Heritage Hall Big Stone Gap

hard choice

I had my doubts but this place has definitely exceeded my expectations. They treat my family like their own. Staff is loving and caring. It is clean and doesn’t have an odor. Very clean.

RW

Our experience with Heritage Hall Big Stone Gap has been very good. I've been very pleased with it. My mother is not really able physically to do a lot of the activities that they have available for the patients, but I'm very satisfied with the care she is getting. They have plenty of staff and that means a lot. She is in a two-patient room, which has helped her a little bit rather than being by herself a lot of the times. Even though they need privacy sometimes, it has helped her to know the other person in her room. They've got the patients set up in different areas according to their abilities which makes me feel more comfortable. I saw her for about four days in a row and I don't think she left anything on the plate, so it must have been pretty good. They helped her for the first couple of days until she got adjusted and they just told me the other day that she is now beginning to start feeding herself and not ask them for help. She went in the first week of July. It's very clean. I'm satisfied with them.

nada hatcher

My brother in law is a patient in this facility and he has alzheimers and is not properly cared for . They do not have suffecient staffing for a s many people as they have in this facility.