(800) 558-0653

Home Instead - Chicago, IL

1165 N Clark St. , Chicago, IL 60610

(800) 558-0653

Verified Partner


(23 reviews)

Offers Home Care
Top rated on

2020, 2022

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Reviews of Home Instead - Chicago, IL in Chicago, Illinois


(23 reviews)

    Top rated on

    2020, 2022



    March 2, 2022

    I am a past client of this provider

    We only had Home Instead with my dad for a short time before he passed away, but I cannot say enough wonderful things about them. We were in a huge hurry to secure 24 hour care and Home Instead made it work for us. Everyone we worked with was professional, knowledgeable and kind. We would recommend Home Instead 100%.

    ginny lee


    August 19, 2021

    I am a current client of this provider

    I have joined the ranks of happy supporters of Home Instead. After open heart surgery and complications thereafter, I engaged the services of Home Instead on the recommendation of one of my best friends. I have sung their praises to the many people that need this kind of professional care giver. My caregiver has become a member of the family --my family lives in Washington State but they do come to visit. Every one of them has commented that my caregiver is a welcome member of the family. I have already recommended Home Instead to several of my friends. They are a very professional group of folks and so dependable and caring. My caregiver sat in the hospital with me for hours over a period of two weeks. She happens to also be a great cook and we have enjoyed doing that together! She also inspires me to get outside and exercise. I am very grateful to the whole crew at Home Instead.



    August 2, 2021

    I am a current client of this provider

    Our 88-year-old mother has late-stage Alzheimer's disease that progressed significantly during the pandemic, with her care needs changing rapidly. At each stage, Home Instead responded with skilled, compassionate caregivers who not only provide excellent physical care, but who interact with her on a personal level. They engage her, show her respect and work to provide her with dignity as her care needs progress. They arrive on time, provide input to hospice staff, initiate activities to stimulate and engage our mother (music, conversation, pictures) and ask us about her before her illness so that they can get to know her better. We work very much as a team, and our family is immensely grateful for her caregivers, and for the responsiveness Home Instead has shown to help meet our mother's needs during a very difficult time.



    March 18, 2021

    I am a current client of this provider

    Admin and caregivers have all been expert and kind, and have often gone out of their way to be helpful.

    Anne May


    September 7, 2020

    I am a past client of this provider

    I first engaged Home Instead in September 2017 to provide caregiving services for my now 91-year-old mother for four hours a day. Throughout the past four years, both my mother and I have found the agency to be extremely professional, responsive and attentive to my mother's needs. The caregivers that the agency has provided are generally diligent and reliable. I have also been impressed that the agency has managed to continue to provide uninterrupted services throughout the pandemic, and has clearly thought through how best to keep its caregivers and their clients safe. We have just had to terminate the relationship because my mother has moved into a nursing facility, but otherwise would have continued to use the agency for the foreseeable future.



    August 26, 2019

    I am a current client of this provider

    Chelli and the crew of caregivers are always responsive and professional. We have been very satisfied

    David Goodman


    March 20, 2019

    I am a current client of this provider

    Care and response has been excellent

    Jennifer Tyderek


    March 12, 2019

    I am a past client of this provider

    My friend's only request was to be at home. Home Instead made that possible. The caregivers were kind, caring, responsible and reliable. The office staff was helpful and informative, handling last minute changes with ease. They not only took excellent care of my friend, but they put my mind at ease. I very much recommend them.

    Janet Nance


    February 20, 2019

    I am a past client of this provider

    My family hired Home Instead Home Care to assist us in taking my father-in-law home from Northwestern Memorial Hospital. He had many medical needs, but he so badly wanted to get back home. Chellie answered our first call and coordinated an intake nurse to visit immediately, and within 24 hours my father-in-law was back at home. The home care attendant was professional yet caring and compassionate and she quickly became part of the family! Our dad was able to spend his remaining days in the comfort of his own home surrounded by his loving family all because of the care provided by the staff at the Sheffield Avenue Home Instead Agency. We will be forever grateful for their assistance!



    February 20, 2019

    I am a current client of this provider

    Home Instead employees are kind, understanding, knowledgeable, and prompt.

    V. Grose


    January 8, 2019

    I am a current client of this provider

    Home Instead Senior Care is an excellent provider of care for my husband. The caregivers have been outstanding in all areas of their care for my spouse. They understand the progression of his Alzheimer's disease and are extremely patient with him. I know that when I leave that he is excellent hands. The agency from the receptionist to the visiting nurses to the client manager have all been very responsive. I know that my calls will be returned promptly and that they are there to help. Thank you, Home Instead, for all you do! V. Grose

    Aaron, Sheila & Karen


    January 4, 2019

    I am a current client of this provider

    Noulette is a self-starter. We know she can be depended upon to do anything within reason that we ask her to do.



    November 15, 2018

    I am a current client of this provider

    We are EXTREMELY PLEASED with Home Instead and with the caretaker they assigned to us. Both top-notch. We are also pleased with he company itself- its customer satisfaction program with a supervisor coming out every month, and in our dealings with the office staff. They have gone beyond the call of duty to accommodate the needs of my disabled wife. Our caretaker is an angel from Heaven and has helped maintain my wife's quality of life to the highest degree. We couldn't be more pleased with Home Instead!

    Kathy Pollock


    October 29, 2018

    I am a current client of this provider

    In March, 2018 my 90 year old father needed caregivers. On the recommendation of a friend, I called Home Instead, and they have provided excellent service for him ever since. The initial call set up the evaluation meeting in just a few days and the caregivers started shortly thereafter. Initially the thought was he just needed someone there for a few hours during the day but it quickly changed to needing someone 24/7. It has been a seamless process, and the agency has provided excellent caregivers who have truly been wonderful for my father. They have been very thorough in finding the right match for him. I have been made aware of any schedule changes in a timely fashion. He currently has several regular caregivers, but in the event one is not available they are very thoughtful about a replacement that would be good for my father. I cannot say enough good things about every aspect of my experience with Home Instead! The caregivers are truly kind exemplary individuals, the staff at the office are thorough and friendly & monthly nurse's visit helpful in understanding the status of my father's health. It is a comfort not just to me but his entire family. Thank you



    October 24, 2018

    I am a current client of this provider

    Staff and caregiver are wonderful. Staff made sure that my brother's needs were met and family needs met. This was not a one-time check. It was continual. They didn't send someone to fill in more time needed because they wanted excellent match.

    Diane eErensaft, Ph.D.


    October 17, 2018


    My parents are 101 and 98 respectively and live in the home my brothers and I grew up in. We have received wonderful care for my parents through the caregivers provided by A Home Instead, and the nurse who works with my parents, Dottie, has been superb. Thank you, A Home Instead.

    Robert Frank


    November 6, 2017

    I am a past client of this provider

    Home Instead provided a caretaker for my wife for 18 months. This is a quality firm that does everything right. I strongly recommend them.

    As good as it gets


    October 17, 2017

    I am a current client of this provider

    I use this service for my elderly parents, one of whom has dementia and the other of whom has limited mobility. Home Instead is staffed by very responsive staff who thoughtfully work with families to place caregivers. I have peace of mind knowing that there is accountability in the system. Shelley and Karen at the HomeInstead office in Chicago are particularly professional, competent and understanding. It is difficult to match caregivers with families but Home Instead does their best. Our family has had good luck with the current set of caregivers placed with us. Very competent overnight caregivers were placed very quickly when the need arose. One happened to be available within one day and became a regular for a five-night-a-week schedule, and another was available in time for remaining needed two nights per week. and also became a regular. I don't think it gets better than Home Instead.



    September 19, 2017

    I am a current client of this provider

    The care and warmth given by Home Instead Senior Care is without peer! My particular caregiver, Pam S,. was so easy to have around and so open to anything I asked for. The whole experience really was like having a true old friend in my home.

    Mary Anne487164


    August 25, 2016

    I am a current client of this provider

    Personnel are most courteous, professional and caring when I have contact with them. My uncle is the client. He is a somewhat difficult person with whom to deal, but all caregivers seemed to do their best for him, as far as I can tell.

    Annamarie F. Baskin


    March 31, 2016

    I am a current client of this provider

    Our caregiver Liz is exceptional. Not only does she follow my instructions she also sees and executes tasks. I have not even thought of her sunny, cheerful attitude that makes our aches and pains almost tolerable. She has literally rejuvenated two old people.

    Therese J


    November 16, 2011

    I am a past client of this provider

    After our Dad passed away, we needed someone to stay with our Mom during the day. The staff at Home Instead matched us with a care giver who was perfect for Mom and her particular needs. For 3 years, Jean was reliable and provided Mom with the best of care and companionship. As Mom's care needs changed toward the end, the staff at Home Instead were able to provide us with the additional help that we needed - even within hours. We are so pleased to have found Home Instead! They were always available, caring, and supportive. We highly recommend Home Instead for any family looking for a caregiving provider that is reliable and responsive to their needs.



    November 14, 2011

    I am a past client of this provider

    Home Instead came to the rescue when my mom, who has Alzheimer's, declined quickly and needed a caregiver. The office staff are responsive, understanding and work quickly to meet your needs. The caregivers are simply amazing - caring, friendly, patient and truly loving. I highly recommend Home Instead!

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    Services and Amenities of Home Instead - Chicago, IL in Chicago, Illinois

    Agency Type

    • Full Service Agency
    • Agency Extra: Each Home Instead franchise office is independently owned and operated.

    Range of services

    • Companion Care
    • Range Of Services Extra: hospice support, Alzheimer's and other dementias care, chronic conditions

    Types of care

    • Transportation: Yes
    • Doctor Visit Companionship
    • Light Housekeeping

    About Home Instead - Chicago, IL in Chicago, Illinois

    Founded more than 25 years ago in Omaha, Nebraska, Home Instead provides individualized, compassionate care to aging adults with the goal of helping them live independently for as long as possible. The company has more than 1,200 locations worldwide and employs more than 100,000 Care Professionals. Its team is trained to provide attentive, professional care, including companionship, personal care, medication reminders, transportation, meal prep, and housekeeping assistance.

    Home Instead Care Pros who specialize in dementia care for seniors living with conditions such as Alzheimer’s or Parkinson’s disease. When a client’s condition begins to decline, Home Instead Care Pros can offer compassionate end-of-life support.

    Families working with Home Instead are consistently happy with this agency’s service. Many agree that the Care Pros provide pleasant, responsive care and go the extra mile to ensure that Clients feel safe, secure, and independent.

    What You Need to Know About Home Instead

    • Founded in 1994 in Omaha, Nebraska
    • More than 1,000 locations in over 10 countries around the world
    • Offers in-home personal care, nursing care, dementia care and companionship for seniors
    • Home Instead is known for its kind, well-trained Care Pros and individualized care plans
    • Provides a la carte services including meal preparation and transportation who seniors who don’t require comprehensive in-home support
    • Uses technology to keep clients connected with Care Pros and loved ones and to promote in-home safety

    What Home Care Services Does Home Instead Provide?

    Personal Care Services

    With a dedication to preserving the dignity and independence of clients, Home Instead’s Care Pros provide personal care services that include:

    • Help with mobility, including standing, grooming, walking, and getting in and out of bed
    • Medication reminders
    • Assistance with activities of daily living (ADLs), including bathing, dressing, and toileting
    • Grocery shopping and assistance with other errands
    • Light to moderate housekeeping assistance, including laundry
    • Transportation to and from appointments or visits with loved ones
    • Regular companionship

    Personalized care plans are provided for every client. These plans include detailed information about the client’s condition and needs, as well as an outline of the services that are to be provided to the client.

    In some cases, personal care services may be combined with other services, including dementia or nursing care, depending on the clients’ health.

    Alzheimer’s and Dementia Care

    Home Instead employs experienced, trained Care Pros who are able to provide person- focused dementia care for seniors who are living with Alzheimer’s disease, Parkinson’s disease, or other forms of dementia. These Care Pros offer personal care services, along with the following:

    • Assistance in establishing a stable daily routine
    • Meal preparation
    • Positive reinforcement
    • Assistance with social skills
    • Transportation to and from appointments, errands, and visits with loved ones

    Care Pros in this role take time to understand clients’ life histories and to focus on the person they were before dementia. Just as with the company’s personal care services, each dementia care client undergoes a comprehensive assessment and is assigned a care plan. This plan is reviewed regularly and adjusted to meet changing needs.

    Hospice Support

    When a senior is nearing the end of their life, hospice support can be there to ensure the comfort of them and their family members. Hospice support Care Pros can help with hygiene, medication administration, and basic housekeeping for seniors, as well as provide nutritious meals and supportive care for family members, enabling loved ones to spend as much time with seniors as possible as they approach their final days or hours.

    Meal Prep & Home Helper

    Home Instead offers basic housekeeping and meal preparation services for seniors who require a little extra help around the house. The company’s Meal Prep & Home Helper service can include assistance with tasks such as laundry, dusting, and vacuuming, as well as the preparation of nutritious meals that meet any dietary requirements set forth by clients’ healthcare providers.


    Home Instead provides safe transportation to and from clients’ destinations. Aging adults may use this service when they need help running errands such as grocery shopping or picking up a prescription, or when they’d simply like to spend the day shopping or visiting with friends. Transportation services from Home Instead can be arranged at predetermined drop-off and pick-up times, or Care Pros can accompany aging adults on errands and provide assistance and care throughout.


    Many aging adults face isolation and loneliness. This is especially true for those who’ve lost a spouse or who don’t have family close by. Home Instead Care Pros strive to build meaningful connections with clients. Companions visit seniors regularly on a schedule that works best for the client. These visits offer seniors a time to enjoy meaningful conversation while engaging in a game of cards, a puzzle, time outdoors, or other activities.

    What People Are Saying About Home Instead

    Clients and family members often speak highly of this agency’s dementia Care Pros and the attentive, compassionate care they provide to seniors. One family member provided a five- star review of the company, saying, “They have all been kind, caring, and attentive to my mom’s ever-changing needs that go along with her dementia. They have been with us and for us every step of the way. I would recommend them to anyone.”

    Other clients point to the meaningful relationships they’ve formed with Care Pros. One client said, “The lady who comes and helps me is wonderful. We get along really well and she is really nice. we also have a lot of fun together,” while another client’s family member provided a raving review of Home Instead, saying, “It was wonderful dealing with the staff. Charlene was extremely helpful and very accommodating to our needs and schedule. She worked very long and hard to make sure that everything was in order and everything would run very smoothly. She is still in contact with us and helping us in any way she can.”

    How Much Does Home Instead Charge for Home Care?

    Home care costs vary based on several factors, including the type of services required, how often one needs assistance, and the timing of the services (i.e., overnight vs. daytime care). Where you live also has a significant impact on the cost of home care, as national chains scale their local prices to the cost of living in a given area.

    When planning for home care costs, keep in mind that the national average cost is about $26 per hour, though prices in your location may be higher or lower. You can contact a Family Advisor to learn more about home care costs and payment options in your area.

    Who Should Consider Home Instead?

    Home Instead’s Care Pros are dedicated to preserving the dignity and independence of aging adults who need help managing daily tasks. This company is an excellent care option for those in need of services such as:

    Personal care: Seniors who need help with ADLs, including medication management, grooming, and mobility, can benefit from the help of Home Instead’s Care Pros.

    Dementia care: Home Instead Care Pros can provide specialized care for seniors who are living with Alzheimer’s disease or other forms of dementia. Care Pros have been specially trained to provide personal care and enhanced services that increase the quality of life for these seniors.

    Companionship: Care Pros are dedicated to helping seniors fend off loneliness by building meaningful, fun relationships through their companionship services.

    Hospice care: When seniors are nearing the end of their life, Home Instead’s Care Pros can provide support to ensure the comfort of seniors and their family members.

    How to Get Started with Home Instead

    Contact a Family Advisor for more information about Home Instead’s offerings in your area and to connect with a local home care provider. Our knowledgeable Family Advisors can provide one-on-one guidance to help you find the best home care service for your needs and budget, all at no cost to you. No matter where you are in the process of choosing a home care provider, a Family Advisor can help.

    Map of Home Instead - Chicago, IL

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