BrightStar Care Little Rock

I have missed so many appointments because they haven't been able to send someone. I need a lot more rides to my medical appointments. I need them to pick me up and no one is available to drive me. I tell them when I need someone in advance, but they still tell me they don't have anyone to drive me.

It frees the family up knowing that someone is coming a lot. I like this agency because they have personal service and a lot of communication.

They've just been taking good care of my father and meeting his exercising needs. They are thorough and seem to care about my dad.

They swept one little spot in the floor. They didn't clean. They actually charged me for a full hour when a girl came out to my house for 15 minutes.

They are receptive any time of the day to provide care. They have 24-hour service.

It took the load off of me when they came over. The people that were there were great.

The companionship has made my life easier. I love all of the staff, they are so friendly and caring.

My life would be so horrible if I didn't have them! My caregiver makes me want to get up in the mornings, and at my age, that takes a lot. I like the personalized care and knowledge of the office workers about my situation.

They have taken care of me really well. They go and do nice things for me. They are very personable.

They are absolutely necessary. I just keep trying. I know how difficult it is to get people to work and depend on them. I know that is beyond their control. I do not know if it is their pay scale or benefits, but they cannot maintain an army of workers so that there is any continuity with my care.

They helped by coming in and cleaning my house. I would like them to improve their communication.

Our caregivers were supposed to help us with light housekeeping and they didn't. They didn't help with laundry either. We also had it set up for them to come until 3pm. They were supposed to help prepare dinner before they left and get that set up. They would set it at the table hot at 3pm and when dinner time came it was cold on the table. They could have tried to do something else so that it wasn't just sitting there for three hours out on the table. The caregivers that the company sent didn't do the work.

I can't walk with a walker, so I need help with that. I am not able to do anything. They should get someone who can come every day.

They have helped her with everything. She has been with us for 6 years. She is very reliable. We really like them. I like that they are reliable. We actually work hard to make sure everyone knows how much we love this company.

They do whatever I need to get done. They take care of things that I can't do. They keep the house clean. They have good nurses.

They prepare my breakfast or meals because it takes a lot off me. They're always on time.

I like that they came out and checking in on us to see how she was doing. I like that they are compassionate and they are accommodating.

My grandmother and mother live together, and my mother is physically unable to do things like bathing. This is a perfect solution because we have someone we like and who grandmother is comfortable with. It's extremely helpful. I like the fact they've been very good at replacing the nursing assistant who comes if my grandmother has not flat out clicked with them.

They need to be able to do a bed bath. I don't like a whole lot. They need a commitment to putting the right person with a client.

They help the most in having interaction and encouragement to Andrew. I like that the company is very caring from the office down to the caregivers themselves.

There were a couple of times Victoria couldn't be there, and they were never able to find me a substitute, so then I had to miss work. I liked Victoria. She was so totally awesome. I loved her to death.

They need to work harder on training their caregivers on their attitudes and how they talk to the clients. None of the caregivers wear masks. Their communication is good with their clients.

They are good with their communication. They are consistent.

I appreciate that they have always done what they are asked to do. I like that all the caregivers that have come in have treated my mother with respect.

We have really connected well. I can't drive so they provide the nurses to do that.

It could make my life easier by assigning people to me. I'd like for the caregivers to show up for work.

He is actually getting better because of their care. They give him motivation. He has been trying to recover for two years. It is harder to get up and walking when you are just at home. The caregiver, Jackie, motivates him, gets him up and moving, and gets him to drink water. I recommend them all the time. They communicate, they are well trained. They have medical knowledge. The first caregiver wasn't a match, so they sent a new one for us the next day.

The companionship has been great and I like that the aides didn't have to be asked to something but just did it themselves. The most recent worker was really good.

She has somebody picking her up and taking her places. I know that she is being taken care of. They were willing to work with me about getting in contact with my aunt and get her signed up. They are cooperative and answer my questions.

They have made it easier for me. They try to send in the same individual every time, which is good and the lady that goes tries to help my mother remember things and continue to keep her mind active. She does her meals and takes her for walks.

We couldn't have continued passing the doctor requirements if we didn't have someone sitting with my father in the evening. They were extremely quick in their responses, and the two women always did confirmation and follow ups on the phone.

Everything is going alright. They have helped by getting people in to help Presley. Lately, they have been pretty good. We had a few problems a while back, but that was just with people that didn't show up. They need to try better to get someone here when I need someone here.

I use them when I go out of town. There is someone who needs to take care of my loved one, and they have been very responsive. They are easy to work with. I am satisfied with them. They have provided a good level of service.

They will help me bathe and get dressed. They are always on time, they explain things, and they make sure I get everything I need.

They do everything that I ask them to. They have been steadfast and on time.

I take him to the store with me, but when I go to get groceries, I go to more than one store. He will get tired, sit by the front door, and wait for me. One time, he waited in the care, and when I went to look for him, I could not find him. He was out in front of the store looking for me. After that, I knew that I could not leave him by himself for too long of time. Then I reached out to BrightStar Care. I am able to go shopping and not worry about him being alone or afraid. I trust them. They have always been very capable. I feel like if I needed to ask them to do anything, they would do it gladly.

It has made things a whole lot easier. They were excellent in finding the appropriate caregiver based on her personality. She's well educated, and my loved on prefers a more mature person.

The girls that came were good. No one ever came out to the house. They never called to see how anyone was doing.

They anticipated her needs. They need to improve their communication.

I can't think of anything at this time. I like how responsive they are.

It is not as stressful, and my mom is not as bad as she was and neither is my son. They take good care of my mom and son, and they make sure they have what they need.

I had a good caregiver, and she knew what I needed and what would make me happy. She was also kind. I like that the they were on time, caring, and were concerned about me.

I can't really stand or move around. They are so responsible in remembering things and doing it. They take the initiative. They have been on top of things. They have worked with me to find someone and get a good fit.

They finally got us a male caregiver, and he can handle my loved one. The girl caregivers could not lift him, so I would have to do that for them. They are doing pretty well, but I have a couple issues about the management. They are not perfect, but they have chewed me out, and my wife as well, about a couple things.

They do everything that I need to have done. They cook for me and then clean the house, and I am being well provided for. I like that they take good care of me.

I couldn't live without them. They help me with everything. I like my caregivers and the office staff.

They are pretty good with communication if there are any changes that need to be made. They are very timely. They show up on time.

If they weren't there, I wouldn't be able to go to work. They need to fix their administration. They don't communicate with me.

They have finally helped me by getting me good caregivers. They need to improve how they run things.

It almost cost me my job because I had to leave and take care of them because they did not do what they said they would do. A client shouldn't have to call three days in a row and still not get a single phone call back. They are not dependable, and they do not do well in their job and or fulfill their side of the contract. I am dissatisfied with the customer service.

I broke a hip and hurt my back, and they take great care of me. They were very kind, and I couldn't find anyone nicer.

It has enabled my loved one's family to get out of the house more, run errands, and have somebody there with them. They can bathe my loved one and do things that they cannot physically do. They have just been very helpful when I call, and they always listen. They try to adequately meet our needs.

They help me the most by being available whenever I call them. The company is even willing to find me someone to help transport me to appointments. The caregivers have been knocking themselves out to please me. I'm so pleased with the caregiver the office sent me.

They help by keeping her focused and making sure she eats. They also take care of things around the house that she can no longer do herself. Not only is the caregiver capable, but the administers are very good about communicating and responding to anything that comes up.

They gave me a lot of help in caring for my loved one, which I could not do, like giving him a shower. The personnel was very nice.

They need to straighten up around the house a little more. The workers show up to work, and they are on time.

They could come on the same days each week. They can have the same caregiver come to our home, instead of changing caregivers all the time.

My loved one is very dependent on the caregiver that gets him ready in the morning and takes him to the center in town. My stress level is so much less than it was a couple months ago. I recommend them all the time. The caregivers are trained well and polite. I call them BrightStar Care angels. It's one of the best places in our area.

I know my father's being taken care of. They're very personal and they call me and let me know when my father's having a problem. I like that they have the same caregiver come, and they are dependable and honest.

They help me the most by supporting me as I try to keep my doctor's appointments. They are supporting me in conversations. I like that any time that I need them, they are available for me.

They could hire caregivers that are experienced, have patience with the people they care for, and love their job. They cannot find someone to cover the shifts as needed.

They make sure I am taking my medication on time, they make sure I am receiving quality help, and many other things. I have nothing negative to say. I like this company because they know their job.

They cleaned out the refrigerator and labeled different things. They didn't just sit around; they kept themselves busy. The caregiver came along to a doctor's visit and she was great. She was knowledgeable and helped get my loved one there. They were very useful and great. It had an impact on our lives more than on her. We knew she was in good hands during the night, and that was a huge relief. At the time, we were calling around trying to find care. It was a time sensitive situation, and they were able to start right away. They were able to do an assessment. They responded with a sense of urgency.

They run errands and they get groceries They could more dependable with their scheduling.

I am blind and I need things in the right place. I wish they would understand this better. If you can get a good aide that you enjoy, I think I would recommend them.

It has impacted her life mostly because I am here. The nurse comes and does a follow up every two months and they check out. They change things accordingly.

It makes it so I can stay at home. The caregiver provides very good assistance and support.

They show up and they are available to help. We have a really good caregiver and she is usually on time.

If I have a problem, day or night, I can call our caregiver. Our caregiver is attentive.

One of them was used to dealing with people with more disabilities, but my father-in-law doesn't need much help. The ladies that they sent were very friendly and on time. They didn't have a lot of notice beforehand, but they have always found someone.

Being in the room with her is helpful because she needs someone to be with her. They have done what we needed them to do, it is as simple as that.

When someone is handicapped, they need to make sure that they can be there for them. They were supposed to have care for us five days a week and the caregivers would only show up for one, maybe. I just could not depend on them.

They are definitely helping me because they are doing everything that I cannot do because I only have one leg. BrightStar Care provides good and thorough service. They are always on time and do a great job.

They came in and took care of my mom so that we could go about our daily business. There were a handful of aides that did a really great job after we got the right fit. I am very pleased with the manager of the company for going out of their way to accommodate us. He tried to get people in there at the last minute and they worked with me on the billing side. He was very cooperative, friendly, and nice. He never said no to me.

The fact that they are with my loved one all the time and provide her the opportunity to stay in her home is a huge help! The staff is very friendly, and I think that they do their best to provide care 24/7.

I get help three days a week and my caregiver helps a lot with housekeeping, she even goes grocery shopping for me if I need something. They are good at understanding what the needs are and are good at providing that help.

They have helped him the most by helping him walk and making sure that his oxygen is where it needs to be. The caregivers are very educated, and they like to make sure that I have everything that I need.

They were there whenever other members of the family couldn't be. It added an extra level of comfort knowing someone was there to help with daily activities. They did a good job with my father and gave excellent care.

BrightStar Care is very reliable and they send me out some real good people who help me out a lot. My quality of life without them would be way less.

Every time I call, they have been nice to me and they answer all of my questions. I have a good aide that helps me out a lot. I had a stroke and she does things that right now I can't do because of that.

I like the caretaker that BrightStar Care has sent me. She's great. Everything they have to offer and how nice they are has a great impact.

The caregiver they sent to us, at first I didn't understand what to expect, then after leaving a list for the caregiver, my husband relates to her very well, and she does whatever we ask her. They come once a week and help me have my free time. They come for only six hours, so I am able to leave the house.

The employees are very nice and friendly. My caregiver helps out a great deal and takes a lot of stress off of me. She does the things that I'm not able to do.

I'm satisfied with their services through the caregiver. The caregiver helps me with things I cannot do and takes me places because I can't drive.

The care depends on the area I live in because some areas don't have enough caregivers to support the people there. However, I think the caregivers are good and reliable. When I call they are always there and they are very polite. They listen to me and try to understand the reason of my call.

They take good care of me by being clean. I can call them anytime and they are able to be here. They are just good about keeping me clean and they do anything I ask them to do.

I enjoyed the caregivers and I have several caregivers, but we had one or two main caregivers that was great. The caregiver was on time, changed his bed sheets, cleaned the bathroom, and followed the care plan very well.

They have a great price for their services, so I would tell somebody that. The caregivers run errands for me.

They are great to work with and absolutely dependable. I know they are there taking care of things when I am not able to do so.

They are polite and the caregivers do what they are told. They take care of my leg wound and they help me put my socks on.

They are very responsible and provide great care. My driver has brought a blanket to put over my knee on cold days. It has been just above and beyond. They not only take me places, but they pick up my groceries for me. When I got the flu, the supervisor came and picked up my groceries. If I had known about them before I had surgery, I would have been using them earlier.

They are prompt in giving me care. The aides are always on time and they do not waste time. I can really depend on my caregiver. I used to never know if I was going to get care but now they are very clean and efficient.

BrightStar Care was never on time, except for the initial interview. The first caregiver that came asked if she could leave and go get something to eat. When I said I needed some additional care they told me that would not be a problem, but the caregiver said they couldn't help. They could have offered me more assurance. I had no confidence that BrightStar was doing anything for my loved one. I wanted them to shave him and help him eat and they were not doing any of that.

BrightStar Care is fantastic, I don't ever have a problem, and they make sure the people that they send are good. BrightStar Care has made life easier by having someone come on time so I can go to work.

I would recommend BrightStar Care because they are good to their clients and very nice people. BrightStar Care has made my life easier by helping me the things such as getting my groceries.

BrightStar Care is always calling and checking up on me, they are very dependable. BrightStar Care made my life a lot easier becasue it helps give me relief.

We did not have a capable caregiver. They made my life easier by allowing me to run errands on my own, knowing that my family member was looked after.

I would tell others that BrightStar Care has been good. That is all I can think of right now. The service gives me a caregiver who gives me baths.

I would tell someone that BrightStar Care is dependable and they have always been available so far. The impact of the services are good because they clean the house and keep my mother company.

I would hesitate to recommend BrightStar Care because of the liability. Having the caregivers makes my life easier because I need someone else to do things for me.

BrightStar Care is easy to deal with, dependable, and they are always there when you have questions. BrightStar Care has improved my life because they help me with my daughter. It gives me a break.

I have already referred people to BrightStar Care because they are great and they are very knowledgeable in what they do. Through the service provided by BrightStar Care I can stay mobile instead of me just staying in bed to slower grow weaker. BrightStar Care caregivers are proactive in helping me become better.

I had a great experience with BrightStar Care and its caregivers, and the office is inviting. BrightStar Care was able to have a staff that consistently showed up on time to work so I could get to work.

I would recommend BrightStar Care because I like how the caregivers are professional. BrightStar Care has made a positive impact on my life by helping me with care for my loved one so I can work.

The office staff sometimes would call right before they should be here to say the caregiver couldn't make it. The aides were good. They helped the client to bathe and took care of him like that.

BrightStar Care is available to do just about anything I ask them to do. I found them reliable. BrightStar Care has helped me pack to move because I need to go to assisted living.

BrightStar Care's caregivers did an excellent job. The services helped because when I needed to go out of town or when I needed to go to the doctor they would take care of my loved one. He couldn't be left alone so they filled in when I couldn't be there.

BrightStar Care could better schedule the caregivers and put the proper schedule in the system. BrightStar Care allows me to get out of the house.

There were a few things that went wrong with the care that was given to to my mother. First problem we never knew rather our provider was going to show up or not. We changed to a different provider and still had the same issue of not showing up or leaving early and leaving my mother alone. Second issue was communication with the office. If the provider informed the office that they would need to take off they would never contact us and let us know, nor would they send a replacement. I called the office on numerous occasions trying to get clarification on the aids duties and hours and never received a return call. The aid was company for my mother but that was about it. They did little more than sit on the couch on their phone or computer. We truly felt like a number with them. The company made it clear we were not important.

Dedicated staff that care about their clients.

Brightstar took great care of our aunt. We felt like the people we encountered were genuine and kind which meant a lot to us. The Little Rock group was always kind and patient with our family.

As a case manager I appreciate BrightStar making the effort to get back with me in a timely manner. They also keep me updated which is nice!

My husband of 60 years suffered a head injury and after a long recovery in the Emergency Room, Hospital Rehab, and Skilled Nursing Rehab, he was sent home. BrightStar Care’s Registered Nurse came and assessed my husband to get baselines of what his status was, they learned the discharge plans from the rehab, and they put together a comprehensive plan of care for his new circumstances in our home. My husband is a Veteran of the Korean War, and BrightStar helped us work with the VA to get him Personal Care and Respite benefits paid by the VA. They were also able to help us with our application for the Veterans Aide and Attendant Benefit. They even recommended and Elder Law attorney to help us with our estate planning. The manager at BrightStar accompanied our caregiver on her first shift to introduce her and make sure we were comfortable. She also made sure the caregiver knew what tasks needed completed per the plan of care left in our home. Our caregiver Shay and the rest of the team have been a God send. They assist with bathing, linen changes, laundry, light housekeeping, meal prep, transferring, toileting, and companionship (watching Westerns, playing checkers, Connect Four). BrightStar did a wonderful job pairing up several caregivers with Bill and me. Without them and the wonderful support of BrightStar, my life would be very difficult. I know I am truly blessed and lucky for BrightStar giving us the opportunity to live life to its fullest. I highly recommend this company!!!

We had BrightStar Care before. I was not impressed with them. The caregiver didn’t show up five times. I just didn’t like them. We used them for six weeks. The scheduling wasn’t good because sometimes they thought they had someone scheduled to come to the house, but no one would show up.

We're using Brightstar and we chose them because they're specifically for people with dementia. The caregivers all do exactly what they don't like and stuff that they don't even have to. They are a very good match for my parents and they're taking good care of everything.