The Willows at Meadow Branch

Rick

My friend has been in The Willows at Meadow Branch for two weeks now. I'm familiar with it. It's one of the best in the area. They're very accommodating. It was accommodating up until they got their first couple of cases of Covid, now they're on lockdown like everybody else. The staff is extremely helpful and friendly. My friend loves their food. He is in a newly refurbished studio apartment that appears brand new. They have renovated a whole lot of the old apartments and they're like brand new. It's first class and well thought out. I would absolutely recommend The Willows at Meadow Branch. Activities is a 5, although everything is shut down now and nobody is doing anything for a week or two.

Provider Response

William

The Willows at Meadow Branch had the best price for a one-bedroomof all the facilities I visited. The staff was pretty good. I liked the director a lot. She was low pressure and nice. I had lunch there, and it was average. They were a little understaffed, but they were looking to hire some more people. It wasn't the cleanest of the places, but the layout was nice. It's a single story, spacious, accommodating, and not crowded. They have a pretty good reputation. The facility needed to be a little bit tidier, but it was nice.

Pamela

My uncle is in assisted living at The Willows at Meadow Branch. It's terrific and I love the community. I loved the people who work there. They're very attentive, and my uncle absolutely loves it there. My uncle's room is pretty spacious, quiet and clean, and they have done a fabulous job. The dining area is clean and my uncle hasn't complained about the food. They took him on a bus tour of the mountains and he said it was fabulous. He loves the huge veranda or front porch out front where a lot of the guests there sit and talk.

Eugene

The Willows at Meadow Branch was very nice and clean, and the people were nice, but it was a larger facility. The person during the tour was very professional. There was somebody doing a concert the day we went.

Anonymous782851

We have decided on WIllows for my wife. It seemed to be better organized than where she is at now. It is much different, better situated, and better arranged. As I understand, even though my wife has had a stroke, they will provide someone to come to her room and roll her to the dining area in her wheelchair, which could affect the comfort of my wife. Based on my visit, the layout, my discussions with the staff, and the follow up, I would give them 5 stars. They have a barber shop and a little patio where the residents can go out and be in the open, fresh air. I have been there twice and it seems like it is going to be a very comfortable area for my wife.

Stan034572

The Willows at Meadow Branch was beautiful and looks like a newer facility. It looked high end, and it was an elegant-looking place. The rooms looked very nice, clean and comfortable. It was very nice and seemed well laid-out, very upscale, and very elegant.

Lisa Behringer

They have taken wonderful care of my father. He likes the food. The facility is always clean. The staff checks on his welfare frequently. They also call the family immediately if there are any issues.

Happy Camping

First we would like to credit the value of Caring.com. Without them we would not have found this wonderful facility. I write as a family member of a 95 year old resident to whom we credit the Willows for saving his life. Prior to finding this beautiful and well run facility my dad was in a high end facility that provided for every level of care. When he suffered a UTI he went downhill fast and we thought he was on his last leg. We found the Willows and thanks to their great nursing staff, Dad is happy and thriving. The facility is well maintained, beautifully appointed and has a great patient care staff both internal and external sources. We simply love them. Due to its size we know everyone and enjoy both staff, residents and visiting families.

Caring111209150

The admissions lady at The Willows at Meadow Branch was really excellent. She was extremely thorough and gave us a tour, and we left there knowing how my husband was going to be taken care of. We were very comfortable with her presentation. The rooms are small, but they're very comfortable, and they have all private rooms. The dining room is very spacious, and the food is excellent. My husband has not been able to participate, but they do have activities, and they have a church service on Sunday. They were extremely good to us. We visited on a Monday, and all of a sudden my husband became very bad, and we were in there within three days. They were able to accommodate us with all the paperwork and helped us get moved in. We couldn't have asked for a better service for a quick move like that. We were desperate at that point, and they made it easy for us.

Martin16

The Willows at Meadow Branch was very nice. It was very open and spacious. The staff was very friendly and outgoing. It was just more expensive. They did not seem to have as much in-house activities. They had a large physical therapy room. The rooms were very spacious and well appointed.

Jack40

The Willows was referred to me by Caring.com. They were very friendly and accommodating. They showed me around, and I like the place a lot. It is very nice, but it is about a thousand dollars more than my mom's current place. It would have been nice to have her up here because her family is here. The apartments are very nice, but it could probably be a bit bigger. The dining room setup is very nice. The thing that struck me is that they have sitting areas at the end of each hallway. They were fairly good size, and that to me I felt was nice because the apartment were small, so if you want a place to go and hang out a little bit, the Willows has a great design. The security seemed very good because they have been around longer, and they have a more seasoned staff. It is also right across from the hospital which is nice, so if there is a major emergency of some sort it is not an issue. I was very impressed with the cleanliness of it and the attention to detail.

Caring104588950

The Willows is top-notch. It’s absolutely beautiful, and the rooms are gorgeous. They are roomy and are actually sectioned into little apartments. They’re immaculate. The dining room is like a five star restaurant. They have tons of activities. They have people come in, and they have music and dancing. They have cooking classes and art classes.

Judy109484550

My mother was at The Willows for a month. The facility had beautiful setting. It was beautiful inside. They had nice dining rooms. The meals seemed good. My mother had a nice bedroom with a little kitchenette. Her room had a built-in closet, a comfortable chair, a single bed, and a nice bathroom that is handicapped accessible. Also they have bigger rooms like apartments. The Willows was very beautiful, but it was very expensive. Regarding activities, my mother wasn't up to that at that time, but I know they had a whole bulletin board with daily activities. However, there were a lot of incapacitated people there, so there wasn't a whole lot. There was a beauty parlor and an ice cream bar type place.

Sam12

I have visited many facilities in the area and this is by far the best. The level of professionalism is superior. The culture in general is different. Very professional, responsible, and accommodating to clients that they have. I would highly recommend them. In all areas I would give them high rankings from management to infrastructure.

Debbie A.

Hallelujah "The Willows" is a wonderful residence for my Dad! We searched and found the right location. Dad is receiving exceptional care since he arrived at The Willows. A 500% positive difference. The peaceful and safe environment, layout and openness of the Memory Care unit makes a big difference in Dad's daily life. Staff are genuine, loving, and compassionate in the care of all residents. Management at The Willows instills and has high expectations of staff to provide superior care. I am at ease and grateful the care Dad is receiving at the Willows. I highly recommend The Willows as you search for an Assisted Living or Memory Care residence facility.

Rick16

I am happy to give a recommendation about The Willows at Meadow Branch. I remember when we first started to do planning for our mother’s care. Everyone at the Willows was extremely nice and helpful. Although I do not get to visit as much as I wish, when I do, I am always impressed with how clean and organized the areas within the facility are. The entire place has a cheerful look and always appears to be orderly. Mom has always looked well taken care of. When I make my surprise visits, I am always happy to see mom sitting and involved in activities. I realize the difficulty that the staff must face with taking care of everyone and am always impressed with smiling staff faces and the willingness to help the residents. I am happy that we made The Willows our choice and have been very pleased with the care given us.

mhwillis

As residents, my wife and I could not be more pleased. This is the first place we toured and we then fell in love with it. We moved in in January of 2013 and are still convinced we made the right choice. They have an extremely capable and friendly staff, in their care, management and facility properties and services. And their attempt to satisfy so many at three meals per day cannot be surpassed.

S Campbell

My mother has been living at The Willows at Meadow Branch for over three years and is very happy being there. I am very confident in the care and attention she recieves. The facilities are very clean and decorated beautifully. All the staff are genuinely caring and go beyond expectations to make my mother feel like she is someone special. They always have several different activites going on each day to keep residents occupied. I feel very secure that my mother is in the best assisted living facilty in the Winchester area.

Colleen9

The staff at The Willows, Tammi, Charity and Candy are all so caring and absolutely excellent! Charity and Candy did the assessment of my mom and they did a great job. The facility seems like a true home. The residents are not just sitting around wasting away in their wheelchairs. They are active and involved.

JoEllenC

My mother has lived at The Willows since the Spring of 2003. She is now 101 years old and I believe one of the reasons she's lived this long is the loving care she receives there. We had a huge 100th Birthday Celebration there with over 85 people and the staff facilitated the party with food, music, etc. This gave us a lovely, comfortable environment to celebrate. When I was looking for a place for Mom to live, I went to every Assisted Living Facility I could find. My sister and I wanted Mom to live near us so we could see her often. When we walked in the door, we knew this was the place for her. It was beautiful and the atmosphere was warm and welcoming. The room arrangement was perfect for her. As time has gone by, I am more and more impressed. It's a family, not an institution. Everyone who works there cares about each resident personally. Mom has written poems in the past and she is appreciated for that and asked to recite them on many occasions. The Administrator, Linda D., has an open door policy, so I can just stop in anytime if I have a question or a concern and she gives immediate attention to it. The nursing staff is superb. They call me if there's something they think I might want to know about and lovingly care for Mom both day and night. It's a very upbeat place to live - attitudes are positive, residents enjoy one another's company, they have a variety of activities, great entertainment, special events where family members are invited, a chaplain on staff, great food, and several special places to "sit and visit" with friends or family. It truly is a "home" for my Mom and every now and then she'll say, "I really like living here." I'm so thankful for The Willows and the warm, caring atmosphere where she can enjoy each day fully. I cannot recommend The Willows at Meadow Branch enough! JoEllenC

Dobbs1

When we first walked in the first thing we noticed was how clean and quiet The Willows was. A wonderful woman took us around to see all of the facility, not just what she wanted us to see. She answered all our questions and then invited us for lunch. My parents have been there for a while now. The staff are like family and take very good care of my parents. My father likes speaking with the owner which is very important to him. The nursing staff is excellent as well. My parents moved to The Willows after being in another facility that looked good on the outside but had no heart. Thank you to the fine staff, Thank you. Ramona

Caring506532

My grandmother was a resident at "The Willows" for 18 months. The entire staff,in all departments,knew my grandmother by name. They all took the time to speak with her and acknowledged her as a person. Our family was kept well informed of her status,so that we could make the appropriate health care decisions. Her care was a team effort,with the staff and family working together. The facility was well kept both inside and out. The Maintenance and Housekeeping/Laundry departments were always working to keep the facility clean and operating well. The dietary department made every effort to make her dining experiences pleasant. They took the time to learn my grandmothers likes and dislikes.The Activities department as well,spent time learning about my grandmothers interests,so that an activity plan could be made to meet her needs. I could go on about how all the departments truly made her stay a loving,caring experience for her and a comforting,reassuring one for us.We will always be thankful to "The Willows" for providing her with this truly personal,loving,and supportive cae.

BettyLRard

My mother-in-law was a resident at The Willows after she fell at home and then fell again at the hospital. Because of her falls, she was in a lot of pain and was unable to walk. The staff at The Willows were so caring and compassionate. Often times the nurses would sit and talk with her, which she loved. They were so good to alleviate her fears by their knowledge of her condition and how to help her to improve. The director of nursing, Glenda, was an absolute angel, going above and beyond the call of duty in making her comfortable. The facility is so clean and beautiful, and the food is great. There were also many activities and music programs that she enjoyed so much during her stay there. She loved her physical and occupational therapists and the chaplain at The Willows. The therapists even made sure she was able to handle her day-to-day tasks when she returned home. The administrator's door was always open for any comments or concerns that we had. We even asked the receptionist Arlene to do a task for us, and it was immediately handled. Because of the excellent care she received at The Willows, she was able to return home and she was once again mobile. My mother-in-law's proudest moment, was when she walked down the hall to leave the facility and all the staff lined the hall and applauded her ability to walk again. I would never hesitate to recommend The Willows At Meadow Branch to any one in need of convalesence and cheer. The atmosphere and ambiance of the facility is warm, welcoming and loving.