BrightStar Care Venice Venice, FL

John C_77

Sometimes the agency had the schedule right and other times they did not, and it was hard to get a hold of them. We had two different caregivers, but the second one we really liked because she was honest.

Debra W_15

She helps with groceries. She does the cooking and shopping. They've been reliable.

Donald _6

The employer could have better staff that shows up when they're supposed to. The employee turnover is immense.

Ronn S

They have helped my parents with their daily needs to make my experience positive. I would recommend them because they are professional.

Mike C_15

It has been an improvement. The house's condition has been the biggest change, they would allow the caregiver to get rid of things. The company and comradery as well. I like that the communication is fairly good, the quality of the care, ease of getting in touch with someone is nice.

Dana C_8

The provider could've had a greater impact by being consistent with what I ask for and being there when they say they'll be there. They would show up early, and it was very disruptive to our routine. I would like to see them improve their hiring process and the training, being more picky and more thorough.

Stacie F

It has made a huge impact because I couldn't come down to help him. I would recommend this agency because it is convenient for the client.

Anonymous_1720539653

The staff could communicate better. They are limited in what they can do.

Betty L_27

They are there for my mother when she has to run her errands. They are good about finding a replacement if someone can't show up.

Kathy S_57

A couple of the caregivers will send me something and try to keep me informed of the family. We did have an issue with a caregiver in the beginning, but it was addressed really quickly, and I was happy with their response.

Richard D_36

They've helped give me a break and help Stella with things she needs. I like the quality of service, the responsibility, and the friendliness of caregivers.

Lois L_8

I have been out of town, and I had to make calls to clear things up. I did not worry about my sister. I would recommend them I feel like they are thorough and compassionate. They set up a good schedule for my sister and her needs.

Bruce H_8

I needed help and they showed up. They showed up on time and they did what they were supposed to do.

Marilyn J_8

They provide excellent quality of care. The previous agency didn't have the same level of care and attention to detail that this one has. They make a re-assessment if there is a break in service.

Virginia S_26

My aide is efficient and is everything I need. They send the bills to my long-term care on time, and they are efficient.

Gillian B_1

They provide companionship. The caregiver is excellent and reliable.

Lesley T

Only used them once but the one time was a bad fit because they didn't know about the case they took on. We only used them once so I don't know a lot. The one that came wasn't a good fit.

Ann C_28

One thing they do on a positive basis is send this caregiver we have now. I told them what I needed and they responded immediately.

Peggy C_11

I like that someone is showing up and checking up on him. If the caregiver can't come, they always provide a replacement for my dad. They update me regularly.

Linda T_29

They have helped the most with scheduling. I would recommend them because they provide quality care and there were a couple of caregivers that she did not care for, and they were readily acceptable to sending someone different out.

Teresa R_4

I never worry about my mother when the caregivers are here with her. They are very good for her emotionally and free me up so I can do my volunteer work and not worry. I like that the caregivers are so friendly and nice with my mother.

Chrystal_1

She was very helpful and Candy was a great caregiver. I like that they came right out. I called them that day and they came out within two hours.

Tania V

The services were good but my mother was not doing well. Everybody that came over was courteous and knowledgeable as far as caring for my mother.

Anonymous_1706788185

I needed it because I couldn't really move. All they did was put ice on my shoulder and bring me things.

David F_23

They take care of my wife so he can do what he needs to. They are larger enough to support every day, we want the same caregiver every time, they don't like switching around caregivers.

Christine J_8

We need to have more hours to make it more impactful but my mom can't really afford them. They are reliable. She also has liked the people that have come.

Dee B_3

Our caregiver has made our life a lot easier. I would recommend them because I am 100% satisfied. I was looking for a male companion for my husband, and they brought us William. He is like a gift from heaven.

Michael T_27

They have provided me with a health care worker. They supplied me with very good people.

Peter S_11

They didn't do anything anything but sit and talk to me. The caregivers they sent were sent as babysitters, not caregivers.

James _15

They did everything we asked them to do and spent quality time with her. They are very good, I like how personal they are with my mom and the nurses are very nice.

Jennifer "

Sometimes they've had to send substitutes, so the consistency isn't always there. But he has gotten along with everyone they've sent, which has been positive. I think that they've been pretty good, communication is sometimes a little difficult with last-minute changes.

Debbie M_31

They are very caring. They are attentive to my mother and get her anything she needs. They are always very prompt and caring.

Anonymous_7115

They could make sure that I have the same caregivers, instead of a different one every time. The scheduling could be improved.

Olga D

They have really helped us by taking care of me and doing laundry. I guess scheduling could be better. They say they will get back to you and they do not. The caregiver that we have, we love like family.

Kim P_7

They stepped right into the house and did their thing. They're supposed to be working with him since his mobility is limited. They were great. They were very positive. There was no friction.

Charlene J_1

The caregiver did anything I asked him too. I thought they were prompt and handled my husband with care.

Marilyn J_7

They've fulfilled things that I couldn't do anymore with ease. They are the only group I've ever been acquainted with and I've been pleased.

George F_1

They have helped me with dressing and undressing myself. I think the agency is good. I like the personality and attendance that the caregivers have.

Ashley Y

They provide quality care and caregivers who actually do what is required. They have consistent caregivers and they provide consistent care.

Rudolf S

The caregivers need more training in dementia. When someone is supposed to come, scheduling is not reliable. I would like them to improve on consistency with the caregivers.

William R_40

Ann is a dementia victim, and some days are tougher on her than others. They created a personal relationship with her in almost every case. I like the empathy and the professionalism of the ladies who came to help us with our patient.

Jeannette B_2

They can have the same person each day. I needed a caregiver for five consecutive days as I was out of town those days. I wrongly assumed it would be the same person. I made an effort to be there the first day so I could tell them about what to do. I learned that day that it would be different caregivers each day.

Marion G_1

They do everything I ask them to do. So far I have no issue, the caregiver comes on time.

Beverly M_6

He could barely walk, and needed assistance. After 3 weeks, he has been able to walk. He came back so much faster using an agency than last time. I like the fact they are responsive, and they provide care for what we need. They show up on time, and I have been very pleased.

Suzanne C_3

They have done a nice job working with my husband. I was able to talk to the owner of BrightStar Care about the process and he was very helpful.

James "Jim" B_3

They are pretty good. They help him out by being there and preparing meals. The caregivers are outstanding.

Carol R_30

I have to have the services because I have Chemotherapy and other appointments. I would recommend them because I am happy with their service.

Anonymous_7111

It makes my daily life a lot easier because I know the client is in good hands. I like them because they are prompt.

Deanna O

We were disabled, so they were a huge help. They cooked meals and did laundry and made the bed. They did whatever I wanted. I really liked the young Haitian lady who made the book of care. The lady who took us to a procedure was also amazing.

Carol W_35

They can help him better by sending the same person. I like the personnel.

Linda M_50

They have helped the most with showering. They could improve with better communication.

Lynn K_12

Right now they mainly help with driving, food prep, and cleaning for us, which is very helpful. They seem very efficient and the fact that we can get continual care from them in case we need something more intensive later with the same company is very nice, so I'd recommend working there.

Richard B_59

The experience has been positive. They do assessments every 90 days.

Vickie O

It was a good piece of mind to know someone is helping our clients. They communicated immediately if there is an issue.

Deborah G_13

They are excellent. They do everything they are supposed to do. I like that they send out qualified people. They know what they are doing.

William M

They helped the most by being reliable. They could be more concerned about the financial situation of the clients.

Karen J_4

It was great because she was totally bedridden and needed help with showering and other things. I wasn't there the entire time, but they were very friendly when I did meet.

Susan Z_2

They have answered the needs of care that needed to be addressed. The caregivers have been very kind, conscious, and knowledgeable.

Joan M_34

I am handling my mom on my own and she took a big turn in March, to me not being comfortable to leave her alone. They have allowed me to get things planned and done out of the house and know she is still being taken care of. I think they have been very professional with the scheduling, invoicing and quality of staff that I have met so far.

Mike R_19

They could have sent more competent people. Not all the people they sent over were capable of taking care of Mary.

Cinthia E

They give me time to be away from the house. The caregiver helps around the house with things like washing dishes. They could pay their people better.

Catherine M_22

I am very happy to receive infusions in my home, they are necessary to my health I am impressed with the director of nursing. She is amazing in every way.

Anonymous_6438

It was horrible. The idea of having another person in our home was very awkward. The people that came to her didn't seem trained in dealing with people with memory issues.

Greg B_7

The service has been excellent that mom receives. I would like Brightstar to improve its communication.

Andrea C_11

The man that we have coming is working out very well for us. I do not ask my caregivers to do any housework or laundry, I just ask them to take care of my husband and entertain him. The care has been a relief because I have been able to make appointments on the days that I know they are coming to provide care for my husband. We had a problem day one with the first person that they sent us. I requested a man, but they sent us a woman and the scheduler told us that a man was coming. The woman was here for maybe 2 hours and she fell asleep.

Shanon A

They attended to our needs. We loved the caregiver, she was awesome. They took care of every concern. One of the aides we had was incredible and it was a really nice experience.

Carl C_9

They pay close attention to their patients. The agency is reliable.

Donald W_17

The most important thing that the agency has done for is providing a caregiver that helps Nancy have a good time and looks after her. I'd tell a friend that I like the caregiver that they sent because they are excellent and compatible with Nancy and has become a good friend with her.

Tery B

I liked that they were good at communicating and were diligent.

Kathleen K_11

They are reliable and medically good at what they do. I really like the nurses. They are of good quality. Overall, the agency has been reliable.

Patty B_7

The agency has provided me with an excellent caregiver which is how they have made my experience positive. He showers him, feeds him, and my husband looks forward to meeting him. I like that the caregiver William is excellent and has an excellent rapport with my husband I feel comfortable with him.

Ellen M_13

It gave me time that I could go out and do something since they were here for 3 hours. They were very pleasant.

Anonymous_5960

They provide everyday care and make sure everyone is comfortable. We know they will keep my parents safe. They have a pretty strict training and on boarding processes.

Joanne A_7

It was very important to me at that time because I could not do things by myself. We had a lovely young girl who helped me with bathing. I will use them again.

Anonymous_5038

They do anything I need. They are warm, friendly, and do a good job.

Anonymous_5736

The caregiver is attentive to my mom. I really like the caregiver I have now.

Linda T_25

They have helped me every time I call. They have helped us with everything that we needed.

David T_28

BrightStar Care came in when I needed it and did what we needed. All the caregivers were great. BrightStar Care had nothing I didn't like. The lady in charge was wonderful, along with the caregivers who came here.

Kim A_8

They could provide the same caregiver. Our situation is a little unique. We need a more advanced caregiver instead of a babysitter.

Martie S

They have provided help in the night with going to the bathroom and emotional and mental support. Communication between the office and caregivers and me could be improved.

Pat H_12

They provided the caregivers. I liked that they were good at communicating.

Anonymous_5266

They need to send the proper people to the patients. I want them to send educated people who can care for the clients.

Eileen R_7

We have a really good caregiver that is qualified. I like that when I call for scheduling the person on the other end is open and willing to help. They are pleased to talk to me. I like that a lot.

Robert B_59

It hasn't had an impact. They didn't have their vaccinations. The first problem they have is they want a guarantee for a certain amount of hours for a recurring. They need to come more than once. The person who came to see me was four hours away to come to see me. These are the things I just can't explain. I thought the owner was great. They were wonderful people. I thought they were really good. I had good experiences with previous owners. It bothered me that they changed their rates. since I hadn't used it in 90 days they upped it.

Jim L_11

She can't get around at all without them. They communicate well and provide good staff. They take good care of my aunt.

Allen K_3

Really no impact. One of the issues is we kept changing the person, and we kept getting so many people.

Dolores C_5

There is no problem with it. They've gotten much more mature women than we had before and they are excellent.

Judy S_33

They're taking over the care that I'm unable to give. They're very responsive to any of our needs.

Dawn A_2

I just needed them to help me with everything. The employees are not contracted employee.

Victoria R_4

It was pretty basic care that she needed, so it wasn't lacking but it was basic. I was not the patient, but I would recommend them. I liked how well we were able to correspond with the management.

Natasha B_1

They help him manage his medication management. Katie helps get his pills, sets them up for him, and calls us. They have the same staff, they have good communication from them too. They also don't have a lot of turnovers.

Ruthann S_2

It makes my life easier if someone is coming on a timely basis. I like the fact that we have worked with one caretaker.

Paula A_1

The girls are great. I didn't need personal care, so they did whatever chores I needed to be done. Overall I don't mind the girls, they do a great job. But a few times the company wasn't clear on something and I had to pay for something I shouldn't have.

William M_27

They help me get things done around the house. I don't need that much help. I like to do things on my own. It is nice to have people here to check on me.

Anonymous_4720

They've helped me. She's a very nice person. She does what she's supposed to. They could do more in the caring end of the household for the patients.

James S_30

All the caregivers were extremely skilled. They had extreme dedication. BrightStar Care has provided quality caregivers. They were excellent.

Barbara W_27

They make her feel secure. They were good at sending the same two ladies who get along well with my mom.

Anonymous_4537

The caregivers bathe and feed her. This agency has provided us with great caregivers.

Lisa _2

It helps me with my job assisting the patients They do follow-ups and everything. They're very dependable. They keep me updated and I don't have to worry about the patients. I know they will get great care.

Judith O_1

Without my transfusions I wouldn't have much of a life at all. I like the people. Everyone who has been here have been nice and over the top.

Paula J_3

I don't have to do the medicine, it was a nightmare for me. It makes things so much better for me. They are consistent, professional, and always return my calls.

Maria H_6

I love to be independent so they help me because I can't be independent. I like them and I like my caregiver. She does things in the way I want them to do.

Shirley O_4

The caregiver helps to bring peace to them. They are responsive. The level of care is important.

Jody H_1

They came and helped her out. I like that we have a personal relationship with the management.

CherylAnn H

My mother's a dementia patient, so she's generally happier after her caregiver leaves. I think they matched my mom with an excellent caregiver on the second try!

Gertrude F_2

The caregivers need to not sit around so much. The caregivers need to look for things that need to be done.

David P_18

I had to sit for IVIG for 3-4 hours. They helped me get IG into my system so I could walk again. They did a good job and were on time. They all had great attitudes. They are a good company.

Sharyn D

I didn't need as much help as I thought I would need. The caregiver who came was professional and caring.

Douglas J

They were good with communication and letting me know what was going on. I think the service I had was good.

Claudette W

It makes me not have to worry about doing anything. I am surprised they do so much. I have offered a variety of different jobs for the worker to do.

Catherine D_5

They are just so nice and professional. The nurses are all so nice, professional, and courteous.

Lisa P_14

Amy certainly liked the staff that was caring for her. They were very responsive and very good and they had a nurse right there.

Don D.

The schedulers at Brightstar, Linsey and Amanda do a great job in arranging caregivers for the days and times that we need assistance. Our current caregivers, Stephenie and Lacey, are both always prompt, dependable, and work diligently to accomplish the tasks we need done. My wife and I feel fortunate to have such resourceful and enthusiastic caregivers. Thank you Brightstar for all your help.

Marion W_4

The services are fantastic. He couldn't be nicer or more helpful or more thoughtful. Everyone that I have spoken to has been a wonderful human being. I am very pleased with them.

Michele S_4

It makes a big difference, especially at night and in the morning. I used to do things 24/7 for them. They are very dependable, all of the CNAs have been on time.

Ronald M_9

I can't take a shower without them. I have been a difficult client, but they have been able to work with me.

Sally R_6

They help me with those things I have trouble doing and need assistance with. We are not supposed to be going outdoors. They have been in touch and have communicated with questions for us to get in touch with our representatives. They have been very good in providing care for people who find themselves in a situation where they require that.

Anonymous_3688

They allowed my mom some respite from having to be there all of the time. They took care of things that were difficult for us to take care of. Some of the caregivers we especially liked.

Phyllis S_15

They have helped me in every way that I ask. I like that they matched me up very quickly with a person I like very much.

Elizabeth D_10

She is on time. I have her come on Friday. I have my hair appointment at 10am. She comes right at 8:30 and I get my shower before my appointment. I have been very happy. The caregiver I have is punctual. She does a good job, and she works hard. I have had other caregivers come to the house, and the dishwasher needs to be emptied, and they didn't empty it at all. I am handicapped and I need all the help I can get.

Mary "Rene" P_1

With their help in bathing and dressing, I know that I will be able to do what I need to do that day, whether in the home or outside the home. I would tell a friend that I've used them for the last five years and that they have been very receptive to anything I've had concerns with. They do what I ask them to do.

Rebecca A_1

I don't have to deal with everything, so it's helpful. The people they have working for them are very good, because their attitude, as well as the caring they do, is good. The owners have been very nice to us.

Richard A_10

They did nice stuff and cleaned the house very nicely. They were attentive.

Thomas L

They have helped me with physical things like showering and light housekeeping. I like how they are reliable and thorough.

Thomas R

It made a big impact because, without with their care, I wouldn't be able to get around. I like the nurse care. They are very professional.

Charlene K_1

They take care of everything for me because I can't do anything. They need to get more employees because they do not have enough to cover the hours and people they have.

Jacqueline K_1

They help with self care and keep my room and bathroom clean. They do my laundry. They are reliable.

Robert G_25

They have helped me shower, they dress me, and they cook for me. They also do light housework. I like that I have the same caregiver everyday.

Frederick M_2

They have helped with taking care of me. I would like to have the same person come every time.

Maureen D_3

Some of them played cards with me. They saw that I got to be where I wanted to be. All the caregivers were very good. There wasn't anyone who I thought didn't do their job.

Lisa C

I've had other nurses in the past that haven't been able to get my veins and will stick me five or six times. It was painful. With this nurse, I don't even feel it. She turned a stressful experience into something that isn't. I absolutely love my nurse. She's fabulous and gets my veins every time. She's very nice and is always on time.

Anonymous_1921

They give me some free time to do my own thing. I am pretty comfortable with the person there and I know that he is in good hands. They really understand your needs. They have always matched up my standards and they always send me good staff. I have not been disappointed with the people. They also are very nice about satisfying my requirements.

Anonymous_1828

They shower my loved one and do light house keeping around the house, which helps the family as well. They could have more staff.

Harold C_2

They help me with my daily life, doing everything that I need to have done. They are willing to do anything I need them to do. I like the agency because they have a high quality of services and the caregivers are punctual. The caregivers I have had are well-qualified, well screened, and are excellent at what they do.

Jean D_7

This is something that is really needed. When they show up, it has a positive impact. They are the only agency we have ever had. I would say they are pretty dependable.

David L

They help me get through daily living. They need better communication with their clients.

MarineSgt

BrightStar representatives have always been available, responsive and understanding of this client's needs and preferences. Where explanations are desirable the owners and staff have displayed the utmost patience in effectively communicating responses to any of my questions. I have come to understand the difficulties inherent in this type of service and appreciate the outstanding effort of a staff who just don't quit.

Darryl H

I was already getting better by myself. The caregiver was basically human. They were able to hold an intelligent conversation with me.

Michelle _3

They are right on top of everything we need. BrightStar Care goes above and beyond. We have been with them for quite awhile. They are very responsible, they get back to me right away, and they are very conscientious.

Austin D_2

The main thing they do is help me bathe. They will look for things to do while they are here.

Provider Response

Barbara R_22

They make the days they are there very pleasant. I like the quality of caregivers that BrightStar Care sends to me. They are always on time.

Sharon A_1

They were just able to be there and talk with dad to make sure he was comfortable. They were quality individuals.

Beverly F_2

I look forward to their arrival, and I appreciate what they do. They are prompt, efficient, and nice human beings.

Jonathon S

I don't like that I can't always do things at the time I want to because they're not available. The biggest thing they could do to improve is that it doesn't seem they have people available around my schedule. It seems I have to be available around their schedule.

Paul F_2

They made it so my loved one could get out of the house and I couldn't drive at the time so it was crucial to me. Everything they did was geared to being very professional.

Jim C

She is still getting used to the idea, so she hasn't taken full advantage of it yet. We have had a very competent worker, who seems to have a good background.

Jeffrey J

I would tell someone how my caregivers care for me and they are very professional The people that come in work really hard and they listen to instruction.

Lois N_1

I was able to leave the house and do my thing when they were here for my wife. They provided good care. My only complaint with BrightStar Care was that we never knew who was coming for us.

Donald C

They told me the schedule, and they called when they came. The nurses were on time, they were good people, and the aides were helpful also.

Provider Response

Anonymous

They are responsive to any questions or complaints that we might have. I have had a few occasions where the accounting apartment has been very quick to respond to our needs. They get us to doctor appointments.

Carolyn

I have been using BrightStar Care. I have no complaints. It took me two days to get a match. The caregiver comes in three times a week. She helps prepare meals, helps with my hair, and helps with exercises. She will do anything I ask her to. She is very competent, pleasant, and clean.

Alexander M

I have already recommended BrightStar Care to others. I think their caregivers are well-trained, and the person who looks after me is excellent. Without my caregiver, my loved one would be straining to get me up in the morning and put me to bed as well. It makes things a lot easier.

Frank P

I would recommend BrightStar Care because they call when someone is not coming. BrightStar Care has made life easier by doing what they are supposed to do. I can't do the things my husband needs.

Jesse C

I would recommend BrightStar Care because they seem to care about the client. I like that if a caregiver can't come, they call and let us know. BrightStar Care has made my life easier because my husband requires a lot of help. When they are here, I can take a break and sit back while they're here.

Marion G

I would tell a friend that the people are prompt. They've been able to help my legs improve.

Lynn R

I am less likely to recommend BrightStar Care because of the cost. The services made a positive impact on me because I knew someone would be there with my wife when I wasn't.

Gilbert C

BrightStar Care is efficient. The caregivers washes my dishes, and will do whatever is needed.

Gennadiy K_1

I would recommend BrightStar Care because they're so responsible, always on time, and did the job professionally. The service helped my husband because he has myosthenia and the treatment helped him a lot.

Dorothy F_4

I would recommend BrightStar Care because they're very reliable! We have an excellent caregiver! The service is very needed. The person that we have now is very helpful.

William S_5

I would recommend BrightStar Care because the caregivers were kind, and they made my husband feel very comfortable in their presence. BrightStar Care gave me freedom to go out and do errands and work out to stay healthy. It gave me peace of mind.

Jamie B

I like the management at BrightStar Care. I think that the owners sincerely care about their clients and it seems like a family business. BrightStar Care's services take a big weight and worry off my shoulders. I know that my loved one is well taken care of.

Teri M

I have two caregivers that are wonderful, but I've had some in the past that weren't so good. The caregivers from BrightStar Care have been there every day, and I can leave with confidence to go run errands knowing that the client's needs are being met.

Richard B_4

My husband's caregiver from BrightStar Care is very dependable and pleasant. She does everything that he needs. My husband's caregiver is there if he needs something. She is there to help my husband when I am gone during the day, and he can depend on her.

Elizabeth D_485254

BrightStar Care is a very nice company, and they are here to help. Having BrightStar Care makes my life a lot better.

Frank U_476583

My experience with BrightStar Care has been very positive with the caregivers who have come and helped my mother. The services from BrightStar Care have enabled me to go out and do some things on my own, and allowed me pursue my own personal interests.

Lisa C_474335

I would tell someone that I get monthly Iv's from BrightStar Care, they are always on time, they are there if I have any questions, and that the nurses are phenomenal. If BrightStar Care wasn't able to give me my home IV's I wouldn't be standing here today.