Right at Home Pasadena

Verified

Ingrid S_1

In the past, it was not good, but there have been changes within the company. They could improve the communication.

Provider Response

Denise W_9

It is definitely helpful to her. We had some issues in the beginning but it's getting better.

John & TheresaA

They have always responded to us and always let us know if a caregiver was coming or not. The caregiver we have is extremely caring, and nice and is always looking for something to do, offering more help than he needs.

Fairy F

The agency has done what it said it would do. The agency has given me several people who have all done a good job.

Provider Response

MaryAnn G_2

The people that they have show up on time. This time, Kaitlyn came with this one and had me go over the routine that would be followed. Kaitlyn was easy to work with. She is also straightforward and honest. My mom is very happy.

John V_24

The agency could make my life easier because they only come one day a week. Now they are coming twice a week. I feel that the services has helped my father, though. I like that they are good with people with dementia and Alzheimer's.

Provider Response

Bozana B

They sent me someone who has compassion for someone who is sick. The person he selected to help me is a good person, the substitute is a good person. The worker is dependable and respectable.

Claire M_1

My needs are traveling back and forth to doctors' appointments, and so they drive me. The caregivers could be more understanding of older people.

Michiko Y

The basics like, lunch, medicine, depends on the caregiver. They usually do activities with her. They have been very responsive to our needs.

Pauline "Paulie" H

I can't take care of her, so it's saved my life and gave me freedom. I'd recommend them because the caregivers are responsible.

Tom N_5

The employees need to be consistent. They need to be more consistent with their employees.

Provider Response

La T

The agency could make life easier if rates went down. They can improve on the cost structure, such as their hourly rate.

Garry H_1

They help me move around and do things. I like the workers they send out; the agency takes care of the paperwork.

Kathleen M_14

I can't drive, so it's mostly shopping and doctor appointments. They are honest. They work hard and congenial.

Provider Response

Karyn C

The agency could reach out to us about scheduling in order to make our life easier. Right at Home could notify us when we have caregivers coming so that I would better recommend them.

Provider Response

Anonymous_7178

They are given me more stress rather than helping me. I need someone who can do house work for me.

Provider Response

Shirley K_15

They come here and start doing what they need to do. They ask me how I am doing! I like that the caregiver have been on time and go right to work.

Provider Response

Barbara S_84

It helps a great deal on the days we have them. Sometimes they are not very kind.

Howard L. U

They're very qualified and they want to help me. They've all been nice and friendly.

Anonymous_6880

They could make it easier for me to communicate with the office and caregiver. We have Right at Home so that we could have a backup if your caregiver can't come, and there was a time when a caregiver couldn't come.

Rosia V

They are always on time. I like the caregivers that are provided, they are very nice.

Anonymous_6715

They do cooking and shopping alongside helping me and my wife with walking, which is nice. We have some pretty good experienced caregivers from them, so I would recommend.

Anonymous_6721

It would be really nice if they provided one consistent person. We like that so far the gals have come on time and have been kind.

Doris G_10

It has really given me some ease of mind to know that she is being taken care of. I like them because everyone we have had has been very professional and very caring.

Joann L_3

They take good care of me and ask me questions. They are a friendly homecare service.

Roberta "Bobbi" M

They are very helpful; they help do everything needed. I like how they are able to provide good care.

Carol Iliff, C

We need to have someone to help us. My sister has Alzheimer's and I can't care for her. We really need a driver. The girl who comes doesn't drive and we worry about her getting home. She also doesn't seem to know what to do at times.

Gary D_11

They take care of the physical thing. I recommend them immediately.

Richard G_37

They keep the client entertained. They sit and speak to him. They make sure he doesn't wander. They could train the caregivers a little more.

Ann S_25

They are able to live at home because of them. That they are attentive and responsive.

Anonymous_6074

I'm supposed to walk to make my legs stronger and because the caregiver was being nice they would go to get something for me when I would have rather gotten it myself. I receive more care than I think needed.

Michelle W_2

The caregivers seem to do very well when they are here. They need to have better communication, it happened more then one time where they do not have a person and they do not tell me.

David D_18

They take me shopping and they do my cleaning. I like that they accommodate my needs.

Rae P_1

They are very helpful with my shopping. I give them a list and money. They do it and get the right things and introduce me to things I didn't know about. I've recommended them to people already. They are very dependable. They're very friendly and cordial. I even have a caregiver get things for me and he doesn't think anything about it. I just like their personalities.

Jessie M_2

It is a tremendous help to both of us. They do everything for us right away. They are responsible, always on time, never had a problem, and don't mind working.

Anonymous_5722

They were able to get someone in quickly to help us. They're easy to reach.

Laura B_28

The services allowed the client and myself to do more things. This agency is professional.

Dorothy D_4

She drives me and does my grocery shopping for me. Stella has never been late or missed a day.

Carl W_5

They helped with things like toileting and making sure that she stayed in bed at night. We had like 5 or 6 different caregivers in that short time. Some of them we could not understand because of their accent. They were very helpful, and there was someone here right when I got home and needed them.

Terry J

They have been helpful in caring for my mom, I am 500 miles away and it gives me peace of mind. I like that they are professional in their management and respond to phone calls.

Anonymous_5429

They are getting a variety of things done around the house. They have been here helping me out and they are still here.

Ludin De L

They need to give me more help. They do well with giving me my medicine.

Sheldon & Joan B

They do things for me and with me that I can't do otherwise. I can ask a favor and it is granted. When I have a request, they help me.

Magdalena T

They are very patient, and my mom has dementia and they provide conversation to my mom. I like the ladies who have come in. They come in on time and they have patience.

John C_52

They arrange things around to make it work best for me. I like how they can find people who are compatible with me.

Anonymous_5269

They are very useful and they go shop with me. I like that they are local and the girls have been very nice.

Marjorie D_5

It helped make everything easier. I liked that they were responsive, professional, and they were kind.

Terry A_3

This agency has taken good care of my husband, they always change his pads, and make sure he is dry. I like how they are very flexible with their schedule.It is a very compassionate company and they are very respectful.

Lothar "Siggy" M

It is a big help for me. She even goes shopping for me, gets me what I need. They come on time and get the job done. The lady who comes here works well with me and I am very happy.

Jane O_1

They have been able to help her and be there for her. The caregivers are very good to us.

Paula O_1

She got better quickly, so they provided little care, but they left a positive impact. They have good presentation and cooperation. They are willing to help in whatever way they could.

Rodrick K

They would take him for a walk every day. Everyone showed up on time.

Sandy K_8

It's helpful having them recommend things when I don't know much about them. I would like more initiative by the health care provider.

Anonymous_4883

They help bathe him. I like that they are punctual.

Irene H_5

My mom needed 24/7 eyes on her, and between my brother, myself, and Right at Home, we were able to get that done. I've had a wonderful experience with getting things set up. It was last-minute but seamless.

Anonymous_4934

They are able to help me after my surgery. They have been very helpful. They do a good job, follow my requests, and are amiable.

Euralene P

The employees need to be made sure that they are doing what they are suppose to be doing. There are caregivers that are good. They need to check up on the employees and how they are doing.

Cynthia S_10

The workers were wonderful. They were very helpful. The billing was terrible. I don't know if it was because of their system or not. Their invoices didn't make sense. They took our deposit, but then they billed me. I had to pay the bill then wait for a refund. It took a while to get the invoices sent.

Anonymous_2166

The caregivers were really good. I feel like the caregivers had the ability to communicate and be patient with my father. I would like them to have more customer empathy and concern for the family who needs extra attention.

Raj P

They help my elderly grandparents with care and supervision. It helps them have a good quality of life with the care. The office staff are great with coordinating and scheduling things. They are right on it! They are very convenient.

Stephen C_2

They helped us by allowing me to sleep through the night. I liked that they made it very easy and quick.

Cynthia W_3

The caregivers did mostly everything for me. They never rushed me and didn't make me feel bad. The caregivers were very concerned about my needs.

Alfredo C_1

With his food, some can handle making it and some cannot. They are good, they know what to do. They know how to do a good job.

Anonymous_4346

I finally found someone that is qualified, I had to go through a number of them to find the one I want. I have recommended them. She takes care of the kitchen.

Al C_2

The services provided by Right at Home have been a high impact because the aide is able to connect with Al on an intellectual level, and they genuinely care about him. I would recommend Right at Home because all of the caregivers we have are phenomenal.

Noela J

I would not be able to get along without them here. They have been very responsive to everything I have asked them to do.

Karlene C

They have been helpful around the house, whatever the task may be. They are well trained and show up on time.

TM

We have been using Right at Home for a month now. They're for my mom. So far, it has been excellent. I have no problem and no issues with the people, the staff, or the communication. I'm pretty happy. The majority of the time, it's the same person, but every once in a while, it's somebody different. The person that comes in is usually well qualified and does the same kind of job. I have been very happy so far. They come two days, and they do eight hours. They do full assistance. They help feed my mom, and they shower her. They communicate with me, and they help me out with any questions I have or any emergencies with schedules and stuff. Pricing is comparable.

Judith C_6

They are very supportive of me. I like that both the agency and caregivers are reliable.

Olga K

They allowed me to get a break. The agency could look more professional. On the commercials, they have nicer clothes, and I haven't seen that with my 2 caregivers.

Anonymous_2918

I don't depend on them doing everything because I am a person that likes to do things. They prepare lunch. Three hours is not a long period of time. She does what she can in it.

Anonymous_2829

It was very useful while my full-time employee was on vacation. They were responsive, and they sent someone out within a day of me calling.

Geraldine W_1

She does her work and what she is supposed to do. She is on time. They are like family, are easy to get along with, and try to please me.

Helen S_6

They can tend to his needs during the day. They found me good people, and they have kept checking up on us. They have been good all around.

Don P_1

They help by taking her on outings, which I think is a good thing. They are reliable, which is the most important thing to show up when they are supposed to be there.

Marita P

It's been greatly improved since the women came. They provide me with personal care. The women are so personable and caring. There are men too, but I'm just talking about the women.

Jenny

When we were searching for caregivers for my mother in law who had dementia and cancer, Ms. Ginny D. of Right At Home in Pasadena, came to the rescue. The situation was sudden and we didn’t quite know what to do. Ginny was there to guide us along the way. We needed caregivers immediately and kindly accommodated to our time crunch. Her caregivers were all very professional, caring, intentional, and detailed. Ginny’s office staff was just as great, too. There were times we had to make changes in scheduling, Ginny and her Right at Home staff were so accommodating and understanding. Never gave us a hard time for last minute changes. We felt we were not alone as Right at Home was our partner when taking care of my mother in law. Ginny called often and checked in on my mother in law and the family. Even after my mother in law passed away, Ginny still followed up with us to see how the family members were doing. Ginny, the office staff, and the caregivers were all professionals who were caring, knowledgeable, efficient, prompt and accountable. Even through it was a sad time for our family, Ginny and her staff made it easier for us. We highly recommend Ginny and Right at Home in Pasadena. We were so fortunate to have found them. PS-Right at Home in Pasadena was excellent with their billing. No problem at all.

Carel O

My grandma is very resistant to change, so having someone to help her out in the house was not even possible five years ago because she wouldn't allow it. This has allowed her to retain her independence and live her way in her home. Right at Home has been incredible to work with regarding the schedule. They are on top of the schedule. My grandma is not the easiest person to get along with, and I feel like the caretakers show a lot of patience. The agency is willing to reschedule to find a good fit. They have handled this well.

Sue Stewart

24/7 Inhome care for my mother, who is a stroke victim with dementia and paralysis. The caregivers were so loving and caring towards my mom. Right At Home is very quick to respond and good about providing back up caregivers when needed. They also work very well with hospice. I would recommend them.

Anonymous_1683

They handle the day-to-day crises that happen. It is nice to have full-time help. I like that they are very conscientious about providing good services.

Alice Y_1

It was wonderful, the stress level was completely removed. We were super happy when our caregiver came, but her consistency was not there.

Anna M_3

They allowed my uncle to live and die in his home rather than in a nursing home. I think that they could keep the overhead cost low and pay the workers a little bit more. That would be better.

Maria H_5

They were helpful. She was really good. She followed through with everything that I asked her to do. I liked the girl that they sent to me. She was very helpful and attentive to my mother.

Sharyn C

They work with us personally. I like how they work really hard with us, so everything works out, and we get the services we want.

Jane

Sergio is the best! He came twice a week to give my mom a shower. He was so gentle and caring with her. She always looked forward to their time together. He always brought a smile to her face which meant the world to me!

Carol & Rod

We are so happy with your service from beginning to end. The people you sent were excellent and delightful. We have recommended you to friends and will continue to do so. Thank you for being there for us.

Bob

You are doing fine. Estela is the best.

John

I have had occasion to use Right at Home twice in the past 8 months for a total of 6 months. Care has been excellent, caring, qualified, flexible and consistent. It has allowed me to go to work knowing that my wife was in good hands. Thank you Right at Home. The best.

Anonymous_304

It has been great for the last several years. I am sorry I can't continue. They were a great help to us for a long time, but the hour restrictions have made it hard. If they are not going to come, they let me know. They are fun and loving. It was like having a friend come over.

Margaret M_20

It made my loved one's ability to deal with the pain a little easier. They were very open from the beginning and explained everything. They were nice, kind, and caring.

Louise M

One caregiver didn't show up for her assignment two days in a row, which caused difficulties for the other caregivers. There are a variety of caregivers that I've been given. Some of them are good, and some of them are not so good. A couple have been not worthwhile at all.

Janine M

It gives peace of mind for the family. They respond quickly and they have provided very good staff to take care of her. Their follow-up is good.

Tracey

Best service for last minute staffing needs; aligning staff with caregiver requirements and seamless payment. Also reliable for overnight travel needs.

Tena V

I live in Oregon and my mom lives in California, so I was able to call when she fell and get someone there right away. They're reliable. If you need them, someone will show up.

Sue M_1

They provide professional assistance so I can go to the store or the kitchen. I need their service. They're real prompt and thorough.

K. Chylinski

Provided assistance quickly. Care providers were knowledgeable and helpful. Would use again.

Carmilita

I was extremely pleased with the service provided by Right at Home. The providers were extremely helpful and caring women. They helped me tremendously when I was unable to do much around the house. I am eternally grateful!

Elizabeth

I can highly recommend this service we used for over a year here in Pasadena. Reliable, professional, caring and responsive.

Helayne

Your caring touch and kindness to my uncle was very gracious. The way you assisted me with getting around the clock care set up was amazing. Thank you for your kind and wonderful staff. I appreciate your assistance and my uncle's care.

carol161020

Thank you for making my cousin, Mariann's last days as comfortable as possible. Gilda and Stacey were both competent and loving and I couldn't ask for more. They were helpful in every way, and Raquel was very communicative and caring, and took care of our needs and requests. I would use your agency in the future if the need should arise.

Nancy737748

The office staff has always been very professional and helpful. The caregivers have all been very caring and competent. I appreciate their assistance in this difficult time.

Jane Sullivan-Halley

The woman who came was SUPER (at this moment, I cannot remember her name). Ginny was very helpful in setting everything up. Only sorry we did not need you for long.

Caring_2646646

Right at Home Pasadena was very responsive to our needs as a family when my Dad has his heart attack. The staff was very helpful and night staff were always there to assist - caregivers and office staff. I would definitely use them again if the need arises.

B. Arkley

I rate both ladies who took care of me with 5 Stars. They are Edith and Vivian.

Bonnie32

Right At Home is an excellent, caring, and professional home care service. They provided care for my elderly mom for 8 months and counting. I used the services in Pasadena, CA and Easton, PA. They are both very good!

Doris24

Our caregiver is the best of the bests. Christina is very attentive to m mother-in-law and makes her very happy. One of the many things that Christina does that means so much to Eleanore is reading to her, as my mother-in-law has lost most of her sight. We are very fortunate to have Christina. Our lives have been calmer since Christina came into our lives.

Laurie14

Gloria is patient and kind with my mother and has been such an incredible help to our family.

Julia1

They were quick to respond to our needs and the gal they lined up, Teresa, was tops.