(Review based upon experiences in rehabilitation section)
There is no way I could recommend this facility to any person. I have never witnessed such gross ineptness, lack of attention and poor quality of nursing care, some staff members and food in any establishment. The facility and furniture is very old, and although appears to be clean, the austerity of the place is appalling. The website identifies "enhanced gourmet menu" as one of its amenities. When did hot dogs and egg salad sandwiches reach the level of "gourmet". The proportion sizes were designed for infants or very tiny people, not large sized adults. Talks to the dietician did not to improve the quality of or accuracy of patients stated dining wishes.
There were very few nursing staff members who could be described as being competent, professionals, caring and attentive to patients needs and their overall welfare. For those nurses and aids who were there to do the job right,, we extend our most hearty "Thank You". Unfortunately, we discovered that a large number of staff members work for a temporary agency located in Milwaukee. Those individuals were NOT interested in providing appropriate nursing services, wanted to do as little as possible, and did not display adequate skills to handle some of the issues that were presented by post-op patients.
Examples of problems/concerns - Rooms do not have individual heating/air conditioner controls. Linens not changed in the seven days that my relative was there. She was the one who made up the bed everyday she was there. Equipment used for taking "vitals" were either inoperative or not calibrated. Aides did not even realize that the numbers they were getting were impossible to be accurate. Wrong medications (another patients medications) were presented to be taken. Restrooms are shared by two rooms and there are no locks on the doors. Staff members would indicate that they would return to complete tasks and then never returned. We witnessed call lights of other patients and bells going off for extensive periods of time, i.e. 30-40 minutes and longer. Staffing levels were grossly inadequate in order to respond appropriately to patients' needs. When we inquired as to the length of time it took to respond to the call button, we were informed that one of the aides for that wing failed to show up for work. That happens, but whatever back up plan (if one existed) for that kind of event obviously was not utilized...and the nurse in charge of that section did not appear to show any concern for remedying the situation nor apologizing for the delays.... I could write a book on the things that in seven days we witnessed or experienced.
NOTE: Both my relative and I have a number of years working in medical facilities. We chose this facility based upon the strong recommendation of a "locator" at the hospital and the website. Lesson to be learned...don't always believe what you are told and/or what appears on the web.