Arosa East Bay

Lori K_11

They've helped me by giving me very caring, capable caregivers. I have some very good caregivers.

Gretchen R

It was helpful to have someone there to let me and my husband rest and go out. I liked how they were able to fill in people as needed, without impacting our plans.

Sandra M_21

The agency had a positive impact by sending a good caregiver that met my needs. I like that Arosa has a good reputation, got me the care that I needed in a timely manner, and they were very responsive.

Anonymous_1732549894

Our client just loves her caregivers and they're doing a great job. They could have clear communication with each other and the caregivers.

Ian H

There were no issues at all, they were accommodating. I had a great experience and if this happens again I would use their services.

Joshua "

My dad gets to sleep at night. They are responsive and flexible. The care providers have been lovely.

Lei F

They help out around the house as needed for him. He likes the way that they interact with him. The contact point is very responsive.

Dianne P_1

They were very comfortable, and thorough. They were on the spot, they were efficient, they sent people when they said they were going to send them.

Anonymous_1718970053

I can't get out without the their help. I need to be escorted. I would recommend this agency because the people that took care of me were very nice.

Melissa K_7

They were there so I could leave for a couple of hours. They were very personal, being engaging and supportive with her mother.

Rich Z

Carmen the caregiver was incredible, she helped out the whole family aswell. They were very responsive, we only had them for two weeks and they had a caregiver within a few hours.

Mia E_1

It makes a caregiver's life easy. They are easy to work with and the caregiver is doing a great job.

Kristin H_2

I can leave my grandmother safely with someone else, and I know she is having fun. I like that they are very dependable.

Sheila M_7

They provide consistent caregivers to help my husband who has dementia and Parkinson's. They provided the support he needed. I have had trouble getting them to submit paperwork to the long-term care insurance so I can be reimbursed for the services.

Selene W

The provider has helped us the most with doing things that my mother can't do. I would recommend them because our first caregiver was very good.

Anonymous_6364

They help me with chores, grocery shopping, and drug store shopping. I like that they have personal care.

Anonymous_5724

Some of the caregivers were helpful and mom enjoyed them, and others were on their phone and not as helpful. It depends on the person because different people like different things. I don't live in the area and 400 miles away. If the person had a fair amount of disposable income, I would recommend them. It was stressful with cancellations and providing back up. Sometimes they didn't have any back up and mom would have no one

Laura A_10

They always make sure Laura has somebody there for her. They are very nice, reliable and understanding.

Anonymous_7563

They need to have a better attitude and take more initiative. They could try to bond better with the patient. They need to step up the nurses, they get complacent. If my father doesn't immediately answer them, they give up and sit on the couch.

Ruth R_22

I did not get good care and that is the reason why I am in a care facility. The ladies are not trained and they like to sit and play on their cellphones.

Nora M_1

We were lost and needed help, and they were able to do that. I'd recommend them because our caregiver was great.

Audrey V_3

I was able to leave and know someone was able to take care of my husband. I'd recommend them because they were very reliable, kind, and did a good job.

Joe L_19

They are very friendly and cared about us. It was a good affect. They are very professional and on time.

Traute G

They go shopping for me every Monday which is exactly what I want them to do. When I want someone to come and do something for me, they find someone for me.

Kathleen W_12

The services have been positive because the caregiver is there and takes care of her once a week. I like that the agency is responsible and reliable.

Beth G_10

His life has improved as he gets bathing care and meal preparation, as well as tidying around the house. I would tell a friend that Arosa sends caregivers that are very kind, personable, and reliable.

Alexandra_1

They've helped the most just by being our eyes and ears in the room. Her children live far away and they communicate with us to keep us updated on how she's doing. Also, their openness to do whatever is needed. I like that there was good communication, and all of the people that they send have been good. My mom liked every single one of them.

Christopher R_6

She takes the client for walks. I like the caregiver that the client has been seeing, she's excellent at what she does.

Renee A_3

What I like about the agency, is that the person who worked with my mom was very good. She was kind, considerate, and engaging with my mother. She made sure that she was consistent in the care each week.

Leyla Z

The caregivers help with companion care. I like Arosa's availability and the caregivers they assign.

Jeremy H_1

They were able to maintain the staff that she responded well to. The company was very communicative and responsive.

Kurt N

The caregivers were excellent. They were easy to communicate with.

Marc P_2

They could have explained the fees more clearly at the beginning. I would like to see it covered by the health insurance plan.

Bill B_26

They help with daily activities. I like that they are very responsive.

Judy M_24

They have kept my house clean and taken me to the grocery store. They arrive and leave on time, and they are good company for me.

Richard H_45

They would do anything and everything for my loved one while I was out, such as house cleaning or getting things for us, but the main thing we wanted was companionship so that she would be in good spirits. They sent outstanding ladies over so I'd certainly recommend them for that.

Steve A_5

They always meet expectations and scheduling needs. They should lower the rates, they are a little pricey.

Anonymous_5411

Arosa has made the client experience positive by being flexible with the clients changing needs. I would recommend Arosa more if they were more consistent with follow-through and communication.

Barbara J_18

Both of the people that came to my home answered all my questions and concerns. I wouldn't hesitate because of the home visit that happened.

Bill N_3

They have taken care of my wife when I'm not able to. I like that they stay on top of their workers to see how they're doing.

Millie H

The agency makes the client feel safe. I like this agency because the caregiver Donna is excellent.

Anonymous_6473

They did a good job. For me I don't have to worry about Barbara. They did a really good job. The people were qualified.

Nina H_1

It gave me peace of mind. They need to manage the people they hire better.

Susan R_28

They took good care of my parents and they were dependable. I did not have to worry when they were there. They were dependable, they took care of my parents, and they called me if there were changes.

Anonymous_6229

We were with another agency, and they were constantly coming in late. But both of the current caregivers have been on time. I like the caregivers they send out. They are experienced and they know how to talk to people with dementia.

Margaret M_32

They're very good and very helpful. It gives me great relief to know that someone is helping me. She does a lot for me. I'm very happy with the way everything is going.

Todd_1

The psychologist does an okay job. He tries to do what he thinks is best. We also have a caregiver that does a good job. We really like the psychologist that we have. The company changed names, but when they started out it was more local, and now it's bigger and less personal. I like the local small business feel.

Ed a

Rose wouldn't be able to survive without them so the service is very important to us. I like that the people in Arosa have been good at communicating and that's important.

Edward G_8

The service has been perfect. Satisfied with service.

JP T

She keeps locking them out. She is 97 years old and very upset about the 24 hour care she has. She took four falls this week, so she needs it. They send different caregivers every day. I think it would be better to send the same caregiver every time, so we can get to know them and be comfortable with them. Some of them have had heavy accents, so it has made it hard for her to understand some of them.

Janyce S_1

The provider is reliable and thorough and kept me up to date. Denise called me to tell me the driver will come. I like this agency because everything was great from start to finish. I highly recommend them.

Bronwyn F_1

It was what we needed, but it took a lot of work to get things done. The caregivers and the services were great but middle management was not at all. I did not like trying to deal with the management. They could not get contracts right with me and there were issues with coordination for the caregivers.

Laura M_27

The care allowed my mother to get the rest that she needed. I liked that the caregvier that they sent was very kind and thoughtful to my father.

Mary R_46

They free up so much of my schedule, it changes my whole week. I like that they're COVID-conscious--they make sure their staff are vaccinated. Their employees are amazing.

Anonymous_5310

They do everything I need them to do. They cooperate and make an effort.

Anonymous_5285

I have gotten good care takers. I would like less price raises.

David R_17

They have accommodated schedule changes readily and had multiple caregivers to choose from. They are easy to work with and accommodating to my parents' needs.

Sydney H_1

They give me peace of mind. I am happy with them. They are reliable, they furnish people when someone calls in sick, the manager David is excellent.