Addus HomeCare Chicago, IL

cherie franklin

Addus is a joke! No responses to messages left! My homemaker is on vacation and noone was sent to replace her! I hate Addus. So unprofessional

dissoppointed

I wish I could give Addus Home health no stars. This company is the worst. They provided services for my mother. We went through about 4 or 5 healthcare workers. The workers are lazy. They wanted to come to my mothers house sit at the kitchen table and do nothing. The workers have no integrity, we had one worker that was supposed to start work at 8am she would show up at 10am when my sister said something to her she got an attitude. She was a no call no show, we called her boss, the so called boss made excuses for the workers. Not only that but the worker would also smell like marijuana every day. This was the worst experience. I have pictures of working sitting watching videos on there phones for hours. It got to the point I had to send 2 of the workers home because they were terrible. My mother had brain cancers that was enough to deal with but having to deal with these people was awful. I don’t know who is running this company but they are running it into the ground. We had one worker to say she was there to get money to move. She did absolutely nothing, I sent her home. These people are terrible do your homework. I just thank God me and my family members were able to be there with my mother while these people were in the house. I would never leave them alone with my mother. Beware of this company!!!!!!

Caring572528

I’ve been using Addus since March of 2013. I’ve got a wonderful caregiver for my mom. She is actually on time, dependable, loyal and she’s very attentive to my mother. She takes her to the doctor and my mom loves her.

Pamela639

They were adequate, but I think the one thing they MUST tell their home care workers Is to NEVER ask their clients for things. My Father & Mother In Law lived in section 8 housing In Gurnee, IL. The nurse who went there cleaned & my MIL made sure to tell her what needed cleaned etc. When my MIL died in 2009, the nurse would come & eye everything up & comment that she liked this & that. One day she asked my father in law If she cpould have a quilt & shame set that belonged to my MIL & he said, " Sure, take it." My Father In law was suffering from early onset of dementia & didn't realize what he was giving away. When my husband & i got there on the weekend we asked where the quilt set was & he said oh, B****a asked If she could have It. But of course the nurse never asked myself or my husband If It was Ok with us & she had our phone numbers. The set In question was a 700 dollar Yellow Daffodil quilt & pillow shame set my MIL PAID to have made by a friend's mother. It scares me to think I could have someone like that caring for me In my old age. I would sooner just shoot myself than be robbed because I wasn't In my right mind. These nurses take advantage of their clients who are old & feeble minded. We will NEVER use Addus again & I will go out of my way to advise others to do the same. This was an expensive lesson. My husband should have complained at the time but didn't as she was still coming to take care of my FIL. But we quickly removed all valuables & things we wanted to keep before she came over again.

Caring7114

In terms with cleaning and working with my uncle she did well and we were mostly satisfied. But she wouldn't call ahead and no one from Addus would replace her and my uncle was without assistance. We talked to Addus many times and they assured us that they would look into it, take care of it and see to his needs. And then same thing would happen. I've been with them for two years. They need better communication between their staff and the client. I would hope that if a staff member or caretaker could not be at his or her assignment, they would call in to the front office. It would just be a matter of a replacement or a substitute and the company would take care of that. We didn't get that kind of impression. The caretaker was supposed to be paid every two weeks but one time she didn't get paid and that's between her and the agency. And we can't do anything about that. She seemed to miss more days after that. I guess she was angry with the agency, I don't know what was going on. But our concern of course is that our uncle will be cared for.