Azura Memory Care of Oak Creek
Offers Memory Care
Reviews of Azura Memory Care of Oak Creek
Memory Care Reviews for Azura Memory Care of Oak Creek
June 13, 2019
I am a friend or relative of a current/past resident
October 02, 2018
I visited this facility
Thank you for taking the time to notify us of this issue and apologize for any distress this may have caused you. Per the discussion you had with our Team today, we were under the impression you wanted to remain on our Waiting List, which is why a refund had not yet been done. However, at Azura Memory Care our Wait List Deposit's are fully refundable and while we would have loved to have the opportunity to care for your Mom, we are so glad things have worked out for you all and you will no longer be needing our services. As a result, we are cutting your check and sending it to you today. As for our Nursing situation, admitting someone with insulin needs requires special training of our Team and enhanced nursing supervision. While we have maintained nurse oversight for our residents, during our hiring process, admitting someone with these needs would not be in the best interest of the resident. We admit to being very diligent in our hiring process, as our residents deserve the very best in care. As result, a change of this nature, can take a couple of weeks. In addition, the best candidates are typically working and must put in a proper notice at their current place of employment, which is usually a minimum of 30 days notice. Therefore, finding the best person for this position does sometimes take time. Again, we apologize for this issue and truly were hoping that we would be able to assist you and your Mom in the very near future. Please know if things change or you need anything, we are happy to assist in any way that we can.
Questions about Azura Memory Care of Oak Creek
What ongoing training does the staff receive in dementia care?
At Azura Memory Care we recognize that those within our care deserve the highest quality of service, which is why we have invested in creating an exclusive training and engagement program called MOSAIC. MOSAIC is used to ensure that every team member working at Azura understands what is dementia and the symptoms of the different types of this disease process such as Alzheimer’s disease, Lewy Body, Frontotemporal, and other related dementias. In addition, MOSAIC provides hands-on training that provides insight into the proper approach and communication techniques that will allow our Team to be most successful in engaging those within our family of care to continue living life to the fullest. In the first year our Team receives over 90 hours of training and has over 30 hours of ongoing education each year. Azura was also the first provider to require the Virtual Dementia Tour, a sensory experience that helps one walk in the shoes of those with memory loss.
How many staffers are on duty in the daytime and overnight?
We pride ourselves in offering a higher than average staffing ratio, which enables our Team to engage with residents and spend time making their personalized joys a reality. In addition, at Azura Memory Care we monitor the acuity of each resident and of the overall home to ensure that as the needs of our residents change we are equipping them with the supports they need to maintain quality of life and quality of care.
What programs or activities does Azura Memory Care of Oak Creek offer to keep residents engaged? How does the staff engage residents' long-term memories?
Thanks to Azura’s exclusive MOSAIC training and engagement program we offer an extensive array of activities to engage our residents socially, mentally, emotionally, physically and spiritually. Our goal is to help our residents maintain a high quality of life. One way we do this is by collecting an extensive Quality of Life Profile for each resident from their loved ones. This profile is then used to personalize their care plan and other tools that our Team uses to stimulate residents in conversations or activities that personally bring them joy. We also take our residents out into the community to local restaurants, concerts, farmers markets or any place that will make them smile! We also tap into their personal desires through our MOSAIC Dreams program, which asks what our residents best day would be and then works to make that day come true. This program has enabled residents to go on helicopter rides, fishing trips, ice skating, Brewers games and to even meet an elephant!
Who assesses residents' health and cognitive functioning? How often is that assessment repeated?
At Azura Memory Care we look at each resident as an individual and deserving of a very personalized approach, plan of care and daily smile. Thanks to the extensive knowledge of our three-pronged interdisplinary team, all assessments required are done by our team at Azura. These assessments are done per code, but also as needed to ensure that all aspects of our resident’s health are monitored in real-time and addressed in efficient and effective manner.
What techniques does Azura Memory Care of Oak Creek use to support memory care residents during mealtimes?
Our MOSAIC Dining experience ensures that those within our care are receiving delicious and nutritious food that has been selected with their needs specifically in mind. We first tap into the normal likes of our residents and then using a team of dietitians created a menu that is both dementia-specific and mouthwatering! In addition, we utilize a special approach to dining that includes our caregivers sitting down and eating with our residents. Thereby utilizing their expertise to help cue, monitor and inspire conversations and socialization around the dinner table. We have also utilized research on best practices in dementia that include proper table settings to ensure space and tool recognition, adjustable heights in tables and red plates to increase appetite and help with visualization of food.
How does Azura Memory Care of Oak Creek keep residents' families informed about their loved ones' health?
Family interaction is at the heart of all that we do at Azura and our hope is that once you walk through our doors you feel like family! Therefore, we do our utmost best to have an open line of communication with all our families including regular phone calls, emails and photos of their loved one engaged in a personalized moment of joy. We also use social media, website blog, and enewsletters to keep those associated with Azura abreast of what is going on within our family of care. Plus, we have monthly gatherings and events that families are invited to participate in as well.
Describe the neighborhood around Azura Memory Care of Oak Creek. Is it located in a residential neighborhood, a business district, a rural setting, or other type of locale?
Azura Memory Care is located in a residential setting and set up to feel very much like one’s own home.
Is Azura Memory Care of Oak Creek affiliated with a hospital if more care is needed?
We are proud to work with all the local hospitals, clinics, home health and hospice agencies in the surrounding area. Our goal is to ensure that our residents have the ability to seek and utilize the care they chose at any time. We are honored to partner with in-house providers for some services such as physician, podiatry and beautician; but our residents and their families can also use outside providers too.
Costs for Azura Memory Care of Oak Creek
Cost of Memory Care
Services and Amenities of Azura Memory Care of Oak Creek
- All Inclusive Rent
- Memory Care Starting At: $4600/month
Room and housing options
- 1-bedroom apartments
- Companion Suites: We Offer Companion Suites
- Studio Apartments
- Resident Capacity: 48
- Respite Care
- Minimum Age: 55
- Pets: No Pets Allowed
- State Licenses: 0016675
About Azura Memory Care of Oak Creek
At Azura Memory Care we recognize that what's on the walls isn't as important, as who is walking the floor. As a result we have created an exclusive training and programming system called MOSAIC by Azura, which ensures that our Team provides not just high quality care, but exceptional personalized engagements that result in magical MOSAIC Moments and radiant smiles all day long!
Held-up as a standard in dementia care, MOSAIC honors the personhood of each individual by understanding that dementia is a disability in only specific areas of the brain, not the whole person. As a result, our strengths-based programming works to utilize the parts of the brain that are still functioning properly leading to engagement and enhanced quality of life. When you visit Azura you will witness our everyday use of MOSAIC programming through creative expression, small group peer interactions, special interest clubs, one-on-one engagements with caregivers, outdoor activities, small group outings, daily themes, church services, supervised baking, music and much more! In addition, you will be visiting a home that was specifically designed to support and engage those with memory loss throughout their disease process.
We offer a wide range of Alzheimer's, dementia and memory care services at Azura Memory Care of Oconomowoc including: 24-hour memory care; on-site respite care; high caregiver to resident ratio; on-site beautician services; electronic charting system; medication management; diabetic management, including sliding scale insulin; registered nursing services; in-home podiatry services and offer on-site physician oversight. In addition, our home works in collaboration with area home health and hospice providers to assist with higher medical needs including wound care, physical therapy, occupational therapy, speech/swallow therapy and end-of-life care. Azura also provides daily behavioral and medical monitoring and is sit-to-stand and Hoyer lift capable.
Azura Memory Care has earned a reputation for elevating the standard of care in Wisconsin through our use of creative services, innovative therapies and caring relationships. We're proud of the transformational programming we provide for people with dementia and Alzheimer's disease, and promise that your loved one will be cared for with respect and unparalleled support for his or her physical, mental and spiritual needs.
We invite you to visit Azura Memory Care and see our MOSAIC Moments in action and while you are there check out our MOSAIC Dreams program too! At Azura we are transforming the culture of care - one smile and one dream at a time!