Home Instead - Skokie, IL

Phyllis

I'm a past client of Home Instead - Skokie, IL. I had a lady and she was an excellent provider. She did everything that I requested and she did it with prompt and happiness that I enjoyed. We got along very well. I think she was an excellent homecare person. She was always on time and she did everything that I asked. Communication with the agency was OK. She provided companionship, she did light housekeeping, and she helped me with some of my own care like showering.

Arvin

I'm using Home Instead - Skokie, IL. It's going very good. I have no problems. Everything is fine. I have two caregivers and I like them very much. They've been with me awhile and I like them both. I've been working with Home Instead for a couple of years now. They take care of the house and they clean me, too. I don't take baths anymore. I can't do that, so they clean me and the house. They're very good. I like Home Instead. I like my caregivers. I'm so used to them already. They're like part of the family almost. I live alone and they're my family when they come.

Jeanne Z

The caregivers are dependable, well-trained, and caring. Administrative staff are thorough and supportive.

Russ

Home Instead was very good. Carmen was my caretaker for close to six months, and she did a wonderful job. I'm very happy with the care she provided. I had back surgery at the end of January and I really had trouble even walking for a period of time, but she did a great job in helping me in many ways. She helped me get dressed, and she did breakfast. She was here in the morning, every day from 9:00 until 2:00 in the afternoon. Then I was already able to walk to some degree, and she helped me quite a bit. She did exercises with me every day. I had a separate person who helped me with the back exercises and leg exercises, and she's only here one a day a week. Carmen was here the other six days. Carmen watched what she did a couple of times and did the same exercises with me. She did a wonderful job and helped me recover fully. I had a very good communication with the agency. The branch office of Home Instead called me and asked me how things were going. They had their registered nurse come by twice during the period. They asked me how things were going and was I happy with what Carmen was doing. I said, "Yes, of course." She asked if I was progressing and she seemed happy with the progress, too. They were watching me medically, and they did a very good job. Carmen came in every morning and helped me get up and then she prepared breakfast for me every day. She kind of copied what the physical trainer did in terms of my recovery for my walking and my legs. Carmen did a great job. We just did about an hour a day exercising and she did a wonderful job in keeping me up with that until I fully recovered. She was kind of alert as to how I was doing, whether I had any medical problems or not. She always asked me how I'm doing. There's one day I was particularly tired and I know she was thinking about whether she should call the hospital or not and I got up and I kind of put that to rest, but she was alert to the possibility of medical problems and she was able to respond accordingly. I was back to where I was before. Carmen got me back to the point that I was probably more mobile than most 83-year-olds are. I was very happy with the progress I made.

Gloria

My association with Home Instead is very positive. My caregiver is pleasant, caring, helpful, and very dependable. When I need to contact the office, my concern is addressed and if necessary, the phone call is promptly returned. The services they provide is personal assistance and non-medical. They provide housekeeping that means cleaning, laundry, errands, cooking, and serving my dinner. It's four hours a day, four days a week, so that's for 16 hours a day. The aides are very friendly, very professional, very caring, and very helpful.

susan neumann

I have been very happy with the women who havehelped me during a very difficult time in my life. thank you so much, especially for Grace's help.

G's daughter

Home Instead was exceedingly helpful when my mom was transitioning back home after hip surgery following a fall. We needed in-home assistance on short notice and received excellent 24-hour care. Over the years, we have had different needs and Home Instead was always there to help us sort that out. All the caregivers have been kind, caring, trustworthy, and very professional. Since I live some distance from my mom, it has been hugely reassuring to know that I can count on Home Instead. Having a caregiver who not only attends to my mom’s needs at home but also helps her schedule appointments and accompanies her to the appointments is a special plus. My primary contact there (name redacted for privacy) has been my extra set of eyes and ears when it comes to my mom’s care. It has been invaluable to have someone to trust and, in fact, a whole team to trust as my mom has needed assistance.

Frannyh

They provided 9 to 5 extra care for our full time caregiver after my mom fell and broke her hip and shoulder. Home Instead was absolutely fabulous in every way.

Toni Waller

After my Mother's knee replacement surgery we needed assistance with most of her ADLs. Working from home it was going to be difficult to manage her care. Home Instead provided homemaker services for my Mom and they worked diligently to ensure we had the right caregiver for our needs. I especially want to thank Ritika for her understanding and flexibility as we adjusted for the right amount of hours and days for my Mom's care. She was able to get a caregiver quickly upon discharge. I would certainly use Home Instead again.

Daisyleo

Extremely good communication with administrators, who check in on things regularly to see how everything is going . Very professional & friendly caregivers..it is clear that the company has extremely high standards with their hiring.

DM Ann Arbor, MI

Just after Thanksgiving, my 99 year old dad and his 97 year old wife were diagnosed with COVID and hospitalized at Northwestern Memorial Hospital. My dad survived but his wonderful wife did not. They had been living independently in their condo in downtown Chicago a few blocks from the hospital. Dad needed to go back to the condo but could not live alone. Luckily, we found Home Instead. The people who stayed with my dad for nearly a month before we found an alternative living arrangement for him were terrific. They were respectful and attentive. In addition, the staff in their Skokie office were responsive and very helpful. This was so important as none of my siblings and I live in the Chicago area. My dad, my family and I so very appreciative of the caring and supportive people who came into our lives at this difficult time. DCM, Ann Arbor, MI January 2021

Mary H.A.

Home Instead (Skokie, IL) has been wonderful through my now 91-year old father's tenure with them. The relationship began in 2016 with 4-8 hours a day after Dad got out of rehab following a UTI infection. In 2020, that care quickly shifted to 24x7 after a UTI-triggered hospitalization that had Dad coming home bedridden and with a diminished self-care capacity. We are especially appreciative of the terrific responsiveness and accommodation Karen and Home Instead demonstrated during the swiftly changing needs of those post-hospitalization months. Home Instead “stepped up” beautifully and allowed everyone to breathe easier. The change in care is simply a shift based on Dad’s changed needs and the family’s goals. I can strongly recommend Home Instead.

Hal Z.

I have been working with the great personal at the Skokie , Il. Home Instead office and they have been more than accommodating to the changing needs of my mother and father. The caregivers have been terriffic and so helpful to my folks. My sister and I thank Home Instead everyday!

NQK

Our family had a wonderful experience with Home Instead. We needed help and guidance in figuring ways to support an elderly family member that would allow them to remain in their home as long as possible. From our initial inquiry phone call through to our entire time as clients of Home Instead, they were professional, compassionate and responsive. Office staff and our care givers went above and beyond to ensure our senior's needs were met. Our care givers were always timely and provided much appreciated feedback and support. The overall sensitivity and need for additional safety precautions during Covid 19 were handled seamlessly. It was a very positive experience that made a stressful time much easier.

Risa

It is wonderful to know we have a caring, responsible caregiver for our 105-year old mother. The agency is very responsive to our needs! Rithica is wonderful! Highly recommended.

Matthew M.

Overall a fantastic service. Professional and reliable. They provide daily, hourly care for a parent. Office staff are always available to help with any issues and one-off requests. Finding a good in-home care service had been a challenge before I found Home Instead.

S and C

I am not one to typically write reviews, but I feel it is especially important during these unprecedented times. My sister and I both want to express our full gratitude to the great staff and caregivers at Home Instead Senior Care of Skokie! Karen and the client services team have gone above and beyond to ensure consistency with our caregivers and always provide great communication. It has given our family such peace of mind knowing that Home Instead was able to adjust our schedule to increase hours as our stepdad's needs were changing quickly. We've had the blessing of receiving impeccable care from Home Instead for many months now. Due to our stepdad's history of multiple strokes, his dementia progressed rapidly after his most recent stroke last year, which ultimately led to him requiring full 24-hour care. Our mom simply could not do it alone anymore, although she truly wanted to. If it weren't for the most loving, caring and compassionate caregivers that have devoted their hours to us - our mom would never have been able to function caring for our stepdad on her own. Our amazing team of caregivers have all been life savers! These incredible people have become a source of support and comfort for our mom, and we have full peace of mind knowing the great care they're providing to our stepdad every day, especially during this scary time with COVID-19 when we can't be there ourselves to help out. The weight and burden that has been lifted is truly priceless! Having a loved one needing care is not an easy choice for any family. For us, choosing Home Instead Senior Care has, and continues to be, the very best choice our family has ever made! Thank you for helping our mom, caring for our stepdad and providing your amazing services!! We are forever grateful. S & C

Guitar Player

My husband wanted to make sure I was taken care of when he returned to work after my knee replacement surgery, even though I felt that I could manage alone. I called Home Instead on the afternoon before he went back to work, and they came to our house to arrange for services within 2 hours! The next day (and for several other days), someone came right on time and had information about me and my situation. She was very friendly and helpful, particularly in helping me elevate my knee and applying ice. A different woman came another day, and she was also great! She did some household chores as well and helping with my knee. Both people who came to help were friendly, competent and helpful in every way requested.

mirosen

We have been working with Home Instead for past 3 years, have used this agency for multiple family members. Karen and Roy are the best people to work with, great communicators, very accomedating and helpful. I would recomend Home Instead (Skokie) to anyone who needs help.

L. Cohen

The office staff was extremely patient and helpful as we navigated the amount of hours and days needed for my dad. As it shifted, they were happy to accommadate our needs. The staff that worked with my dad was kind and followed the detailed list I gave them. I could trust them with my dad and his home.

blsheridan1

The entire taff at the skokie,il location have been wonderful! They have been patient and so conscientious with all of my Dad's hospitalizations and still making him a priority. they have so kindly checked in on his progress weekly ready for him to resume services once he's home. I can not praise them enough. One of the biggest hurdles that we face when an elderly parent needs assistance is the confidence and peace of mind knowing they will receive it so the family can rest assured. This agency gives this to me and my family, and that means everything!

Chgoguy2020

Caregivers are professional, experienced and understanding of our parents needs. Support staff always accessible and are very good at adapting to our parents needs and any scheduling changes.

Blackwell Family

The Skokie agency provided excellent service to my parents as our Mother was recovering from a stroke. The caregivers were very attentive to their needs, always on time and always acted in a professional manner. Our parents enjoyed having the company and knowing that their needs would be met. The office was very flexible with our requests for schedule changes. We did not have to ever wonder if someone would be available to be with our parents. It was a pleasure working with everyone at the agency.

JeanneKai

Home Instead has done a great job of matching my bed-bound mother with caregivers that she likes and feels safe with! Her caregivers are great advoactes for her and help her to live a much better life!

melsav

The caregivers were wonderful to Mom, very attentive and respectful. Working with the main office of Home Instead was seamless. We were very pleased with the care, and Mom loved the caregivers.

ezemel

This is an agency that my mother hired after she was hospitalized with the flu, that left her fatigued, isolated and having little energy to do anything. Her caregiver from Home Instead Senior Care (Skokie) has been a life savior. A comes 5 days a week for 4 hours a day. She is on time, helpful with daily activities, and if not directly helping my mother uses her time to get things done around the home. She is friendly and very good company. A big bonus is that A is consistent and is the only care giver assigned so they can really develop a relationship and A can understand the needs of my mother. At the initial intake of my mother’s needs, I was impressed with the professionalism and concern the worker took to find a good match. And she found a great match.

FAD

After spine surgery, my Home Instead caregiver made it possible for me to come home instead of staying in a rehab facility.

Lynn TM.

We have had an extremely positive experience with Home Instead. The lines of communication were open and Chelli was very flexible with our changing needs. After a fall, my mom needed to go from part time care to around the clock care immediately. Chelli worked tirelessly to get the shifts covered. Mom's regular caregiver Amie was phenomenal and stepped up her hours when we needed her. She went above and beyond when caring for Mom with engaging games, fun activities and zeroing in on the things Mom enjoyed. We highly recommend Home Instead.

Mary Jo LeBeau

When the time came to obtain some assistance for my 97 year old mother, it came swiftly and unexpectedly. With all family members having full time jobs, we needed immediate care. I checked on-line for someone local and found that Home Instead had an office in Skokie (only 2 miles away). Without any knowledge or experience with this type of situation, I relied on the many positive reviews and comments from others using the service. I made a phone call that Friday morning. By Friday afternoon, a meeting was held at my mom's home with a kind and compassionate representative and by the next morning, my mom had the care she needed. The caretakers have been wonderful and responsive to her needs. My mom loves them all. We have a challenging schedule, but the professional staff at Home Instead are easy to work with and extremely accommodating. My family and I feel very fortunate to be working with Home Instead. Mary Jo & Terry LeBeau Morton Grove, Illinois

stayingwell21

all in home care with medications food prep. laundry cleaning. staff is on time 98% of time my care giver and i have a wonderful relationship agency is always considerate and helpful with my requests

cpisano

Home Instead is the best care giving agency in Chicago. Having a family member suffering from Dementia, Parkinson's and Narcolepsy we started home care services about 5 years ago. After navigating different providers and their caregivers, we quickly found that the time required to train new caregivers often had to be repeated again and again as finding a long-term consistent caregiver proved to be difficult. We also found it was difficult to find a male caregivers. That was until we found Home Instead. Home Instead has been providing exceptional care giving services for my father-in-law for over 3 years. From bathing, exercising, meal preparation, helping with groceries, attending doctors appointments, providing fellowship and many other daily activities, the people at Home Instead have always listened to our care process and integrated it with their caregivers. We have had a total of two male caregivers over this period and our family has developed great relationships with both of them. Having a disabled sister from birth, our family has used care giving services for the disabled for over 47 years. As a result, we have very high expectations regarding quality of care for those we love with no exceptions. The relationships we have developed with the Home Instead staff (Dotti, Roy, Bruce, and others) is what has made our experience what it is today. These people CARE about my father-in-law and our family and that is what matters to us. I am writing this review because I know how difficult it is to find quality care at affordable prices and I want people to know that Home Instead is great. Home Instead also works directly with our insurance provider to make the financial side an easy process as well.

VitGer

This Agency provided competent, caring and kind caregivers for my late wife. They were punctual and ready for all eventualities. They made the patient very comfortable and were of help to me. When necessary, substitute care givers were provided. The periodic visits of the Nurses were also helpful.

KGV

Home Instead has offered every service we needed, and more. The caregivers arrive on time and they're always kind and cheerful. My mom was fragile when she arrived home from the hospital and our family was frightened she would not be strong enough to be at home. The caregiver from Home Instead saved my mom's life, I'm sure of it. My mom said again and again how gentle and reassuring she was with her. That positive attitude contributed immeasurably to my mom's recovery. The caregiver had to coordinate many interim medications from the hospital, and visiting services from the hospital. She had to be supportive to my dad, who was very worn down from my mom's illness and hospitalization. Our caregiver from Home Instead has great intelligence, and makes the best choice possible when there is more than one way to solve a problem. She is excellent with medication reminders and always there to offer cheerful kind support. My parents feel safe with her and communicate excellently well with her. When she has had to be away, Home Instead has always worked hard to find someone who will be able to take good care of my mom and be considerate and respectful to both my parents. My mom needs physical help to walk and very close complete care in order to shower. Our caregiver has always made my mom feel comfortable and safe. Life at home truly is possible for both my parents, thanks to Home Instead.

LN_Evanston

This is an excellent agency with high quality caregivers. The case managers take the time to determine what you need and then help you find the right caregiver for your situation. The caregivers are helpful and kind. They arrive on time and are well-trained. This agency is very professional and has really helped make my life easier!

SBT

I used Home Instead for 18 months for the care of my 95 year old father. He needed caregivers 24/7. Although some caregivers were not able to meet my high standards, there were many who did. Two caregivers, in particular, became like family to my dad and myself. Home Instead was very responsive to any concerns I had, including always having someone available to answer the phone 24/7, and having a nurse who could make a quick visit if needed. Everyone was responsive and pleasant. Even the billing department! I would highly recommend Home Instead to anyone looking for caregivers for their loved ones.

LKR

I have used Home Instead several times - always when in urgent need. They have listened to my need and description of the kind of person I think would work best with my mother and have done a nice job of matching. All of the caregivers they have sent us have been kind, experienced and dependable. The organization is very professional, caring and helpful.

GFP

I hired a caregiver for my mother-in-law so she could be comfortable at a series of family events that occurred over a weekend. The caregiver was fantastic and the coordination from the Home Instead staff was top notch. Everyone was helpful, supportive and caring. Lauren P made sure every detail was thought of and covered!

Trudy

I am very pleased with my caregiver. She is thoughtful, reliable, and takes good care of me.

elisekline

Home Instead is beyond excellent. They are so very accomodating and the caregivers are very good at what they do and very reliable. We have loved everyone they have sent to us. I would recommend them to anyone.

Scott MacLean

Home Instead is known for setting the gold standard in senior care-giving. This reputation was a significant factor in our family's decision several years ago to entrust Home Instead with the responsibility of providing personal care for my parents after my mother suffered a stroke. So when my aunt suffered a brain hemorrhage a year-and-a-half ago, leaving my uncle by himself in their Evanston apartment, we knew who to contact. It was a different city in a different state, but we knew what we would be getting with the high standards of Home Instead. I have been truly impressed with the quality of care that my uncle has received from Home Instead Senior Care based out of Skokie, IL. Chelly, the Client Care Manager, has been my primary interface in coordinating care for my uncle. She has done an outstanding job in all aspects of the process. She has found top-notch caregivers who have not only made my uncle feel comfortable and well cared for, but who have been able to establish an excellent rapport and friendship with him. I have seen a very positive change in my uncle being more conversant and engaged. As I live at quite a distance away in New Jersey, Chelly does an excellent job at keeping me apprised of how things are going and about any concerns or suggestions that the caregivers may have expressed. Home Instead has also been very accommodating at flexing their schedules when my uncle has a doctor's appointment. I used to try to coordinate this myself as I had done with my parents with a different Home Instead facility, but Chelly and the caregivers have been great at making all of the arrangements and informing me of any associated schedule changes. In the rare event of sickness or an emergency preventing a caregiver from being available for a shift, Chelly has always been on top of it and tries to schedule one of the regular caregivers that my uncle knows. I must say that Home Instead in Skokie has made my life easy in this regard and I have great peace of mind knowing that my uncle is getting superb care from loving and conscientious caregivers.

Kristen Goldammer

They work really hard to make sure everything is perfect.

KBW59

I cannot say enough good words about Home Instead and how much they helped my mom and my family through a very difficult winter and spring, when our 87 year old mother was constantly falling and had other health issues. After several rounds between hospital and rehab, my mother's doctors thought it best we have her return to her home, with 24-7 care. We are a family of 11 siblings, spread out across the globe, with my mom living independently in Evanston. We had no experience hiring round-the-clock care, and had to make a decision, with about 2 days notice, on which agency to use. I was in from Boston, completely unfamiliar with the caregiving market in Chicago, charged with the hiring. I'm not sure how I came upon Home Instead; I only thank the heavens they were put in front of me. From the coordinating staff through the many caregivers sent to care for my mother between March and July, we had a caring village that supported my mom and her children every step of the way towards her recovery. In the beginning, our mom was not an easy person to work with; she was sick, scared, cranky and not at all her usual happy-go-lucky self. Yet, not once did any single caregiver waiver in their responsibilties to ensure Mom was safe and well-taken care of. Not once, in any stressful instance, did any caregiver act unprofessionally. Through the spring, our mother got stronger and stronger, and regained her usual happy disposition. We were able to reduce the caregiving needs down to 4 hours a day, 3 days a week. She developed a very close friendship with the caregiver who came those three days. In fact, the two of them spent the past month packing up our mother's condo contents, the caregiver listening to all the stories and memories behind our mother's treasuries and photos. This wonderful and kind caregiver not only helped our mother with her daily needs, she gave space and open heart to my mother as she said goodbye to the city that had been her home these past 35 years. We are happy to report, as of last weekend, my mother has moved to Wisconsin, to a beautiful Independent Living community and apartment. From 24/7 care four months ago, she is now living independently. In March we would have said my mom had less than 3 years left in her. Today, she looks and feels 20 years younger and we fully expect to be celebrating her 100th birthday. Without Home Instead, I know without any doubt whatsoever, we would not be thinking such happy thoughts. I called Home Instead on the last day of their service to us, thanking them for everything. It was actually an emotional goodbye, leaving this part of my mother's 'village' behind.

two thumbs up from Winnetka

Chelli was wonderful in helping with care I needed for my father in my home. She is compassionate and understanding and that helped me at a time when things were difficult for me. She understood what I wanted/needed and followed through with a caregiver that I just cannot say enough about, Tracey. From the moment I met her I felt like I could breathe again. I would recommend Home Instead to anyone with confidence.

SBlaze

Everyone we encountered was so thorough! They tried to get to know as much as possible about my Dad and his situation. They were very amenable to sending different caregivers until we got the right fit. They were proactive about holiday coverage. They alerted me to situations that involved my Dad out of their own concern. The list goes on! And most recently: when we had an emergency need for overnight caregiving they found someone on the spot! And they continued to staff overnights until our emergency need was over some two weeks later. Karen was outstanding! She coordinated everything so professionally and communicated everything very well. In turn, the caregiver Novlette was amazing!!! She was SO patient with my father. She wrote very detailed reports on how things went. Honestly, Home Instead made some potentially difficult situations a breeze! I cannot say enough stellar things about them.

Linda Gelb

Home Instead was receptive to my Father's needs and my own. The first contact I had with them by phone was very positive and helpful. They are patient with the family members, explaining everything that they do, and a staff member always brings a new caregiver to the home to introduce. My Dad had the same caregiver for the 8 months we used Home Instead and it made him feel very comfortable about having someone in his home. Home Instead was able to accommodate last minute changes to our schedule to make sure Dad was cared for. I can't thank Home Instead enough for making Dad's (and my) last months comfortable.

Dave268

Home Instead does a great job for my mother. We have live in care from them.

ilesofsmiles

Can't say enough about Home Instead!!! My family and Mother always felt so safe when one of their staff was in our home. The way they introduce new staff members to your home and loved one is truly unique and really should be the standard of how it's done in the industry. They always went out of their way to try to find the same caregiver again and again for our Mom. This made her feel very comfortable about having in-home care. She (Flora) built a great relation ship with my mom and even loved our pets, although she was allergic. We can't thank her and the other great caregivers enough for their great care and loving kindness. Highly recommended. The ILES Family in Skokie

Eliza E

Administration is excellent. Individual caregivers range from good to excellent. Some take more initiative than others. Important to be sensitive to privacy and dignity of the client.

John & Gloria Kromer

Home Instead LaGrange and Skokie, IL For nearly four years the care giving services provided by these two branches of Home Instead provided absolutely outstanding service for our mentally ill nephew who recently passed away. Both Mike of LaGrange and Gloria of Skokie were most loving and caring during each of their two to three per week visits and outings with Stephen. Mike was like a good big brother to him and Gloria like a loving mother. The administrative aspect of our experience was also consistently excellent with quick response times and crisp on target communication. We recommend Home Instead without reservation and wish you the very best as you seek help for your loved one.

Excellent Care

Home Instead consistently provides high quality, caring, supportive, well-trained caregivers for in-home care and companionship. I have used their (non-nursing) services for my Mom for more than three years and been fortunate to have worked with a great team of caregivers during this time through various stages of my Mom's healthcare issues. The office staff, supervisors, client services director and everyone supporting the caregivers has been great to work with, caring, helpful, responsive weekdays and weekends, great communication, follow-up and follow-through - frankly, all the things we need to ensure support and companionship for my Mom. I highly recommend this organization.

John Cason

Our mother's Home Instead provider, "Nana", is reliable, patient and a wonderful companion who our mother looks forward to seeing 5 days a week. The office is great about communication with us and this year we purchased a brick at our motherÕs home recognizing Nana for all she does.

Sam22

All of the caregivers provided for my mom have been caring and competent. There is a tremendous sense of relief knowing she has someone with her on weekdays when we daughters have to work. Maria is awesome. She is really a professional and special person.

Sarah T. Cobb

Home Instead was very careful and sensitive when it comes to finding just the right person for my mother. Home Instead is meticulous about keeping me informed of any changes in the schedule. I also appreciate the helpful suggestions that have been offered.

June and Marc Michaelson

Best ever! They really care for me!

Norbert Simon

I would like better consistency with caregivers. I observed too many turnovers. I do have good working relationship with the admin staff. They are responsive to my questions.

Edith Ballin

Home Instead provides excellent senior care.

Phil Miglioratti

My 92 year old father had an emergency stay at the hospital and I needed immediate round-the-clock coverage for my mother (my parents live at home) and then both of them when my dad was released. Karen and her staff hit a home run by providing the care my parents needed with a team of A+ TLC care-givers. What a relief ... And what a blessing!

Cathy W

I can't say enough good things about Home Instead. We used Home Instead for my sister who is quadriplegic. We were very nervous about leaving her alone in the hospital. As a geriatric professional who has used many agencies for my clients I choose Home Instead form my family. They were kind, compassionale and very professional. I was able to sleep good knowing they were there. They exceeded my expectations!!!