Lutheran Home

Reviewer RC#0809

I wasn't impressed with Lutheran Home. They talked a lot about money. No one ever showed me around the place. They were more concerned about whether my mom could afford to be there. That turned me off very much. I found out that a friend of my mother's was living there, and so I went to visit her after we talked. Personally, I found the place very depressing. It was clean, but the walls were painted dark brown. It was dark and dingy. Also, it was a huge place, and I actually got lost getting out of it. It took me 20 minutes just to find her. I took this stairway, took this elevator, took that hallway, and I found it very confusing (I'm sure that's just because I didn't know where I was going), but I was not impressed with the place and I don't think I could let my mother live there. I only spoke with the director and the person at the front desk. They were both very pleasant, too. I was just kind of put off by the fact that the first thing they talked about is how much money my mother had. That was very offensive to me.

Julie

My stepfather is in rehab at Lutheran Home. It is very clean and very organized. For someone that has balance issues or you're concerned about falling, they have the right equipment to be able to manage the patient. The staff is fantastic. The social worker is so helpful. The therapists are very kind and very good. My mom said the food was pretty good. The room is very safe and very clean. It has a nice view of the neighborhood. He's in a private room, so he has a private bathroom with very helpful shower equipment to keep him safe. I do know it's very expensive because we couldn't afford for him to stay there beyond the rehab.

Tracy

Our overall experience with Lutheran Home is not very good. I think mom said she liked the food; she didn't complain about it. Most of the staff members were good, but they were not exceptional. According to my mom, they would come in, do PT, and leave, and then she'd sit in her chair for the rest of the day in front of the TV. Once or twice a day, they would come in and walk with her; otherwise, she would just sit, and she was complaining about that. She'd rather sit in the common areas with other people, but they explained to me that since it's COVID they're not doing that. They didn't do laundry, and they made me pick her up to go get her second COVID shot. So they didn't even give her the COVID vaccine in there while it was free all around. She apparently missed the window. So I had to go there, take her out of there when she could barely walk, get her a vaccine, and bring her back. That was annoying. I would have had to pay for them to do her laundry. She had a suite, which was the biggest room on the floor, so her room was absolutely beautiful and huge. I saw people coming, taking their relatives, and walking with them outside in wheelchairs. I had a lot of issues with the social workers and caseworkers not calling me back, but then when they did, they would finally solve issues, so I have mixed feelings about that. Part of the building is brand new and part of it isn't.

Rosie

Lutheran Homes was a very unpleasant community. It was very dark, hospital like, there were not many recreational areas, and it was very institutional. I did not like it at all. It was at the bottom of my list. The dining room was just plain tables and chairs. It was very dark and claustrophobic, the halls were narrow, and the furniture was hospital-like. It wasn't very warm.

Maggie Burke

My mom lived here for a year in the memory care unit. Her private room was perfect. She was treated with kindness and care. Could not say more about the staffs Communication skills and care of my mom and attention to her daily needs. She loved going to music, exercise classes and Sunday church services. Her favorite thing was watching the daycare kids through the windows! Loved this place!

not with my momther you don't!

my mother received excellent care at rehab-then was transferred to nursing care-BIG difference--was there over week-end-no one came into see her-no nurses-no assistants sat her at a table all by herself-for what this place cost-there is no excuse for not making her welcome- or caring for her-think twice about bringing your loved to nursing care at Luther village!

emmeline

My father went from Northwest Community Hospital into this facility for extended care. It was the worst decision we ever made. Terrible care and ultimately my dad died after going back into the hospital. My dad wasn't eating or drinking and the nursing staff did not seemed concerned. If I could even say any of the caregivers had actual nursing degrees. If you want your loved one to die a horrible death but them in here.

concerned granddaughter01

Can I give this less than 1 star my grandmother is a resident the care is awful the food is unedible during care meetings she is promised at least 2 showers a week She's lucky she gets one call light to use the restroom takes them 25 minutes to answer that's a very a long time for an elderly lady billing please they overcharge her medications have to be ordered from their company which is draining her finances

Chris511448

Lutheran Home for the Aged was very good. It was a very clean place. The location was very easy and very close. The people were nice. They treated my mother well, and they did what they needed to do -- help her rehabilitate to walk again. There are various types of rooms there depending on what the need is, but they are clean and all have individual TVs. It was a one person per room type of system, and they all had their own bathrooms. The grounds were very pretty. They just did some remodeling, and they are still working on it, but it’s awesome.

Caring relative007

Lutheran Home was very beautiful and the people were professional and kind. The only downside about it was that he didn’t like that they were pretty strict with him having an alarm on his shirt because he wanted to get out more and be more independent, preventing him from walking around versus just sitting down or something. They were very helpful, so I didn’t have any issues with that. They kept him really active with physical and occupational therapy and took him down to the dining room when there were activities going on.

Amy Z

My father has been transfered between the hospital and the Lutheran Home several times over the past 6 months. He has received excellent care. The hospital staff has called the Lutheran Home to compliment them on the care provided as my father's health is quite complicated. While the new rehab facility is beautiful, it is the staff and the cares they provide that matter. Each and every member of his care team - the MD, the RN's, the aides, the Wound Care specialist, the therapists, the dietary aides - all provide caring and competent care.

lovemydad1

The Lutheran Home (main buildings and retirement homes) are beautiful. Had always heard this was a wonderful place for loved ones. Very close to home for our family to have our Dad near by. He had to be admitted as an (after care) patient from a hospital stay. The staff was not overly friendly, the food was gross, and the care wasn't to great either. Our family, (my Dad included), were shocked. My Dad was in the beginning stages of Alzheimer's, not in a wheel chair either. Most of the patients were pushed in front of the nurses station and a tv or video playing in front of them. Many of them had there heads laying down on the table where they were seated. My Dad never ate in the eating area with the rest, because it was so creepy. While visiting, someone (many) patients would by yelling "help me". It was a little like one flew over the Cuckoos nest. My Dad would look down the hall and say "look at all those dead people". He did not stay long, and I have heard they were making changes (I hope).

rosenero

They treat my loved one with care and respect. She is well cared for, and she is happy. The facility is very clean, the staff are wonderful. The overall facility is very nice. I wish that there was a place for family's to dine and/or visit with other residents and their family on the unit.

weme

I had two grandparents live at assisted living one was awful it smelled, the food was awful and she would often complain. This place was absolulty amazing it was very clean and my grandma had her own room.The room was always clean very nice and orginized, she had her own tv and bathroom. The food was great too because she gained weight while she was there unlike my other grandma who lost a lot. There was a lot of chance for her to socoalize with the other residents staying there and she made some new friends.It was a little more expensive but it was so much more worth it. The staff treated her great she would compliment them often. The grounds were also great beutiful to wheel her around and go on walks with. Overall a great place I was very impressed and greatfull that she got to spend her days in a much better place .

ernaburger

My husband (AD)went to the "cherished Place" it is a day care facility- well run and financially do able. Services are from 7am to 6pm They are very well staffed, with Doctor and nurses on site, if needed they also suppy transportation for a fee Inclusive to their fee are meals (lunch, snacks) activities and outings My husband went once a week for three months, but he was uncoopertive so I stopped taking him. Might try again as disease progresses.