of this provider

Maria needs constant companionship. If she is left alone, she gets very anxious. It is a big relief for my dad and my brother because they don't have to be with her 24/7. They have a large pool of caregivers, so if someone can't make it, there will be a replacement. We have had them for 2 years and only 3 times they have not been able to send a replacement.

June 19, 2021

By Donna B_24

I am a current client of this provider

They make him feel safe and keep him clean. I like how the two people I have from there are extremely efficient and caring.

May 19, 2021

By Kiyoko S

I am a current client of this provider

When they see that he wants to sit up and eat something, they will get up and help him. The caregivers with bright star are young and older.

May 11, 2021

By Jay K_1

I am a current client of this provider

They have kept me informed every step of the way if there were issues. My mom loves the caregivers. There were a couple of times they didn't show up and left early. We left them notes to take her pills and sometimes they didn't do that.

May 10, 2021

By April R_1

I am a current client of this provider

It allows my mother to live independently so it is very valuable. I like their responsiveness.

April 21, 2021

By Todd W_2

I am a current client of this provider

The only thing that the company could do better is planning around my mother's activities. She sometimes complains that they come when she has activities or other things planned. The folks that come over and care for my mother seem competent and timely.

April 13, 2021

By Mary T_17

I am a current client of this provider

Everything they have done is good. They have done everything I ask. I would recommend them without hesitation. I think they do all they can when they are here!

March 03, 2021

By Christine C_9

I am a past client of this provider

I could tell it was genuine and we reached our goals, their level of professionalism was very nice and also they were very kind. She was very helpful and encouraging and explain and helping to reach goals.

February 17, 2021

By Loren M

I am a current client of this provider

They interacted with her and they were always there. I like that they are convenient and dependable.

February 03, 2021

By Hope _1

I am a past client of this provider

They made my life a lot easier. They were easy to work with. They did a good job. They treated her like family.

January 18, 2021

By Ronald D_1

I am a current client of this provider

They have helped take my mind off of having to do the little necessary things around the house like laundry and taking out the trash. I like that they are flexible and can adapt to changes I may have.

January 11, 2021

By Sandra/Hubert V

I am a current client of this provider

They shower him since I can't do that. I like the care. They are so patient and wonderful.

January 06, 2021

By Nancy S_32

I am a current client of this provider

They have made my father's life easier by having someone there to help with my mother. I would like better consistency on weekend care.

January 06, 2021

By Rebecca O

I am a current client of this provider

My mom does like to be hovered over and she wished they would clean more. My other home care agencies mess up a lot, Brightstar has always picked up their slack. They always have people for us.

December 10, 2020

By Danielle L

I am a current client of this provider

My nurse has a vein light, so it makes it easier to do my infusions. My nurse is very flexible.

December 10, 2020

By Cynthia N

I am a current client of this provider

They are an improvement on my daily life. They make sure that my mom's needs are met, and if they have questions, they don't hesitate to ask. They're always available.

December 08, 2020

By Jan A_3

I am a current client of this provider

It relieves a lot of stress. Ebony, the caregiver, has been very dependable. I like the caregiver they sent!

November 16, 2020

By Inger R

I am a current client of this provider

They are here on time everyday. I like that they stand at their word.

November 11, 2020

By Wilton M

I am a current client of this provider

The most helpful is them being comfort keepers. The young lady is a reliable person.

November 04, 2020

By Georgia N_1

I am a current client of this provider

They are able to lift her and put her to bed and clean and change her. The ladies that have come have all been very nice and caring.

October 26, 2020

By Anonymous_4174

I am a current client of this provider

They stay overnight so I could get some rest. We were told that the same person would come each time but someone different person came.

October 15, 2020

By Kyle W_1

I am a current client of this provider

They help the most by being reliable. They are easy to work with and make it easy to coordinate.

September 22, 2020

By Walter H

I am a current client of this provider

The agency has had nurses come by and check the care out. They make everything easy for me. I like that they they help out and they do not complain.

September 09, 2020

By Melissa K_2

I am a current client of this provider

They stay on top of her needs. She is very skilled. I really love the care that she has. She has been really patient. She is real patient and kind.

August 11, 2020

By Anonymous_3952

I am a past client of this provider

The level of care we established was more than we needed. They were prompt, responsive, and tailored the care to our specific requests.

August 10, 2020

By Lillie F_1

I am a past client of this provider

It did help me greatly. They made it positive by helping me have more movement in my legs. They make you feel well, they are professional.

July 23, 2020

By Jodi V

I am a current client of this provider

I'm an RN so I was picky with the agency we chose. They're outstanding. We had one caregiver for the majority of the time. She was like a member of the family. She fit right in and it was a smooth transition. The caregivers were punctual, attentive, and followed the PPE guidelines.

July 13, 2020

By Ed K_6

I am a current client of this provider

I'm paying $1400 a month for them too escort her to meals and activities. I spoke to Julie and Dan. My mom has been using them for two months. I've had to talk to them three times now. They are not following through on the care.

June 18, 2020

By Kerri M

I am a past client of this provider

It was a brief period of time, they took good care of hygiene. It was during the Covid-19 crisis so a lot of things had to be done over the phone.

June 15, 2020

By Linda S

I am a current client of this provider

The caregiver does a great job and they help my loved one take a bath. If I call when I need anything, they are right there to help me with my needs.

May 15, 2020

By James A_7

I am a current client of this provider

They've been good at helping with my cooking. I've had excellent breakfasts since they've been coming. I like that they hire good people. I haven't had anyone that disappointed me.

May 12, 2020

By Anonymous_1621

I am a current client of this provider

Tatiana knows what she has to do. It takes a load off of my mind and makes me less stressed while I'm at work. The office staff is helpful with making sure everything is set up.

February 12, 2020

By Donald M

I am a current client of this provider

They come in Monday through Friday in the morning to help get him up and get him dressed. The girls who come in the morning know how to take care of my husband well.

February 10, 2020

By Renee M_3

I am a current client of this provider

They have helped her by providing excellent service. They know how to help her based on her medical condition. They are professional.

January 16, 2020

By Anonymous_3084

I am a current client of this provider

I am able to continue my affairs when I use them. I can do the most important things. It is too expensive.

November 18, 2019

By Michael C_21

I am a past client of this provider

I couldn't change any of my bandages. The lady who came was able to change my bandages. They were prompt.

November 11, 2019

By Patrick F_1

I am a current client of this provider

They help with daily tasks. They are conscientious, and they don't need to be told what to do because they know what to do.

November 11, 2019

By Anonymous_2860

I am a current client of this provider

We feel confident that someone is there to look after her. There should be more cooking at my mom's house and maybe more cleaning.

September 12, 2019

By Sandy H_5

I am a past client of this provider

It was absolutely necessary. I couldn't have functioned without the services. The ladies were excellent.

August 20, 2019

By Mary S_22

I am a past client of this provider

It was just for a few days, so there was no impact. I was just upset that that woman left. I was upset for a few days. My mother was laying in bed, and this lady just said that she was leaving because of an emergency. My mother was left alone for who knows how long. I was upset the most because I pay for someone to be there. She just left, and it's unclear if my mother was left alone for hours or what. There is a wide variety in the skill level of women who came. Something happened with BrightStar Care that has never happened to me before. The caregiver just left my mother alone before the next caregiver came. I didn't even find out for two or three days. They said they were trying to call me, but I had no missed calls, so the office lady was lying.

August 20, 2019

By Richard S_13

I am a past client of this provider

They helped my wife the most by being very caring and good to her. I liked that they were on time, and the girls were caring.

August 02, 2019

By Anonymous_2246

I am a past client of this provider

They came and did their job, which made it easier on me. I think they could have been more consistent in the caregivers. We had many changes.

August 02, 2019

By Richard D_17

I am a current client of this provider

They sit with him, talk to him, and feed him. They are very cooperative. They take care of things right away, and they have good caregivers.

July 11, 2019

By Thomas K_1

I am a current client of this provider

Having the aide lets me run errands because it makes it easier for me to leave my husband. Our speech therapist and occupational therapist were good as well. They are reliable, accessible, and they are really good, quality people.

July 11, 2019

By Oveda B

I am a current client of this provider

I haven't had to worry about my parents having help. They are very courteous and professional.

June 24, 2019

By Joseph O_1

I am a past client of this provider

We didn't have to be over there when we knew somebody would be there. It took a lot of the burden off of us to be there. I like the way they took care of him. I like the people they sent.

May 02, 2019

By Sue R_2

I am a past client of this provider

It made the world of difference knowing that your loved one is being cared for. They were there when I needed them in a 24 hour period.

April 02, 2019

By Denise D_2

I am a current client of this provider

They take care of my loved one properly and redirect her when she needs help. The caretaker that has been provided is excellent.

April 02, 2019

By Anonymous_1799

I am a current client of this provider

I think they don't like to do housework. They need more permanent help. I've had so many caregivers here that it's an aggravation to have to keep explaining where everything is.

February 15, 2019

By Elaine S_4

I am a current client of this provider

She makes everyone feel comfortable at home. They are very attentive.

January 18, 2019

By Barbara K_5

I am a past client of this provider

I thought the fees were comparable to everything else, but the quality was better. The caregiver helped my mom do most things by herself. My mom got progressively better. I thought that it was easy to sign up. All the people on the phone were excellent, and my mom really liked the caregiver.

January 09, 2019

By May N_1

I am a past client of this provider

They gave me time to go and do the things that I needed to do. The people they provided were very nice to us.

December 17, 2018

By Joseph R_3

I am a current client of this provider

I am a diabetic, so they make sure that I eat. I like that BrightStar is helpful with the chores that I need to do each day.

December 01, 2018

By Betty G_15

I am a current client of this provider

The service is very good! They try to find people that will fill the time we need. Some of the girls are good and others aren't as good.

November 02, 2018

By Lynda P_1

I am a current client of this provider

They help me with my ADLs. They care, and they are compassionate.

October 23, 2018

By Marcell H_1

I am a current client of this provider

They are really good at giving information and explain everything so I know everything that is going on. They are helpful.

October 22, 2018

By Andrew V

I am a current client of this provider

They help with the day to day activities. They will help with light housekeeping and running errands. They are reliable, caring, and dependable.

September 27, 2018

By William D_2

I am a past client of this provider

It was a lot easier knowing I had someone there when I need them. They were very attentive and she did the wash and a little bit of house cleaning.

August 14, 2018

By Therese W

I am a current client of this provider

It takes a lot of stress and worry away from our family. There are a lot of breaks that we get by having BrightStar Care. They need better internal communication with management. They do not talk to each other. People need to communicate so that the shifts are covered and the employees know where to go. My father's care is severely impacted because of this. I call in to the office, but they never get back to me. Caregivers have been late, but we have found out that they did not even know about the assignment. When we interviewed them in the beginning, BrightStar Care said that they only have CNAs, but we have found that to be untrue.

July 26, 2018

By Brenda B

I am a current client of this provider

They help the most by feeding her and providing company. I think the caregivers need to work a little harder with my mom to keep her motivated. There are times when not a lot is being done.

July 02, 2018

By Anonymous

I am a current client of this provider

She helped with the personal care of bathing and hygiene. When I called and needed help right away, they were wonderful in meeting an urgent need immediately.

June 06, 2018

By Edgar K

I am a current client of this provider

It has made my life easier. They dress my loved one and shower him, they do things that I would have had to do. We are satisfied for the most part. The girls seem to do a good job.

May 22, 2018

By Alfred H

I am a current client of this provider

They could be more reliable and more consistent. They could be more customer-focused by having a better relationship with the customer. They should see the customer as more than a number.

May 17, 2018

By Jesus C

I am a past client of this provider

We were really glad with the nurse we got. She answered all of our questions and was very thorough. If there was something we didn't know, she would help us. She was very attentive. They're have very professional, very knowledgeable people.

April 04, 2018

By Verne S

I am a past client of this provider

I liked the people who came to provide the care. I felt that they genuinely cared about me and my well-being. They came in and were friendly. They were very knowledgeable about doing the infusion. The one nurse had an exceptionally soft touch and got the IV started without a hitch.

February 21, 2018

By Chris H

I am a current client of this provider

They are very thorough with their clients. My mom is very elderly and needs someone that can provide the care she deserves and needs.

January 25, 2018

By Sue G

I am a current client of this provider

They respond promptly, they know the business, they are very helpful, and they answer my questions. They are also reliable. It is easier to have someone driving when I'm in a stressful situation. They have a driving service.

January 17, 2018

By John

I am a current client of this provider

BrightStar Care is able to find a substitute for my mother's normal caregiver. They have been able help me by caring for my mother, I can get my work done without worry.

December 02, 2017

By Carmen K

I am a current client of this provider

I would recommend BrightStar Care because they are adaptable and try to fit my needs. BrightStar Care gives me the flexibility I need.

October 03, 2017

By Shannon P_1

I am a current client of this provider

BrightStar Care is checking in all the time and asking questions about how things are going. BrightStar Care helps by sending us a nurse, and they always ask if we need anything. They are always asking what we need.

October 03, 2017

By Elsie N_2

I am a current client of this provider

I have zero complaints about what BrightStar Care does for me. I find that BrightStar Care is here to help me and that is exactly what they do.

October 02, 2017

By Rosemary S_5

I am a current client of this provider

BrightStar Care could improve their employee relationship with the client. BrightStar Care has helped me by being able to provide the care for my mother on a regular basis and when needed.
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