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Lutheran Home

7500 W North Ave, Wauwatosa, WI 53213

(855) 944-5257

Verified Partner

2.8

(20 reviews)

Offers Nursing Homes, Memory Care, and Nursing Homes

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Costs for Lutheran Home in Wauwatosa, Wisconsin

Memory Care

Memory Care is specifically designed to meet the needs of those with Alzheimer's or other forms of dementia. Specially trained staff members assist with activities of daily living (such as bathing and dressing) and provide therapies to slow further loss of cognitive abilities.

$18,330

Starting Price

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Reviews of Lutheran Home in Wauwatosa, Wisconsin

2.8

(20 reviews)

  • Facility

    3.4

  • Staff

    3.4

  • Food

    3.1

  • Activities

    4.0

  • Value

    2.8

Michelle

5

May 27, 2024

I am a friend or relative of a current/past resident

The reason I chose Lutheran Home for my dad is because I needed a memory care skilled nursing-physical therapy facility that could move into long-term care if I needed it. And I needed a facility that could provide my dad his own private room throughout all of these because treating them in a dormitory-style when these people are older is not fair to them. They're used to having their own space as adults, and I wanted to give him that dignity of having his own bedroom. He had a dog, and also my mam passed two and a half years ago, so he had gotten especially close to his dog. And this facility allowed that dog to come and visit him as often as he wanted and needed, which was huge. My dad was very religious. He's Roman Catholic. And though this was a Lutheran-run facility, they had Catholic service on Wednesdays and communions twice a week so he could continue participating in his religion. And there were many activities and interactions for those in the memory care ward. The food looked appealing. My dad ate primarily the sandwiches and the soups. He loved the soups. And he got a little bit more difficult, so they would send me a menu each week and I could pick exactly what he was going to eat, and there were some substitutes. It would have been nice if they had more substitutes, but I worked with the staff and we made it work, and I appreciated that from them. And I was able to bring in my own meals. and they would provide those to him. The staff members were fantastic. I was watching how they were interacting, not only with my dad, but also with the other residents, and they at all times treated everybody with respect. I never saw them ignore any of the residents in the memory ward. They were always doing their best to ensure that everybody was safe but also spoken to respectfully. And that goes a long way in my books. The other thing I will say is that my dad passed this past Monday, and the love that they gave to my dad, but also to me, during his final hours, I'll never forget. During those three months that he was there, he had developed a family with those caretakers, and they really cared for him, but they also cared for me. They're very expensive, but you get what you pay for. They're at the top-end in terms of cost, it's not a cheap facility, but if you can afford it, it's worth it.

Provider Response

Thank you for your heartfelt review. We appreciate your kind words about our staff and their respectful care. We're honored to have cared for your father, and our deepest condolences on your loss.

Linda

1

February 28, 2024

I am a friend or relative of a current/past resident

We didn't like Lutheran Home at all. It was not great. My sister was there for a few months, and she was there for rehab. The staff did not respond when called. They were constantly changing, so there was no continuity in staff. And it didn't seem like anyone knew what was going on. They need to improve on staffing. I think their staff for rehab was inadequate in terms of knowledge. My sister liked the food. I think they had amenities. The place was clean. There was a beauty salon there, but my sister didn't take advantage of any of their amenities. There was no help, and my sister would wait for an hour and a half for someone to answer the button. We complained, but it didn't improve.

Provider Response

We're sorry to hear about your experience at Lutheran Home. Your feedback is important to us, and we take your concerns seriously. Please contact Tam Wagner, Executive Administrator to discuss your concerns further. Please know that our team is always committed to providing exceptional care and creating a supportive environment for all our residents. Thank you for bringing this to our attention.

Disappointed daughter

1

December 24, 2023

I am a friend or relative of a current/past resident

My dad was in rehab at the beginning of this year. When he first arrived at this facility, he was placed in a Covid positive area because supposedly he tested positive for Covid. The room was the size of a walk in closet, filthy and extremely hot. It was so hot that his sleep apnea machine broke down. Also, my dad was on three different prescribed high blood pressure meds that made him urinate more often. He called crying one day because he sat for 2 hours in a wet pull-up. Instead of the staff changes the wet pull-up, they put 2 pull-ups on him. I called the on call doctor and complained. Never done anything to help him. Pull dad out after 2 weeks

Provider Response

Thank you for bringing this to our attention. We sincerely apologize for the challenges and distress your father faced during his stay. Please know we're actively investigating the issues you raised and we're committed to making improvements to prevent similar situations. If you're open to it, we'd appreciate the opportunity to discuss your father's experience further. Please contact Dawn Sanks, Director of Nursing.

DeerSnave

1

March 6, 2023

I am a friend or relative of a current/past resident

I have been shocked at the care when my good friend ended up in the rehab and then the skilled nursing facility. While there are a few kind, skilled people at the Lutheran Home skilled nursing facility and their rehab center (there always are people doing this work that have hearts and care deeply), the place is understaffed and only now that she has gotten much better is she doing okay there. Originally, she wasn't being turned and had a bad bed sore until I and another friend complained and they started putting cream on and then we would turn her when we visited until the sore started healing. When I asked the nurse about it, she said that since my friend was in hospice, the hospice would have to give directions before they turned her... (really? you have to get directions to turn someone on their side, which takes 30 second when they have a big bed sore?) One day, my friend ended up in the bathroom and the person left her there and then went home at the end of their shift - it was over 2 hours before someone else came who had come in for their shift. When they brought food, they didn't tell her where things were on her tray (she has very low vision) and they would put the desert in front and the heavier food and soup in the back and not even tell her where the silverware was. One evening, the food was "kielbasa" and "herbed carrots". Well, a little bit of ground up kielbasa was on a white hot dog bun (didn't remotely cover the break), carrots (with NO herbs at all) and all was cold upon arrival including the soup and coffee - now how nutritious and delicious is that for their hefty price? When she would push the button, it was often an hour before someone came. This was in both the rehab center and skilled nursing, where she paid $14,000 a month! In rehab at least, there were good physical therapists.

concerned child 52

1

February 20, 2023

I am a friend or relative of a current/past resident

The workers were so lazy when it came to cleaning up my parent that my parent developed pressure sores. The first area my parent was so hot that his defibrillator broke. The staff lost part of his sleep apnea and refused to compensate for the loss.

Reviewer RC#0809

2

August 19, 2022

I am a friend or relative of a current/past resident

I wasn't impressed with Lutheran Home. They talked a lot about money. No one ever showed me around the place. They were more concerned about whether my mom could afford to be there. That turned me off very much. I found out that a friend of my mother's was living there, and so I went to visit her after we talked. Personally, I found the place very depressing. It was clean, but the walls were painted dark brown. It was dark and dingy. Also, it was a huge place, and I actually got lost getting out of it. It took me 20 minutes just to find her. I took this stairway, took this elevator, took that hallway, and I found it very confusing (I'm sure that's just because I didn't know where I was going), but I was not impressed with the place and I don't think I could let my mother live there. I only spoke with the director and the person at the front desk. They were both very pleasant, too. I was just kind of put off by the fact that the first thing they talked about is how much money my mother had. That was very offensive to me.

Julie

5

January 28, 2022

I am a friend or relative of a current/past resident

My stepfather is in rehab at Lutheran Home. It is very clean and very organized. For someone that has balance issues or you're concerned about falling, they have the right equipment to be able to manage the patient. The staff is fantastic. The social worker is so helpful. The therapists are very kind and very good. My mom said the food was pretty good. The room is very safe and very clean. It has a nice view of the neighborhood. He's in a private room, so he has a private bathroom with very helpful shower equipment to keep him safe. I do know it's very expensive because we couldn't afford for him to stay there beyond the rehab.

Tracy

4

July 14, 2021

I am a friend or relative of a current/past resident

Our overall experience with Lutheran Home is not very good. I think mom said she liked the food; she didn't complain about it. Most of the staff members were good, but they were not exceptional. According to my mom, they would come in, do PT, and leave, and then she'd sit in her chair for the rest of the day in front of the TV. Once or twice a day, they would come in and walk with her; otherwise, she would just sit, and she was complaining about that. She'd rather sit in the common areas with other people, but they explained to me that since it's COVID they're not doing that. They didn't do laundry, and they made me pick her up to go get her second COVID shot. So they didn't even give her the COVID vaccine in there while it was free all around. She apparently missed the window. So I had to go there, take her out of there when she could barely walk, get her a vaccine, and bring her back. That was annoying. I would have had to pay for them to do her laundry. She had a suite, which was the biggest room on the floor, so her room was absolutely beautiful and huge. I saw people coming, taking their relatives, and walking with them outside in wheelchairs. I had a lot of issues with the social workers and caseworkers not calling me back, but then when they did, they would finally solve issues, so I have mixed feelings about that. Part of the building is brand new and part of it isn't.

Rosie

1

August 30, 2019

I visited this facility

Lutheran Homes was a very unpleasant community. It was very dark, hospital like, there were not many recreational areas, and it was very institutional. I did not like it at all. It was at the bottom of my list. The dining room was just plain tables and chairs. It was very dark and claustrophobic, the halls were narrow, and the furniture was hospital-like. It wasn't very warm.

Maggie Burke

5

March 28, 2019

Other

My mom lived here for a year in the memory care unit. Her private room was perfect. She was treated with kindness and care. Could not say more about the staffs Communication skills and care of my mom and attention to her daily needs. She loved going to music, exercise classes and Sunday church services. Her favorite thing was watching the daycare kids through the windows! Loved this place!

not with my momther you don't!

1

August 21, 2017

I am a friend or relative of a current/past resident

my mother received excellent care at rehab-then was transferred to nursing care-BIG difference--was there over week-end-no one came into see her-no nurses-no assistants sat her at a table all by herself-for what this place cost-there is no excuse for not making her welcome- or caring for her-think twice about bringing your loved to nursing care at Luther village!

emmeline

1

May 29, 2017

I am a friend or relative of a current/past resident

My father went from Northwest Community Hospital into this facility for extended care. It was the worst decision we ever made. Terrible care and ultimately my dad died after going back into the hospital. My dad wasn't eating or drinking and the nursing staff did not seemed concerned. If I could even say any of the caregivers had actual nursing degrees. If you want your loved one to die a horrible death but them in here.

concerned granddaughter01

1

February 18, 2017

I am a friend or relative of a current/past resident

Can I give this less than 1 star my grandmother is a resident the care is awful the food is unedible during care meetings she is promised at least 2 showers a week She's lucky she gets one call light to use the restroom takes them 25 minutes to answer that's a very a long time for an elderly lady billing please they overcharge her medications have to be ordered from their company which is draining her finances

Chris511448

5

February 11, 2017

I am a friend or relative of a current/past resident

Lutheran Home for the Aged was very good. It was a very clean place. The location was very easy and very close. The people were nice. They treated my mother well, and they did what they needed to do -- help her rehabilitate to walk again. There are various types of rooms there depending on what the need is, but they are clean and all have individual TVs. It was a one person per room type of system, and they all had their own bathrooms. The grounds were very pretty. They just did some remodeling, and they are still working on it, but it’s awesome.

Caring relative007

4

February 29, 2016

I visited this facility

Lutheran Home was very beautiful and the people were professional and kind. The only downside about it was that he didn’t like that they were pretty strict with him having an alarm on his shirt because he wanted to get out more and be more independent, preventing him from walking around versus just sitting down or something. They were very helpful, so I didn’t have any issues with that. They kept him really active with physical and occupational therapy and took him down to the dining room when there were activities going on.

Amy Z

5

August 27, 2014

I am a friend or relative of resident

My father has been transfered between the hospital and the Lutheran Home several times over the past 6 months. He has received excellent care. The hospital staff has called the Lutheran Home to compliment them on the care provided as my father's health is quite complicated. While the new rehab facility is beautiful, it is the staff and the cares they provide that matter. Each and every member of his care team - the MD, the RN's, the aides, the Wound Care specialist, the therapists, the dietary aides - all provide caring and competent care.

lovemydad1

1

November 22, 2012

I am/was a resident of this facility

The Lutheran Home (main buildings and retirement homes) are beautiful. Had always heard this was a wonderful place for loved ones. Very close to home for our family to have our Dad near by. He had to be admitted as an (after care) patient from a hospital stay. The staff was not overly friendly, the food was gross, and the care wasn't to great either. Our family, (my Dad included), were shocked. My Dad was in the beginning stages of Alzheimer's, not in a wheel chair either. Most of the patients were pushed in front of the nurses station and a tv or video playing in front of them. Many of them had there heads laying down on the table where they were seated. My Dad never ate in the eating area with the rest, because it was so creepy. While visiting, someone (many) patients would by yelling "help me". It was a little like one flew over the Cuckoos nest. My Dad would look down the hall and say "look at all those dead people". He did not stay long, and I have heard they were making changes (I hope).

rosenero

4

July 30, 2012

I am a friend or relative of a resident

They treat my loved one with care and respect. She is well cared for, and she is happy. The facility is very clean, the staff are wonderful. The overall facility is very nice. I wish that there was a place for family's to dine and/or visit with other residents and their family on the unit.

weme

5

March 10, 2012

I am a friend or relative of a resident

I had two grandparents live at assisted living one was awful it smelled, the food was awful and she would often complain. This place was absolulty amazing it was very clean and my grandma had her own room.The room was always clean very nice and orginized, she had her own tv and bathroom. The food was great too because she gained weight while she was there unlike my other grandma who lost a lot. There was a lot of chance for her to socoalize with the other residents staying there and she made some new friends.It was a little more expensive but it was so much more worth it. The staff treated her great she would compliment them often. The grounds were also great beutiful to wheel her around and go on walks with. Overall a great place I was very impressed and greatfull that she got to spend her days in a much better place .

ernaburger

4

July 29, 2011

I am a friend or relative of a resident

My husband (AD)went to the "cherished Place" it is a day care facility- well run and financially do able. Services are from 7am to 6pm They are very well staffed, with Doctor and nurses on site, if needed they also suppy transportation for a fee Inclusive to their fee are meals (lunch, snacks) activities and outings My husband went once a week for three months, but he was uncoopertive so I stopped taking him. Might try again as disease progresses.

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Costs for Lutheran Home in Wauwatosa, Wisconsin

Memory Care

Memory Care is specifically designed to meet the needs of those with Alzheimer's or other forms of dementia. Specially trained staff members assist with activities of daily living (such as bathing and dressing) and provide therapies to slow further loss of cognitive abilities.

$18,330

Starting Price

Services and Amenities of Lutheran Home in Wauwatosa, Wisconsin

Fitness & Wellness Programs

  • Fitness & wellness facilities/equipment
  • Salon Services

Financing & Payment Options

  • Accepts Check Payments
  • Home Sale Assistance
  • Accepts Insurance
  • Medicaid Accepted
  • Medicare Accepted
  • All Inclusive Rent
  • Rent And Care Fees

On-Site Services

  • Religious Services

Aquatic Amenities

  • Hot Tub Spa

Transportation & Shopping

  • General Transportation Services

Personal Care

  • Cooking services
  • Personal Care Assistants

Diet & Nutrition

  • Special Diets/Dietary Accommodations

Housekeeping & Maintenance

  • Laundry Services
  • Linen Services
  • Housekeeping Services

Medicare

  • Health: 2.0 out of 5
  • Quality: 5.0 out of 5
  • Staff: 4.0 out of 5
  • Overall: 4.0 out of 5

Kitchen Types

  • Kitchenette

Guests

  • Guest Parking
  • Overnight Guests

Specialized Staff

  • Nurse on Staff (Part time)

Room Amenities

  • Wifi/Internet In Unit
  • Cable/Satellite In Unit

Resident Information

  • Offers Respite Care

Pets

  • No Pets

Dining

  • Guest Meals
  • Communal Dining
  • Room Service

Parking Options

  • Parking Lot

Health Services

  • Companion Care
  • Psychiatric Care
  • Skilled Nursing
  • Medication Reminders
  • Pharmacy on-site
  • Hospice Care

Games Hobbies & Recreation

  • Horticultural Activities
  • Tabletop & Other Games/Programs
  • Arts & Crafts Activities/Programs
  • Literary Activities/Programs
  • Educational Activities/Programs
  • Music Activities/Programs
  • Facilitated Field Trips/Outings

Campus/Building Details

  • Coffee Shop
  • General Store

Therapies

  • Physical Therapy/Rehabilitation

Inside Amenities

  • Cable/Satellite TV in Common Area
  • Entertainment Venues

Staff Training & Qualifications

  • Staff trained in Medication Management

Outside Amenities

  • Garden

Additional Amenity Information

  • Fee Structure: Entry fee cost : $3000
  • Special Comment: Shepherd's Flock on-site child care allows intergenerational programming and volunteer opportunities; continuum of care and financial support when funds exhaust provides care for life philosophy; adult day care with transportation provided within a certain radius; all private suites; spiritual programs hosted in St. John's Chapel

Medicare

  • Health

    2.0

  • Overall

    2.0

  • Quality

    0.0

  • Staff

    4.0

Medicare Provider Number: 145739
    Ownership Type: Non profit - Church related
    Rating Date: 9/1/2023

About Lutheran Home in Wauwatosa, Wisconsin

Serving seniors and their families since 1892.
Programs include Hearthstone Assisted Living, My Tapestry Memory Care, Olson Pavilion Residential Nursing Care, My Solutions In Home Care, Cherished Place Adult Day Care and Shepherd's Flock Child Care.

Lutheran Home has been setting the standard in senior living since 1892. A faithful mission and dedication to innovation has earned the trust of generations of families and solidified the reputation of Arlington Heights’ Lutheran Home as one of the nation’s finest senior living communities. Much has changed over the years, with enhanced programs and more specialized healthcare services, but pillars of service have remained the same: Lutheran Home’s commitment to providing exceptional, person-centered care and exceeding expectations every day. A Lutheran Life Community, Lutheran Home is empowering vibrant, grace-filled living across all generations

At Lutheran Home, we are passionate about caring and continuous improvement. From our management methods and extensive employee training to innovative programs for residents, we remain open-minded and curious, constantly developing creative ways to do things better. With extensive health care expertise, Lutheran Home has established standards of care that are carried through at every community to ensure a consistently high-quality experience for both residents and their families. In addition, each community benefits from the knowledge and support of our corporate staff. We are known for having the expertise to provide significant levels of care and handle complex or difficult cases.

Our specialized programs, such as MyRehab short-term rehabilitation and MyTapestry memory support, are recognized for innovative methods and successful outcomes. Shepherd’s Flock, our acclaimed, intergenerational childcare program at Lutheran Home, benefits both residents and children as they interact through educational and social activities.

Innovative ideas, commitment to excellence, and a wealth of expertise in the hands of people who are called to serve. This is the hallmark of a Lutheran Life Community.

Map of Lutheran Home

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