BrightStar Care Gilbert / Mesa Mesa, AZ

Anonymous_1738844022

They could have stimulated her. I was not impressed with them; they did not fulfill their promises. The caregivers sat and watched television.

Tonya_3

It has helped me in many ways because I live out of the state, so it has provided a sense of not being worried as I was before. I like the hours they provide.

Martin_1

This has helped her improve greatly. They are very caring, on time, and my wife loves the caregivers.

Todd M_5

The people that come are knowledgeable and they were regular people. I thought the people were polite and knowledgeable.

Kate_1

I don't have to care for my mom all the time. As for my mom, it gives her companionship. The agency is reliable, and they have replacement if the caregivers can't show up.

Marion G_2

Necessarily, when needed, I am not the usual persons who need any work in my home. I just need someone who can take me to the store. The agency has great flexibility.

Anonymous_1726074361

It was what was needed. At the beginning, there were issues getting started. The communication from one person to the next wasn't great.

Ann L_18

The agency could have better quality caregivers. The agency communication was great.

Michael S_68

It made my mother happy on the day that she came, she would only be here on Tuesdays. They gave my mother great service, and the caretaker who was coming here was really good at her job.

Georgina_1

They helped her with her daily functions. They need consistency with the same staff.

Anonymous_1718012055

They interact with him. They hire high quality people.

Dave H_5

I only used them once but they did a great job. They provided a companion.

Scott_2

The agency has provided transportation to make our experience positive. I would recommend them because they are very good at communicating, their offerings for their products, and the quality of people they've sent us.

Scott_1

The caregivers help by being self-motivated and friendly. I like that they are flexible.

Carrie V

He would tell them he didn't need care sometimes when he did. I like that I can get a two-hour window for care.

Christy M_4

I like that it has made our lives easy. I like that they are punctual.

Dianna_1

My mom is fairly independent so it hasn't been a lot of change. They are very responsive. We have only used them for a few weeks. I like my great caregiver. I love that they have an RN. I like the follow ups.

Kim C_19

It's more of a filler for my sister and me to give us a break. The accuracy of their scheduling is good.

Shelley_1

I like that the caregiver is always willing to help my husband and around the house. I like that they go above and beyond, and they listen to you.

Carl W_10

I like the help that I get from them. They do a good job. I like the people.

Craig F_5

It is nice for us to know someone is there looking out for her once a week. It is just the stage my mom is at right now but as time goes on, she will need more stuff done for her, and now she is getting to know them. The person we have now gone into the care force has been really good and the one before was not that very helpful. I am not sure how all of them are as far as the caregivers.

Teresita W

The service was friendly. It was good service, good people.

Marcia W_5

They send quality people. There have only been a few people we have had issues with. I would recommend them because they always come through for us.

Sharon L_17

It helped because I had knee surgery, they did stuff so that I didn't have to. I like that they provided what we needed, they were good to my mother.

Steven O_3

The agency is flexible and the explanation of services was easy to understand. They are available by phone

Victor W_2

They have helped me the most by making sure that my meds are in order, and they do a lot of the work that I can't do here. I would recommend them because of their professionalism, and they are always on time.

Jillian M_1

They made my life easier by having the same appointment time each week. I liked that the nurse was dependable.

Dane S

It really helps me when they come and help me with showering and dressing. I like that they are reliable. They give excellent care.

Teresa L_4

I had 3 4 hour secessions and my mom said that they just sat there the whole time. She could have engaged more and visited and talked instead of sitting on the phone. She helped with toileting and keeping her safe. I was having billing issues.

Anonymous_7428

It helped a lot because I had gone through a complete hip replacement, and so it saved me a lot of grief and anxiety. I like the individual care providers. They were trained very well.

Bill H_18

When she is here the impact is perfect. I would recommend them because they are extremely responsive.

Dana M_2

It doesn't change my daily life very much except I am healthier when I do it. They are reliable and do what they say they are going to. They are very caring people and make me feel comfortable.

Jose V_2

They did great. They were there for everything we need with calls or questions; they were quick to answer. I like that they are on top of everything and their work and the nurses were awesome.

Deborah A_4

The caregivers have helped the most with companionship and providing peace of mind to the family as well as to the client. I like that the staff from BrightStar Care was very forthcoming with the staffing issues we are facing in the world. Setting proper expectations was very important. Overall, we are very happy and I would recommend them to anybody because of their nice, compassionate care.

Ali S_1

Hugely impactful. They were able to change schedules and work with us immediately. The agency came, was on time, and was helpful.

Kim K_9

They gave us good service. I loved the caregivers.

John C_55

The caregivers get our food ready, try to get us dressed, and help us stay clean and dry which is very important. They seem to keep us pretty well posted about what is going on, which I appreciate and would recommend them for.

Michael B_49

She was always in good spirits by the time the caregiver left. Most of the people were very caring, and my wife was a very difficult patient, and they were good with her.

Arlene H_3

They do everything I can't do. I like that they are available.

Dolly_1

They were very needed. They helped the most with being flexible and willing to help and change for what was needed at that time. They were very accommodating, helpful, and a good company.

Lynn M_11

We couldn't have done it without them, they were able to adapt with what was happening. The people that we had were the best part. They were well-trained.

Ray P_2

She likes to shop, and they take her to go shopping. We have had them before, and it was nice to come back and continue the services right way.

Teresa B_16

When they show up it has been good but I would like to see more qualified help. When they are supposed to be there they get there.

Allen B.

BrightStar Care of Gilbert/ Mesa has another Bright- Star to add to its galaxy. ANTOINETTE is VERY pleasant , hard working and makes a BIG difference in our lives. The STAFF at BrightStar is AMAZING ! Jasmine and Ava have made every effort to make our home care a most pleasurable experience. I would highly recommend BrightStar to any one needing home care.

Pamela M

They come and change my catheter, so without that, I would have a problem. I like that they are very kind and personable.

Jim _5

It was pretty minimal, it was more like a babysitter. My mom's feedback was that they were not really that helpful, it was like she was paying somebody to just sit there. After she passed away, the only people that were with her were people from BrightStar and we never found a couple of rings.

Lisa B_31

All the people that are there are professional and take care of. I think that their communication could be more timely.

Walter B

Home care Roberta arrives on time and ready to assist me on whatever I need. Excellent interactions. Agency has been excellent with my requests.

Robert T_19

It's kind of a weird feeling because I'm not used to it. You're lifting your feet for them to vacuum. It's weird to have them doing that for me. I'd rather give than receive. I like that they're congenial and friendly and willing to help.

Anonymous_6255

They help Patrick take a shower. I like that they are on time and are good about scheduling.

Anonymous_6163

It has been very helpful and my wife likes them. I like that it is easy to use and I like the girl that comes to see us.

Susan H_59

BrightStar Care has made my experience positive by giving me peace of mind. I would recommend BrightStar Care more if they had more consistency in their caregivers.

Alan P

Cecilia C. as my CNA. She’s very helpful, polite, on time and friendly. I’m still trying to get around by myself but she’s right beside me to make sure I’m stable.

Darla F

My caregivers help the most by being a good companion and making sure that my uncle is eating well, taking his medications, and their overall care for him. I enjoy that he enjoys their company. They are very flexible in ensuring my uncle has sufficient transportation and coverage. They're just really wonderful. The caregivers are really responsive, they take good care of my uncle, let me know if there are any concerns, let me know if he's having a good or bad day, and he enjoys their company.

Rick zimmerman

I like the cre tht has been giving today by stephon ,he was patient n understanding n took the time to do all he done today which was good

Anonymous_5962

It was chaotic and stressful because we couldn't count on the quality of the people. The caregivers they sent out were kind of a mess. The quality of the caregivers wasn't up to par.

Myron D

The agency helps with my daily tasks. I like that they are very professional and caring.

J Hafermann

I am very satisfied with the great care given by my care giver Jessica, always so pleasant and helpful, just a pleasure to have her as my care giver.

Barbara C_16

They do what I want them to do, and they know how to do it. They are just good.

Provider Response

Leah T

They've made my experience positive by making it so I don't have to physically take care of him since I'm getting old. Something I like about BrightStar Care is that they're willing to listen to us when we have a problem.

Shawn S_3

They gave information and care. Everything and everyone was on time and everything went smoothly.

Anonymous_5352

They were compassionate and caring. They were very accommodating with everything we needed.

Brenda M_15

They do everything I ask them to. I like them because they are very professional and showed up when they were supposed to.

Donald S_23

Their physical therapist has really helped me keep my strength. I like Brightstar Care because because the caregivers are knowledgeable.

Carolyn P_12

The caregivers have been fine and I have had no problems with them. I had shoulder surgery and have a balance problem, so their care has a great impact on me. They fix me meals, which I can't do. I have a specific situation that I am needing help with, but I would recommend them.

Marissa Q

They helped me with using the bathroom. They took care of me while I was injured. I had a shattered elbow and I need house care. I just needed somebody to take care of me.

Mitchel E

They've been accommodating with the schedule and worked with us on that. The nurses have been very accommodating and thorough.

Erin D_1

They have helped us by being in business and by having somebody available right away. We need to use them a little longer. The people were nice.

Jo S_8

They could improve on having more consistent caregivers. I like BrightStar because they are reliable.

Gina L_2

They keep me informed. They are very reliable and work with my schedule.

Jennifer _10

I really appreciate that they went above and beyond by caring for my dogs.

Provider Response

Dean S_6

They always keep us updated. They let us know if anything goes wrong with my parents. They respond quickly and keep me updated and informed.

Provider Response

Tom _6

They arranged for someone to come and take care of my wife. That way we don't have to worry about it. They have arranged for people to come and take care of my wife.

Provider Response

Ginger .

They made sure he did not fall. They were convenient. They are quick, and they made any changes we needed.

Provider Response

Pam N_4

The services allow us to have a break and sleep at night. The company is very workable and they bend over backwards to get us the help that we need.

Provider Response

Howard S_3

I think they are doing pretty good, they take my wife out shopping. I think they do pretty good, I'd like more consistency about who comes.

Provider Response

Sandy S_17

They show up when I need them and they give good caregivers to take care of her. I like how they are prompt and they show up on time. They do a good job with the services.

Provider Response

Reuben H

I have a certain time I take baths and it needs to be met. They could have some better staff.

Provider Response

William T_10

I have had good luck there. When I call them, they will tell me what to do. They have been wonderful to me. I would highly recommend them.

Provider Response

Carol B_33

They were there to help take me to the bathroom or anything like that. They kept fooling around with my AC and so I would never recommend that night nurse. The day time one was just okay.

Danny x

Sometimes she's here on time, but other times she comes in late. I expect punctuality. They come in, but they don't do much here. Our caregiver just sits here and doesn't talk to the patient.

Sherry H_7

The caregivers would help get out of bed for the day and get into bed for the night. The night aide approached his needs differently, and that made all the difference. She showed such candor for him. This agency hires professional staff. They were very understanding.

Catherine B_1

The company has got a new owner, and the services have been excellent. I have been getting their care for seven years, and have had the same caregiver in those seven years.

Alrhetta

Their employees are kind to my husband. I like their dependability.

Bernard K

I needed help and they've answered my needs. I've had exceptionally good care.

Robert x

When I am gone they take care of my wife and she will make some Korean food that my wife likes to eat. They are always available if I want to make some changes to the schedule or the time she comes. They have a good program and a back up in case the worker cannot come one day. They have a good history and resume. I think they are doing a great job.

Marc G

They helped by doing everything that I couldn't do and being a companion to my mom. I liked that the agency was easy to work with.

Jan B_11

She takes care of my every need. They serve my needs but this is the first time I have used care in my home.

Linda S_29

They do whatever my parents ask. The nurse and the caretaker are competent.

John K_20

The most helpful in our daily life is the general care, assisting in daily needs, and providing companionship. The people were reliable and friendly, and they showed genuine care while present.

Robert C

I like that they provide the services that I need. They allow me to eat food. I like that they're prompt and courteous.

Karen Z_1

It makes a big impact. Because of them, I don't have to drive out there constantly to take care of my dad. I like that they are very personable, and their communication is very good.

Howard B_4

It makes me feel better to know that someone cares about me and wants to make me feel good. They take good care of me. They are careful and are right there with me.

John D_7

She cleans the house a bit. They are pretty good. I don't see any improvement needed. I have had one of the best there is. She anticipates every one of my needs.

Anonymous

They put my mind at ease and made us feel safe. I like their personal attention and that they're honest.

Gerald K

They do quite a good job. They make him feel comfortable while they are working on him. They have always been able to fulfill the requirements.

RICHARD P_3

They help him get in and out of the shower. They also talk with him and keep him alert. They take my father's insurance. They are reliable and do the care as needed.

Jerome P

I say the company helped them most because someone could spend time with her and I could pay the bills and clean the house while the woman was here. Back in Illinois, we have BrightStar and I would recommend them to anybody.

Francisco P

The nurse is perfect. He is always on time, punctual, does his job well, and is very friendly. The problem with BrightStar is that they always mess up my schedule. They always forget to put us on schedule as a caretaker, but other than that, I like the company.

Helen F_6

They were very helpful. They did what I asked them to do in taking care of her. I didn't like their billing.

John K_12

They come to shower him, which is something I can't do. I need that. We have had really good people. They have taken great care of my husband.

Barbara C

It has allowed me to get out of the house in the middle of the day and my loved one enjoys having someone here. I thought that the intake interview was very thorough, and when the first caregiver did not work out they were quick to change them.

Richard J

They are very professional and the caregivers are very caring, and the nurse will come every once in a while to check on things. He gets to see someone else besides my wife and I, and he enjoys having them here.

ROBERT J. B

They have a new caregiver and she is very sweet and seems compassionate. She is trying to accommodate us even though there is a tight schedule. They help a lot because I am 89 now and I can do very little, so they are great.

Anonymous

The caregivers that I have do a good job, and they do what they're supposed to do. They give showers, and they are efficient.

John A

The caregiver that they send out is wonderful and goes above and beyond her call of duty to do things for us. It helps by giving my husband his showers, changing our bed, and mopping the floor if I ask them to.

David A

I like that I get the care for things that I would not be able to do for myself otherwise. I get my shower twice a week, my bed changed, along with some light housekeeping done, which really helps me a lot.

Harry A

They have a good caregiver that gives showers. I can't reach my back and my legs while in the shower, so it's a really big help.

Terry H

They have good PAs. Their PAs do their job so well. I was very sick and these PAs brought me things they'd made for dinner, and they would bring it over for me so that I wouldn't have to cook. They talked to me and showed me how to get Meals on Wheels. They should be able to take me to the store and the meat market. They're not allowed to do that.

Donald K

The excellent care from all the professionals they have working for them is a positive experience. They are very knowledgeable in what they do. The people that take care of me make my life easier. They help with my food, cleaning me, and cleaning the house.

John H

All the caregivers have good personalities. We've gone through five caregivers so far. BrightStar Care is always on time and fun. BrightStar Care makes a big difference for me. I couldn't handle things without them.

John B

BrightStar Care is very friendly. The services make life a little easier for me.

Jeffrey B_3

My wife should not have to help the caregiver when they come. BrightStar Care could make my life easier by having a stronger caregiver.