Right at Home North Shore/Chicago Metro

Offers Home Care

51 Reviews
Call (773) 770-8285
Right at Home North Shore/Chicago Metro (773) 770-8285
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Reviews of Right at Home North Shore/Chicago Metro

51 Reviews Write a review

Home Care Reviews for Right at Home North Shore/Chicago Metro

March 15, 2019

By Kristin D

I am a current client of this provider

They have allowed me to continue working full-time. They do what I would be doing. It's important to me that they use my feedback. There's a lot of turnover, but that's true of any home health agency. There's an administrator at the agency who has gone above and beyond for us.

March 05, 2019

By Sachiko L

I am a current client of this provider

Without the helper, he is helpless since he has Alzheimer's. Some people who they send are not trained enough. They don't really volunteer to help. I have to tell them what to do.

February 05, 2019

By Bruce Edward F

I am a current client of this provider

With my condition, one of the things is a lack of energy, so it is really important to have help. I like that I can call if there is anything that I am dissatisfied with.

February 05, 2019

By William D

I am a current client of this provider

They help the most by being on time and being trustworthy. I like the quality of the services.

January 23, 2019

By Richard F_2

I am a current client of this provider

I wait for the caregiver to come fix my breakfast. I like that they're usually right on time.

January 15, 2019

By Diane Z

I am a current client of this provider

I dislike the days when no one can be found to cover for when a caregiver can't make it. They help me with getting in and out of the shower, they work with support hose and knee braces, and they assist me with getting them into place. They also will run errands for me around my building. I like that they are reliable, and that they attempt to find a replacement if a caregiver can't make it.

December 08, 2018

By Susan T_6

I am a current client of this provider

I can't do the work anymore, and neither can my husband. They do the housework I can't do, like scrubbing the floors or doing laundry. I think that most the people I have had have been very nice, and it beats being in a nursing home.

December 01, 2018

By Kim H_2

I am a current client of this provider

I have mobility issues, and so the fact that they clean and do laundry for me is a big deal. I had issues with their billing. When they try to bill my insurance company, I get notes saying that they need to resubmit frequently, which takes a long time.

November 02, 2018

By Mary G_3

I am a current client of this provider

They are taking care of our father when we can't be there. They are reliable.

October 04, 2018

By Anonymous_252

I am a current client of this provider

Having someone there while I am at work has been helpful. I have liked their punctuality. When one caregiver didn't work out, they got a replacement very quickly.

October 03, 2018

By Ashley L_1

I am a current client of this provider

They provide companionship and socialization. We have had a lot of turnover with caregivers lately.

September 06, 2018

By Richard N_2

I am a current client of this provider

They could cure my Parkinson's. They could help me get started in the morning more efficiently. The caregiver they provide is a nice person, and I enjoy having him here.

September 06, 2018

By Anonymous_95

I am a past client of this provider

They could've been more flexible and had more time. The problem had to do with time. They disappeared immediately. They wouldn't stay even a couple of minutes if I needed them to because they were not allowed to.

September 06, 2018

By Paul H_8

I am a current client of this provider

They have been very helpful. When they are here, I know I can relax and do my own thing. I don't have to worry if my husband is taken care of. The people are well-trained, polite, helpful, and considerate. There is nothing wrong to say about them.

August 01, 2018

By Leonora "Leah" J

I am a current client of this provider

They help me with things that I have problems doing. They have good services, they listen to me, and they help me out.

July 18, 2018

By Mia C

I am a current client of this provider

I am used to having my usual caregiver, and she is not here everyday.
Provider Response
We are glad to hear about the special bond with your caregiver. We pride ourselves on taking great care of our caregivers so they can take great care of our clients which includes making sure they get at least one day off each week. Sometimes this means a single caregiver cannot be assigned all requested shifts. We will continuing working to find additional team members you like as much.

June 08, 2018

By Robert N

I am a current client of this provider

We got the services to give my wife peace of mind. I haven't had any problems yet and we really like the caregiver.

May 17, 2018

By Ruth R

I am a current client of this provider

They have made my life easier because I can have someone take my mother out and not worry about my father. I have already recommended them. I like that there is a two hour minimum and they have always provided someone that is competent.

April 05, 2018

By Tina E

I am a current client of this provider

We've had very good luck with the caretakers. They're responsible and I feel good about them being with my aunt. Some of them I've liked more than others, but I haven't disliked any of them. I like that they're professional and I feel like I can trust them in the house. They seem to really care for my aunt. I couldn't have a daily life without them. They take care of my aunt so that I don't have to. They're with her all the time. They're keeping her out of a nursing home.

December 01, 2017

By Nora W

I am a current client of this provider

Right at Home has great managers. Heather is very helpful. Right at Home's caregivers help my mom with the everyday things.

November 16, 2017

By Anonymous

I am a current client of this provider

Right at Home has caregivers that are reliable and come when they are supposed to. The caregivers help keep me clean and pay attention to my various needs.

November 01, 2017

By Anonymous_174

I am a current client of this provider

Right at Home is a very accommodating, and their employees are well-trained. The caregivers are able to help me with all my daily needs. They make life much more manageable for me.

November 01, 2017

By Helen L_1

I am a past client of this provider

Right at Home is super consistent. The services made my loved one's life easier because of the homemaking services that they provided and the personal attention that they gave.

October 04, 2017

By Gay G_2

I am a past client of this provider

Right at Home is very professional, cheerful, and helpful. Right at Home made it possible for me to go to the doctor.

October 04, 2017

By Anonymous_909

I am a current client of this provider

Right at Home is dependable and makes sure there is someone with my loved one, but they don't necessarily send someone who is qualified for what the client needs. Right at Home is not doing a great job with housekeeping.
Provider Response
We are disappointed to hear you are dissatisfied with the quality of the housekeeping assistance you are receiving. As this in an anonymous post, we are unable to correct your concerns. We sincerely hope you reach out to us so that we can improve the care experience for your loved one!

September 25, 2017

By Julie K_2

I am a current client of this provider

Right at Home are very responsive when we have any concerns. Right at Home is critical to my mom's needs because she needs 24 hour care. My mother's caregiver helps by keeping her apartment clean as well.

September 25, 2017

By Frank D_1

I am a past client of this provider

Right at Home was extraordinary. They were caring, efficient, and I just thought they were wonderful. The services made a world of difference. It got to the point where I could not handle my husband any more without the services from Right at Home.

September 20, 2017

By Anonymous_399

I am a current client of this provider

Right at Home has great services! I lack movement and Right at Home helps me get around.

September 12, 2017

By Julie L_1

I am a current client of this provider

Right at Home needs to be more consistent in terms of sending us the same caregiver. We had the same caregiver from Right at Home for over a year and they didn't give us any warning when they stopped coming. It's very disruptive when they send us five different caregivers in a week.
Provider Response
It is frustrating to us as well when a caregiver abruptly leaves. It is unfortunate when multiple fill-in caregivers have to be utilized, as we know how much consistency factors in to receiving excellent care. We continue to collaborate with you to provide as much consistency as possible, making sure that we have the RightPeople to care for your loved one.

July 26, 2017

By Mary M_18

I am a current client of this provider

Right at Home has poor communication, but I think the caregivers have wonderful service. The permanent caregiver makes life easier for me by keeping my mother awake during the day so my mother sleeps at night. I don't have to worry about if my mother has showered or eaten lunch.

July 11, 2017

By Anonymous_516

I am a current client of this provider

I have had a few issues with the caregivers not arriving on time. They also claim that they do certain things when they don't do them. The client is limited in what they can process. The caregivers are mostly just babysitters.
Provider Response
We are disappointed to hear you are dissatisfied with the assistance you are receiving. As this in an anonymous post, we are unable to correct your concerns. We sincerely hope you reach out to us so that we can improve the care experience for your loved one!

June 19, 2017

By Sara Z

I am a current client of this provider

I'm happy with Right at Home's services, and they provide me a caregiver for the next day, and this is not easy to organize in my opinion. Right at Home has solved a lot of problems, and I have needed to have a caregiver at certain times. I just love them.

May 02, 2017

By Carl C_3

I am a current client of this provider

Right at Home is a reliable company and they do a good job. Right at Home is very helpful because they take care of all of my house tasks.

April 03, 2017

By Patricia R_6

I am a current client of this provider

Right at Home provides important services, and it's easy to work with the caregiver sent to care for me. I've learned how to not be so stressed and take things easier. My care is more fun than it is work.

March 02, 2017

By Joseph R_4

I am a past client of this provider

I like the fact that Right at Home tries to match the caregiver with the client and they do a good job with that. The services had a huge impact on our lives. They were able to engage my mother to the extent that was possible and they were able to make my brother and my mother feel comfortable.

March 02, 2017

By Esther R_1

I am a past client of this provider

I like the fact that Right at Home tries to match the caregiver with the client and they do a good job with that. The services had a huge impact on our lives. They engaged my mother to the extent that was possible and they made her and my brother feel comfortable.

February 07, 2017

By Rachel705820

I am a current client of this provider

We got Right at Home for my grandmother. They take her to appointments, help her with light housework, and provide companionship. The caregivers are very good. They gave me 2 hours as minimum time, whereas others are 4 hours. They've been very responsive, and I felt they're very friendly and helpful.

December 30, 2016

By sens614

I am a current client of this provider

We have found a comfortable way to work together.

July 08, 2016

By Glenn265555

I am a current client of this provider

Right at Home is a very good agency. We haven't had any problems for the past three weeks. They provide light cooking, cleaning, and stuff like that. The caregivers are quite good. The agency tries to be very fair and informative about what they provide.

February 01, 2016

By DaveW1950

I am a current client of this provider

I was looking for in-home care for my mother. Heather L. was very professional and very understanding of our needs. She really listened and asked detailed questions about my mother. I had interviewed other providers, but I was very impressed with Heather. She was warm, friendly and caring. After the initial meeting, Heather then met with me and my mother, interviewed mom and then began the process of deciding who would be the right match for my mother. In a short time she came over to my mother's house and introduced her to Mellonece. Mellonece was very nice, friendly and was a hit with my mom. They got along great. Mel, as we called her, did housekeeping, meal prep and companionship for her. She came three times a week which is all we needed. Recently, my mom moved to assisted living and although we no longer required Mel's service, we were interested in Mel continuing to see my mom to help her with the transition. Although the added distance to the facility was a burden, Mel and Right At Home graciously agreed to continue for six weeks. We could not be more pleased with Heather Landry and Right At Home - Skokie. We highly recommend them.

September 15, 2015

By Nancy Heller

I am a past client of this provider

We have been very pleased with Heidi and Anita. They are interesting to talk to, always on tme and very helpful. They are very careful about all that they do. We are really going to miss both of them.

March 15, 2012

By nondee

I am a current client of this provider

This is an excellent service that we use to supplement family involvement in my mother's senior care. When driving is no longer possible, and there are concerns with keeping a parent in the home;; this service is an ideal way to keep a parent socializing with someone outside the family, getting transportation to and from shopping, doctors visits, and making sure the parent is doing well not that day. It has also been a blessing having a different opinion on Mom's moods, actions and abilities, as family members can sometimes be partial or blinded by love. The interview process was efficient and caring. The care has been top notch - with weekly written reports given so I can share them with other family members. The billing and contacts have been wonderful; we are always kept informed.

January 25, 2012

By momtoo

I am a past client of this provider

Right AT home provided two different come and go caregivers for my 92 year old mother. Both were wonderful, highly educated and proactive women. They provided wonderful companionship-almost felt like family, and also were proactive and creative about keeping my mother mentally and physically engaged. Bernie at the office kept me very well informed whenever the caregiver felt my mom was having an off day. very ethical agency and personnel Our relationship lasted over a year and only ended when my mother transitioned to live in care.
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About Right at Home North Shore/Chicago Metro

rightathome.net

Right at Home provides in-home caregiving services for thousands of families across the nation. We offer companionship and help with everyday tasks that have become challenging for an aging person. This may include things like meal preparation, laundry, housekeeping, hygiene and grooming. We also offer services for those with special care situations caused by numerous medical conditions such as Alzheimer's disease and other dementias. Call us to learn more about the specific services we provide.

Custom Care Plan

From the moment you call, we begin considering the specific needs of your loved one. We ask questions during the initial call or meeting to form a basic needs assessment. After discussing your particular situation, we will prepare an initial Custom Care Plan and then work with you to fine tune that Care Plan based on your loved one's specific needs. Once the plan is agreed upon, your local Right at Home team matches the right caregiver to implement the plan.

Caregiver Training and Care Supervision

Every Right at Home caregiver goes through an extensive interview process, including background checks. Once hired, caregivers are trained through Right at Home University to ensure that they're able to deliver the care set out in your loved one's Custom Care Plan. Before providing care, they're bonded and insured.


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