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(800) 558-0653

Arosa East Bay

1756 Lacassie Ave, Walnut Creek, CA 94596

(800) 558-0653 (Call a Family Advisor)

4.54

(51 reviews)

Offers Geriatric Care Managers and Home Care
Top rated on Caring.com

2023

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Reviews of Arosa East Bay in Walnut Creek, California

4.54

(51 reviews)

    Top rated on Caring.com

    2023

    Provider of Choice 2024Employer of Choice 2024Leader in Experience 2024
    Home Care Pulse Certified 2024

    Rich Z

    5

    January 12, 2024

    I am a past client of this provider

    Carmen the caregiver was incredible, she helped out the whole family aswell. They were very responsive, we only had them for two weeks and they had a caregiver within a few hours.

    Mia E_1

    5

    December 19, 2023

    I am a current client of this provider

    It makes a caregiver's life easy. They are easy to work with and the caregiver is doing a great job.

    Provider Response

    Hi Mia , Thank you for taking the time to provide us with a review of your experience. We are pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon!

    Kristin H_2

    5

    December 19, 2023

    I am a current client of this provider

    I can leave my grandmother safely with someone else, and I know she is having fun. I like that they are very dependable.

    Sheila M_7

    5

    December 12, 2023

    I am a past client of this provider

    They provide consistent caregivers to help my husband who has dementia and Parkinson's. They provided the support he needed. I have had trouble getting them to submit paperwork to the long-term care insurance so I can be reimbursed for the services.

    Selene W

    5

    November 14, 2023

    I am a current client of this provider

    The provider has helped us the most with doing things that my mother can't do. I would recommend them because our first caregiver was very good.

    Klaus M

    5

    October 31, 2023

    I am a past client of this provider

    They understood what our needs were and followed through. The caregiver was on time all the time.

    TrishEmerson

    5

    October 27, 2023

    I am a current client of this provider

    They make life a lot easier, I don't drive, so I depend on them to take me to the store and appointments. They are very accommodating, they are here on time, and they know what they need to do, and they do it.

    Anonymous_6364

    5

    October 13, 2023

    I am a current client of this provider

    They help me with chores, grocery shopping, and drug store shopping. I like that they have personal care.

    Anonymous_5724

    4

    September 29, 2023

    I am a past client of this provider

    Some of the caregivers were helpful and mom enjoyed them, and others were on their phone and not as helpful. It depends on the person because different people like different things. I don't live in the area and 400 miles away. If the person had a fair amount of disposable income, I would recommend them. It was stressful with cancellations and providing back up. Sometimes they didn't have any back up and mom would have no one

    Laura A_10

    5

    September 29, 2023

    I am a current client of this provider

    They always make sure Laura has somebody there for her. They are very nice, reliable and understanding.

    Provider Response

    So glad you had a great experience, Laura. We will share this with the team!

    Barbara H_42

    4

    September 22, 2023

    I am a current client of this provider

    It is helpful that I get to have some time to myself. They could have better communication.

    Anonymous_7563

    2

    August 24, 2023

    I am a current client of this provider

    They need to have a better attitude and take more initiative. They could try to bond better with the patient. They need to step up the nurses, they get complacent. If my father doesn't immediately answer them, they give up and sit on the couch.

    Ruth R_22

    2

    August 14, 2023

    I am a past client of this provider

    I did not get good care and that is the reason why I am in a care facility. The ladies are not trained and they like to sit and play on their cellphones.

    Nora M_1

    5

    July 19, 2023

    I am a past client of this provider

    We were lost and needed help, and they were able to do that. I'd recommend them because our caregiver was great.

    Audrey V_3

    5

    June 29, 2023

    I am a current client of this provider

    I was able to leave and know someone was able to take care of my husband. I'd recommend them because they were very reliable, kind, and did a good job.

    Joe L_19

    4

    June 28, 2023

    I am a past client of this provider

    They are very friendly and cared about us. It was a good affect. They are very professional and on time.

    Traute G

    4

    June 15, 2023

    I am a current client of this provider

    They go shopping for me every Monday which is exactly what I want them to do. When I want someone to come and do something for me, they find someone for me.

    Kathleen W_12

    5

    May 24, 2023

    I am a current client of this provider

    The services have been positive because the caregiver is there and takes care of her once a week. I like that the agency is responsible and reliable.

    Beth G_10

    5

    May 24, 2023

    I am a current client of this provider

    His life has improved as he gets bathing care and meal preparation, as well as tidying around the house. I would tell a friend that Arosa sends caregivers that are very kind, personable, and reliable.

    Alexandra_1

    5

    May 22, 2023

    I am a past client of this provider

    They've helped the most just by being our eyes and ears in the room. Her children live far away and they communicate with us to keep us updated on how she's doing. Also, their openness to do whatever is needed. I like that there was good communication, and all of the people that they send have been good. My mom liked every single one of them.

    Christopher R_6

    5

    May 11, 2023

    I am a current client of this provider

    She takes the client for walks. I like the caregiver that the client has been seeing, she's excellent at what she does.

    Renee A_3

    5

    May 11, 2023

    I am a past client of this provider

    What I like about the agency, is that the person who worked with my mom was very good. She was kind, considerate, and engaging with my mother. She made sure that she was consistent in the care each week.

    Leyla Z

    5

    April 27, 2023

    I am a current client of this provider

    The caregivers help with companion care. I like Arosa's availability and the caregivers they assign.

    Jeremy H_1

    5

    April 14, 2023

    I am a past client of this provider

    They were able to maintain the staff that she responded well to. The company was very communicative and responsive.

    Kurt N

    5

    March 28, 2023

    I am a past client of this provider

    The caregivers were excellent. They were easy to communicate with.

    Marc P_2

    3

    March 10, 2023

    I am a past client of this provider

    They could have explained the fees more clearly at the beginning. I would like to see it covered by the health insurance plan.

    Bill B_26

    5

    February 22, 2023

    I am a current client of this provider

    They help with daily activities. I like that they are very responsive.

    Judy M_24

    4

    February 21, 2023

    I am a current client of this provider

    They have kept my house clean and taken me to the grocery store. They arrive and leave on time, and they are good company for me.

    Richard H_45

    5

    January 13, 2023

    I am a past client of this provider

    They would do anything and everything for my loved one while I was out, such as house cleaning or getting things for us, but the main thing we wanted was companionship so that she would be in good spirits. They sent outstanding ladies over so I'd certainly recommend them for that.

    Steve A_5

    4

    December 28, 2022

    I am a current client of this provider

    They always meet expectations and scheduling needs. They should lower the rates, they are a little pricey.

    Anonymous_5411

    4

    December 28, 2022

    I am a current client of this provider

    Arosa has made the client experience positive by being flexible with the clients changing needs. I would recommend Arosa more if they were more consistent with follow-through and communication.

    Barbara J_18

    5

    November 18, 2022

    I am a past client of this provider

    Both of the people that came to my home answered all my questions and concerns. I wouldn't hesitate because of the home visit that happened.

    Bill N_3

    4

    September 28, 2022

    I am a current client of this provider

    They have taken care of my wife when I'm not able to. I like that they stay on top of their workers to see how they're doing.

    Millie H

    5

    September 28, 2022

    I am a current client of this provider

    The agency makes the client feel safe. I like this agency because the caregiver Donna is excellent.

    Anonymous_6473

    5

    September 27, 2022

    I am a past client of this provider

    They did a good job. For me I don't have to worry about Barbara. They did a really good job. The people were qualified.

    Nina H_1

    4

    August 17, 2022

    I am a past client of this provider

    It gave me peace of mind. They need to manage the people they hire better.

    Susan R_28

    5

    August 10, 2022

    I am a past client of this provider

    They took good care of my parents and they were dependable. I did not have to worry when they were there. They were dependable, they took care of my parents, and they called me if there were changes.

    Anonymous_6229

    5

    July 26, 2022

    I am a current client of this provider

    We were with another agency, and they were constantly coming in late. But both of the current caregivers have been on time. I like the caregivers they send out. They are experienced and they know how to talk to people with dementia.

    Margaret M_32

    5

    July 13, 2022

    I am a current client of this provider

    They're very good and very helpful. It gives me great relief to know that someone is helping me. She does a lot for me. I'm very happy with the way everything is going.

    Todd_1

    4

    June 16, 2022

    I am a current client of this provider

    The psychologist does an okay job. He tries to do what he thinks is best. We also have a caregiver that does a good job. We really like the psychologist that we have. The company changed names, but when they started out it was more local, and now it's bigger and less personal. I like the local small business feel.

    Ed a

    5

    May 25, 2022

    I am a current client of this provider

    Rose wouldn't be able to survive without them so the service is very important to us. I like that the people in Arosa have been good at communicating and that's important.

    Edward G_8

    5

    May 24, 2022

    I am a current client of this provider

    The service has been perfect. Satisfied with service.

    JP T

    4

    May 13, 2022

    I am a current client of this provider

    She keeps locking them out. She is 97 years old and very upset about the 24 hour care she has. She took four falls this week, so she needs it. They send different caregivers every day. I think it would be better to send the same caregiver every time, so we can get to know them and be comfortable with them. Some of them have had heavy accents, so it has made it hard for her to understand some of them.

    Janyce S_1

    5

    April 29, 2022

    I am a current client of this provider

    The provider is reliable and thorough and kept me up to date. Denise called me to tell me the driver will come. I like this agency because everything was great from start to finish. I highly recommend them.

    Bronwyn F_1

    3

    April 22, 2022

    I am a past client of this provider

    It was what we needed, but it took a lot of work to get things done. The caregivers and the services were great but middle management was not at all. I did not like trying to deal with the management. They could not get contracts right with me and there were issues with coordination for the caregivers.

    Laura M_27

    5

    December 18, 2021

    I am a past client of this provider

    The care allowed my mother to get the rest that she needed. I liked that the caregvier that they sent was very kind and thoughtful to my father.

    Mary R_46

    5

    December 10, 2021

    I am a current client of this provider

    They free up so much of my schedule, it changes my whole week. I like that they're COVID-conscious--they make sure their staff are vaccinated. Their employees are amazing.

    Anonymous_5310

    4

    October 22, 2021

    I am a current client of this provider

    They do everything I need them to do. They cooperate and make an effort.

    Anonymous_5285

    4

    October 22, 2021

    I am a current client of this provider

    I have gotten good care takers. I would like less price raises.

    David R_17

    5

    October 19, 2021

    I am a current client of this provider

    They have accommodated schedule changes readily and had multiple caregivers to choose from. They are easy to work with and accommodating to my parents' needs.

    Sydney H_1

    5

    October 19, 2021

    I am a current client of this provider

    They give me peace of mind. I am happy with them. They are reliable, they furnish people when someone calls in sick, the manager David is excellent.

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    About Arosa East Bay in Walnut Creek, California

    Arosa East Bay is a Senior Care provider in Walnut Creek, California that offers residents Geriatric Care Managers and Home Care services. Contact Arosa East Bay for more details on services and rates.

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