My mother had a stroke leaving her paralyzed on her left side. Unfortunately it was not my decision to place her at LOH WEST and we're trying to relocate her as soon as possible.
I go there every day and it breaks my heart to see how our elderly are ignored and rounded up, rolled in front of a TV and made to wait to be taken back to their rooms to go to the bathroom or be changed and put back to bed. Many if not most wear briefs (diapers) so can relieve themselves but they are then made to sit in their own waste until a staff member can take them to their room to be changed. I've been there with mom when it's taken over an hour before someone is able to get her back into bed to get her changed.
The dinning room and meals is another sad scene, I've been in the dinning room for every meal at different times and it's the same each time. The staff run around like chickens with their heads cut off. There is no organization for distributing drinks and meals. Occasionally STEAMING hot coffee is served in styrofoam cups making it difficult for the elderly to grasp. I've been scaled while stirring mom's coffee. By the time the meal is served, the residents have all finished their coffee or drinks and are banging their cups on the table asking for more coffee to drink with their meal. It's just awful, and pitiful that the residents that need assistance with eating are left to wait until everyone else is served, by that time their food is cold and they haven't gotten anything to drink because no one is assisting them.
Because I'm there everyday I see this all the time. I was told by a nurse that there is one CNA for 20 or more residents or one CNA per wing. For the residents that can't do very much for themselves using the call button is useless because there aren't enough staff on hand to attend to the residents. There can be a LVN at the desk, but the nurse won't make an effort to check on the blinking lights from residents who are waiting for assistance. There have been many occasions that after mom has been changed, the CNA forgets to clip the call button within reach and mom is left yelling out asking for help or she's managed to get to her phone to call me so I can call the nurses station to have someone go to her room to help or change her.
Mom says she can hear arguing between the staff out in the hall and or hear the staff complaining about another staff member. I could go on and on but my best advice is if you love your elderly loved one don't leave them alone at LOH WEST. I'm really serious, I feel so guilty that mom is forced to stay there until we can get her to another location or back into her own home.