Hope Hospice and Community Services Inc. Fort Myers, FL

Bryan

I'm on Day5 of not receiving my fathers prescription that was issued at the time of release from the hospital. Multiple calls over multiple days to Hope Hospice have still not resulted in simply filling the prescription and calling it into the pharmacy. I was impressed with their representative at the hospital and the facility they have at Bonita Springs if it were to be needed, but they need to be able to get a critical medicine prescribed in a reasonably timely manner.

Hospice

A visit every 2 weeks was their normal, no matter what condition my father was in at the time. Clueless. No help to speak of or emotional support. Not Hospice.

thundervalley

In the beginning Hope Hospice was an answer to prayers. They came regularly for 6 months to bath my husband 2x a week and a nurse came once a week to make sure his vitals were good. After about 3 months they switched from 2 bathers to just one. The nurses and cna did come out at night if I needed help and I was quite thankful. One nurse talked down to me and was replaced, others told me he was well and lungs were clear. Then at 6 month mark they decided to drop my husband from hospice -care not knowing all the tests he was getting from VA and not having all correct health info. They didn't care; he was just dropped. That was it. His last day of coverage was the 25th of August 2022. I refused to sign off on his care as I knew they were wrong to drop him just because 6 months was up!! He died the 26th the following day after he was dropped. They seemed very insincere and I was NOT included in the reason for termination. No reason has been given to me. He died of pneumonia, sepsis and high white blood cell count. I truly feel they were negligent to not have picked up on the pneumonia and sepsis. No one came to the house to check on him after I was notified on the 19th via phone call.

FamilyMatters2021

Let's start with this understanding - Hospice services are covered by Medicare and providers must comply with Medicare requirements. Medicare does NOT provide 24/7 unlimited nursing home care so do your research, learn what to expect, and uncover additional resources that are available to help your family. We chose to care for our loved one at home, meaning the family provides patient care while having access to daily Hospice visits and 24/7 support services via telephone. The Hope Hospice at-home team assigned to my parent (RN, PCS/CNA, Social Worker, Chaplain, etc.) are knowledgeable, hard-working, caring, and readily available to both the patient & family. Equipment is available for at-home care such as hospital bed, medication & bandages, personal care items, and various medical items. Supplies are ordered and delivered to your door. Volunteers are cheery and helpful, calling each week to ensure we have what we need. We appreciate our team! Challenges: (1) Figuring out what Medicare will/will not provide, (2) The person who manually prepares the home-visit schedule (why isn’t scheduling software used?) makes a lot of mistakes; you must be proactive to ensure a daily visit occurs, (3) Many Hospice services listed on the website are not actually available, (4) Respite Care (in-patient facility) staff seem competent but are less friendly and accommodating than the at-home care team. One CNA did not wear a mandated mask during COVID! My parent was never taken out of bed during a 5-day stay. And never got out of bed again. So we won't use Respite Care again even though we could use a break to replenish mind and spirit.

Diana C.

I can’t say enough good things about Hope Hospice. Everyone who interacted with my father, both in the Hospice House and at home, was incredibly kind, gentle, and respectful. The rooms at the Hospice House were large, bright, and without all the constant and annoying beeps, noises, and poking and prodding of a hospital. His nurses, Certified Nursing Assistants (CNA’s), and social worker went above and beyond not only to make him comfortable, but to make us, his family, prepared for what would likely happen next. Once dad came home, there was a daily visit by a CNA and nurses were available 24/7. I give my highest recommendation to Hope Hospice both for patients and families.

Horrified unsatisfied

Gave them 1 star because I had to. I am going through living hell as my mother-in-law passed away 3 days ago and they still have NOT gotten a doctor's sign off to release the body and ship it back home to be buried. I have no idea where she is, the condition of her body. I was on the phone with them 3 times today and was assured it would be taken care, but at the end of business, no contact that it was complete. I plan on reporting to state and to the media about this horrific treatment of a grieving relative and family members who are trying to make travel arrangements. I DO WANT TO STRESS THE NURSES WERE WONDERFUL, this is an administrative screw up!